Jada at Hoover is so helpful and patient. I went in to upgrade my phone. She took the time to sit down with both myself and my husband to help us find the best phones for us. She is knowledgeable about the products. She talked about all the exciting products AT&T offers. She explained everything, including in any upcoming charges after upgrading and the current promotions. Everything was very transparent, which feel great! I feel like anyone would in good hands with Jada. She’s amazing and really cares about helping customers.

Great experience at the at&t store in Hoover. Staff was friendly and Eric personally helped me get a tablet set up quick and easy. Definitely getting my service help here

Jada is AMAZING!!! Her customer service is impeccabile! Although the store was crowded, she kept her cool and greeted me with a warm smile. She also made me feel like I was the only person in the store as she was helping me. AT&T could use more Jadas!😉

I was extremely upset and ready to cancel my service due to the customer service rep that messed up my entire account. When I arrived Jada greeted me first and if it wasn’t for the fact that she seemed genuinely concerned with me not being happy I would have terminated my account. She amazing and she has patience thank you Jada 😊

I came in frustrated and been dealing with an issue I had for months with the Hoover store.The moment I was greeted by Sancho I knew he can get further than anyone else. Even it took some time to resolve my issues, he and others in store employees had a great vibe. From talking sports to the best way to get my bill down, it’s a amazing how store manager can harness great leadership! Thanks At&t for getting the right people in your stores.

Excellent service from Eric Pickett yesterday. He was patient and understanding setting up my new phone and getting me up and running.

Gabrielle was awesome and very patient with me today. Very impressive… very professional!

Jada helped me today! She told me about something I didn’t know about and it was very helpful! Great personality!

A PLUS RATING!! Very professional and courteous! Very knowledgeable - recommend for high promotion

Melanie you as Amazing!!! What I consider a monumental task (purchasing new phones), she made it seem like Spa Day! My blood pressure never went up and she was a pleasure to deal with. Super knowledgeable (everyone else was coming to her with questions) and relaxed during the whole thing!!Highly recommend!!Thanks Melanie!!!

This guy is terrific! A PLUS RATING - Knew product s very well & kind & couteous!! He’s a Keeper!!

I visited the Hoover store today and Sancho took excellent care of me! I was warmly greeted immediately upon entering the store! Sancho was thorough and knowledgeable! Thank you for a great experience!

Sales personnel helpful, knowledgeable about merchandise and plans best suited for customers. Polite. Good people person maintain safety and social distance, hand sanitizer was available. Did not have the merchandise in store none of the AT&T stores were have to wait several days or up to a month for your purchases. This is the worsts inconvenience however the sales personnel has nothing to do with supply and demand. I feel you should not have to purchase an items and wait for the merchandise

The young man that waited on me provided exceptional customer service. I hate I forgot his name. We need more energetic and enthusiastic workers like him.

It was a simple visit for new phone. The rep was fast, friendly, and efficient. He also made sure I was aware of changes in product features. Awesome service!

Catherine at the Hoover Alabama store was totally AWESOME!!! Her customer service skills are impeccable. She was able to answer all of my questions without hesitation.

I opened my att account at alabaster store. I came in hoover store while in the area and Tyler who is actually the new assistant of alabaster but helping at hoover today was so helpful in helping us find a happy medium to keep us with att and keep us happy. So I went in with intentions of closing out my account and wound up leaving with a extra line and phone and direct TV. So Im satisfied that we were able to reach our new agreement and this time he sent me a email so I would have it on record.

Joel was far and beyond the best service I have ever had. Order watches, new plan and a great value for my old phone. Very patient. Needs a raise!!

Anthony is a great customer service rep and very passionate about his customers.

Fee was awesome! Super patient and super helpful. Excellent customer service.

I had the best experience with Hope at the Hoover location. She was SO helpful, informative about deals & promos, and had the best demeanor. Highly recommend!

Brandon was very nice and helpful! Great service!

Hope is the best associate at this store and I loved getting to sit with her while we were exchanging my old phone for a new one. She was incredibly sweet and helpful, she explained everything I needed to know perfectly. The store environment is great too, nice and clean all around :)

Anthony is a wonderful customer service rep and he is very polite.

Will was very attentive and knowledgeable.. He answered all of my questions and worked diligently to meet all of my expectations.Many Thanks to Will! Great Job!

Anthony and Brandon were amazing in helping me fix my issue.. They were professional and friendly...I will definitely recommend AT&T in Hoover.

