I have a 2015 F150 at ~60k miles that had an issue with the windshield wipers not shutting all the way off. When calling Orchid Ford I was quoted $600 before tax - they needed 1 hour of diagnostic time, 2 hours to resolve the issue due to them needing to tear the dash apart, $150 for the part itself, and I couldnt make an appointment to wait while it was being fixed but could drop it off so they would get to it when they could. My 13 year old son found the online forum discussing how these multi switches need to be replaced every 60k, watched a YouTube on how to do it, got the part from OReillys for a whopping $54 and had it fixed in less than 20 mins with only touching 4 screws on the steering column!

This dealership sales department is low class, or at least Weldon is. I called in about making an offer of 43k for a f150 2018 lariat. Weldon spoke disrespectfully, I am taking my business out of state. Good luck selling that truck you paid 35k for 54k. I can get a brand new truck for 54k on the mainland with 0 miles.

There was no pressure. Orchid isle had my second choice. I stopped by and spoke to Kristian. He was great. I felt that they took to heart on why it was so important I get a new car. The price was right, mileage low and most of all Kristian and Jamie were great. Thank you so much for putting my son and I in a safe vehicle.

I needed a part of my car and they had to have it shipped in from the mainland. They contacted me in a timely fashion when it arrived. The representatives were kind and helpful. They are even keeping the part safe for me until the installation date. Thank you.

I own three vehicles #1 dealership aloha joe f. Hilo

Just got a quote for a transfer case. They had to get it from Napa and they marked it up eight hundred bucks. Beware, do not buy parts from them if you dont have to. Then I took it in for diagnostic test and they wanted to charge me a full hour for everything they looked at. Meaning if you had ten things to get looked at you would be paying fifteen hundred dollars just to get it diagnosed no matter how long it took. I told them they were crooks and then got it diagnosed for free at Mikes in pahoa. Beware they will nickel and dime you to death and charge you for stuff they shouldnt. Also be aware, if you make an appt. It it will not be looked at at the time your appt and they dont tell you that. A bunch of crooks.

Easy and professional, nice and helpful staff.

I have purchased many vehicles both in Hilo and Honolulu and I can honestly say that Orchid Isle Auto Center is the best place to purchase vehicles. This past month I purchased two vehicles from Orchid Isle Auto Center and both times the service I received was outstanding. When you go there, ask for Chucky Paulino. Not only is Chucky very helpful and friendly, he is honest, sincere, and trustworthy. He will get you the best possible deal and work hard to get you into the vehicle of your dreams. When your car needs repairs or servicing, Chucky will be right there to help you. If you are in the market for a new or used car, go down to Orchid Isle Auto Center and see Chucky Paulino (hes the best!).

There car prices are crazy high price 😳

I had a blast going to Orchid Isle Ford! The service was amazing and the staff friendlier than I could ever imagine. They helped me understand everything I needed to know about the car I was interested in and even helped me find the best car loan available with my credit score, I even got to leave with the the very car the same day! I want to bring attention to both Chuck and Jamie for their stellar service. They went above and beyond to make sure to get me the best deals and service and for that I am forever grateful, especially since it was my first car ever. Thanks guys! Trust them, they will get you what you want.

All I can say currently is the check-in process. Was very professional, they were kind and accommodating.

I drive by it every day. Nice building So Ill give 3 stars. I Have never purchased a car From them.

If I could give negative stars it would be -5 stars! Horrible sales staff who lie and don’t do as asked or as they say! Awful experience I will never go to this place again! I wouldn’t recommend buying here!

I want to take a minute to rate my recent experience at Orchid Isle Auto Center. As you can see I gave it 5 stars. I was in the market for a new/used vehicle that needed to have a 3rd row seating. My Salesman, Charles Paulino, and Sale Manager Jaime Kerr was very knowledgeable, thorough, and detailed oriented throughout my whole buying process. They went above and beyond what I expected and then some and for that I am truly and greatly appreciative. They found a way to make everything work in my favor and I couldnt have asked for much more than that. If youre a first time buyer or in the market for another vehicle, I would definitely recommend Orchid Isle Auto to any one who is ready to purchase a vehicle.

TLDR: 11/10 do not recommend.Reserved a bronco, and was eagerly awaiting Jan 17th to place my order. Once the time came, I reached out and spoke to a few different sales people who all told me a different story. I gave them the benefit of the doubt, thinking maybe they were swamped with orders. I kept trying, but no one would let me place my order, even when confronted with articles PUBLISHED by FORD stating all reservations can now convert. I contacted them for WEEKS by phone (because they refused to answer any emails) and a majority of the time got the run around, and a oh well call you back- which btw, they didnt. Finally gave up with their BS and switched to an oahu dealer.. Fast forward to today- I get a missed call from the dealership, and a VOICEMAIL THREATENING to cancel my reservation unless I call them in 2 HOURS to place my order. Like I didnt go above and beyond to try and work with them. Also, per FORD, I can hold onto my res for 22 production, dealerships shouldnt be canceling because their panties are in a bunch.. What the hell?! Gas light much? Good luck in your sales carreer Mike. GLAD TO HAVE DODGED A BULLET HERE! Trash attitudes, trash service.

