I had a great experience at CubeSmart Self Storage on Nike Drive in Hilliard. I needed short-term storage for a couple of months to facilitate a complicated move. The price was right, the location was convenient, the front-office staff was friendly and helpful, the unit was clean and secure, and everything went smoothly. I couldnt ask for more!

Staff was friendly and helpful when I needed them. The grounds were always well kept and the property felt secure. Website took care of almost everything we needed making the experience easy.

Exceeded expectationsI didn’t expect much from a storage place but from move in to move out everything went smoothly and friendly staff tooMove in was quick and easy to set up autopay and they were flexible and sent me reminders before autopay was due.Move out happened outside office hours and I planned to call the next day to close my account. They actually called me the next morning before I could call them saying they saw my storage unit was empty and asked if I was planning to terminate. I said yes and they did everything and sent order email confirmation that it was closed out.

Very easy to set up a rental unit. The person was nice and easy to talk to. Once everything is established you just put in your code at the gate and drive to your spot load or unload your belongings and put in your code to leave.

Rent is too high. The price went up by $12 while I’ve been renting for the last year. I used to pay $90 and now it is $102. It might not seem like a lot, but I’m a college student and my budget is very tight. $12 makes a difference for a lot of people who rely on storage facilities. I think CubeSmart could make a decent amount of money for offering deals to college students. I like in a major city where 55,000 students may need use self storage at some point.

When I moved to Ohio Cube Smart was the only place to return my calls .. The manager explained he didnt have the size of storage I wanted but he did have 2 smaller ones that worked just as well .. Thank goodness customer service is still a priority to some people .. Thank you so much for making our move that much easier ..

Rob was very helpful on both ends... renting and saying goodbye. Facilities clean and easy to use. The online process is turnkey! Thank you!

Competitive pricing, easy to navigate online booking system and app, as well as a thoughtful follow-up phone call from Rob.Good job CubeSmart!

Thought I needed a Storage Unit, So I rented one for a month. I didnt use it at all, and I called to explain that I wouldnt need it for the 2nd month. A Guy there named Adam Silver. He Claimed that he was a manager helped me remove my lock, and they still charged me money for the next month and refuse to give me a refund. My experience with this company is that they STEAL your money, and try to belittle you over the phone. BE CAREFUL!!

Easy peasy to rent a unit! We have rented here before and it is an improved facility since then. Manager went out of his way to let me know I forgot to lock my unit--oooops! Highly recommended

Very helpful Manager, clean and welcoming facility! Only concern are the bee nesta and large tarantula-like spiders at the cube building entrances.

I couldnt believe how easy this was especially doing it all online! When I called the Hilliard Nike Drive location Brittany was very kind and answered all my questions! Great customer service! Definitely would recommend to anyone looking for a safe and reliable storage facility. Prices are great too!

Clean, very friendly, really a big help!

A 22% increase in one year, from $78. to $95 for a 5x15 space and no explanation.

I had a unit here for almost a full decade. They were always kind, helpful, thoroughly answered any questions I had, and were always very specific about any changes to my service or bill. They offer a few other services besides storage as well. If you need storage in the Hilliard area, CubeSmart should definitely be one of your first options.

Ive had a unit here for quite a few years. The staff as far as I can tell are pleasant and the facilities are clean and well kept. I feel comfortable with my stuff being here. Ive also had no problems with billing. Ive changed cards a couple times and the 1 time I forgot to change it with the office they were very very nice about it. They understood the issue and we fixed it right there. I highly recommend this place. Its also the cheapest from its competitors.

Ive been a customer several years ago. And still the same good service managers, and cleanliness.

Excellent contactless online sign up for storage units. Very pleased with the storage unit, the location, the ease of access and the friendly customer service. Couldnt be more pleased. 5 star facility.

Very friendly and helpful staff

The cleanliness and professionalism

The convenience of the location and the easy access.

He was super nice and helpful and made getting a unit very easy.

Extremely friendly, very secure with regular checks of the storage units, and fair pricing

Exceptional customer service very convenient close to home use of the moving truck the whole experience was fantastic

Good pricing, convenient access hours and the space kept our belongings secure.

Easy reservation online, loved the follow up call! Very friendly and helpful. The unit was ready for me the same day! Thank you

The unit was affordable and in a convinient location. The online payments were easy and I liked the ability to set up auto pay. Staff was also very helpful and friendly.

Clean. Mostly secure, although the coded secure gate was broken & open for months. I kept asking when it was going to get fixed, they cited getting a part. After almost 3 months, they added that they had to coordinate the blacktop people with repair. They shouldnt advertise as a secure & gated storage during this time. And possibly make some sort of refund to the customers that they had during that timeframe. And to add insult to injury they RAISED my rate almost 25%. They do have staff who patrols & monitoring the closed security. Prices were comparable to other facilities when I was shopping for a space. BTW, the gate is now fixed.

