Always fast and thorough. Definite pros and never any pressure to add unnecessary service or upgrades, they respect the customer. 7 years of service from them, and i have zero complaints.
I recently moved to the area and was looking for a place to regularly go for my auto care/repairs. I was very pleased with my service here. Dan was the employee that worked with me. He was very friendly and professional and that made me and my partner feel very comfortable. Even though a mistake was made where the car behind me got worked on first, it was still such a timely and efficient oil change. I was not pressured into any upsales or un-needed products. If anything, it seemed as if he was cutting me the best deal possible with everything. My quote for repairs is extremely cheap in comparison to other auto centers. Will be going back and highly reccomend :)
Fast service, on time and extremely convenient. The waiting area was clean and the staff were very friendly. Will definitely come here again!
The service was amazing. Dan was great. Smooth transaction and also made suggestions. The wait area was clean and they have great service! I will be returning there for my repairs. The prices were better than taking my car to the dealership!
They truly go above and beyond for their customers!! Amazing customer service, very trustworthy, and repairs done in timely manner. Tony is amazing & great at communicating everything with you. Highly recommend to anyone & will be back!
Ive been coming here to service my vehicles for the past three years, They are professional, get the job done right the first time, explain everything, and their services are very fairly priced. Today I had them check my A/C system, as it has been blowing hot air, as well as do an oil change. The service was performed in a relatively short amount of time as I did make an appointment. Jason, the service manager, called me to let me know my car was done. Everything they did was explained to me and I was on the road again with working a/c again. This is the typical great service that keeps me coming back to this shop.
Mieneke Hopkins, MN was a able to get me in on an appointment on time. The air conditioner compressor was fixed on time and the price charged was fair! Thanks Jason Chico and team! Excellent work, exceptional team! Very professional and courteous!
My service here was exceptional- straightforward and professional. They explained my fees with an itemized bill beforehand and told me exactly what needed to be repaired on my vehicle and why. I will definitely return here for any car repairs I may need, Thank you!
This was a warranty job. The personal at the shop were very nice and did everything I wanted.
We purchased a package of 5 oil changes to include, tire rotation and wheel balance for a new car for EACH visit. Upon our 4th visit, my wife reiterated the services to be performed and was met with the following response: “we don’t always rotate the tires but perform a visual inspection for uneven wear and will rotate if needed” also “we don’t balance the wheels unless they need to be done” and lastly, “where’s the lug-nut key to remove the locking lug-nuts?” This question accompanied with their response confirmed the services we purchased have not been performed in previous visits.
Jason and the crew here are the most professional business I’ve been to in a long time. Everything fixed on time and done even better than I could have hoped for. They beat everybody else’s quotes by at least 25 percent. I’m taking my truck here from now on for all its needs. The Best shop you will ever go to!
BEST CUSTOMER SERVICE EVER. I don’t think I’ll go anywhere else for auto care anymore. I went in on my lunch break to get quoted for new tires and brakes. They got work started on my truck the same day I brought it in. I was looking to use a loaner car but they didn’t have any and had one of the guys drop me back off to work to finish up my day before picking my truck back up! Auto care is already frustrating to begin with and they made it way less stressful for me.
Great service inspection and communication.Good experience and would recommend. Thanks
I visited on June 21st. I had a 12:30pm appointment scheduled several days in advance for my front brakes to be completed. I was told when I arrived that it would be about an hour. At 1:45pm I asked the front clerk how much longer it will be. He said, Yeah, well, we have your car ready, but we are waiting on the parts. This is the unprofessionalism that will cause me never to return to this store. I decided to wait for my car in store since it would only be an hour. But it wasnt until 2:30PM I was finally given my car. Waiting significantly over the estimated time is one thing, but not telling me the parts werent even in stock is a whole other. I filled out a customer complaint on June 21st and I still havent heard anything. At this point Meineke as a whole doesnt want my business.