Receptionist was very helpful.

I went without appointment for a trailer light connection problem. They looked at it and fixed it on the spot. Saved my day.

Great value find. Shop there regular

The salespeople at Orchid Island Ford are some of the best salesmen I know. They have no problem letting you decide what you need in a car and don’t push you towards anything else. I love working with them and would not go elsewhere.

Liars. If I could give negative stars, I wouldI recently had my van for sale because my family and I are moving off island, and was contacted by a salesman at Orchid Isle Ford. He told me that he was looking for a van like mine and that his dealership would be willing to buy it. I informed him that we had already shipped my husbands rig off, that we using the van daily to get my husband back and forth to work until we left in 3 weeks. I asked him if he would be willing to wait to take possession of the van unti the day before we left since rentals are expensive here on the island. He informed me that is was for a customer and that he had to have it that day or the next day, so I asked him to check with his manager and while he did that, I would make my decision depending on what kind of deal I could find on a rental. When he called back, he informed me that his manager had said they would buy it at slightly less than I owed on it if I were willing to pay the small remaining balance. I then talked to his manager and was told the same thing again. So I went got a 200.00 rental that wouldnt have otherwise been able to afford if I werent selling the van, went to the dealership with the van and was told nevermind. They picked said that because of the few small scratches in the otherwise great condition paint on my 2014 Dodge Grand caravan RT that only has 55k miles on it,they decided not to buy it outright and wanted me to consign it to them overnight to show to the customer in the morning. Since I was already knee deep in this mess, I decided why not. I was told they would contact me the next day about what the customer had decided and they would detail the van beforehand to make it look really nice (mind you, it was hardly dirty to begin with). The salesman told me that he needed 3 vans and was having a hard time finding them in good condition. I was told the next day that the customer said no and that I could come pick up the van. Mind you, my husband had the rental car at work and I was home with my 4 kids and my husband didnt get off of work usually until after they closed. So I had to get a ride to town to go get the van that I had been insisted to the day before the dealership was going to purchase. Now I have a rental car I cant afford because they didnt hold true to their word and buy the van like they said they would. 200 for the rental would have been more than covered by the sale of the van since then I wouldnt have to pay to ship it. Theres nothing wrong with the van, its fully loaded, has low miles and looks good for its age, I just didnt want to have to go through the hassle of shipping it. So I show up to the dealership and ask to be reimbursed for the rental car they caused me to get under false pretenses and was told that because they werent going to make any money off of the sale, (that they didnt make) that they would not be helping me with the cost of the rental. THEY DIDNT EVEN DETAIL IT LIKE THEY SAID THEY WOULD!! I know car dealerships can be professional liars and manipulators, but never in all my dealings with dealerships have I ever been told yes, weve already got the paperwork done, all you have to do is come down and sign only to have them back out and not even bat so much as an eyelash. I trusted them, they knew what I needed and promised to make it happen. THEY approached ME about my vehicle. They offered a price, I agreed, and they told me come down to sign. When I got the van back, I thanked them for screwing me over. They didnt care and just showed me the door and said sorry. They claimed that the condition it was in made it not worth the 11,250.00 THEY offered ME and went on to tell me that they can get 2019 vans for only 14k. I asked them why they even bothered me if that was the case and they had nothing to say. I left. Never have I been so insulted or flat out lied to! AND I USED TO SELL CARS MYSELF!! Shame on you Orchid Isle Ford! For reference, Ive attached photos of the van they claim was in such bad condition. Side note, it runs and rides perfectly too.

OMG, what a friendly service center. Jeffery my service consultant was so unbelievably friendly and nice. He made it the best experience I’ve ever had a a service department at a dealership.I own a dealership in Kona, I’m going to train my guys to be like Jeffery.

Big Thanks To Jordan for Making it Happen this is the only Place to go for that one of a kind service. You wont be disappointed Thanks again!

We have bought two cars from Chuck and the staff at Orchid Isle Auto Center in Hilo. They truly changed our perception of dealing with car dealerships. The process with smooth sailing and we couldn’t be more pleased with our transactions. I recommend anyone who is in the market for a car head down and see Chuck and the staff at Orchid Isle Ford Hilo, you won’t be disappointed.