Friendly staff, fast service, great prices! They took care of me quick, and we got to talk about comic books.

Excellent hands on service! High touch and very patient! Sancho took lots of time to explain and assist with every need! We also had wonderful service from Jada!!! Again 5 stars!!! So helpful have us her contact information! Helped set us up with WiFi! Also high touch and lots of energy and time spent! We have been customers for ever! We are elderly and need hands on explanation!!!

Very nice team, everyone was helpful and I had an exceptional young man assist me. Eric took the time to ask questions and know what I needed, and not just sell me the most expensive item in the store. Also set it up and made sure it was ready to use when I left! Highly recommend this location!

BRANDON IS THE MOST AMAZING SALESMAN I’VE EVER ENCOUNTERED. HE GOT ME IN AND OUT THE STORE IN NO TIME AND WAS VERY ATTENTIVE TO MY NEEDS. THANK YOU!!

My husband was having trouble with his email accounts on his iPhone. Both email accounts quit loading! After trying everything imaginable, I took his iPhone to the closest AT&T store in Birmingham, Alabama. This is where I met the AT&T associate, Rodney. In a matter of minutes, Rodney was able to fix the problem we had struggled with for months! He was so kind and gracious, and HE FIXED MY HUBBY’S PHONE! Many thanks to Rodney!!!!!

Jada helped me get a phone upgrade. She was efficient and she helped to quickly get through some account questions.

Brandon was awesome! Very professional, and super helpful moving my wife’s line from Verizon. If you come to the Hoover Store, definitely ask for him!

The staff at this location is jot impressive or knowledgeable about what they are selling. I only considered ATT because of my past experiences with them and the complex I moved to uses them for internet and TV services. If I dont have to go into this location and deal with the staff, I certainly wont be. I will be going to a different location to upgrade my ATT phone, thats for sure.

Brandon was quite helpful and attentive. He helped us find the phone and accessories we needed. No sales pressure, and was great to work with. Thanks

Brandon S did an amazing job helping us get new numbers and new devices added to our account and SAVED us money on our bill!! Highly recommend using him!!

Great, fast service.. Eric helped me get my new iPad set up and took the time to activate it to make sure it worked. Will be coming to this store for any help in the future.

Melanie was an amazing rep she addressed all my needs and she offered great deals for me. Aaron the assistant manager was great as well and kept me laughing. Amazing store will be back the store manager was amazing as well. The store was very clean and had a nice atmosphere.

Great experience Will was outstanding. I have been looking this phone for about 6 months probably got ready to purchase walked in it was easiest transaction ever and I am extremely happy but my experience this is the place to go. Holla at my man will will youll take care of you

I never leave reviews. Had to leave one here because Joel at this location is a champ. Had a crazy issue with my account that cause joel to spend about four hours trying to fix. Great customer service. Solved the problem and went above and beyond to help.

Great transaction, helpful with everything I asked for, Hope was very helpful and informative, thank you 😊.

Joel was very helpful transferring data from Samsung to Apple and porting number. Great service!

My experience with Eric at ATT was wonderful. His attitude sold me as soon as l walked in the door. I particularly appreciate his patience changing over from TMobile

The best 👌help in the world 50 stars 🌟 She took the time to walk me thru with everything. She changed over my new phone, new TV and internet services. She really deserve a 100 stars!!!!! She really did magic for me!

Joel was the best. lost my phone. he found it and helped with signal issues . A+!!!

Joel was great and very helpful, phone issues that just needed help, amazing job

Jada was so awesome! Such a frictionless experience. Ask for her next time youre in the area.😊

Eric is the BEST! Extremely kind, very knowledgeable about products, took the time to explain the promotions available. Excellent customer service!!

Joel in Hoover was AWESOME! Not a long wait and very helpful!

Eric Pickett was absolutely awesome! Not only did he get done what we came to the store to do, but he went above and beyond to make my son’s day. Thanks Eric!!!

Aaron, the assistant manager at your Hoover location was amazing.I had purchased a new phone and couldn’t access my bellsouth.net email.Aaron explained that I wasn’t doing anything wrong and he showed me exactly what to do.He was so patient and kind, and I so appreciated him spending additional time with me to make me feel comfortable.I will be back to see Aaron at this store.Thanks for employing such fine people to represent ATT.