Jason, the service manager, and the car team really took care of us and the checkup and oil changes are always done professionally and quickly. It is great that road trip checks and many checks are free as well.We are so thankful we found Meineke Hopkins shop
I was super impressed! I had gotten a coupon in the mail for a $49.95 full synthetic oil change and figured I’d give it a shot. They were extremely professional and had me in and out in 34 minutes!!! I was blown away. Great work guys!
Very reasonably priced. Friendly staff. Got my brakes fixed very fast.
They did a vehicle inspection, They were able to get me in right away. And were very helpful.
After a horrible experience with the local Honda dealer service center, it was refreshing to receive highly professional customer service and good value.Meineke understands that service is about solving customer problems in a cost effective way. Well done!
Came in to check on muffler and did not realize they worked on full range of repairs. Saved me the hassle of taking car to another service center for problems with engine. They diagnosed the codes and made the affordable repair quickly and efficiently. Car runs great. Would recommend to anyone wanting honest, quality repair.
Was told back rotors was the problem and when fixed the car started to warp badly.. took it back and now they say the front rotors are bad and all I got in return was “Sorry, don’t know what to say other than we did not catch it first”
Stop in on July 15th to inquire about work for Sideview mirrors. I was told to come back in three days and they wouldve the vehicle for an hour or so and it would be $135. I told the manager its a ten minute job literally. He said, if you think its so easy, then do it yourself. He had such sarcastic and condescending smile on his face. Absolutely rude and disrespectful. I will never go to a Meineke ever.
This has got to be the best experience I’ve had getting anything done to my car. Jason was so cheerful and kind. He even walked me through what I should eventually think about having done to my car since I’m getting close to a big milestone when it comes to mileage. I’ll definitely be coming back here! And highly recommend that everyone should come here.
Great shop. They were able to get my car in early during two appointments when I got there a bit before the appointment time. When you have an issue, they will walk you through what is going on, what you actually need, and what worst case scenario could be.Ive already learned a ton about my car from the 20 minutes that I talked to them after the appointments, will definitely go back to them if I ever need anything in the future.
Jason is a great service manager. They got me in on short notice. Delivered on time. And charged much less than the national brand I left - due to excessive price increases with no associated increase in value.
My car got towed in and I wasnt really sure what the problem was. I gave them a 30min notice before I would be there, it was almost closing time and they were still able to get it in that night and done in less than 24hrs. Dave kept me up to date with what they found and how much the repairs would be. Ive gotten my car serviced for routine maintenance at another shop but I will take my car here going forward.
They did a great job at a fair price. I will definitely be going there again :) 👍
Great customer service, friendly, and honest. Ive gotten my car repaired a few times and they always get the job done quickly and let me use a courtesy car when needed. Also helpful with financing.
I went here for the first time, cause the skin of my car was dragging to the floor and they fixed especially this one guy I never got his name but he was really nice and fixed it for free now I’m not saying this is going to happen to everyone every time butThe fact auto care places do things like this is really nice and appreciative.Especially if your tryna save money and budget your spending.Thank you, Meineke.
I would recommend this place highly. Very professional The manager even gave me a courtesy ride from shop to home. Free towing a block away
The staff at Meineke did a great job of assessing what my car needed and kept me well informed. The service was performed at a much better price than my local dealership quoted and I even had use of a loaner car at no cost! Will definitely be using Meineke Hopkins again!
Friendly efficient and knowledgeable they got me in and out I think it took no longer than 20 minutes they checked my ac let me know my compressor is not working they told me the price to fix it and thats all she wrote no I didnt get it fixed to much money for my blood I know to many mechanics that can fix it for me anyways great friendly service
I got an oil change I got checked in by Nick Norton he was he was awesome😎 they were done with my car no more than 30 minutes I would recommend anyone to go here they are very professional respectful and very kind and even though I am a woman I didnt feel like I was getting cheated☺ I will definitely be back😁
Cant say just yet they still working on my car will let you know Tuesday
I had a great experience at Meineke. Jason was very kind and helpful, and I was provided with text and email updates as my car was being worked on. Jason also called to let me know when my car was done. Ive been to Meineke a few times in the past for various fixes, and Ive always had a good, professional experience.
