Nice place for shopping in Utrecht. location is superb.. actually its the type of default shopping mall in Utrecht.

For my own experience, this shop deserve the five star for their promotional prices.

Didnt got my returns for 20 days now. I went back to recheck but until now didnt yet receive my money back!!

Incredibly bad service. The company closes before closing time and employees dont bother to help you. I wouldnt advise anyone to go here.

Very good quality!

Awful line management, got in, had to wait 15 more minutes for my husband.Got in to turn around and see that he wasnt aloud inside...

Good products, horrible service

Very bad employees, especially the short haired girl cashier

Really busy location. Nice personnel, but they referred me to different colleagues for some questions. I had to return an item, but they didnt have gift cards on stock either.Also had to wait almost 30 minutes for the other shoe to try on, which they didnt have.What shoe store sells only the right shoe of a pair separately??

Nice cloud.

Ordered online, hopeless support people and not customer relation at all. Ive canceled all orders, let them go broke asap.

Terrible costumer service! Very rude and unprofessional advisors. I will never go again! I don’t recommend it to anybody!

They told me they had the size and that they where getting the shoes 30min later had to ask agian and they didnt have the size..

Great shop

Looks costly

Nothing about sport in this shop

Small shop

Worthless store. I placed an order in October. When returning it went completely wrong and it took me 3 months to return an item. Well this happened during the Corona time and I decided not to write the store off on the first mistake in such a time. Until I ordered something for the second time. I wanted to return this because I had two shirts and one was too small. I drove to the store for 30 minutes only to be told that this was not possible without paper. Reasonable, so I drove 30 minutes back home and 30 minutes back to the store with the paper. The site said they close at 9pm (shopping night). When I got there at 20:40, there was a very arrogant lady at the door who was arguing with another customer. I asked if I could go in for my return and she said no and sent me away. I indicated that it was not time to close yet and then she said that they were closing 15 minutes earlier for the staff or something. I was allowed to come back the next day. I drove home very furiously for 30 minutes. Last time for me at this junk shop.

I ask size 34 for my sister but they bring 35 1/2!

Placed an online order, the website states that it will be delivered after 5-10 working days. Ordered Thursday, received Tuesday. Order was complete and neat.

Would expect staff to help each other and assist as needed. Especially with kids shoes it was very busy with only 1 employee

I dont know why there is no fitting room, this is the only shortcoming. There are many brands in it, including shoes and clothes.

Nice deals! All too few people employed had to wait 45 minutes for 1 other size

Very neatly helped by an employee who was standing there! My compliments.. Unfortunately the shoes I wanted were not in my size, but he kindly referred me to another branch nearby. He spoke to me well! So went to that other branch. Was well helped by an employee there. Really great! Really good service! Just worth 5 stars!

Larger range of sportswear than other stores. But always a miserable shopping experience and service.

Shoe fitted and wanted to buy this. Asked if they could get the other box with the other shoe. Waiting for a long time to then be told that they have lost the other shoe... How then?! Also dont look any further. Shoe is lost so customer is out of luck.

Long wait in line outside only to be told they didnt have my size in the shoe I came for. Not even in any color, so fitting to order was not possible either.

Today I was at JD Sports in Utrecht and watched for a while how many people entered the store. There was no customer for 30 minutes and if I wanted to come in they wouldnt let me in because I had to make an appointment by phone ... This is sick because I would 100% buy something because I often shop in store here. As of today, this shop is on my blacklist and I dont recommend it to anyone. The people who work in these stores would rather take money for nothing than serve the customers. A bunch of idlers and thats it. And making an appointment over the phone sucks.

Nice shoes and clothes, but be careful when you buy shoes, if they are really new! And not already worn, we came home and suddenly there were used shoes in the box, for 120 euros shoes.

.The employees dont work with a smileAnd dont stick to the opening hours

Fine, but a bit of a mess sometimes

I bought sneakers here that ended up being too small for me. I had hardly any help and had to wait a long time before I got shoes to try on. Its more of an assembly line business here. I do not recommend this for people who would like some help. If you know what you want, it is fine, hence not 1 star, but 2

What a crowd there

Its been 3 months. (November 12th) They have not refunded my money nor delivered my order. I give my home address, but they dont send it there. They have been holding $ 911 for 3 months now and they are still posting advertisements on my email. I have never seen another company without character like jd sport.

Order of 2 pants made. I got 1 within 3 days and I never saw the other. Have emailed customer service and explained the story but they dont care much and say I just got it. Long story short a cancer shop

Helpful and knowledgeable staff

Product never delivered after 6 weeks, company unreachable!

Best sneaker shop in Utrecht.

Bought sports shoes for a nice price

Nice store

I cannon

Its a nice store with lots of sports equipment and lots of offers too. The staff is friendly but works a bit chaotic and the cash register policy is a bit unclear. For example, for a pair of shoes you must first have something brought to the checkout via a seller, even if you already know exactly what you want. And that whole process takes quite a long time.

