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Extra Space Storage
3118 US-19, Holiday, FL 34691, United States
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Extra Space Storage
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Pa
Review №1

Great place to store your stuff. The manager Ed is very helpful. We were working in the heat, and he was kind enough to bring us some Gatorade.

Th
Review №2

Rented the storage unit based on recommendation from my movers, Two Men and a Truck. Sight unseen I trusted the recommendation of 20 by 30. Arrived with gate open and found my unit easily per the directions in the email. The white tag and lock were right where they were supposed to be. My movers showed how the lock and door work. Went to the office to leave key for movers to be able to pick my furnishings. Staff in office were polite helpful and professional. Couldnt have made a better choice!

Ma
Review №3

What a helpful staff! Ed and Valerie are so friendly. Great prices Sealed the deal.

Ti
Review №4

Best storage in Pasco county. Friendly clean and safe. Love love love

Ca
Review №5

Valerie is one of the nicest people my wife and I have ever had the pleasure speaking to on the phone. I’ll never go anywhere else!!!

Ju
Review №6

Everything okay. Only problem it was up hill into the storage and I couldnt walk it. I say thanks for them checking on my lock. Security was good.

Va
Review №7

The customer service excelled all, great service too. Thank you!

Er
Review №8

My fiancé went to inquire about a space and the staff went above and beyond to help him figure out the best fit for him and they were friendly as can be. Thank you for your great service!

Yo
Review №9

Great experience with EdAnd extra storageVery professional and accommodatingThank u

Je
Review №10

This has been one of the easiest processes I have ever done. I called about a 2 month storage at about 15 minutes before the local office closed. They offered me a great online only deal. They reserved the unit(last one left for the size). Gave me the number to the local office. I called and filled out all the paperwork and e signed right then, all before the local office closed. Had the unit ready to go within 15 minutes of the first inquiry. Unit was clean and lock set was in package waiting on the unit for me. Excellent. Could not recommend more.

Jo
Review №11

I signed for a space starting in Sept. 2020 and worked out the details of the space with Ed. I was originally offered one month free, but explained I was looking for a long-term storage solution and requested a slightly lower monthly rate in lieu of the free month. Ed obliged and we struck an accord.5 months later I was notified that rate for the space was going to be increased.This increase negated any net savings- I would have been far better served taking the free month as originally offered.However, if that was the case I never would have rented here in the first place.I discussed this with Ed, who followed up with management for a solution that might temporarily stay the rate increase (coming close to matching at least the value of the free month).Ive not heard back from Ed over several weeks and I was just charged the full increased rate price.Im not happy about striking an accord and having the business go back on the arrangement within 6 months with a large price increase, negating the savings of the offer far beyond their original promotion- which is how they earned my business in the first place.Im also disappointed in the lack of follow up and communication on Eds part.(FYI extra space feels fair market retail value is over $200) which is far beyond what avg. rates in the area are for the same size space & thats nearly a 50% price increase over the original quoted price- that they can then impose in small increments every 6-9 months.Now, Im forced examine the prospect of taking the time on a weekend to spend $100s to rent a truck and load up the contents of my storage to move it to a facility that can stick to a negotiated price, follow up, and wont raise my rate every 6 months....and I might just do it, even though it will undoubtedly cost me more money in the near term-Their behavior maybe acceptable within the terms of the contract but in my opinion, I find it distasteful and reprehensible.*When you decide to rent, ask those questions about rate raises, and look elsewhere to find a competitive offer with other businesses in the market before signing a contract with Extra Space Storage & thank you for taking the time to read my review of my experience with Extra Space storage.

Jo
Review №12

I highly recommend using Extra Space Storage. There storage units are clean and secured. I used a climate-controlled unit for 3 years and never had any problems with water damage, pest infestation, nor mold. The people are friendly and very helpful.

Jo
Review №13

My experience with Extra Space Storage especially Valerie and Ed has been amazing. Their customer service is beyond what I would ever expect. Highly recommend this facility.

