Best service I have ever received in 35 years of buying cars!! The team is wonderful!! Start to finish was flawless.

Darko help me get into an escape so fast and easy. Remember me by name after months from my last visit where my husband also go a truck from him. They are so nice and are there to help 100% of the way through. I never not understood anything and all my questions where answered. And no pressuring at all! Highly recommended you come here for a car@

The best car buying experience I’ve ever had. After a horrible experience with another Ford local Ford dealer (Valpo), I decided to give Paul Heuring an opportunity to earn my business and that they did. I’ll be back. FYI Draco was my sale professional, he was awesome!

Good experience. We left in the vehicle we wanted with the terms we wanted! The sales guy was good

Just bought my 3rd car from Paul Heuring. And it was the same as the other 2 times. They always make you feel comfortable as you go through the process of buying a car. Have always got me the best deal they can. They take the time to go over all the features on your new ride. If you are a Ford Man or a Ford Women. This is the place to buy your next New or Used FORD.

I took my car to this establishment to fix a function that I accidentally activated called my key. Doing this my car could not exceed 80 miles an hour I could not listen to the radio, if my phone was connected I could only call 911. I do understand that I caused this malfunction. That being said I threw down $260 to remedy this. I was at work while this malfunction was being tended to. The person that picked up my car said the radio still does not work nor can you have your phone connected and freely use your phones hand-free device. Paul hearing Ford said they needed to cut a new key so they can turn off this function, which made sense to me, but this is not my idea. Today on Monday when they opened I called to see why was my car returned without the service completed. They said they needed to run a diagnostic report but they were able to contact me on Friday stating that my car was ready and ready for pickup. If I want to utilize the radio and the hands-free device I will need to throw down another $160 just to see what is wrong. I take my car into a dealership because I dont know anything about cars and I trust I will not be taking advantage of. This will probably be my first and last Ford I will be getting a Chevy again soon.

Excellent service for repairs at the body shop. Don a professional at his job

Darko is the best helped me with my first car now helping me with a new one

Job well done. Really appreciated Julie Tychek providing me regular updates. That was really key to this rating. I was appreciated given the fact that my car was in the shop for a week. Luckily, I had a loaner (nice Fusion); but I really missed my Ford Escape and was glad to have it back. Thank you Julie

Joe is such a wonderful salesman. He is super genuine &caring. He truly helps the customer to their needs& he doesnt just see them as a sale. I have the upmost respect for him. His team is amazing as well&they are always on top of everything. I am truly blessed to have such amazing people help out when needed. 💓Thank you, so much!

Claude the salesman was amazing! He went out of his way to ensure we were happy. I would recommend Paul Heuring to anyone and everyone 10 times over! No pressure, dealt with salesman only start to finish. They didnt hold us hostage, like Currie in Valpo does!!

Charged $100 for a diagnosis and wuoted over $1000 for a leak at the AC condenser on my 2013 Fiesta. Got a second opinion from a local mechanic that took a refrigerant detector and went over my whole AC system and found no leaks. Found a bad AC clutch relay that overpressured my system and released my refrigerant at the pressure relief valve. This is a huge misdiagnosis on Paul Heuring Ford’s part and they should be ashamed.

Outstanding Collision Center!

Didnt buy or sell anything, but my visit could not have been better. Very friendly and honest. Ask for Joe O.

A bunch of good people, great job on my explorer. Thank you

When purchasing a new car, you expect the utmost service when spending thousands of dollars. Paul Heuring Ford exhibits that quality without fail. In the past nine years, I have purchased five cars here and haven’t had a complaint yet. Chris Moreno has been my salesman for the past four and has dedicated himself to finding the exact car that we wanted. Three of the four were through dealer trades.Other than the sales department, I have had the opportunity to use the service department on a few occasions with the same satisfaction as with the sales department.The body shop has also been used a few unfortunate times with every time mastering my expectations. Don is the body shop manager and will take care of your car like it’s his own. He goes above and beyond to provide a worry free transition from “mangled mess” to “you never would’ve known it was wrecked”. Mike is one of the body men and has fixed numerous accidents within my family. No worries with his superb work. He will dedicate his efforts to making your vehicle look like nothing ever happened.To wrap things up, Paul Heuring Ford has become family over the past nine years and they will treat you as such.

