We have been using Lorden Oil for a year. Their customer service is very good. Lorden provides us with oil deliveries as needed and annual furnace maintenance. Their technicians are very skilled, honest and friendly. We call to request oil as needed and they come to our home reliably and promptly. (We opted out of the auto delivery option.) They leave the bill in our mailbox after the oil has been delivered. Our bills have always been fair. They are highly recommended. The last few owners of our home have also used Lorden. We look forward to continuing to work with them.

I’ve been a customer for almost 2 years. I’m on auto pay. My first gripe was that they continued to leave my fence open- knowing we have dogs that play in the there-and small children. I was able Look that over with some reminders and double checking when we went out. However, during the winter and in the time of a pandemic, I won’t excuse the lack of customer service. We are on auto delivery. Andre reaches out saying I had a balance from December(but I had made payments on invoices in February). I explained it was mailed previously and to please let me know if they can’t locate it and I will send another. No response left me thinking I was all set. We ran out over a weekend. A gentleman came and gave us 10 gallons on Saturday with a scheduled delivery on Monday. We receive a call on Monday saying we had a balance- I explained the emails to a rude woman who finally sent me to Andre. We figured it out- I told him I would leave a check- he tells me I have to wait 4 days to get oil with a check payment, I would have to provide cash(meanwhile I’m home with 3 kids during this cornonavirus and my checks always clear) I always pay by check with no issue-again I’ve been a loyal customer who pays her bills. He makes an exception but then tells me I have to pay extra for same day delivery- seriously it’s baffling. We switched. I was treated like garbage and it’s unacceptable.

My furnace stopped running properly on a Friday night at 1:30 am. I called Lorden, their answering service picked up. They took my message. The tech called me back within 10 minutes. He arrived 45minutes later. He thoroughly checked the furnace, determined it was the regulator outside by the propane tanks that had failed. He went out in sub zero temps in the dark at 3 am & installed a new regulator. Great service, I was back to a working furnace in no time. I cannot say enough about the great service from Lorden, from the moment I called in the middle of the night, to when the issue was promptly fixed. Thank you so much!!!!!!

Been a Lorden customer for around 20yrs. However, Im rethinking my choice. Ran out of fuel (auto fill prgm) twice in 16 mo and have an issue with my furnace they installed 4 yrs ago. Very average customer service thus far. Do I give them another chance ??

I normally dont do reviews, however this needs to be said. I called to order oil this am and the woman who took my call asked me how my son was doing in Afghanistan. I have not talked to anyone at Lorden since last January when my son left. For them to note my account and then ask me about him put me into tears. It was probably the nicest thing anyone has ever done. Being a mom of a son in Afghanistan is a tough thing but for someone to ask about him is just AMAZING. Thank you so much Lorden - I am a customer for life. And to the woman who asked me, I am sorry I didnt get your name but you are my HERO today. Thank you thank you thank you

HORRIBLE HORRIBLE HORRIBLE!!!My last straw happened today when they claimed I had a balance . I gave the driver cash big mistake.

We have been using Lorden for Propane for about a year and 4 months. They have done a poor job with their billing. I get the run around each and every time I call them about getting my bill monthly. Our Jan-Feb Bill was $750 for two months. They charged us $3.19 per gallon. We have sent a letter to the NH Attorney General charging Price gauging their customers. I dont recommend this company.

Generally a very nice staff very hard to call in if you look it up on Yellow Pages it comes up somebodys private number I had an interview and let the front desk staff know sure it wasnt corrected the interview went well I thought but I ended up working for a different company never heard back from Lauren at the time frame they recommended they would call me back

I placed a call for service on 8/1/14 for service for my very elderly mother-in-law. Her A/C was out and needed repair. Lorden came out the same day and took the system apart and needed to get a part. There was a question about the availability of the necessary part and, if it could not be repaired, might need a new system. She had not mentioned it again until yesterday (9/14/14) that the system had not yet been repaired or replaced. She has been on the phone with Lorden every day this past week and quite a bit in the weeks prior to that. She tried to get them to come to a conclusion (repair/replace) since 8/1; meanwhile, the furnace blower is in parts on the basement floor. As a result of their inaction, she has been without air conditioning through the hottest part of the summer and now without heat as the cold weather has set in. Leaving an 88 year old woman without A/C or heat for more than six weeks is unconscionable. She has been a loyal and quick paying customer for 23 years and this is how she has been repaid for that loyalty..

POOR customer service - POOR websiteIve been a Lorden customer for many years. As an automatic delivery customer, Ive run out of oil twice. I wrote off the first time as fluke - I didnt get a bill and had a past due balance (which I wasnt aware of, since id received no phone call, no bill). I assumed this was an oversite.Just today, after a night of 20 degree weather, I woke to a cold house and no hot water. I soon discovered that I had (again) no oil. I went to check my account balance online but they only offer a way to pay with NO ability to see your balance. Yet again, No phone calls from Lorden at any time,I blind paid forward my account to get a delivery underway and they want to assess me an extra $140 for emergency delivery.My recommendations? once was attributable to an oversight. Twice is just reckless and irresponsible. No phone call is indefensible (yes they have CLEARLY listed on my account info my contact info, including phone). Based upon the many other negative reviews Ive just discovered online, I could not recommend this company and in fact would suggest that prospective customers should take their business elsewhere. A company this disengaged and irresponsible doesnt deserve ANYONEs business.

Generally friendly staff. Dont seem to get back to people they interview. For such a large business sad.