Ordered a jacket here, it said delivery time was 4 to 7 working days, at the end you go to the store 3 times to see if it is already there, because you will not receive an email or the like at all. In the store they say we cant do anything for you, just contact customer service. Very bad!

I had ordered a shoe that I could pick up within 4 or 7 days, but they dont send an email or anything. And we ask them to skip us very hard

Good thing for shoes

Great choice

4 cash registers and they open 1All takes way too long. 1.5m is also not maintained.

I was here on a busy Sunday. So I can understand that the staff is under pressure. But how they deal with this I find below par. I wanted to fit a pair of shoes and asked if a girl could help me, she told me that they had a shortage of staff and immediately referred me to a colleague. Then she starts to stare a bit in front of her and fiddles with the racks. I go to her colleague, there are 5 other customers around him waiting for shoes. The shoes are thundered down by a kind of elevator. The shoes fall out of the boxes, something is shouted about the weather by the elevator. It was almost laughable to see. In short, I thought it was a big unprofessional gang and I went to another case.

Good location but in terms of service, order and cleanliness is less. JD in Spain, for example, is really a completely different experience

Nice assortment but service could be better

The best store out there

Badly helped there. If you would like a pair of shoes where they only have 1 pair of them, 1 has a glue stain on the front. Nobody wants that, of course. No we cannot give a discount on it. Is the test shoe still offered, there is a bulge that does not run smoothly. But no further we can not help you. Staff who are messing around with each other instead of helping me better with laces etc. Very sorry this

Storemanager is rude to its staff. Shouts and is derogatory in front of customers. Is quietly able to fold clothing and ignores the help that employees and customers ask for. An employee cannot handle the pressure and asks store manager for help several times. Storemanager reacts super rude and angry.The employee is then discriminated against by a customer. employee is offended. Storemanager handles this so unprofessionally. No empathy at all. If you cannot protect your own customers and staff, you should not have any responsibility.The rest of the staff is very friendly. They just need a new supervisor. I have to do with the boy and I hope he resigns.

Nice shop with great offers often!

I was shopping in high catherijne and wanted to fit sports shorts. After I finally managed to get in touch with sales staff, I was told that the fitting room was used for their things. As a result, they only had 1 fitting room left. There were 6 people waiting for me to fit. The proposal from me to take away the things there (mobile rack, boxes and vacuum cleaner according to me) in order to let their customers fit what the box was intended for was dismissed. No, that is not possible ... the place was full of customers! I didnt have time to wait 20 minutes for a fitting room so I put it back. In the center attempt 2. That took 10 minutes before an English-speaking staff member took the lock from the fitting room. Without saying goodbye, contact or any form of communication, she pulled the hangers off the pants and walked away without saying anything. Once appropriate I thought; Im not going to spend my money here. After fitting, I handed in the mess at the counter. I was looked at very foolishly. But had no more hangers so it could not clean up too. Nobody has exchanged a word with me. Very special of a store where you still need your purchasing customers to continue to exist. I have been working in a clothing store for 21 years. But as rude and unfriendly as here I have never experienced them before. If this is the formula of JD sport, I think they dont have a long life.

Zebbi forgot to bring shoes.And they hit me in a corner.

Bad service. After asking for a certain size of shoes, first waited 10 minutes to ask where they are, the seller did not know exactly what size and shoes it was?? The 4 of them are talking to each other in an elevator...finally the shoes have been tried on and the right shoe looks dirty with a different kind of lace. Showing this to the group of staff ... she didnt care much and I was told: cant do anything about this?? No discount/another pair of shoes/call a manager/search for a solution? Do you stand for it! 1 star because half star is not possible.

Nice offer for sneaker enthusiasts, but staff can still learn something .. A little friendlier and a little more attention to the customer would make a big difference. Unfortunately, because the offer is top.

What a disgusting store! One big mess because of the sale.. I wanted to try on a pair of shoes, but the sellers are blind if you stand next to them, because they just go on with their work and ignore you.. When you then ask if you can try on shoes, you are first referred to another colleague.. They look at you strangely, snatch the shoes from your hands and sigh very loudly. In the end they couldnt find them or anything, because the shoes were put back and nothing was said to me. What an awesome k*t shop!

With these kinds of numbers of negative reviews I always get curious and I always look in the store myself. Upon arrival, nicely greeted by an employee who was working with a customer, and helped by this employee in choosing my New Balance sneakers. I approached several employees with small talk to see how they responded and that was extremely correct and friendly. At the checkout, the customer had bought a lot for me, so it took a little longer than average. The employee behind the till said very nicely excuse for the long wait. This was no problem because being in the store is not a punishment, nice location, nice stuff for nice prices, in short, nice shop! I will definitely come back here.

Nice shop, but pricey and not all top shoes in stock, sorry.

