The staff is very kind and helpful! They have a great selection of quality hats as well. I will definitely be getting my next one here!

They ROCK! I am in LOVE with my new “Stetson”!! Mike and Teresa provided professional assistance and went ABOVE and BEYOND with this lady ‘s first foray (and not my last!) into their world of exceptional styles and great selection of hats.Thank you! You have a very happy customer.Paula Thornton

What a place! As many others before me, I needed my hat shape fixed. I walked in and was greeted by Mr. Benny Joe McCoy and it was first class service from the start. I never had a worry that my hat wasnt in good hands. I was asked what I wanted as far as shape and he knew exactly what to do. It was a pleasure watching him take the old shape out and craft my hat exactly how I wanted. The Hat Store gained another lifetime customer today. I will make the 4 hour drive from Louisiana anytime I have any hat needs from now on. Thank you!

I was visiting from out of town and when in Texas, you just have to buy a hat! I went in to this store after a quick Google search of the neighborhood. Man did these guys blow my mind. They had all the knowledge you could ask for! Got my big head fitted well in a hat, custom crown and brim to my liking. Branded my name inside and everything, all for a flat price of the hat. All the guys working there were very friendly and very happy to share their knowledge. Couldnt have asked for a better experience!

I took a friend visiting from Indiana to get a true Texas hat shopping experience and we had such a wonderful time. Dillon was a fantastic salesman. He listened to what we wanted, respected our budget and offered expert advice about different styles and shapes. He was personable and patient with us. When it was time to have our hats shaped, Anthony was a true artist! He paid attention to every detail and the finished product was impeccable! Overall, we had so much fun during our visit to The Hat Shop! Thank you to Dillon and Anthony for their exceptional service and hospitality!

Been wanting a hat made the way I want just for me for a long time, drove all the way from Kansas. Went into the hat store greeted right away, i knew what I wanted but they treated me awesome, love my new cowboy hat that Benny joe McCoy made for me very happy, great place great people, when I need my next cowboy hat I will drive all the way to Houston Texas to The Hat Store,,,, a very BIG THANK YOU

I took an old cowboy hat down there and Dylan who works there cleaned it up and reshape it for me. When I got ready to leave they told me I didnt owe him anything but I dropped 40 in the tip jar because I know that he worked on it to get it back to the shaky got it into. Many very beautiful hats of all kinds there dont go there if you dont want to fall in love with a hat and buy it.

The Hat Store gained a customer for life in my 13yr old daughter today! She went in with a picture of someone she looks up to in barrel racing and when Anthony saw the pic, he recognized the hat and was the one who shaped the hat for the girl in the picture! Small world! My daughter wanted a certain fit for racing and Anthony fixed her right up! We love supporting family owned businesses and will be back soon.

Great place to get a proper hat. Always regretted someone stealing the felt from my dorm room the last day of freshman year. Great staff. I had no idea what U needed, they zerod in on what would work for me (straw western style). Also, they shape the hat to your chosen style while you wait.

Great service and knowledgeable staff! Great selection of hats and also offer custom made hats. Enjoyed my visit and will definitely return!

I came into this store thinking that I knew what I wanted, but I left with the hat that I needed. Anthony gave me the best service ever and helped with everything. All I did was tell him what I wanted and he personalized this hat beautifully. This is by far the best service ever and such a great store. I strongly recommend this place if you’re looking for a hat 👍🏽

Found this on line and am visiting from NC. Thoroughly enjoyed the experience. This was so much better than buying a pre-formed hat off the rack! The help provided insures you get the right fit, price point and especially the right look. Hatters like these are a dying breed. If in the Houston area and want a hat just for you then this is a must to stop at!

Great experience! Friendly team at the hat store and patient. Needed an all purpose hat but wasn’t sure what direction to go. The entire team helped find the right hat and style. Thank you!

Exceptional! Holy hell, its amazing how easy it is to look at different options when you have an entire staff filled with knowledge.A huge shout-out to Benny Joe and the rest of the crew.There is a reason that everyone knows exactly who youre talking about when you say that youre going to The Hat Store!

Came here to buy my first cowboy hat and boy am I glad I did! These guys took the time to make adjustments and recommendations based on my head shape that would have never happened online. Big shout out to Dillon and Anthony were both superbly friendly and made the experience a great one!

BEST experience you could ever ask for. It was my first hat. My name is Jesse James. I have always wanted that unique hat. That would have fit a Jesse James.. They helped me design my dream hat. I bought there own brand. Which is amazing!! I learned so much from them. Super helpful, kind, humble, and respectful. Truly couldnt have asked for more. Thank you yall!! Ill be back soon!

Only place I will ever buy my hats from, and I go to school in Lubbock Texas. If you don’t know what you want just go see Anthony and let him hook you up. Always professional and always leave with a smile on my face.

Stopped in for a quick touch up and stiffening on an old hat. Anthony was awesome and quick!

Helpful and knowledgeable staff. Anthony did a great job custom fitting a hat for my dad!

