Jacqué and the NovaLash team are absolutely amazing to work with in placing orders! It’s so easy to be able to contact Jacque directly and she gets back with me promptly. She is so friendly and makes ordering lashes and all of my lashing products a pleasure! They take care to make sure everything is done right. I’ll be sure to place all of my future orders with Jacqué. It’s NovaLash or nothing for me!

Novalash is THE BEST!!! Costumer service is amazing. The Novalash family is amazing. I’m so proud to be a part of it. Thank you Jacqué for checking in to see if I need anything. You’re the sweetest!!

When I say NovaLash or Nothing, I truly mean it! As a 6 year veteran of the beauty industry I have never experienced the amount of assistance and phenomenal customer service like this company provides. They are incredibly knowledgeable and strive to help me with any questions I approach them with, big or small! They also never fail to ensure I am satisfied with my purchases, and I have found life long mentors in their education program. I look forward to many more years of top notch quality, both for my clients and for myself! Thank you NovaLash!

Anyone train with them through san Jacinto college?

Not too fond of my experience here. I never am but today Ive just had it. I love the products and the brands but I have the most difficult time with customer service every time I come in town. I try to avoid coming to this locationI am an assistant to a traveling eyelash artist and this time we had an emergency where our adhesive fell out of my bag at the airport. I drive all the way out to Nova Lash from Pearland or buy another bottle of adhesive. Prior to the 40 min drive I attempt to call to place an order and I speak with... Ms. Jacque, she is unable to find our information in the system. I call multiple times and they still cannot find me. I then have my boss call and another one of our lash artist call and by the time I get here I have to wait another 45 min. I order from this location all the time and even when I call, Ms. Jacque gives me a hard time.After waiting for 45 min, Jacque then comes to me and tells me they cannot sell me the glue for a number of reasons. When I asked her why, she then asked me to wait longer in the waiting room. At this point I cannot deal with these people and I refuse to speak to Jacque.Whatever you do AVOID SPEAKING TO JACQUE SHE IS NOT PROFESSIONAL, she wears layers of foundation on her face, She has no CLASS AND she is pretty careless with herself. I believe she liked this review so you can see a clear photo of her so you know who to Avoid to keep the professional experience.

The front office has Terrible customer service and instructor Ali is rude and unprofessional.