This service dept. has always done a good job servicing my truck. I always get it returned clean and usually earlier than promised.

I always appreciate the attention that the service dept. gives me when I am there. Sean and Julie are wonderful and keep me informed as to whats going on with my vehicle while its being serviced. Some auto dealerships service departments are just awful to deal with, but not this one! Everyone is polite, wonderful and helpful and I really appreciate that.

Very laid back nice and easy to deal with. Would highly recommend them.

Service was great. in and out for an oil change very quickly.

Great place with great people. Will no shop anywhere else.

Great sales department, specifically Claude. Make sure to find him. They will work with you and locate if needed. No hassle or pressure. For the service, I can assure you the prices are either inline or lower than other Ford dealers. Friendly staff and quality work!

Very laid back, yet professional environment. Our salesman, Darko, was quite knowledgeable and personable. He made our transition into a new car both easy and effortless. Great team! Thanks!

Julie and the service department took care of my APIM issue and got me back on the road!

Joe was a great guy. Very cordial.

Finance Manager Gary Moss made it a piece of cake to buy out my truck lease. Not counting me leaving to pick up down payment check, the process only took about 30mins to get information, then approved for extremely low interest loan and to sign paperwork. They made a good first impression and definitely will do business with them for future vehicles.

Kind and honest service.

Excellent customer service, knowledgeable.

Since 2003 Paul Heuring has been my dealer of choice! Darko and the whole service team are great!

I had an awesome experience dealing with these gentlemen. They were extremely professional and did not play games. I had a vehicle to trade in and they offered me a fair price right out of the gate. They did not try to mess around with the finances they gave clear numbers on the costs. Darko my salesperson was very polite and knowledgeable about the product. Awesome job keep up the stellar work!

Sean In the service department was awesome! He was very friendly and always smiling even though I know they must be so overwhelmed catching up from all the virus work. I went in for a recall and he told me it would take about an hour to an hour and a 1/2. It took no longer than 30 minutes. This was my 1st time here and I will not take my Ford anywhere else! I like that they still keep the friendly in Ford! Thanks again Sean!

Good guys. Been around a long time

Had a very good experience.

We were informed that the car was still under the factory warranty and the repairs would therefore be covered and that it would be 2 to 5 days until parts would be in to start the repair. However the store found the parts quicker and the car was repaired and returned in 2days. Great customer service and many thanks going above and beyond for great customer service. Thanks to all who helped!

Went to take in my SUV for basic maintenance, service desk was super friendly, gentleman answered all of my questions and was able to give me 10/10 customer service!

Great people Great service

I can’t say enough about my experience here. I have purchased 3 vehicles from Joe Orosz. He is patient and willing to work with what we can do. I never felt pressured to make any specific decision. It was easy to trust that he was setting me up with a great deal. I recommend buying your next vehicle here!

We recently broke down in Lake Station IN and had to have our vehicle towed to Paul Heuring Ford. They did everything they could to help us get back on the road as quick as they could. Dave, the owner, Julie, the service advisor and Manny the technician, were caring and kind to us as we navigated through this repair. Being from Maine it was really helpful to have such an accommodating staff through this time. I would definitely recommend anyone to use this dealership.

Joseph Orosz worked with me on my purchase of a 2020 f250 super duty. He was very patient and straight forward. Far better than the people I dealt with at art hill ford and lake shore ford. Avoid those idiots at all cost and come to Paul Heuring and talk to joe.

I recently bought a Ford Fusion from another dealer and the check engine light came on. The guy in the service department said I did not have coverage on my certified pre-owned vehicle. He was the only person behind the counter and was answering my questions (incorrectly, I later confirmed) all while answering phone calls and trying to complete the ticket of the customer he had just checked in. I am leaving a one-star review not because of him but because the service department needs more staff. He needs help. He was juggling so much that he could not give me the information or experience that customers need in order to come back. I doubt I will ever come back and the owner of this dealership needs to know why. Employ more staff if you are this busy, so customers will want to come back again.

