Always able to get what you need here, they’re friendly and helpful whenever I may need something. I appreciate the staff taking precautions because each person’s health is a different story and has different needs whether it’s the employee or the customer. They’re obviously following what’s required legally by the state protocols as well despite other’s opinions. Good for you Napa and your employees. Thanks for being a place that services and provides community support.

Napa always has the parts you need. Anything Ive needed auto wise they have. And quality parts, friendly helpful staff. You might pay a little bit more but worth it

I am very old school and new. Thanks NAPA for providing me with the purchase of a replacement battery for my 2012 Nissan Rogue Special edition. I had it service @ my local dealer in Keaukaha did a good job diagnosis of battery. Much Mahalo.

I needed a radiator hose for my wifes car. I gave the part number to the man behind the counter, and he had the part within two minutes. Super fast, super friendly, highly recommended!

Very helpful and informative. The employee are knowledgeable and easy to work with helping me find parts when none were available in the area.

AS LOUD AS CAN BE THIS MANAGER FEELS EVERYONE IS INFECTED AND YOU NEED TO STAND 6 FEET AWAY SAYING THIS WITH FULL MASK ON. A EMBARRASMENT AND FEAR MONGERER. I WILL NOT FEAR YOU AND IF YOUR SICK STAY HOME BECAUSE I AM NOT SICK NEVER HAD A FLU VAX AND NEVER HAD THE FLU. YOU SEE BY FAITH AND THE BLOOD OF JESUS YOUR SINS ARE FORGIVEN YOU TAKE UP YOUR SICK BED AND RISE.

Great group of very helpful people and team work shows & they care for their customers. Thanks team Napa in Hilo,Hawaii.

This Aluminum Rim cleaner they suggested works amazing, way better then anything I have ever used in all the past, and best of all its just spray on and wash it off.

Very easy to find what I needed online to compare prices with other stores.

Professional workers, nice services .

Friendly sales associates,never crowded when I go and its right down the street from home

Nice guy working straight up told me they didnt have it and where to look for it thanks.

What can I say about Napa? Knowledgeable Honest Employees. Excellent products and service.

Had all the parts I needed at a good price.

Friendly employees and I notice that drivers follow safe guidelines on the road.

They have my parts I needed. One stop shop for auto supplies. Very informative on parts

Ive been dealing with my paint guys Randall and Romo at napa for years now. Best color mach in hawaii hands down and always helping my shop

Absolute scam business. Selling you a product they assure you can return if any issues and or if its the wrong item. As soon you walk out the door and or find out the part is made in china poc and or it doesnt fit etc, they will be very hestiant to offer you your money back and at the most accept it with fees associated even if in brand new condition. Dont expect good customer service here they clearly dont care. Save your money and go to oreillys autozone or possibly another napa.

Whenever Ive needed car parts, I found this Napa store to have friendly staff, quality parts and good prices.

Fast friendly service with a smile good inventory of parts nice clean place

Ordered the air filter for my Suburu Crosstreck online the night before and stopped by to pick it up the next day. Super easy!

Always a great experience here. What they may not have in stock due to age of vehicle, they are relatively quick at ordering it in. The plus here is that there are other stores on the island. On many occasions, going early in the day, Ive been able to get a part that afternoon - delivered from one of the other stores. Staff here is always friendly and helpful. Theres almost never a long wait for service.

Good selection for heavy machinery. And they have a rewards program.

Bad experience and employees who have attitudes.. never again...

I find this place to be very well stocked, organized, & clean. The associated at the store have always been friendly & helpful & I have been there on several occasions. This time I was looking for an uncommon size battery for a generator. Unfortunately they do not stock this particular Item. The associate researched for possible alternatives but there were none. He was more than helpful in referring me to another company that he felt certain would have the battery I needed. Excellent!!

Love there customers services

Always helpful and friendly, even during covid times. mahaloz! 🤙🏽

Nice friendly staff always ready to help get your car back in action

Well stocked. Most employees seem to have great attitude compared to NAPA in Kamuela. Not a complaint, because who knows whats going on with those guys, its just a fact.

They Had the parts we needed Ooh Riley did not have simple parts like rotor

Napa is my go-to place in Hilo for Auto parts. The staff is knowledgeable and always friendly.

Great place..good people and always has my parts...

Im an auto mechanic based in Hilo and I wrench/repair cars & trucks for a living.. Went to the Hilo store, to pick up a few truck parts for a truck and shop for electrical hardware. First thing there is I was told to stay out side the store and for me to call by phone and speak to a parts clerk to get my parts that i needed well I did... All I got was negative feed back from the parts clerk I was speaking to... : ( NAPA has gone CHINA & TAIWAN anyway & Ive found that a large variety of their OEM Metal automotive Parts dont actually fit half the time & their parts rust out before your eyes in a few weeks.. Their prices for parts went up ridiculously Taking Advantage of Price Gauging the people, while this China Flu bug is over played by most merchants through out HiloI WONT BE GOING BACK TO THIS NAPA HILO STORE UNTIL THEY GET THEIR ACT TOGETHER and get Better Parts Clerks to Service their Customers ... Big Mistake NAPA, Lose Money!

Ive been here several times now and all the staff remember me, I get smiles and waves. These guys are great! And usually cheaper than there competition!

Notably the friendliest auto parts store Ive been to. Way nicer than anyone on the mainland. Not only was helped finding a few odds and ends for and oil change, but two different employees actively helped and found lower priced versions of what I needed for me.