The employee was very nice and thorough and explained things well.

Personnel were friendly, knowledgeable and were patient in understanding my particular situation for storage and provided me with the most cost effective means to get my property into and out of storage.

The employees were amazing and helpful in every way they could’ve been

Everything was great! From the start of the rental to the end.

NOT A SECURE FACILITY. If I could give no stars I would. My familys cube was broken into. The company knows it and they didnt call the police. The past few times over the past month we have been there the gate is wide open. DO NOT STORE ANYTHING WITH THESE PEOPLE.

Great staff....recommend...clean.

Fenced in area, cameras, they walk the grounds daily, they will call if they notice a changed lock or a missing lock.

Clean and climate spaces.

Worst storage facility Ive ever had the displeasure of dealing with. Manager is never in the facility, calls are rarely returned in a timely manner, prices are increased with little to no notice, and the staff is rude and defensive when confronted with these issues. Youd honestly be better off storing your things in a landfill

Great communication from the office staff. Easy in and out of the property. Nice clean unit.

This is the best storage place in Hilliard. Managament is exceptional. Safe and clean.

Good price and nice clean climate controled facilities

I have used CubeSmart Self Storage for a couple of years now and have been nothing but completely satisfied with their impeccable customer service and transparency. I will not solicit any other self storage business or company because I have no reason to. Pricing is great, and most importantly customer service is what keeps any consumer loyal to any brand, and I love my CubeSmart representatives. Tim at Nike Dr. in Hilliard, OH is fantastic. Need I say more? 👌🏼If youre on the fence, I hope this convinces you to jump. The grass is definitely greener.

Because the property continued to work with me over 5 years when I needed it. Everything was still in the unit & everyone was so very kind. Thank you Rob & Rick & other staff for everything with me being in Florida.

They was very helpful and understanding with me.

Staff at location not an issue, my issue is with their rental policy. I have been a paying customer and only needed the unit for one more week and still had to pay the entire rent for the month of October. I don’t think whoever brainstormed this policy, or anyone else wants to pay for something that they are not utilizing. i Would not recommend cubesmart for anything what’s the sense in paying for something that you are not using. and the first month is not rent free, the person who had it before you is paying for it.

Welcomed immediately! I introduced myself and he knew exactly who I was and what I had reserved. He allowed me to look at the unit I reserved and look at the next size larger to make sure I had an adequate volume for all my items. The process was easy and not rushed. I feel comfortable with choosing CubeSmart.

Great service! Tim really cares about providing the highest quality service he and his staff can. I was welcomed right away and shown the unit. For the lowest price during my shopping around for quotes, certainly a high quality too. I was able to ask question about my space and with the amount of stuff, discuss options if needed. A week later, my moving plans fell through and I didnt need the space anymore. Tim was easy to talk to about cancelling and all I needed to do was stop by and unlock the unit. Will definitely use them again when I need any storage.

The entire experience was excellent. We rescheduled our move in several times and Rick was very accommodating and patient. Their pricing is better than the other ones we found. We highly recommend them.

After working with a few staff members at this location, I will confidently say that they exhibit some of the best customer service you can find. They were very competitively priced and super convenient to get setup. Unfortunately, I had to knock a star because I was not informed of the free moving truck usage that they offer with their storage units, which would have saved me the equivalent of a months rent and the massive headache I had with U-Haul instead.

The price was low and access was very convenient. Anytime I needed help, an employee was more than happy to help me.

Well explained, clean. Knowledgeable and helpful staff.

I was doing the fire extinguisher inspection at this location and found it to be very clean and neat. The staff was very courteous and helpful. I definitely use this location if I ever need storage. You can feel your belongings are protected and secure here.

They keep jacking up the prices every 6 months and ownership changes frequently,no good if youre long term!

Practitioners of the fabled bait and switch. Signed up and reserved a unit online. Was quickly called to be informed that the price which I was quoted was incorrect, and that it also didnt include the administration fee, purchasing a lock (how cheap do you have to be to not include a lock with a storage unit), nor did it include their required insurance.Unit price changed from $62 a month to 90$ a month with $24 admin. fee. Thanks but no thanks.If you enjoy inconsistency and disorganization this is the storage space for you!

Tim and Debra were amazing! After getting caught in rush hour traffic, we stumbled in there 5 minutes before close and they had no problem staying a few minutes late to help us. I would recommend CubeSmart to everyone...great customer service, great location and great facilities. Looking forward to keeping our stuff there. A+

The staff is patient, helpful and easy to work with! Prices are reasonable. Access is easy. Highly recommend.