Very bad experience. As soon as we arrived we informed the salesman that we will buy this truck if you can sell it to us for the advertised internet price. After an hour of haggeling the salesman refused to sell at the advertised price. My husband did not want to purchase any extras. When the salesman figured that we werent going to buy any extras he walked out on us! Totallyunprofessional. Would definitely not recommend this establishment to anyone.

Awesome service, the employees are great to work with.Will return again and again.

They told me that they wouldn’t work on my truck. After they had it there for a whole week.

All the years of ripping off hard working people is now coming back to you Heuring family

Very helpful and kind. Webb Ford gave me the run around for over a week because my services were under a recall. But the wonderful people at Paul Heuring Ford not only helped with THAT recall but also checked for any other recalls for my vehicle.

BEST SALESMAN I EVER HAD!!! AND GOOD SELECTION OF CARS TO CHOOSE FROM.

This place is the best! We came in for a super sale because we received a flyer in the mail..when we got there we where treated like family! We received a $3000 coupon and where able to use it for our downpayment! We purchased a 2015 Escape and our sales man Eddie P was ever so helpful!! We never felt pressure.. This place is really nice and we would recommend any of our friends and family there to get a vehicle! Go Paul Heuring Ford!

Best place around.

Service A1 very friendly staff

We brought a couple vehicles in there for warranty and recalls. They tried to sell brakes that were replaced less than 5,000 miles ago with new premium pads and rotors. They claimed they were warped. Definitely not the case. We took another vehicle there for an extended warranty on the transmission computer that another shop diagnosed as faulty. They told me not to take my cars there because they are crooks and charged me to reflash the computer and it was doing the same thing 2 days later... The shop I deal with are NOT crooks. The real crooks are the ones calling everyone else crooks. If my computer needed flashed my trusted shop I take my vehicles to would have done it. If they were indeed crooks they would have charged me to put a new transmission computer instead of trying to save me money and letting me know its under an extended warranty and to have ford replace it for free.

Great service in a timely maner

Clean friendly they are so personable sales person Claude did an excellent job got me in what I wanted to get into at the best interest rate possible thank you Claude

I went in to Paul Heuring Ford last year to purchase my own first car. I was fresh out of college and had no prior knowledge or experience with such things, and I had no idea what to expect. Everyone at the dealership (ESPECIALLY Joe) was incredibly kind, understanding, and helpful. Joe stayed hours later than he needed to, ensuring I got the best deal, making sure that I understood everything that was going on, and cracking jokes and making me laugh when I was getting overwhelmed. He helped make my first car buying experience the best it possibly could have been. Thank you, Joe, and Paul Heuring Ford!

Once again, the man we trust the most with our car needs, Claude A. worked hard with my mother, Mary, to get into a new 2017 Ford Escape. From the moment we got there, Claude was outside waiting for us and ready to assist in the new purchase. The whole experience, from the credit application to the picking of the right vehicle for my mother, was beyond exceptional. People like Claude, with is years and years of experience and expertise, make getting and purchasing a vehicle so comforting. Some dealerships they harp on you and push you to make a decision right then, however, here at Heuring Ford, in Hobart, Claude was a pleasure once again to work with. I would highly recommend anyone looking to get a quality and safe vehicle come and visit Heuring Ford in Hobard and ask for Claude. I guarantee you will not regret your experience. Thanks, Claude!!

If you want a fair deal and knowledgeable staff this is the place to buy a ford! On my 5th purchase from this place and recommended it to all my friends and family. Chris, Gary, and Valerie really know how to make the finance and buying process as smooth as possible. Thanks Paul Heuring Ford!!

Had a bad experience with Webb Ford service in Highland, In and Paul Heuring restored my faith in Ford service. Thank you!

I purchased a car from this dealership on late Saturday night. I drove it the on Sunday and decided it was not what I wanted. I was told that it have things that I determined were not on the car. On Monday morning I returned to Heuring and tildbthm I didnt want the car. The finance manager said I could not back out of the deal because I was the owner. He became very nasty with using the f word and other cuss words. I finally called and talked to Paul Heuring himself. He said he would look into the matter and call me back. The next day a salesman called me back to tell me that they would void the deal and sell me a used car. Overall, I feel that the finance manager caused most of the problems. If you can avoid dealing with the current financial manager this dealership might be okay to deal with but be careful. Be very careful and question everything. If they say a vehicle has certain features have them demonstrate them to you.

