Garcino (I believe that was his name) was very helpful. Here on vacation and needed to verify an service code and change a part. Even though they were busy, he made sure they had the correct part in stock, read and cleared the code, and loaned me the tools to change it out. Saved my vacation and I can drive back home worry free.

Spoke to Advance Auto Parts assistants four different times on the phone. In an attempt to guarantee they had the part I needed when I arrived for pick up. What they gave me was a part(ignition coil) for a 2005 Kia Sedona that should have been in a sealed plastic bag, but was not. The part had no markings on it, in an unsealed box. With no way to verify the part belonged to the box. Didnt like being in a position of being forced to buy a part that myself or the attendant could verify. Have brought this very part at the Chapel Hill NC store, where it was properly sealed with a tag, and a sealed box. Be careful at this South Carolina store.

I showed up 20 mins till closing, and they told me they could not change my battery. I explained that I had to travel the next morning, but they said they couldn’t change it because they close in 20 mins. I asked if anywhere else could change, and the boy told me Autozone. I’m glad he told me that the manager was glad to help me with my battery.

The day before we were scheduled to leave HHI, our GMC started cutting off. There were no rentals on the island for us to go to that didnt cost $600 a night or more. And even if we did find a place, we had no way to get to a new rental during Memorial Day week, when taxis/Ubers are hard to come by (with no child seat). We had packed enough for a small army as it was my husband and I and a 2.5 year old. No rental cars were available, no UHauls to get us home. We were desperate.When my husband told me he had been watching youtube videos on how to fix our car at 5 a.m. the morning we were supposed to leave, I winced but knew it was our only option.We were able to get the car to Advance. The guys there not only helped talk my husband through what he needed, they checked on us every so often in the parking lot, gave him tools he didnt have, and offered us a cool place for me and my 2.5 to run around in the store so we werent sitting out in the heat. After a couple hours, we were on our way.Anthony and the Advance Team that were there that day were amazing. I know this sounds corny, but they treated us like family. Well never forget your kindness that day.

Employees were super nice and helpful. We needed to move a roof rack on our car and they were very willing to help and kept getting more tools until we got the roof rack off the car. Great store with great employees!

David went above and beyond to help me with my purchase today. He made my trip to get a wiper blade quick and was extra helpful. I definitively recommend going to this store for your auto parts needs.

Quick. Personel that actually know about cars not just some retail people.

Dave, the store manager was very courteous on the phone and then actually came out and installed my new battery. His associate was supposed to be there, but did come in on time. It was great customer service!!!

Anthony knocked it out of the park only one in the building with 5 customer all wanting different things that would take multiple minutes to get done but he kept cool stayed professional and personal and knocked it out of the park

Friendly and helpful

Araceli was a life-saver and really was knowledgeable. She took her time and explained everything. Always have great service here.

Great store, the best service :) Found everything I needed at great prices.

Not a very friendly or helpful mployee that I had the pleasure of helping me. I asked for assistance on putting in a fog bulb. His tone and attitude was very brash and annoyed. He suggested for me to use YouTube, so with over 20yrs of customer service skills I politely left and found jiffy lube who were more then helpful, friendly and polite (very good customer service skills) and had the bulb replaced for free. Customer service skills are going by the wayside these days for many a companies. Never will come back.

I would just like to say thank you Alfredo for your pleasant disposition and hospitality in helping me with my car and parts for the car. I also would like to thank his mechanic Philippi, who assisted me with the issue on my car. I am going to refer the store and also the mechanic to all of my friends and family. Thank you everyone and have a Merry Christmas.

Dont go here. Youre wasting your time. When you call they put you on hold and never come back. They claim free installation on batteries but they dont have anyone available to do it. Only one person working. Maybe they should take the window sign down that claims they install. Not reliable.

Do not go here. The workers are too focused on their Facebook instead of helping customers. Including the managers. Disappointing.

4.25 of 5Very helpful employees, prices on the little things could be better.

Good prices friendly people

Always a good experience there but if youre looking for something unique, best to call first. They cant carry everything all the time.

Very helpful. They scanned my check engine light for free. Thank you

Here from Cincinnati. Friends truck had brake caliper issues. This store, Alec, loaned us all the tools, lugwrench and jack to get it off the ground and fixed... great guys !! Ill be a loyal Advanced Auto shopper going forward because of this!Thank you. Don.

Good ol service and reasonable prices.....not many places like it on Hilton Head Island.....my agents first goal was to help me.....and then sell me if that was what I really needed. Lots of useful items for autos

Awfully customer service... This store changed for bad... I think AAP focused in increase stores number, bad didnt care about hiring good people.Shame... From a former employee... Im now an AutoZone customer

Very friendly and helpful staff member installed my battery in light rain and kept a very positive attitude throughout.

Very good auto parts store

Very helpful staff.

They checked my battery and alternator for free and it turned out my battery was not bad. Thanks.for the help and the honesty!!

Customer service today was great! Thank you!

Horrible service, and wouldnt replace windshield wipers on my wifes car. It was not even raining enough to wet the hair on her head. Good reason to go to AutoZone... they knocked it out in 30 seconds.

They have an impressive inventory of auto parts and can use the computer to help you find just the right part for your car!

Love the hilton head store... People are great!

Superb service, helpful employees, and knew what they were doing and taking about. I will only be getting my auto parts from here from now on. Thanks Catherine!

Very helpful. Took the time necessary to look at the problem.

I really do appreciate that the employees show their interest in your needs!

They have everything Ive ever needed, plus good willing to help the costumers.

JC was super friendly and helpful. I would recommend taking your car here before paying like crazy at a dealership or other mechanic!

Ms Catherine was very helpful and kindly. Very good job.

Great experience. Very helpful

The staff are always professional and helpful to the customers.

Aka poop patties. So many better burger places..

Great service!

On vacation and had a dead battery. We drove to Advance and they installed a new one right away. They didnt try to sell me the most expensive one either. Very friendly.

I had a great person who did great job.Thankyou.

Alfredo is always taking good care of me

Very slow service

Great love the staff everyone knowss their stuff

Awful... Waited for over 20 minutes just to see what kind of coolant my PT Cruiser uses... Finally left cause was still not getting served... Terrible!

Ballin

Needed auto parts, it is a good place to go to.

Great service

Quick courteous service.

Always there to help

Employee wasvery help and very pleasant

Quick wiper blades and on my way

Typical Advance store, good service.

They could not even change my windshield wipers

First class service with a smile.

Always have everything I need

Staff was nice and friendly

Fast friendly service!

Theyre gonna have it,ship it!

Always have what I need

They rarely have what I need, but when they do its marked up 50%

This place should be embarrassed to call themselves a parts store. they need to stick to selling car wax and windshield wipers

Very helpful services

Great service and help!

They help me find what I need

Always good help

Great employees

Staff very helpful

Have everything for your car!

Super service

Good place

Dont go here.

Horrible place.

Fine service!!!

Good

Convenient

Average

Excellent attention from all their staff, if they do not have a spare the next day they will get it for you

Good attention

Very good

Dealing with clients is excellent

Very attentive, they speak Spanish too

Excellent atention

Great service

Excellent attention

Excellent service !!