They have every option possible when it comes to taking your money. But everything else all we get are excuses and low customer service. I have to download an app to activate my internet, but the app doesnt work. Im given 2 different numbers to call and all they do is refer me to the app that doesnt work. Your operating hours are not accurate at all. Between you people and century link I cant tell whos worse.

They are not doing the job they were hired to do.I changed to windstream and have had no problems..

Excellent Customer Service. As soon as I walked in the door a young lady approached me and politely asked if there was anything that she could help me with? And I said yes. She was very thorough and efficient. The store was very clean and new looking. I highly recommend this Xfinity store and highly recommend pay raises for these customer service representatives. Take care of the good workers. Pay them well and keep the good ones. We customers dont want inefficient service. Maintain what you have now! Do not let these good customer service representatives leave Xfinity.

My internet hardly ever reaches the advertised speeds and frequently disconnects for hours at a time for no reason. Every now and then it goes out for days at a time.In May 21, my service was out for 5 days. No service credit, same bill due.Again in Aug 21, service disconnects out of the blue for 3 days. But this time I was issued a $2.44 credit... Seriously?

The young lady I talk with is very kind and help alot I was very happy with her thanks her name is Alex so nice

In store was easier and faster then calling! Great service

Having difficulty getting services. $100. Home service fee, for each time. Late nights, unable to contact actual human representative .Although most issues are late in night. Also told on phone they are connecting to rep. Asked if willing to do survey within 1/2 hour. No-One follows up.DISAPPOINTING

This store is excellent! The staff is nice. Jacob helped me a lot and we even had a few laughs! I will like give 5 starts but I dont like that they put me on auto pay with out me knowing.

Thank you Jetta! I want to tell you how much of a pleasure it was working with you to fix all of my xfinity issues! You’re service was amazing and the conversation was just as good ! Thank you again !

Speaking from only my personal experiences/visits with this store.Customer Service Is Lacking...

Save yourself time and gas and just call the Xfinity hotline. The associates there are not very helpful even their cleaning crew was very rude and disrespectful. However the receptionist was very friendly and polite.

Service still not working,No home phone service still,cell phone drops call wont let me return it and I only had 1 day I feel sick about it.ok so heres update... Service is working!! New employee that came out was professional and polite. Having issues with billing but the internet and phone and TV are working great my son is happy 😊

The customer service here is exceptional. I would rather talk to these folks than sit on hold or chat on an app. They were quick, knowledgeable, and friendly!

Have had nothing but problems with this system from day one and trying to have a whole lot of patience but the folks who work in your store understand that people my age have enough to deal with everyday life especially since I take care of an elderly man when tv is his life at 82

Nice store with nice employees

Tanesha and Natasha are Great as well as the rest of the staff very helpful and a delight to deal with.

Our customer service provider was very helpful. She helped save us money and went above and beyond with her service.

Services were not delivered ...And they still want to get paid ? My personal Information has been falsely used,after deleting it. causing further chaos. I didnt like and can not recommend Xfinity/Comcast /Asurion Insurance in Georgia.Im Very DISAPPOINTED.Still fighting for my rights to receive satisfaction. Beware

I really don’t have that many problems with this company but today made me think otherwise. Got a promotion that YOU guys offer to me and it was a great deal. Problem is, you didn’t have the equipment. So when I return to upgrade my modem and realize that you guys didn’t have it, no one gave me a suggestion to try to get one. I asked store clerk about the next near by store which was a hour away and she didn’t know if that store even had it. Well ma’am can you find out? I had to call the 800 number and wait almost 15 minutes to get someone on the phone. Yes, the phone call was better service for me but now I have to wait 5 days for the equipment get shipped to me. I suggest you guys get a better standard on hiring your staff. On a good note, internet service is great in my opinion.

This store was awesome. The guy there helped me get my internet straightened out and told me exactly what I needed to know and hooked me up with a good plan. It was smooth and painless, especially helpful when youre lost on how to get internet into your barracks room

Very professional and great service to the customer

Stopped by to get cable and internet service, so far no issues, but the cost for service is high, just for the basic package.

They were really polite plus offer a program for low-income households for extremely reduced internet service...

