We have purchased many parts from this company over the years. Used parts are not an issue, they do tend to be slightly higher than the salvage yards but you get a better warranty. Do not purchase their remanufactured products. They do not stand behind their so called no fault warranty. And when they do it takes several acts of congress to get the labor claim paid. We installed an engine in a customer vehicle, it never made it out of the bay and was loosing compression as soon as it was started. The replacement engine made it less than 4000 miles before it also started loosing compression. Claim was denied, stating that there was abnormal combustion as the cause of failure. My customer has been without his vehicle for 3 months now and I am still waiting for the defective engine to be returned so I can rebuild it for my customer. This is not the first time we have had a warranty issue with this company, but it will be the last. Use this company only for used parts, stay away from their so-called remanufactured components.

It has been almost 4 weeks and I cant get to swap a motor because of their terrible service, first I ordered a gas engine, they shipped an electric motor and said it was my mistake for ordering wrong part, luckily I screenshooted my order when I paid, clearly says gas engine even the confirmation they sent via email says gas engine they said if I want to return they would keep $226, so on top of their misleading advertising and that I have this car stuck they want me to pay for returning. I have sent email to sales and corporate with no luck, they dont even answer and when I call they transfer me to another department, once the other department answers they say they need to transfer me to another department to take care of the situation and so on for hours until they close and cannot answer no more.

This place has saved me alot of money compared to buying new over the years. I appreciate how helpful the employees have always been helpful to me. The first time I needed a battery for cheap the guy took the time to explain everything they do to check the batteries and the warranties they offer with them. I was hesitant to buy a battery from a scrap yard at the time but since then I have bought a few and recommended this to a few friends and everyone has been happy so far. The rows could be better labeled so its easier to find the cars in their online inventory but its not hard to walk around and find what you need. I bring people with me whenever I can so they can see how easy it is to pull scrap parts so they dont think they have to buy new all the time like I did when I was younger and everyone has always said its been a fun experience. This place has also gotten me out of a bind a few times as well, like the time I needed a new fuel line, I was able to get back on the road that day instead of having to spend ten times more special ordering it online or having to go to a dealership and having them order it (couldnt find any auto parts store that carried the right pre bent lines). If you need parts now and cheap and dont mind working a bit for them then this is your place.

Very Bad Customer Service, as a Shop Owner i too Had Many incidents with this company to list in here, one time i had to replace a transmission 5 times because they sent bad ones, i felt their warehouse got flooded but kept selling the parts from it, i lost 2 jobs this month because of their late deliverys. on the top of it they hire Very Rude Impolite Drivers. Shop Somewhere else.

I’ve been on hold for hours, they’ve lost my sale

If you cant find it anywhere else they usually will have it