They got us back on the road quickly and even had the repairs come out under the quote!

11.8.18 at 3:37 I dropped my 2012 Prius V off because the 2nd cylinder was misfiring. They close at 6 pm and open at 7am. They told me they would have it done around 9am. I showed up at 9am and was there until 12:30pm 11.9.18. According to repair pal the cost to change spark plugs on a Prius is up to $187. I was charged $230.91, granted they did have to put some gas and had to diagnose the issue. I did appreciate the no nonsense when it came to the spark plugs, they couldve said something worse and costly was wrong with it. However in order to get to the spark plugs in a Prius you have to remove the wipers and the whole assembly above the engine because theyre in the back. In the process they broke my cal side ventilator sub assembly and then tried to glue it on (pictures attached). It blew off when I washing my car, and when I went back to ask them about it they said they dont have to touch that part to change the spark plugs. Then I pulled up a YouTube video which proved them wrong and they ordered a new part for me. Upon putting the replacement in the lady broke off another little piece and tried to play it off. Luckily the replacement has stayed on even after a wash. If you look closely at the pictures you can see that they took a screw driver to it to get it out and damage that area. The whole reason I took my car to Toyota was to avoid sloppy work like this, who knows what else they rushed or broke. I wont be going back to Royal Moore.

Thomas sold us a used 2017 Toyota 4runner PRO and his service was great. The dealership is clean and very well kept. A personable environment and made the car buying experience painless. They kept open 2 way dialogue and were upfront from the start which is a breath of fresh air. Our sales men Thomas was a great people person and I felt he did his very best advocate for the car buyer. He was upfront and addressed any issue or question I brought. Overall a great car buying experience for someone being from another town. #keepuptheGOODwork!!!

I didn’t buy a vehicle from this dealership BUT I felt it was necessary to leave a review on the customer service I received. I was shopping around for a Rav4 over the last couple of weeks and Mileisy was great to work with during that process. As I mentioned before, I didn’t end up closing the deal here but Mileisy’s attention to detail and responsiveness has earned Royal Moore Toyota a spot in my list of top dealerships to potentially do business with in the future. If you’re looking for good customer service, as for Mileisy.

Derell was really friendly and so amazing! I kinda feel bad because I was having a bad day and he still was super kind and gave information well! Highly recommend him😊

No clue but service. Parts are parts.

Very bad sales service !!Not very friendly, it is the first time I have visited this place and I did not leave with a good expectation.