Ja
Review №14

The nicest people working there. Helped me figure everything out and went above and beyond to make sure I was choosing the right unit.

Le
Review №15

Space was fine but suddenly doubled price made it not worth it.

Ja
Review №16

Wonderful experience Valerie and Ed had awesome customer service I highly recommend!!

Ja
Review №17

My name is Jim i just recently moved here from Denver I was looking for storage near me I found the holiday store, Valarie was very helpful and gave me a clean unit that was the perfect amount of space for the things I needed to store! Thank you Valarie!

Da
Review №18

Wonderful customer service all aspects were told upfront

Ro
Review №19

Ed is awesome but if you rent here expect price increases frequently.

st
Review №20

Thanks Ed he is awesome and very helpful guy !

JO
Review №21

STAY FAR AWAY!!!! MOLD, MOLD, MOLD, EVERYWHERE... ALL MY FURNITURE RUINED... FACILITY HAS HOLES IN CEILING, RAIN, MOLD!!! RATS!!! GOT INSURANCE ON MY UNIT. ONLY HAD ITEMS IN FOR 2WKS!!! MOLD, MOLD, MOLD!!! THEY DONT CARE AND INSURANCE IS USLESS DIDNT DO ANYTHING TO HELP JUST COST MORE MONEY!!! Find another place these people will RIP YOU OFF!!!

Me
Review №22

Great managers! Highly recommend using Extra Space Storage.

Jo
Review №23

STAY FAR AWAY!!!! MOLD, MOLD, MOLD, EVERYWHERE... ALL MY FURNITURE RUINED... FACILITY HAS HOLES IN CEILING, RAIN, MOLD!!! RATS!!! GOT INSURANCE ON MY UNIT. ONLY HAD ITEMS IN FOR 2WKS!!! MOLD, MOLD, MOLD!!! THEY DONT CARE AND INSURANCE IS USLESS DIDNT DO ANYTHING TO HELP JUST COST MORE MONEY!!! Find another place these people will RIP YOU OFF!!!

Sk
Review №24

Ed was SUPER helpful and very polite. Awesome customer service. Three lady working on there was very personable and made great conversation during my transaction. Everything was explained well, it IS a bit pricey but the service is worth it. Will use whenever I need storage! (Sucks no power outlet though, wanted to put my computer models in there haha.)

Be
Review №25

Won an auction from storage unit and the manager was extremely helpful

Be
Review №26

Ed was really helpful. Showed us the unit and we went on our phones and rented it. Thank you!!

Ju
Review №27

Ed was wonderful. I wasnt able to get all my stuff out of the unit for several weeks. He even allowed me to have a PACK RAT container on the property for several days. My friend and I are both disabled, getting someone to help unload the storage unit into the container was hard. Everyone wanted more than we could afford to pay. But we were finally able to get someone able to help. Ed was so patient. Best manager I know.

Jo
Review №28

Valerie, and Ed give great customer service! Definitely recommend

Ka
Review №29

There Are The Best!!!Val n Ed The Nicest People always Hands on.Was a Pleasure Doing Buisness With them*Highly Recommened!!Off The Grid🌟🌟🌟🌟🌟👍**Extra Space Storage Strong💪💪💪💪💪🌟🌟🌟🌟🌟You Cant go Wrong€Thank You Both *💐💐

Fr
Review №30

I love it here!!!! Very clean, bathrooms available, Manager Ed is a hella good guy and will go above and beyond to help out. I do storage auctions here and this is my favorite place.

Ni
Review №31

Loved coming here. Was looking for storage ASAP and Valerie was the first person I talked to. If I ever need storage again, I will definitely go back!