Sometimes it’s just easier to do things in person, and the Xfinity office on Kacey Drive is always immaculate. Nice!Also, I used to really detest Comcast. However, in February last year Comcast sent a brilliant tech, Shane, to redo our line of demarcation (the old box was a hot mess) and he also redid the amplifier in our attic. We were adding four set top boxes as well, and his setup integrated perfectly with the xFi pods I already had set up to boost the WiFi Signal. My house is in the woods and is made of brick, plus it may have lead pipes/paint in it, as well as some fluorescent lighting, which can cause interference in ethernet cords and other wiring. Also, lead can impede the WiFi signal - sometimes it was like our property was a Faraday cage at times due to poor signal quality. Shane’s Linux skills ensured optimal network setup.Now I just wish AT&T would make their towers in Hinesville 5GE capable. This “one bar of reception in my house unless I go outside” is pitiful. One should not have to drive almost to Savannah to get 5GE service. AT&T cell tower team needs to get on Comcast’s level (never thought I’d say that).

Not for this store but Comcast in general. Internet is always disconnecting (bill paid up). Everything is hooked up correctly. Comcast is terrible and too expensive when it doesnt work right half the time. if you have someone else in your town then go with them.

Great service and help. But when I went in to change my address from Barracks to Barracks they failed to mention I would be double charged for the month and have to pay my bill 2 times in once month for having the same service and they cant change due dates for 6 months and late fees will happen if you didnt know about said changes.

Very clean & great customer service 👍. No long wait time

GREAT Staff, Wonderful and Helpful.

Staff is very nice and will go out of their way to help

Problem with cable box and it was replaced. No problems since.

Cable has been in and out for 2 wks. Ive called my daughter has called we have done everything they have told us to. Daughter is in college and works full time. She cant do her assignments because internet keeps coming and going out. Im working 70 plus hrs a wk when Im home I want to watch tv cant do that either. Piss poor service and very expensive. If I did my job or my merchandise was like this I would be fired. Wish I could give no stars.

The best service when you going to pay the bills.fast

I received help as soon as I walked through the door. Service was great at this store.

Very friendly, understood exactly what I wanted and was very professional and speedy.

I’ve had several technicians and they still have not fixed the issue with my business internet!! It continues to drop the internet connection or I not internet at all!! When you can you cannot get a local individual you get someone who live somewhere other than your state or area!! UGH!! My business should not have to suffer due to their lack of knowledge in this field! Each customer service person and technician stated something different each time you call!! You request a supervisor and you can not speak to one!!

Not my meme, but this is basically how Im feeling. Calling the customer service line is one of the most infuriating automated systems Ive ever dealt with. Our service has yet to be set up because they kept sending people out to my house despite the cable not being hooked up outside of the house! So everytime I call, and dont have the option I need select from their awful automated system, Im left with basically just repeating speak to an agent until I can finally just talk to a real person!!!!! Once on the phone, the people are typically nice, but I got to say, Im less than impressed so far with the lack of follow up and communication.

My overall experience with Xfinity went quite well, that I will be returning back to bundle up with something else. I advise others who are wanting to save funds try them out as well, for whats the worst that can happen?

Was told to go into store and store told me to call service number, useless. Hours posted dont match actual hours.

Quick service.

Great experience!Sales consultant- Jainisha went above and beyond answering our all questions in detail, gave us all needed information for being a new customer.

We have to wait for a little bit but it was worth it. They helped us fixing the issue we had. Good customer service.

Rep told me in person there were no more of the routers I needed available & advised me to purchase one at Walmart. There were none in stock at Walmart. I explained the situation to my husband. Husband walks in to the same location same day n speaks to another rep. My husband is handed over a router with little questions asked and Is told they have plenty in stock. Whats really going on here. I had the router that needed replacement in my hand. All due to a thunderstorm the night before virtual school started.

Customer service was phenomenal.

My goodness does this internet cut out every 5 mins.

Associates are limited by the computers and therefore couldnt help me in my quest.

Giving wrong box after waiting 4 weeks for 1to be delivered Called tech out for service call gave us the right box

They work with you, they are nice people

The customer service was amazing tonight. The staff here on 11.12.2019 made my visit worth while. Jake helped us with our upgrade and cable box exchange. He was very informative on what package was the right for my family. Thank you again for everything you guys. We really appreciate all that you do.