Darko was an excellent salesman. Answered all my questions and went out of his way to be helpful and I feel like he will always be there if and when I need something.

Bought my first new car here. Staff was knowledgeable and very helpful. Not pushy or rude. Definitely a great place to buy a car. Very reliable!

Very friendly people the sales person I dealt with both times in my opinion is the best very friendly very helpful with everything I needed.

I had already test drove 3 cars from Honda, Hyundai and Ford. I knew the Ford Fusion was what we wanted because of the ECO Boost. My internet search for information on the Fusion prompted several calls from local dealers. Claude was courteous, and ask a lot of questions about what I was looking for. He would always call me back within a few hours and tell me what his search had uncovered. I wanted a SE ECO, cloth seats and as few electronics as possible. Blue tooth was my only request. I really liked the Fusion as it still has a CD player. When I told him our price range he stayed with us and worked until we could come to an agreement for both of us. When we picked up the car, he went out of his way to show us how to navigate all the new features, synced our phones, gave us a full tank of gas, took off our license plate from the old car and cleaned it! We felt we could trust him. Claude knows what it means to serve others. We even met the owner Paul Heuring in the hall one day. He seemed like the kind of guy you would want to sit down and have a cup of coffee with. The building is clean, well lighted, we had a separate office to complete our sales paperwork. This is impressive on how they take pride in their building, and give their employees good working conditions. When we had a tour of the building, people smiled and acknowledged us like we were friends. I would certainly go back if we ever needed another vehicle..

Dont believe everything they tell you. Felt to me that they did not car if they sold you a car or not. Can not believe they have been in business for so many years. Went to there dealership with every intention from buying from them save you some time and try Lake shore Ford instead cant go wrong there.

Cheryl is amazing! Helped me get in a car and great guarantee. I would never get my cars from anyone else. Cheryl is hands down the best finance manager in the northwest.

Best sales experience EVER, my salesman Claude was honest, professional and friendly. I would buy here again. I highly recommend them can’t say enough good things about my experience.

Brian was awesome and so was the rest of the staff. Come and visit them. He was not pushy and very pleasant to deal business with. If you want an all around good servicing team go to Paul Heuring Ford they make you feel like family.

Great experience all around my purchase was outstanding very professional salesmen Darko great guy not your regular salesman which is why I purchased from him very friendly and doesn’t push the sale, also use their service department as well . Great service from the service writers .

The service department is the absolute worse!!!!! Had my car over a week with no answers of what’s wrong, then when my car was finally diagnosed I have to wait in line until the 1 tech who could fix it could get to it. I would never recommend this dealership for service or to buy a car!!!!

Last week i purchased my 4th car in 6 years from this place. Ive dealt with Darko for all them. The sales department is always friendly and courteous. Darko is always there to answer any question i have no matter how many times i ask the same thing:) He always explains any new features Im getting in my new car. I dont even have to get out of my car sometimes if he see me pull up he walks to greet me and answer my questions right away. He Jokes that he offers curbside service for me. And thats why I will keep coming back here, its the little things. I know every time i walk in to this place between Darko, Mike the manager and Gary in finance I leave with a New Car, at a GREAT RATE and payment I can afford.

Joe was an awesome salesman he went above and beyond for me. It really helped that he was knowledgeable. We will be back for my next car. What a pleasure to work with. Thanks for having such a great guy work for you guys, Paul Heuring Ford. We enjoyed our visit.

Horrible service department. You bring your vehicle in for a fix and they pretty much just patch it up. They are not aiming to fix your vehicle, they just want to quick fix it. $800 later my problem is still not fixed. Service manager Sean gets defensive and shuts down instead of acknowledging the issue and helping the customer fix it. Would not recommend this place to anyone.

Nice place

Just bought my 2015 F-150 and couldnt be any happier with my experience at Paul Heuring Ford. Alex and Chris were very patient, courteous and professional. You can buy a Ford anywhere but l chose to buy my Ford here because of the level of service I received from the sales staff. Make sure to give these guys a chance to earn your business.