Ma
Review №32

Special thanks to Ed and Valerie at the Extra Space Storage facility in Holiday Florida for their excellent customer service! Ed, his team and their storage facility exceeded my highest expectations. TY, TY...TY! Hoooraaa!Sincerely,Mark

Pa
Review №33

ED was a pleasure to deal with. Down to earth and honest about all procedures and fees upfront! He got me set up with two storage units! I moved out of a three bedroom house and into a 1 bedroom apartment. (so I had a lot to store/sell) Ed helped me find storage for my stuff that was the cheapest in the area / region, in a secured location, with clean units. Exactly what I needed! Hes very knowledgeable when it comes to the storage game. He can give you pretty accurate estimate on what size unit you will need. My other Unit I needed a parking spot and Ed was able to tell me all my options from outdoor parking to enclosed parking that was available. I would suggest to call the office direct vs going through corporate when it comes to your needs. That way Ed can get you set up correct! Corporate is good but, Ed will provide you the best experience!

Jo
Review №34

These are great folks to work with. They helped me do what was right for me! Valerie and Ed are the best.

Aj
Review №35

The manager Ed is absolutely awesome!! He was super helpful and went above and beyond.

Ki
Review №36

Was very KIND HELPFUL and EXCELLENT service would recommend it to anyone!!!! Ed you are the man!!! Thats what I call real customer service !!! Most places just want your money and there done with you but not with ed!!!

Br
Review №37

Ed and Valarie are great highly recommend

Mo
Review №38

STOP! READ THIS!!Finding a storage facility that is clean, safe and fairly priced can be difficult. Look no further, Extra Space Storage is the place you need. Ed makes the process so easy and seamles. Upon your arrival, Ed takes the time to show you the unit, so that you know exactly how much space youre getting and that the unit is clean when you move-in. He also goes through your lease agreement with you so that you understand that there isnt any small print shenanigans. Ed also goes over all security measures that the company provides to ensure that your belongings are stored securely. Lastly, and most importantly, he goes over your financial obligations to the unit so that it is crystal clear what you will be paying and when. Do yourself the favor and check these guys out. Youll be able to rest easy knowing that youve stored your belongings with Extra Space Storage.

Ma
Review №39

Ed and Valerie were very helpful and informative!

Ch
Review №40

Great customer service Valerie and Ed are the go to people hands down.

De
Review №41

Pleasant and very helpful.

Ka
Review №42

Ed is so friendly & willing to work with you. He helped my family store things while a family member was deployed at a fair price. He’s super nice and a Marine vet. I definitely recommend Extra Space Storage.

Sa
Review №43

Excellent costumer service. Staff was so friendly. Easily accessible and great prices. Will definitely recommend to family and friends in the future.

CO
Review №44

Ed in the Holiday, Fl location is awesome! So professional I thought he was owner! It’s good dealing with stability and courtesy with all that’s going on. Thank you!!

Do
Review №45

Very friendly and helpful staff. Units are very clean with good accessibility. Convenient location and good pricing. Highly recommend.

Fe
Review №46

Great customer service!

Jo
Review №47

I need to give Ed a shout out and my thanks for making the process of renting our unit stress free on us.He took the time to make sure we selected the right size unit at the right price and made the process totally seamless.Ed was kind enough to set aside time for me and gave a tour of the facility. It was a pleasure working with him.If you need to store anything- talk to Ed @ Extra Space first!

Re
Review №48

So very easy to rent on-line, super quick too, moved in next day, clean space and even got a new lock. Great value, fit all the things I needed to store. All contactless.

Ki
Review №49

Very clean and responsible care.

St
Review №50

That is very nice everything went smooth and easy nice gentleman

Gr
Review №51

Ed was very accommodating.

ch
Review №52

Ed was awesome best thing since sliced bread polite and very helpful

An
Review №53

Absolutely helpful and professional.

Bo
Review №54

It was actually very easy to do the rapid reservation on line. Pleasant to move everything in and very nice people working there and other people who store their stuff there were pleasant and friendly.

Am
Review №55

I would highly recommend renting at Extra Space Storage! Be sure to ask for Ed. He is an absolute sweet heart who is highly efficient and knowledgeable about everything to do with all the units here and what all you can get in a unit. He makes sure you get the absolute best deal for your money! He saved me a ton of money and I ended up with a bigger unit than I originally went in to get. Like I said Ed knows how much will go in each unit and he was right on! Thank you so very much Ed, you are absolutely amazing.

te
Review №56

Staff here at extra space is awesome very good pricing very pleasant to deal with

Be
Review №57

Very private, nobody bother you

Ma
Review №58

Great service wonderful customer service

Ja
Review №59

Always clean and proper. I a mover For Phelps and Friends Moving U on moving helpers.