They sold me internet,then later they said they dont serve my area

Excellent service

Employee was extremely polite and she was very helpful with getting my internet working again!

Great customer care, too bad they dont provide services in my residence

Outstanding customer service! I love XFINITY plans.

Had to trade in a cable box and exchange two controllers. The staff was professional and helped me with all my issues in a quick manner.

The internet is not good at all. The wifi keep shutting off and on and I thought Xfinity was one of the best internet companies.

Absolutely terrible customer service. There’s no way to call your local store and have them send out a technician, you have to go through the automated service which drives you up a wall. You basically have to offer your first born child to get through to an agent.I even tried talking to a “live agent” on the website and had to tell this “live agent” three times that the lawnmowing service in my apartment complex ran over the line that goes to the power line, only for him to tell me that he ran a check and is having connection problem. Thanks Sherlock.With that being said, when I moved in, there were cables thrown out everywhere around my building, and the line that goes to the power line isn’t buried but instead strung out across my yard and in a little bundle next to my building before going up to the power line. No wonder they were ran over.

Excellent customer service. Fast service.

Very courteous

Top many roadblocks to get to a live person and assistance!

Worst service in the world. If there was an award for terrible service they should earn it. Internet drops, you call the number and the stupid robot can’t even get you to a human being to help. Then when it doesn’t understand you, it asks you to pressed a button associated with the options and it still doesn’t work!!! What a pathetic company.

Incorrect hours hours in door are 10 to 5

High turnover with the staff here. Some are very helpful while others try hard not to do anything and ignore customers.

Theyve finally decided to put service into a new housing area, after three years!!! And in doing so cute MY internet line on a Sunday!!! No saying sorry or theyll contact my provider.Im glad everyone else had service while my family had to go without.Stupid company with stupid contractors!Thats Hinesville GA for ya 😠

The Internet is trash! Expensive and due to what is going on nobody will come to your house. Customer services are horrid, always pushing the app which is trash. They should be paying customers just for being a customer.

The store was closed beginning of month with numerous people present wanting to pay cable bills. No reason posted as why store was closed.

Worst customer service company of ALL TIMEComcast abuses their customers credit cards. Ive been overcharged multiple times and its always a long wait to get my money back. Theives.

Didn’t even allow me notice when my service would be interrupted. I have NEVER had a poor experience with a service provider until now. I was watching my programs and bam, they’re gone. For some reason their “support” isn’t available. I am appalled at the lack of professionalism. I’m honestly embarrassed that I trusted this company with not only my internet and cable, but also my phone service. It’s interesting to see that when they’re performing “service” on my internet that somehow now I get poor phone service as well. This is a gross disservice to the community and to people who trusted your representatives.

Have never had an issue with their customer service or their service overall and if we do it’s always resolved quickly. Paying my bill is also convenient. The location was a little hidden but well worth what we pay for!

Quick and easily

Customer service is alway top notch!

Customer service representative Jacob was excellent. Very helpful and attentive!

Customer Service was very courteous and professional We enjoyed our visit immensely!

Terrible terrible customer service it’s ridiculous how bad it is

Worst service provider. I checked out pricing online, I go in and they said it was 25 dollars more for the same plan online. So I went online to get the service and go back inside to pick up equipment. I cannot login to the account online. It says Im a secondary user, although Im the only one on account. I was on hold and transferred 7 times today on the 1800 number for over FOUR hours. I went back to the store for help, apparently they cannot troubleshoot or help their customers. They can set up the service take your money then youre left to the wolves with no help from customer support. Why have a store front if you cant SUPPORT your customers

The installation techs are incompetent. They have cut the internet lines once and the power lines twice in two weeks for a whole neighborhood. This is ridiculous. Please hire people that actually know how to avoid cutting lines.Edit: now, 3 times in two weeks.

Great service indeed. We love Jetta who helped us. She was amazing. She helped us with everything we needed. She has become our go to gal if we have any problems which hoping we dont ever have any.

WiFi so slow

I have had this service for 2 weeks and there is an outage every day! The company outsources so customer service are people that do not speak English well (but great service). We live off post.