Amazing experience. Fast and efficient.
Solid Shop, gives good options, keeps their promises. They read the check-engine light out for free which is a plus. Their lobby is tiny, so bring a mask.
John and his crew in Hopkins are absolutely the best. Speaking as a single woman who has no clue about cars; They have always been honest and fair and helpful. I went in once because my wheels were making a noise the radio would no longer drown out. I fully expected to pay for a full brake job and thats what I asked for, but they were so kind. Instead of taking advantage of me, they showed me it was only a rock stuck. I was fully prepared to pay for someones vacation ;) I moved back to MN 6 years ago, this is the only shop I will use. Its not fast, because its always busy, but its worth the wait for the service and extra mile. I could go on and on, but I tell everyone about the Meineke in Hopkins!! Thanks Guys!!
I drive 35 minutes just to use this Meineke!! Jason and the team are so fast and professional. 5/5 would recommend to anyone!
Fast, courteous and honest about my vehicle. Highly recommend their services.
I bought a car that had been sitting in a familys garage for some time, I bought it knowing that it had an exhaust leak and the flex pipe was busted. Brought the car to Hopkins Meineke for an inspection, and replacement. Upon inspection they found that almost the entire length of the system was clogged with some nasty blockage.. They repaired what they could and replaced what they couldnt. They took care of my exhaust nightmare, saved me money, and got my car breathing again. Its running, and sounding great now. Shout out to Jason, and his guys over there putting in work. Respect.
Friendly and fast service for getting my tires changed and rotated.
I had an appointment for the first time slot this morning. 7:30 on a Saturday!!! First time coming here and it was quick, easy and the guys were all very nice. Funny also. But beware the TV only has 3 channels so if you love Law & Order, you will be in heaven!
Honest car care. John and Jason helped me out and I cannot thank them enough for such a wonderful experience. I have been to many car care places and most of them will try to upsell you or tell you things are broken that are not, but here at Meineke they treat you fairly and are honest about what your vehicle does or does not need. I wont be taking my car anywhere else. Thank you, gentlemen!
Great service and value.
I am so appreciative of the help I received from Jason & his team at Meineke! They were very helpful & kind, and did a really nice job. I definitely recommend them for all your car needs!
I honestly recommend this guys they are super professional and fast
I continue to visit this Meineke location even though it is not in my neighborhood and I’m sure there is one closer because of how professional they are. Every experience I have had has been pleasant. I never feel I am being sold services I don’t need. I will absolutely continue to go to this location as long as I’m living in this area.
Service manager Dan Beeman not very friendly
Kept me up to date on progress. Gave me good recommendations on car maintenance for future. Easy to schedule and my appointment was on time! Very courteous and knowledgeable service.
Awesome service! Above and beyond!
They are always helpful, courteous and efficient!
I had a great experience at Meineke! My employer suggested them as that’s who they use. All of the staff was super friendly and they were able to fit me in right away! They took time to explain the work they had done; and asked before adding any extra fixes on. I was very impressed with the service! Thank you for such a great experience!Ashley C
If I could give 10 stars I would. Very friendly and honest. I went for an oil change and tire rotation. (It had been three oil changes since my last rotation so I assumed I was due). I got the bill and asked if he charged for the tire rotation. “We didn’t do it, it looks like they’re wearing evenly.” It makes sense now, since most of my miles are interstate miles to WI/IL, not city miles. I’ll be a return customer for sure.
Unfortunately I was the victim of theft so I had to bring my car in to get a new catalytic converters. The owner was very friendly and told me he could been squeeze in an oil change. They do custom jobs so they were able to replace the exact length of pipe and the part itself. Good work and good staff!
Fast, precise, honest and not overcharged. My mechanic, José, is the man. He gave me a clear and thorough explanation of my options. Guys at reception were super friendly.Will come back.