Ei
Review №60

Very professional and polite. Very helpful. Kenneth did a great job both in person and on line walking me through the sign up process. Very clean unit well lit and safe.

An
Review №61

Excellent service. Very clean, running special Very happy. Keep up the good work.

Ni
Review №62

Great people they really listen

Je
Review №63

Ed- was nothing but awesome in our first visit. He was very helpful and guide us through everything. Truly recommend him and his place.

Ch
Review №64

Ed was extremely friendly and helpful. The storage area was clean and well maintained. Ed took us to look at the storage unit we reserved, and even took us to a larger unit which we ended needing. Overall my experience with Extra Space was completely satisfactory. I recommend this place to anyone. Great prices and amazing service! Thanks again Ed for all your help!

Pr
Review №65

Very nice.. customer service!! Very helpful. I recommend this place for anyone thats looking for good ppl and customer service..

Sh
Review №66

Excellent customer service

Da
Review №67

Very personable and prompt service. Clean unit, easily accessible. Would recommend 😄

Ju
Review №68

I highly recommend using this self storage facility. It is a safe place to keep your items. The storage unit is very clean. The staff in this location is excellent.

De
Review №69

Ed at the Holiday location was very helpful. He came to my unit to access so I could save some $ for a smaller one but too many items. After research and being disappointed by other storage places. Decided to stay with ESS. Love Ed always smiling and he remembered me!

Ci
Review №70

The move-in process at Extra Space Storage was easy. The prices were very reasonable and the employees were friendly and helpful.

Do
Review №71

Love this place safe secure val is a great

Ki
Review №72

Courteous staff... Clean property and units.Well lit at night.

li
Review №73

Ed, The Manager, at Extra Space was extremely Awesome!! Very Knowledgeable & Helpful. I highly recommend this place!! Ed was very nice & friendly but also very professional.

Po
Review №74

This place is great. Friendly

Ki
Review №75

I absolutely love the folks here. Ed is especially awesome. The storage units are clean, secure, in good repair, and the prices beat out the competition. Paying is easily done via automated phone system, auto pay, or probably paying in person if you really want to. Ive moved three times now locally, and every time, theyve always hooked me up with a great price on a storage unit. Ive tried both climate control and non-climate controlled units, both are excellent -- Ive found my stuff safe and secure with no damage both times, even despite hurricanes. :) (The climate controlled units truly are low humidity with nice AC as promised.)

Ja
Review №76

If you dont mind getting your rate jacked up every six months, this is a good convenient place to rent. Ive had a unit since 2017 and my rent is now 50% higher than when I started storing with them. Originally $113, now up to $185!

Ch
Review №77

Me. Ed provided the best customer service hands down. Very polite and respectful. We will always do business here at extra space storage. Mr. Ed made us feel right at home. Thank you!

Lu
Review №78

We had a great experience at Extraspace Storage. Space is perfect, easy access and convenience. But more importantly Ed is extremely helpful. The website was not accepting our address as we are Canadians and Ed helped us. Thank You so much for your flexibility and help

St
Review №79

Great service and staff. Explained my situation to Darlene and she made sure that the unit I got would accommodate my needs. She has a wonderful and personable attitude. The staff is really all about true customer service. I would definitely recommend this place to any of, my friends and family. Thank you so much for your help.

Ke
Review №80

Great place to rent space, property always clean

Ri
Review №81

Ed was amazing and so helpful. Recommend at any time this is the place to store your stuff safe and secure. Thanks Ed!!!!

An
Review №82

We just reserved our unit today. The process was simple, the place is clean and Ed was extremely friendly and knowledgeable. Thank you, Ed.