Been going back and forward for tha last 6 month with this office about the not buried cable the installer left on my front yard issue I have called and visited the office several times to no avail to do whats right but they refuse to do so. Im Fed Up with empty promises from counter attendants to include the manager of this office

I’ve been in twice in the last month and Ashelle was very sweet and helpful in switching my cell service from Verizon to Xfinity. So far the cell service is good and my bill went from $320 with Verizon to $103 with Xfinity with two brand new phones included. It’s to bad that most of these reviews don’t represent this location just Xfinity service in general. I have had problems with the service but compared to other companies they are still good and resolve my issues.

I’ve been on hold for over an hour trying to get a supervisor. This is unacceptable! I hate having to call or do anything with Comcast because they have poor customer service, do not listen to the actual issues!

I’m paying you guys for a service and you are not providing it. I’ve spent several hours over the last year on the phone for the same issues about once a month. After the horror stories of century link you guys are the only other show in town. I hope somebody invests around here, the internet market in this area is wide open. If you are willing/have the time to put in on the phone Xfinity will give you your money back for every time their service is slow/disconnected.They deliberately throttle your data. if you leave for longer than a week or so they will throttle you down to 5mps or so and you’ll have to call and sit through their automated system or their robot employees to get it working again. My IT guys at work catch them throttling in their homes. Anybody with enough effort could pull a class action suit against them. If they send a technician and he/she deems it’s your fault they charge you 70$. Once you sign up you will pay the monthly rate then you’ll double every other month when they come to fix it. Horrible company.Also, something like 8 clunky apps to cover each feature they claim to provide? Sloppy and unprofessional.

I absolutely hate this company! I have never had so many issues with a cable company! The router boxes and cable boxes constantly broken and need replacing. The technician made a mess of wires. Very unprofessional job! Also. Waited for them to show up at 0800-1200. Never showed! They said my appt was canceled. Never canceled it! Run! Run! Run! As fast and far away from this god awful no good con artist of a company!

Kucked out at the door due to not having modems. Not helpful on what or how to problem solve

Very clean organized and knowledgeable about services and products

Awesome great people

Super streamline process.

Go in to speak with someone and they tell you to call the 800 number REALLY!

Staff screaming from across the room rather than approaching 🙄.

Terry was my customer service agent and she was wonderful as were all of her coworkers. Unfortunately it took a really long time and was very difficult because the computer and software were having difficulties.

Wow! Went in got what I needed with no high pressure sales for more. Wonderful pleasant staff. Definitely impressed!

Worst customer service I’ve ever experienced. I had an appointment for them to install WiFi in my house, i even recurved a reminder letting me know they were coming and they never showed up. I called twice to make sure they were coming and they never did.

Very friendly and helpful.

Fast friendly very good at there jobs.

I have been on hold for an hour and 30 minutes and I am so over it

I would give 0 stars if I could. My husband and I went in to the store yesterday to look at internet options. The lady who helped us was completely rude. She gave us false information and pricing. I had everything pulled up from the Internet to explain to her what in fact it says. She repeatedly told me that I will have to do a hard credit or a $100 deposit. It clearly states online that no credit check is needed and $50 deposit. Make sure you read up and know all the information needed before you come in this store!!!! I couldn’t believe how rude and disrespectful the employee was.

Clean store. New location. Some great customer service reps but there are a few that look like they dont want to work to serve but work to pay bills.

Do not waste your time with internet from Comcast! We moved here a year ago and heard they were our only choice for an Internet provider. We opened an account with them and 5 months later started having internet issues. It started with the internet going out about once a day, then multiple times a day. The customer service is awful. The reps seem to have no idea what they are looking at on their end and told us for 2 months to unplug our router and plug it back in. After doing this for 2 months we were FED UP. I told them to have a technician come to our house to take a look at everything. They didnt even want to do that! The tech came out a week later and re-wired inside through the port on the wall and said another tech would come to look at the line in the yard. That Tech eventually came and added new lines to the box in the yard and all seemed like it was fixed. Nope! The internet went out again within 24 hours. What I hate about this company is when you call in -- you CANNOT get a person on the phone until you unplug your box and plug it back in and then wait for Comcast to call you back. You can even tell the automation please cancel my account and it will say you have to wait until your box is restarted. I mean what a joke! I work from home - I NEED internet that works!!!!!

They always have an outage and don’t get me started on the price..I hate this company so much I would gladly pay 300$ to terminate my contract. I would give 0 stars if I could.

Friendly and fast service! I was very impressed!