This is a nice and convenient location and the actual rental process could not be made any easier! The people here are extremely nice and helpful! I highly recommend this location for storage.

Tim runs a great storage facility. Very helpful and easy to do business with. I recommend for your storage/moving needs.

Professional, courteous staff and fine facilities

I went to rent a storage unit yesterday at CubeSmart and received the best customer service Ive ever experienced. My husband, my grandfather and I had the pleasure of meeting an employee by the name of Tim Red and he was not only extremely nice, but very helpful as well. He not only gave us the best customer service experience weve ever had but he gave us a great rate and found discounts for us. I will definetely recommend this Storage facility and I will recommend this particular location so that my friends and family can have the pleasure of meeting this kind, courteous and very outgoing man. Thank you Mr.Tim Redman for the best customer service experience Ive ever encountered.

Just a suggestion not to force him to buy another padlock when one moves in the same place to another warehouse

Liars. I had a unit, paid in advance for each month. Cancelled unit before due date, but after payment was made. Manager told me refund issued to my card....not true. Bank verified. Manager told me check issued for refund...not true. Never able to produce processed check. HORRIBLE BUSINESS ETHICS.

Customer Service was nice

Tim has always been friendly and always willing to help. All staff there is really good. I have had my unit there for over 5 years!!

Quick simple affordable clean easy storage solution! Megan was super friendly and helpful and I was in and out in no time! Glad I found this place !

Great prices and very friendly service. Would recommend to anyone needing storage space.

Rob Emond could not have been more polite, helpful, and available as we had questions and for getting us set up to move from a single bay to a double bay conditioned space. Weve been using this place for 5 years now, they are always very easy and accommodating.

Clean facilities, decent prices and friendly helpful staff.

Tim was very friendly and professional. The service quick and easy.Will recommend.

Very professional and nice people working there! It was quick and easy! Highly recommend!

They continually raise the prices even for long-term customers. I rented for four years and they raise my prices twice a year.

Very pleasant staff, and clean storage unit.

Fast, friendly service and premises are well kept and guarded. Highly recommended!

Cheapest around and flexible with end dates if you go over or need to close soon.

The most upsetting storage unit experience I’ve ever had. Moved all my clothing into the unit for only 3 months and came back to find everything I own waterdamaged and full of mold and mildew. My clothing, mattress, box spring, and even furniture was ruined. Cubesmart denied all responsibility and claimed to know nothing about the “insurance” they made me purchase although I had proof of purchase on a contract they made.

Staff was very friendly. Just got the unit so well see how it goes. The only thing I didnt like is that they pretty much force their lock on you, dont say anything the whole process. Then you get a $16 charge show up for that lock! Dont get me wrong, I needed to buy one anyway. Just let people know when they check out how much it will be.

Terrible! Go somewhere else save yourself the hassle

The personnel at the site were excellent.

I called the office to let them know I was coming, and had plenty of time to get there, but there was unexpectedly heavy rush hour traffic for me. I thought they may not help me and get me in, but i was desperate because i needed to move my things into storage, and I was leaving on a plane to head to another country the next day. I arrived akrasdy defeated approximately 5 mins after closing, but Megan in the office had a heart, unlocked the door and served me even though she had another job to get to. I was so grateful! She explained things thoroughly, showed me my unit, and gave me time to get the in/out gate. She was a lifesaver! Thanks again!

Very easy transaction- Tim and Megan were wonderful to work with and went above and beyond to make me feel secure in my concerns.

So far Ive had a great experience with CubeSmart and highly recommend this location to anyone looking to store their stuff.

The owner is friendly and welcoming clean place and can feel secure about your stuff

Had good experience January 4th. Brittany was working that day she was very kind and knowledgeable, despite dealing with couple rude customers who interrupted us she kept a smile on.

Customer service is great, reasonable rates, very convenient, easy access and very clean. Thank you!

They have a great location, the price was low (we needed a climate controlled unit) and they had units available! I am currently using CubeSmart and would recommend them to anybody needing a storage facility.

Love the location, hours and fact that it is always clean.

Great storage units clean and secure, the customer service experience is amazing.

Very friendly staff, reasonable prices, easy to work with.

Great customer service! Debra very helpful and knowledgeable!

Tim was awesome would highly reccomend. More companies should have that kind of customer service.

This place is ridiculous and still makes you pay for a whole month even if just needing it for 2 more days

Rob in Hilliard Ohio went above and beyond to help get me set up with everything I would need.

Clean..easy to access

Nice storage

Safe storage