My appointment wasn’t until 2:30, but I was going to need my car by 3. I called and asked if I could bring it in early, they said sure. I took it in and they got the AC flushed and recharged in time for me to get to work. Very kind, honest, respectable workers.
Great service and the tech was super helpful and the price was less than competitors
Immediately upon entering Heather made me feel comfortable with leaving my car with them, she was very knowledgeable and HONEST which helped me prioritize and make the best decision for my car and my budget! Service was quick and efficient, Charlie test drove my car before and after the repair and had it ready for me right outside the front door! They broke down everything they did and even applied coupons to help me save money! I will definitely be back to this location and recommend them to all my friends and coworkers. Meineke, these people deserve raises for exceeding expectations and going above and beyond to make this customer more than satisfied!
Very nice and timely ❤️
The staff is always welcoming and accommodating. They also make sure to be transparent when quoting work and finding applicable coupons.
I called to set up an appointment a few days prior and dropped my car off on the day of service. I received notification by text twice and they texted me when my car was ready. Pricing was as advertised plus taxes.
They have always offered top notch customer service. Heather went above and beyond when my car wouldnt start. Walking over to my work with a technician to jump start my car. The battery was replaced within 30 minutes. This is the most outstanding customer service I have received in years!! I would highly recommend them.
Was able to schedule my appointment online which was really convenient and they offer a free rental car. Honest people it seemed over at meineke off excelsior and 169. I’ll definitely be taking my cars there for the things I don’t want to fix myself!
This place is excellent. Quick car service, a+ customer service. Lots of competition in the surrounding area but this place is a step above simply because they care. The owner John knows how to treat customers.
This place was awesome! I was recommended by my mechanic stepfather to stop by here. The owner of the shop was the one who helped me through diagnosing and figuring out pricing for my issue. Very kind. Furthermore, I came in for a quote and they were able to not only look at my car but also fix it that day in 45 minutes (a muffler replacement) and had me on my way. I got back into my car, started it up, and it was so quiet that now I have to relearn how to drive my stick shift because I can no longer do it based on sound! Thank you!
They always fix my car right the first time. The master mechanic know his stuff. The prices are reasonable and they have a loaner car when its going to take a while.
Was presented with a list of other faults from the car diagnosis performed by Mieneken. This was much appreciated but they caused an excessive engine rattle in my car.
There are all scammers.I work uber and lift driver. When I was there to do Inspection.They found several reasons in my car and did not do Inspection,but I paid them. But I knew that my car was nothing like that,because I was a dealership before I went to do Inspection and changed a lot of things to the car.Then Iwas go meineke, who are in Brooklyn Park .There they told me that everything is fine in my car and they made me an Inspection.
I had a great experience here from the moment I dropped my car off to the very short time it took them to fix it. The staff was extremely professional and friendly.
Great place to go. Very helpful and got me back on the road quickly.
Service was prompt, and the service technicians were professional Im straightforward. The pricing was fair and a good value
Phenomenal experience with these guys, highly recommended. Very flexible, personable, and they had my best interest in mind.
I been going here for the past 5 yrs. They never disappointed me yet. They have great service and are honest. Also fair pricing.
I enjoyed my experience. I like the fact that I didn’t get any phone calls about more issues. The work was knocked out and I was on my way. I think I worried about issues with other shops so I was stressed about the process I ended up calling them because they didn’t call me but to my surprise the guy was almost done. I’m still kinda like “man that was easy”
They are very good at communication. They don’t over charge. Highly recommend going here.
Great experience. They got me in and out in almost no time. I was expecting a significant bill, but it ended up being very reasonable. Person working the front desk was very friendly. Great job!
They do a good oil change, but do not follow the mask mandate
So friendly and wonderful! They gave my friend a voucher for a free oil change since they were booked up on veterans day. Would definitely keep going to them for oil changes etc in the future
On-time service quick turnaround good diagnostic process
I have a great working relationship with John, Jason, and the entire crew really. They always answer the phone when I need to schedule something. They always are up front and do the best to explain each repair situation. They tell me whats optional and what isnt and the repairs are done quickly and reliably. It seems they always try to go above and beyond in service for me to which feels good.