Nice people. Good service department.

Friendly and helpful

Customer service was good, but when you go in, and others might agree, that when you go in for one thing, it turns out that theres other things wrong, they end up finding and then tell you that thery might have programs to help, but it has to read certain codes, etc. In order to qualify. Then later when you come in to get your car, it so happens the recalls or years has expired.

Always great service friendly people best place to buy new or used vehicles and I bought enough of them

Orchid Isle did a great job with my service. Needed a safety check. They also took care of warranty work on my extra cab doors.

This new Ford Ranger is perfect for the Big Island. Thank you Orchid Isle Ford!

I love Ford Trucks, and You can get deals if You tell them what to look for. Nice location and good mechanics.

I like working with Wendel Garcia. He has been our sale men for 8 years. Great person to talk to I like his customer service.

Very kind people, willing to make it happen for you. There were a few hiccups but my dealer Chuck had helped me push right through them to get me the truck I wanted!

Service center has great customer service.

I had a really good experience with Chuck Paulino. I bought a new Ranger and that truck is solid. What was even better was Chuck’s level of service and professionalism. Thank you for a great experience!

Nice friendly people.

Took Ford Ranger in for the airbag recall. They gave a waiting room or you can take the shuttle to the mall. It was raining hard so I stayed at the dealership and read a book. The work took less than 2 hours and they brought my truck to me under the awning so I would not get wet. Great service!

Nice customerservice

Staff was beyond accommodating. Friendly, laid back and no pressure sales. Would purchase from them again if need be.

Their service department is the worst of all on this island.Every time I called them, they said they are with customer and tells me that they will call me back as soon as they got their hand open. Which never happened and I have to call them again and again.I finally realize that they wont give me an update after more than 5 calls within 2 days so I decide to call the manager instead and finally got the update. And this is 2 weeks after I brought my car. (Also they only did diagnosis and never even started on repairing it).If you are bringing your car to their service department, dont expect them to give you update of your car. You may have to wait until they finish the repair.

Liars. If I could give negative stars I would.I recently had my van for sale because my family and I are moving off island, and was contacted by a salesman at Orchid Isle Ford. He told me that he was looking for a van like mine and that his dealership would be willing to buy it. I informed him that we had already shipped my husbands rig off, that we using the van daily to get my husband back and forth to work until we left in 3 weeks. I asked him if he would be willing to wait to take possession of the van unti the day before we left since rentals are expensive here on the island. He informed me that is was for a customer and that he had to have it that day or the next day, so I asked him to check with his manager and while he did that, I would make my decision depending on what kind of deal I could find on a rental. When he called back, he informed me that his manager had said they would buy it at slightly less than I owed on it if I were willing to pay the small remaining balance. I then talked to his manager and was told the same thing again. So I went got a 200.00 rental that I wouldnt have otherwise been able to afford if I werent selling the van, went to the dealership with the van and was told nevermind. They said that because of the few small scratches in the otherwise great condition paint on my 2014 Dodge Grand caravan RT that only has 55k miles on it,they decided not to buy it outright and wanted me to consign it to them overnight to show to the customer in the morning. Since I was already knee deep in this mess, I decided why not. I was told they would contact me the next day about what the customer had decided and they would detail the van beforehand to make it look really nice (mind you, it was hardly dirty to begin with). The salesman told me that he needed 3 vans and was having a hard time finding them in good condition. I was told the next day that the customer said no and that I could come pick up the van. Mind you, my husband had the rental car at work and I was home with my 4 kids and my husband didnt get off of work usually until after they closed. So I had to get a ride to town to go get the van that I had been insisted to the day before the dealership was going to purchase. Now I have a rental car I cant afford because they didnt hold true to their word and buy the van like they said they would. 200 for the rental would have been more than covered by the sale of the van since then I wouldnt have to pay to ship it. Theres nothing wrong with the van, its fully loaded, has low miles and looks good for its age, I just didnt want to have to go through the hassle of shipping it. So I show up to the dealership and ask to be reimbursed for the rental car they caused me to get under false pretenses and was told that because they werent going to make any money off of the sale, (the sale that they didnt make) that they would not be helping me with the cost of the rental. WTH? How can you refuse to make a situation right based off of deal you didnt make in the first place?? Now I know car dealerships can be professional liars and manipulators, but never in all my dealings with dealerships have I ever been told yes, weve already got the paperwork done, all you have to do is come down and sign only to have them back out and not even bat an eyelash. I trusted them, they knew what I needed and promised to make it happen. THEY approached ME about my vehicle. They agreed to a price and told me come down to sign, knowing I have kids and had to get a rental to make it all happen. When I got the van back, (THAT WASNT EVEN DETAILED LIKE THEY SAID IT WOULD BE!) I told them that they were screwing me out of $200. They just showed me the door and said sorry. They claimed that the condition it was in made it not worth the $11,250 THEY offered ME and said that they can get 2019 vans for 14k. I asked why they even bothered me then if that was the case and they had nothing to say. I left. Never have I been so insulted or flat out lied to! AND I USED TO SELL CARS MYSELF!! Shame on you Orchid Isle Ford!