I had a appointment. Was very clean. Polite and got me in and out in no time.

Very easy to work with and they made a great deal. I will definitely be back. Chris was very helpful and understanding.

They tried to put a $1999. ‘Environmental Package’ on our contract making it sound like it was mandatory. We actually signed the contract. We went home and researched it and found out it’s not mandatory. I called and told them the deal is off if they don’t take it off the contract, they DID, but we will not deal with these shysters again!

Timely friendly service.

In my opinion Brian was great. He did the impossible and we finally are taking a newer vehicle home. He was very good, patient, and informative and helpful.

Very nice

Great place to do business. Friendly and honest. Chris Moreno was our dealer and treated us with respect and no BS.

Everyone was very helpful. They worked very hard to get me into a vehicle that I absolutely love. Thank you very much. I will definitely recommend you to my friends.

Thank you guys for all the help that you gave to my friend in getting his Sprinter Van (extended).After running in circles for three weeks somewhere else, my friend got his Van in less than three days from his first phone call.Kudos to Darko and his boss.

Always a great. Timely & efficient job done...when I go for service at Paul Heuring Ford! Have been going there for many years . Always a great experience!

Lol over 10 days to get an oil change while all techa were sitting at the desk. Only have 1 oil change person? Jeeze they must be to qualified to do oil changes... joke of a service department.

Went in for a recall. Took care of us very professionally.

Great customer service! Timely and friendly. Keep up the great work.

Took my truck there to get fixed for a window electrical problem and 3 weeks later still nothing. After having techs quit and never recieved a phone call saying my part was in. I will take my truck to another Ford dealer to get fixed.

Everything went smoothly - did go longer than I was originally told.

The Best!!! Once again your Darko did what hes best at and thats selling cars. Hes truly the best sales man ever. Our Sales Guy Forever !!

Joe does an exceptional job. When I walked in and he greeted me...I knew I was leaving with a car. The whole visit was well with the stop.

The salesman, Chris was fantastic! Great first experience with Ford and I will definitely not be my last. Great customer service.

Always friendly and expediant.

After specifically telling them about the problems i had at another dealership and after i told them to only run my credit through 2 places i was specifically clear on. They ran my credit through five other banks after one of the 2 i told them to run it through accepted it. They ran my credit score down and then lied to my face that they didnt run my credit at all. On top of that they messed around with some of the numbers and ford motor credit sent me a letter stating the contract was messed up. People watch and look at your contract closely.

I appreciate his follow through pertaining to the purchase of my vehicle. Nice job. Thanks.

I would give less stars if it was possible. I did not purchase my vehicle there but I did take it in for service. I dropped it off as scheduled and called 2 days later for an update and was told they had not even looked at it yet (by the way I was paying for a rental because I was told people who bought a vehicle from them took priority on loaners). The woman I spoke with told me they would take a look at it tomorrow, I said ok. The next day someone from the service department called and told me there were 2 vehicles ahead of mine and they didn’t know when they would be able to look at it and advised me to pick it up. I picked it up and told the guy I spoke with I would be calling Ford for reimbursement of the $160 I spent on a rental while my vehicle sat in their yard. After months of trying I was finally told by the department manager that Ford would not reimburse me since they did not do any work on my vehicle because I picked it up before they had an opportunity to work on it. This was August 2017 and as of today October 2018 have I yet to be reimbursed. I would never advise anyone to spend any of their hard earned money with this dealership.

Great coffee and service top notchGreat coffee and service top notchGreat coffee and service top notchGreat coffee and service top notchGreat coffee and service top notchGreat coffee and service top notchGreat coffee and service top notchGreat coffee and service top notchGreat coffee and service top notch

Claude Abbott went above & beyond with his help. His actions demonstrated superb customer service and respect.

Brian was helpful and honest. He follows up on all my questions. I was extremely satisfied with how I was treated.

Thes people here at Paul Heuring Ford are the best. My salesperson, was actually the nicest salesman I have dealt with. Very helpful and understanding.

Very easy to work with, everyone was knowledgeable about the products and helped us decide what would work best for us. Great service and I would definitely come back.

Brian was very pleasant and understanding to my wants and needs. He is wonderful. An asset to your company.