Very nice. Clear. No funny business. Was going to Youngstedt’s where they are also nice, but the service is better here and the people are better here. Won’t go back there or anywhere else.
They are quick and thorough. I dont feel like they are upselling me everytime I go there, they tell me whats wrong and fix the problem. Thats why I keep coming back with all my cars.
Great customer service and super nice folks working here! I had to get my exhaust system/catalyic converter fixed that looked like it was going to be expensive after looking online and shopping around. BUT they knew how to fix it & it didnt break the bank since I do have an older vehicle & I want to keep it running. They even took the time to show me the bottom of my car & explain what they were going to do. I appreciate the transparency. My car is quieter than it was before I started having issues. & it doesnt make noise over bumps anymore. They definitely went above & beyond. I was able to pick my car up same day I brought it in. I would trust them again.
I do not share the same views as chance magers. And regret the review he left on my service on my car. Great job. Great service. Affordable water pump installation. Hes just irritated that we can never find a mechanic to work with parts we provide even though literally they are the SAME parts and instead of being able to use his employees discount for our expanses we need to pay 3 times the original price. Which I understand is how places make a profit.
Ive taken my car here multiple times in the last year for various things, and they have always done a great job at a reasonable price. Specifically, Heather is very friendly and seems like she truly wants to help. She also does a great job of remembering who customers are, which adds a nice personal touch to my experience. Thanks Meineke!
They were fast today. The guy working the counter was vary helpful.
I am so glad I found this location. I can trust them to fix what needs to be fixed the first time. Their mechanic, Gary is the best! I trust his skills completely. I have peace of mind when I talk to John about what I need done. They do an amazing job!
Stopped by because my tires were very low, would not have made it much further. I met with John, the owner, and James, one of the mechanics. They were very kind and welcoming. I could not have asked for better service. I would highly recommend this shop. I look forward to returning in the future! These guys are the best!!
Friendly, honest staff and mechanics. Fair pricing and they back up their work. Best place Ive ever found for my Subaru needs.
Great experience, truck has a new clutch and the price was more than fair. I will be going back for my mechanic needs.
Great customer service. All services were well explained up front. Everything was done quickly.
John and the crew at Hopkins meineke all deserve a 6 star review from me. Anytime I bring my old not so reliable anymore car in for anything from oil change to tune up and everything in between I get honest answers to what needs to be done what should be done what is Good to go. Reliable people who always have me back on the road. For the best work at the best price there is no other place I would consider bringing trusty rusty
Great experience! Front of house staff was very knowledgeable and explained everything in detail including the proposed cost. Will definitely use them for any future car repairs and maintenance.
Attention to customers.
I got a flat and couldnt get the last lug nut off because it was stripped. The Meineke was nearby which I take my care regularly to for service. John came over personally, in the pouring rain and brought a socket with different options. He was able to get it off so I could get my spare on and get my car home. You should take your vehicles here for service! Its the best around!
The staff was friendly, forthcoming and very efficient when fixing my car. I knew for a fact my vehicle had some other issues that I did not have a complaint about, and they did not bring those up to me for an upsell. For people who want to know everything, I would suggest requesting that. In my case, I liked their approach.
Blinker replacement! Awesome done quickly!
Windshield wipers put on quickly!!!
These guys helped me to recognize that I had just been slightly ripped off and definitely provided really awful service by another mechanic nearby. Thank you!!Two of them men working talked with me extensively about my cars needs and gave me swift and affordable prices for a couple new tires and a new battery. The service was prompt, friendly, straightforward, and honest. I am very glad I ended up needing to stop for another car part and service and that I ended up at this Meineke, because had I not, I would be driving around unknowingly messing up my entire vehicle!Thanks again, guys!