Great

Im still judging them on how they service my Ford. So far not rating high as they dont come across as knowing any more than I do and Im not a mechanic just know how to look things up on Internet

Orchis isle has extremely long lists for service. Their customer service people dont address you even to say they will be with you in a moment. They also dont call when they say they will to give updates. Dont try to make appointments online because after 3 months and multiple follow up emails still havent heard from them.

Very helpful, took time to explain things...no drama. Short wait time! Excellent.

Great service. Awesome team members

Service was so so, the staff isn’t that knowledgeable on there vehicles. The price was fair for a basic service, but took almost 4 hours for oil change and tire rotation. The biggest complaint is the waiting room is absolutely disgusting. It is a small box that had mold all over the inside, the carpet was horrible. I was scared to touch any thing in there. The Tv was broken and the a/c was not on, probably a good thing cause it was black with mold. I’m surprised that they are ok with this. The whole ford service complex is extremely dated and worn down.

Purchased a car from them along with the extended service package and now they are saying that they dont have the tools or equipment to service my car.. wish sales spoke to the service department to get their facts straight.Update: 8/2/18Ford dealership is taking care of my car because its still has warranty but they have to send it to Oahu. They provided me with a loaner.. Duke was very helpful along with jamie (hope thats his name). They made this less stressful. I adore their professional attitude and the way they get things done in a timely manner.. thank you.

Our Ford dealership with Mauna kea as their background!!! Go see Sandy and the gang and experience why Orchid isle auto center breathes excitement and service!!! Youll love them!!

Great customer service in the service department!

Thank you Marci for ur patience n pleasantries.Gr8 communication skills!Prior owner forgot to tellme about the FAULTY POWERSHIFT TRANSMISSION aftr drppng5+K ! Class Action SettlementFor 2012-2016 FORD FOCUSor 2011-2016 FORD FIESTA,w a Powershift Transmission.This doesnt hinder my 💘...FORD TOUGH, FORD STRONG

Absolutely hands down the best customer service around....go check it out and ask for Wendel Garcia, he will take good care of you!!!

Saw dis pink tag on one truck while driving by and went in for a quick look. Was greeted by a local sales boy name Dane. Immediately felt no sales pressure, friendly, local style. Polite, helpful, knowledgeable and.....No preshah! Ended up trading my truck in for dis 2019 F150 4x4. Love it. Totally reccomend Ford in Hilo. Dane can trust or pinch his ear. Jamie sales mgr. is totally awesome too. Mahalo Nui Loa foa my beautiful truck!

Great crew and straightforward service. I love my truck and appreciate them working with me to get exactly what I wanted. Mahalo for being on the Bigisland!!! Aloha

Very friendly...Great service

Time to remodel the service area, looks very run down. Service department relies too much on paper documents, slows everything down, time to go paperless, join the 21st century.

Best radio commercial ever. Our kids love when they say in really cool voice on the corner of kanoelehua and makaala. They keep saying it in Iowa.

Had my 2012 Ford Focus sent in for transmission issues. Later found out that almost all models nationwide have the same exact transmission issues, caused by the TCM. Had the TCM replaced back in 2016. Issues started reoccurring recently. Again, it is the TCM. Had that replaced the 2nd time, and it still hasnt fixed the problem. Overall, Orchid Isle Auto Center lacks the ability to assess and repair car problems on numerous occasions, and theyre really expensive for the service they offer that doesnt really fix a problem. TL;DR Dont buy a Ford because youll probably be plagued with tons of issues due to the manufacturers terrible quality.

The guys did a great job on right time and the service was best always !!

Nice people good service and deals on cars

Great Salesmen there especially Alan!

Great sales experience always.

They do quality work and the staff are friendly.

Going Beyond Boundries. With A Ford! sadueces!

They do great work

They gave us the wrong 😞 back brake for the truck on Saturday n we didnt find out until Sunday, theyre closed on Sundays! Now what...

Great experience buying our car

Not very efficient, staff are burdened with mountains of paperwork.

Couldnt afford the car I wanted

Awesome customer service!

Nice salesman there

High pricing on auto servicing and parts supplies! Slow service!

Does it take 5 hours to change oil??

Friendly Service

Good

Great deal!

Great service

#rangergang