Worst service ever seen.Waiting at the cash register to be helped and 2 employees just keep talking about their private life. If you say something about it, you get a big mouth in return.Turns out that uninterested young lady who opens a big mouth with chewing gum in her mouth also turns out to be the store manager. If she had been my employee I would have fired her on the spot. If you dont even set a good example as a manager, unbelievable.

Chance to ask for euro 10+ for a return! Really do not order here

You cant imagine running a store like that. Unfriendly staff but especially a logistics system from the year jar. Apparently mngt never enters a store, otherwise you change the shoe fitting system as of today.

It was super duper busy! Staff was very professional and very friendly. The crowds were of course impotence. Very satisfied with the service

I stood in line at the checkout for over fifteen minutes. 5-man staff stood quietly looking around in the store, while the customer in front of me was helped with an order or the like. The person behind the counter made 0 eye contact with the customer he was helping, let alone the people in line behind him. He could easily have asked one of his colleagues to help out for the 4 people waiting. It is very unfortunate that as face of the store you cannot maintain a friendly appearance. Was my last time at JD in Hoog Catharijne.

Lousy service, staff is more busy chatting with each other than helping the customer. And its a mess with lost shoes.

I will never come back here people do not go here you will really regret it.

My favorite shop store

Abnormally customer-unfriendly staff. I ran away and bought online at Nike. Was even cheaper too!

Service at this shop very bad:It takes super long to be helped while there were also almost no other customers. The staff is not working and constantly talking to each other about parties and breaks, they are totally not concerned with the customers. If I want to ask a question, the answer is that they will come to me soon, and let the customer wait and wait.If I have less stars for this store and their poor service can give I did this for sure!

JD Sports has always been a great sneaker and streetwear shop. Just a pity that they often have the same range

Outrageously bad store. Bad system to get your shoes. Takes one off the shelf, goes to the only employee in the building to get the right size. This takes way too long and also went wrong several times. After having properly tried on after 30 minutes at the checkout, the employee had still put the wrong size in the box.

After queuing for 20 minutes getting a horribly unfriendly girl in front of me! What a terribly antisocial employee behind the counter. Not wanting to process a return because its busy, or I want to come back in a few days!!

Nice shop, lots of choice of nice sneakers

First wait half an hour .... Then get the wrong size .... And then get to hear that they dont have my size

You think you have a nice day in Utrecht. Then walk past this store! I was really helped by an uninterested jerk waiting to retire! Customer friendliness is clearly not central here! If I wanted to try on a different size of shoes, there was an irritation and you were actually a nuisance. NEVER AGAIN!!!!!!

Very good but also very good help by Thomas behind the till, an informative and very chill relaxed guy. I and JD sports in utrecht never went together but because of this I am satisfied with JD sports again and I will continue to make purchases!Top service and very customer friendly !!

But a fitting room waited half an hour and missed my train. Not normal

Most bad service ever!Most of them have to wait for literally everything in this store while there are almost no customers in the store.All the staff are only focused on themselves and other colleagues.

Every shoe must be requested by a telephone and then with a goods elevator down. This lasts endlessly - still goes wrong now and then - in short - endless waiting. Never go here.

3 man staff. No eye contact with the customer. Stress. Wait half an hour for the right size. Then half an hour in line at the checkout. For shoes from 135 euros. We just left. We felt our cattle.

They have some kind of logistics system with an elevator that takes 15 minutes for someone to tell you your size isnt here. Would you like to try a different size? Brilliant.

They dont solve a problem, you are sent from the cupboard to the wall. Totally not customer friendly

Good

Anything but hospitable this staff, they are still too bad to find out if a package has already arrived. Old whores together, but a smile at the customer is hard to find.

Outrageous how you are treated here in the store. I have never experienced this. Where did they get these people? I think these people are carrying out a community service.

This store is not even worth 1 star. Are you waiting for your shoe at an elevator. And then they have the wrong shoe in it. You have to wait long again. And then they have the wrong size, what a system it is.

Had bought shoes there, turned out to be too small afterwards. After one day of use (in new condition) trying to bring it back, they no longer accept. As usual company policy over customer satisfaction and that with a newly opened store. Too bad, I prefer to buy online this way and at another store.

Bad branch had nothing in stock and had to order it according to them

Few staff. Not well helped. Intended item not in stock. In this case, you better skip the physical store and buy directly online!

What an antisocial boy is there. Is this the new hip? Have fun with it. Hopefully we will not see them again at all after Brexit.

Little offer

Bad service, wrong size given several times. It all took a very long time

Is simply not helped ... lost a few hundred euros in turnover

Sometimes you can succeed here. They have regular offers.

1 fitting room waiting for half an hour. Then open 1 cash register, we could queue there again.

Competitive prices and you will always find nice sporting goods with a brand.

Junk

Very unfriendly saleswoman, who also falls to her staff.