Em
Review №83

Great staff. The size I need they has it. Very clean. I really like I. MR Ed. Treat me very nice a lot of respect. Explain everything very clear. LOVE IT.

2.
Review №84

This place is really amazing and with great service! All employees especially Darlene has great communication and provides all the information. When going ahead and beyond she has provided! A must raise if u ask me.. Thank you so much and to the company with great service!!

Ja
Review №85

Very accessible easy and easy out.

La
Review №86

No issues, professional,kind,and honest.

Sa
Review №87

Ed was the best thing since slice bread. Very knowledgeable and kind. Definitely recommend this location.great pricing as well

Rh
Review №88

Ed is Amazing and So Caring. I was there for about 6 Months and have NO complaints ! Everything about this place is Awesome ! 10 Stars If I Could !!

Al
Review №89

If you need storage this is the best place to go. Ed is the most helpful and professional manager I know. See Ed first he will save you time and give you peace of mind.

ea
Review №90

Great storage place! Clean, neat, well managed, and I can wash my car right out front. At the carwash. Not the storage place. Youll see when you get there. Less than half the cost of the orange door place up the street if you use the internet!

Am
Review №91

Ed is completely amazing. He helped me get into a unit super fast, and he was amazing with my move out. Wouldnt have picked a better place to have for storage.

St
Review №92

Great Customer service! DARLENE is awesome very helpful having a rough life and she was able to make this visit quick and stress free! Storage is clean and had a few to choose from. HOLIDAY FLORIDA LOCATION

er
Review №93

And this company has been amazing they have worked so well with their clients me being one of them and having a really tough time through this pandemic they have their amazing like best storage I have ever used and Ive used a lot of them if you have any issues I had an issue before this all started and they worked it out for me theyre just a really good company and I would recommend them to anybody

Ci
Review №94

I just wanted to say thank you to Darlene Palmer. She went out of her way to help me and I really appreciated it. She provided me with excellent customer service and is so nice. Thanks again Darlene!

Ch
Review №95

Absolutely the best storage facility Ive ever worked with. Darlene and Ed are absolutely a pleasure to work with. Ive been using one storage facility or another for the past dozen years between downsizing and eventually moving to Tarpon Springs. I would recommend this location of Extra Space Storage above any Ive used.

Ri
Review №96

Been there over a year, prices get estranged and gotta move

De
Review №97

Ed is groovy if you need storage see Ed first. Best service anywhere. Highly recommend. Thanks Ed.

Li
Review №98

I had just came into Florida and I needed storage immediately, but I would be arriving after storage units were closed. Extra storage came back in after hours just to check me in and do paper work. They went above and beyond what they needed to do. It was such a huge relief and less stress knowing I could leave my truck over night and it would be safe. Great people and a very nice and clean facility. Definitely #1 in storage units. Thank you again, Lisa

Ro
Review №99

We had two separate units in this location both in air conditioned buildings. Staff is very friendly and Helpful. I would recommend this place if you have storage needs in the area

Ch
Review №100

We have been storing commercial tools and office supplies here for over 6 years. The staff here are great. They allow us to have truck deliveries to our storage space even when were not there which makes our business operations very easy and seamless. Some of our employees store their belongings here too. Wes & Ed always take care of any issues quickly and professionally and the delivery guys always have good things to say about this place.

Information
50 Photos
100 Comments
4.7 Rating
  • Address:3118 US-19, Holiday, FL 34691, United States
  • Site:https://extraspace.com/storage/facilities/us/florida/holiday/1000000318/?cid=org%3A%3Amaps&utm_source=google&utm_medium=organic&utm_campaign=org%3A%3Amaps&y_source=1_NDA1MDUxNi03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 727-938-6464
Categories
  • Self-storage facility
  • Moving and storage service
  • Moving supply store
  • Storage facility
Working hours
  • Monday:Closed
  • Tuesday:9:30AM–6PM
  • Wednesday:9:30AM–6PM
  • Thursday:9:30AM–6PM
  • Friday:9:30AM–1:30PM
  • Saturday:Closed
  • Sunday:9AM–5:30PM
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