Visited the Hoover Store to replace an iPhone 10 with an iPhone 12 with the $700 rebate. Grest deal.Hope and Trysa were very helpful with billing questions, changing the phone, screen protector and case.Excellent customer service on Memorial Day!

Eric helped me out a ton with a quick experience on getting my new phone and helped in getting my military service on the account

The service from Eric was very professional and very knowledgeable. Awesome Awesome Service!!!

My business partner went to inquire on a business line for our newly started business. He was told one thing. Once he talked things over with me, he went online to make the purchase and to get the lines started. The order continued to say in progress, yet the phones were supposed to be shipped overnight. The next day, he went to the store and the phone order was canceled. By us being partners and our names both being on the paperwork, there was an issue. I came to the store and did what I needed to and told all they needed to see was my face and my id. Everything that was promised as far as rates and discounts were not correct. Everytime the representative was countered with a question, he never had an answer. He may have needed more training. We were told our monthly bill would be $303.00. Today we reviewed a bill stating our first month bill would be $865.00 and after that $565.00. Needles to say, all the representative wanted was a sale and did not care about the questions or concerns of the customer. I called customer service to inquire on the bill because it was such a large price difference and he apologized as they get calls like this all of the time due to the sales agents willfully neglecting to disclose everything upfront to the customer and only caring about sales. The phones were returned and the account has been canceled. Buyer beware.

Eric was THE BEST! He described each iPhone to me and the differences between them and got me a FABULOUS DEAL on my trade in for the iPhone 12 as well. Highly Recommended! 🥳

Joel was very patient and professional, great experience. Highly recommend asking for him!

Great people and great store help was pleasant!

Brandon was great and got me everything I needed.

Jada and Sancho were very helpful and polite.

They are awesome!!!! Very nice and help you

Eric was extremely friendly and helpful!! The best customer service!

Cordarius was so wonderful and fun to work with. He is very knowledgeable with the phones. Was very patient with this old lady!

I went to the Hoover location to get a new phone for my son’s 10th birthday. There was a promotion on the iPhone 11 so I decided to go with that. I was then informed that they only had a pastel purple and green color in stock, which I knew my son would not be happy with. Mike and the entire staff went above and beyond to make sure I walked away with a phone my son would love. He was ecstatic! Thank you again for all your help!

The young man, Joel Pike was incredibly helpful. Excellent salesman, very professional and personable. Made my purchase of new equipment easy.

Joel helped with our email and accounts before, excellent service!!

Hope was great! I had some trouble porting my number over and she took care of it for me.

Cordarius was excellent! Cordial, friendly, helped me with my trade in. Nice to do business with someone who enjoys their job. Thank you AT&T!

My recent experience with AT&T resulted in the salesman trying to scam me. I went in AT&T in Hoover Al to buy an Iphone12 and the salesman told me it came with a second line and gave me a list of numbers to choose from, which I did. When we went over all charges that would be on the phone he never mentioned the second line having a cost. I did not need or desire a second line, but he said it just came with the phone. When I got home I went on line to just check my current usage and saw that my new purchase of iPhone12 was already on my account and showed the second line on a Samsung phone for 70.00 a month . I sent the salesman a text to ask why that was on my account. He called me and said it was just a typo. And I would need to come to the store 2 days later when he would be back at work so he could go into my account and correct it. The next morning I checked my account so I could print a copy of the charge page. The Samsung phone had been changed to an Iphone12 and the 70.00 charge was now associated with it. The credit for iphone8 I traded in was added to the second line. I went to the store that day and talked to the assistant manger who agreed to remove the second line and transfer the credit for trade in to my real number. I am not sure what this scam is all about, but it was definitely intentional as I have learned that a second number is not offered as a free service. He is not a new employee. I told the assistant manager that I knew it was intentional, she said she would handle with him when he returns to work. If I had not checked my account, I would not have known I was being charged an extra 70.00 until I received a bill the next month. There was no apology from her. Buyers beware if you shop at this Hoover Al store.

Rodney was incredible!! The whole transaction went smoothly, he was knowledgeable and extremely helpful! 10/10 would recommend!

The hoover location,so when I walked in the store,these two sales representatives saw when I first walked in the door.(both) of them looked at me and ignored me.i stood there for about 15 whole minutes. They werent doing nothing,then both of them finally came over and asked me (did anyone help me).I said no, yall saw me when I walked in, I been standing here for about 15 minutes, ((very poor customer service)) 😏😏

Brandon was very personable and extremely helpful in helping me with my account. Many thanks for a great sales experience at AT&T!!