Best place on ISLAND for parts

Good for car parts

Fast service accurate parts 🤙🏻

Always on point. The staff has been great and knowledgeable. Its hard when you go into a parts shop and you have to explain everything to a clerk- these folks are on it and seem to always double check things before sending you out the door. 👍🏽🤙🏽⭐⭐⭐⭐⭐

Great

The workers there are very slow and seem like they dont want to be there. Customer service is missing

Great price on synthetic oil. Staff is friendly and very patient and knowledgeable

They went out of there way to help me what I needed

Once again Ronne Ishii was so helpful 5star treatment to me and everyone else I see dealing with him...Aloha Ronne

Napa has great parts and the staff here is awesome.

Great selection sales associate was very helpful knowledgeable plenty of parking easy to locate what more can you ask for.

NAPA has improved a lot in the last 5 years. Now you have knowledgeable and helpful parts guys at the counter. Parts are higher quality than elsewhere.

Probably the best auto parts place in Hilo. They can get us stuff for our vintage Jeep and they are always super friendly.

Lots of salesmen to get you quickly in but have time to chat a little too thumbs up

Employees are very friendly customer service are very friendly 🙂

Even when few people are in this store, there is always a wait for one of their cashiers, who are also the folks advising, going off to find parts, and doing inventory. Inefficient, but they do have the most parts and accessories under one roof. Patience, Grasshopper.

Every time I go to the Hilo Napa theyre the nicest people ever

Romo very helpful. Got everything I needed. Service was great. I ordered my part at 12ish and picked it up by 5:30 cause came in from Pahoa.

First class workers. Excellent auto parts. Very good inventory.

RONALD #71 IS THE BOMB

Clean, well organized store! Courteous, helpful, informed staff. When I have to go all auto parts, I go to Napa, cuz they do it right!

I ordered and paid for an oil catch and when it came in they forgot to call me. I went to get it, and they had my receipt, but they didnt document something right and couldnt decide if I had already picked it up. They didnt want to give it to me so I called the police and wrote this review. Results TBD, but this is absurd. Terrible

Theyve had all the parts we needed in stock & the prices were decent

Jake, an employee there probably just saved my job going above and beyond- broke down on saddle road simple fix new radiator cap. Spent 25 minutes trying to call Oh-really’s, couldn’t even get anyone to pick up. Jake had me squared away in 3 minutes. Mahalo!

Knowledgeable staff, everything your car needs in one place

Order to part paid for next day delivery and they were right on got my part the next day and got my truck fixed couldnt have done it without them

Reasonably well stocked but in my own experience, spotty service...however they do carry high capacity Jacks, my reason for shopping there.

I’m writing this review as a comparison between Napa and O’reilly and will be posting it on both stores. I’m a gear head and have used both these stores extensively and the difference couldn’t be bigger! This is coming from a white dude so it’s clear I’m not getting any special treatment as a local or a cute girl! Also I used to work at a large auto part store so I not only seeing things from a customer perspective.Friendliness and helpfulness is probably the biggest defining factor. At Napa, several guys have gone above and beyond the requirements of professionalism. I’ve been amazed repeatedly at how helpful they are offering help and advice before I even ask. On the other hand, O’reilly’s guys seem to hate their job and are just waiting to clock out. I haven’t had any terrible experiences other than waiting forever in line but at the same time I’ve never had a remarkable experience either.The other huge factor is PHONES! As an auto parts store you gotta be on it with the phones. Sometimes I’m making a special trip from an hour away just to come get a part and I need to know if you have it in stock. Out of all the times I’ve called O’reilly, I think they’ve answered once. I’ve even had them pickup and then hang up several times just to make it stop ringing. WTH! Napa has never failed to answer the phone after several rings cause they know that’s a vital part of business.So why do I still visit both stores? I will always choose Napa whenever possible but they don’t stay open in the evening which is often when I want to stop in after work to grab a part. Also, O’reilly has a specialty tool lending program that is extremely helpful. I just wish Napa would offer this like every part store on the mainland does. Also, sometimes O’reilly’s prices are too good to pass up if it’s a part that doesn’t require Napa quality.So basically, I wish I could never go anywhere but Napa but sometimes you gotta.

There honest and trustworthy, and they save me a lot of driving into Hilo for parts that I need. And if they dont have the parts that I need there in Pahoa they try to bring it in from Hilo.

Helpful, personal and reliable for parts. Good NAPA Store. ;)

Very good staff and always have the parts I need in stock or can order if needed.

Great automotive parts store!If they dont have it, theyll help find it!

A household name in auto parts! Nice clean store, professional staff and inventory makes this place a win win place!

They have a gentleman working there that goes by the name of James, great customer service, always as helpful as can be. Thanks James

Awesome customer service nice layout good prices

The best auto parts store on the big island.

5 customers at a time in this parts store.

The employees is very helpful thank you very much

Affordable pricing with a high level of service.

I like Napa look up your parts online pay for them on line and get a discount.

Jake is an awesome employee ! Great personality and very helpful...

Great place to get auto parts.

Have everything I needed.

Always have what my car needs at a good price. Sales help are friendly.

If you need advice and auto parts this is a good place to go

Friendly staff, parts are easy for you to get

They dont do returns even if they sell you the wrong part. Bad business.

Ron is always helpful

Great costumer service

Great service, what are the most unique and accurate collections of Parts on the big island of Hawaii

Prices are terrible, and they dont even have hardware anymore. A car parts store with no bolts!

Good selection and plenty of cashiers ready to help.

Great help. Mahalos

Great customer service.

Everything youll need is here, fair prices

Good service. Helpful staff.

Great Products at Great Local Kine Prices

Awesome help, very knowledgeable.

Great people great price and right in Hilo.

Very friendly, and polite salesreps.

Good place to get auto parts

Just AWESOME service from the time you enter till the time you leave!!!!!

Very helpful friendly service.

Came to pick-up a web order it was not there, staff very helpful

Friendly staff & easy parking.