Recently purchased a higher priced couch in most part due to the fact that it was made in USA and that our previous couch and chair from PB held up so well and was extremely comfortable. We chose the Performance fabric. We have had the new couch for less than two months. Very uncomfortable. Pillows misshapen. Very dissatisfied. But...went to the store in person today, spoke with manager Greg who was extremely patient and helpful. Hopefully we will have a good outcome as PB has been my favorite shop for several years.. It is now December. Issue is only now being resolved after many phone calls. Customer service is non existent. Fabric is now made in China. Very disappointed. Would not recommend spending $2,900 ( SALE PRICE) for couch. Lesson learned.

Wonderful items with decent quality. Very iconic look. Expensive! Youre paying for the name and the style. Great for wedding registry shopping though.

My go to place for home decor and gifts. So sad about the closing. It will be greatly missed.

I am so sad and disappointed! I just got off the phone with Christina in CUSTOMER service, regarding an issue on over a $11,000.00 dollar order for furniture that I had placed a few Months ago for our new build home. I have been decorating our new build home around these furniture selections from Pottery Barn . The Leather sectional and the other furniture that I had ordered was a special order which I was told would take 8 to 12 weeks to get in .I received a phone call last Month from Pottery Barn delivery stating my furniture was ready for delivery. I explained that my house that’s being built will be ready in a few weeks time. The delivery person said, this is no problem at all! They would hold the delivery till the end of June . She asked that I call in the middle of June to give them a delivery date.So I call today,June 13th to make a delivery date. They tell me they returned all the furniture and sent me some gift cards to go to Pottery barn to re-select furniture !I am so overwhelmed, yet I stayed calm and pleasant hoping to resolve this and get help from customer service.I spoke with Christina who after several times putting me on hold asks what would I like ?Do I want to take the gift cards and make a new selection to what’s available? Lol! Really? This furniture was all special orders because of the colors that I chose. I explained to her that I charged all this furniture on my Pottery barn credit card with the 0 % interest . I started getting billed for this furniture two weeks after I ordered it !!!I have been making large payments to Commenity bank/ Pottery barn card for a few Months now even though I didn’t have any furniture!!I told Christina from customer service to just cancel my gift cards they sent me and since my order was not available credit my payments in a check to me. She said, she would do that . I then asked her if she could send me an email with the outline of what we discussed on the phone just Incase I don’t hear back from anyone and this way I wouldn’t have to go over this all over again. Christina told me absolutely not she is not allowed to send emails out and she stated” I just spent 39 minutes on the phone with you explaining everything and my supervisor only allows 4 minutes per customer!Omg! Are you kidding me?! What planet am I on?!I reminded her that it is her JOB to help when there is a problem, and this was sure a problem! I am the customer and I feel it was her job to insure me that I would get a check in the mail for the money I have paid that Pottery barn returned WITHOUT notice of an email a text or a call to me. I told her I just would like an email outlining our conversation and the outcome. So now I wait to see if I get my $1,000Dollars I paid to them for NO FURNITURE!I am so so disappointed! I had my whole open concept house planned out with Pottery barn furniture and was going to order a lot more.I would never shop with Pottery Barn again! There is too many places on the internet and all around to shop with and who would appreciate my business and give better customer service.

Carl at the Holyoke Mall location was awesome! Great asset to PB!

Has very nice furniture

Google keeps telling me Ive been here despite my constant selection to dismiss the recommendation or telling it that Ive never been here. This rating is for Google.

Excellent help with our return

Closing its doors wasnt much to look at.

Over priced but quality is good.

Beautiful items

Never went in...