Came into the AT&T store and was immediately greeted by Ladarius. I was using an iPhone 6s and decided that it was time for an upgrade. Ladarius gladly set me up with an iPhone 12 mini which was comparable in size to my iPhone 6s. Thoroughly pleased with the service.

I enjoyed the representative Ms. Hope. She was more than helpful. She is more like a friend helping another friend

Brandon was amazing!! Answered all our questions and SAVED us MONEY with his plan suggestions!!

Hope was wonderful....great representive

An AT&T salesman came over to my house this morning. He knew I would be home because I had scheduled a visit by an AT&T technician this morning. I guess the service department fed him the lead. He did not tell me he was a salesman though. Just let on that he was making sure my service appointment went well. Very deceptive practice by this company. and he was not happy when I would not switch.

We Worked with Eric at the Hoover ATT store. First off, he’s super sweet and knowledgeable on our initial visit. Then we got our first bill which was MUCH higher than we expected. I came to see Eric again and he straightened everything out! Amazing job!

Eric Pickett was phenomenal. I couldn’t have asked for a better person to work with. Extremely friendly and knowledgeable. Ask for Eric for the best experience.

Absolutely amazing, Joel was very patient and helpful when I lost my phone.

The guy Ladarius, who helped us today was awesome. He was professional, knowledgeable, and great personality.

Rodney and Sancho were so helpful in taking care of my problem. I would recommend them to anyone.

Joel was amazing, highly recommend asking for him!!

We had the amazing pleasure of having Ms. Melanie as our RSC. While the phone I wanted was not in stock, she went above and beyond to show me other phones similar to the one I wanted, just so I wouldnt feel sad. She deserves a promotion!! You just dont find excellent service like this anymore!!! Att you have a superstar!!! Take good care of her!!! Thanks again, Melanie!!!!

After a terrible experience at the McCalla store we drove to the Hoover store. We were blown away at the difference of care and support between the two stores. Tre (manager), Aaron (asst mgr) and Rodney at the Hoover store took care of us with knowledge and respect. All 3 were extremely kind and were willing to do whatever it took to fix the mess caused by our experience in McCalla. Thankful for their help and service. Excellent examples of what customer support is supposed to be.

Wasnt pleased,They didnt have a battery for my patients phone.He is 97 had the same flip phone for years.He doesnt know how to work any other phone. Thy only thing they dont for me Is sliced my problem by telling me to go get a prepaid flip phone call customer service and tell them the deal.Put the old sim card In new phone and bam there it is.HE STILL CANT WORK NEW FLIP PHONE.Just wish AT&T can get me a Battery for his old flip phone since its the only one he knows how to work.

Hello.This.is.a.little.note.to.let.you.know.that.I.am.happy.to.come.here.and.get.assistance.from.your.employee.Andrew.Harris.He.is.Outstanding. He.is.the.Best.

Catherine was great, my expectations were meet and exceeded!

Trysh is the the best employee at the ATT store in Hoover. She is very competent, knowledgeable about the job, she deserves to be recognized and not only that, she deserves the highest paying position because she deserves it.

Zoo was very accommodating. He was not pushy and was very patient with us even when we didnt understand or missunderstood and had to discuss amongst ourselves what we wanted. He was knowledgeable and helped us to get exactly what we needed and some of what we wanted too! Zoo had a pleasant demeanor and we are greatful for his assistance.

Jada was very helpful today!

Joel went above and beyond, very happy with our visit!!

Joel was very helpful and patient. Great to work with.

Rodney was great and Aaron were very helpful !!! Got me out fast

The associate who helped me was fabulous. His name is Zoo or Brandon. I’m not tech savvy at all but he explained things to me in an understandable way. Very patient and accommodating.

Sancho and Rodney were excellent getting my phone to work.

The sales person Ladarius was phenomenal. I’m an retiree and was absolutely thrilled about the service I received on today.

Aaron the manager was awesome!!!!He is so customer friendly!!!! He helped me tremdously!!!! Very caring and service was awesome my first I phone !!! Love it Thank you Aaron.

Called about an iPhone I bought through ATT on-line. Resolved my issue and instructed me what to do to set up phones saving me a trip to the store. Outstanding service. Thank you so much, Cordarius! Made my day!

My experience was beyond satisfying. Cordarius helped me with everything I needed. Very professional.