A historic store. Amazing people and service. Guys are so patient even though you just want to try some hats. Free adjustments and golden initial printing. Worth your time and money.

Great hats, great service, great people!Whether shopping for felt or straw, getting an old favorite reshaped and cleaned, or adding that perfect hat band, The Hat Store is a solid choice.

I had a great experience at The Hat Store. Seth and Mr. Verne were extremely knowledgeable and gracious. I bought a hat that will last me a lifetime and the custom fit was perfect! Truly a work of art. I would highly recommend them to anyone wanting a custom/quality hat.

Great service. Anthony did a fantastic job of fitting me with the perfect hat.

Jerry can fit any fit anyone with an hat and make sure you look good before your leave.

My cheek muscles are sore from Smiles of satisfaction these guys have made a dream come true here in my own home City Houston Texas the hat store is awesome 10 times over

Friendly staff and very helpful will do more shopping here

The only place in Houston to buy your hat, hat band, and belt buckle. Walk in from out of town and walk out a cowboy or cowgirl. Take your old hat in to get refreshed. Great place and nice folks to get you looking your best. I bought my first hat there sixty years ago and still going back.

Great customer service, quality right out the door. Everyone who works here are helpful and respectful. Promise you will have a smile as you walk out :)

Sure you can go to boot barn or cavenders to get a hat, but the attention to detail and just overall experience here is amazing. Associates are real helpful, knowledgeable and just nice people man. Coming back for sure!

In the past month I have purchased two hats from The Hat Store in Houston, a Stetson Open Road Royal Deluxe and the Stetson Pinnacle Fedora. As a hat lover, I cant tell you how much I enjoyed visiting the store, trying on different styles and talking to the knowledgeable staff. It really feels like a throwback experience, and you can have your cap customized with a feather of your choice as well as your initials pressed into the band. Theres a level of care and attention to detail that makes you feel like the money was well spent. If youre in the market for a quality hat, support this local business and give them a try!

Loved it ! Honestly everyone in the store is more than helpful and their hats are absolutely amazing real beaver lmao but no honestly just a great experience in. All they even offers free water and coffee

Wanted to take a piece of Houston tradition home and came out with a smile and a gorgeous piece. Real friendly service and dedication displayed when I had my Stetson fitted, the craftsmanship could not be more apparent. A must if you’re looking for a genuine taste of Texas.

Love the service and the knowledge, have 3 and headed back for another one today.

The staff at the hat store was extremely helpful in assisting me to find the hat of my dreams. Any customer who goes here looking for a quality hat is sure to be satisfied.

This is where you need to go for a hat if you value that special customer service experience that is tough to find these days. I walked in not knowing much about hats but the crew got me up to speed quickly and the 40+ year veteran of shaping hats put me in the hat I was looking for!

Seth and Anthony were super friendly super helpful. Gave me and my friend a proper explanation of hat terminology and everything.

I did have a good experience. I just dont usually give out five stars. I drive a taxi cab and brought my customer there today. He is blind and yall are always very helpful. Thanks so much.

My salesman was very helpful and patient. Nice suggestion to add some reinforcement glue to the pinch point, and nice work from the hat tech. I had an excellect experience shopping here!

The best hat store by far! Quality, service, staff and their knowledge is impeccable! Thank you Anthony and Theresa for all that you have done and you made me feel very comfortable.

You’d think such a specific store like this would know how to treat its customers. Definitely uncomfortable being there. You can get a hat anywhere...

Got a beautiful hat for Christmas here. Great service.

Exceptional selection and quality. Built my hat just the way I wanted it. You will not be disappointed.

This is a great store and wow do they stand by their products! I bought a straw hat here 30 years ago for my son. Now I want to give it to my grandson but when I took it out of storage it was all crushed and out of shape. I sent it to The Hat Store. They told me they take care of their hats and they certainly did. It came back to me beautifully shaped. I am so happy with this place!

What a great place!!! I had them order me a hat. I was notified when it came in this week. I caught up with Anthony at the store as he was the one who ordered it for me. He and Cesar also got me a link to order a really 70s retro Feather Hat Band to put on the hat I ordered. When I got there Anthony got with me right up front and showed me the hat, and then went to work on shaping it for me. He really nailed the look of the 70s with an RCA Bullrider shape as a throwback to the 70s!!! It looks like it was a throwback to the Urban Cowboy movie days! While I was there I decided to get a winter felt hat and picked out an American Hat Company Pecan colored hat. Vern shaped this one for me into an Alpine with a George Strait Crease. It is a really nice looking hat and he did a great job, my wife loved it! Realty Great people that work here! Everyone is friendly, and they are all very capable hat shapers! They have many styles to help you pick your shape out up on the back wall. They also carry a large assortment of both straw and felt hats. They also have belts, really nice Silver belt buckle sets, and other items. A nice selection of hat bands to go on your new hat too!!! If your in the market for a new Lid to go on your head, go see the folks at the Hat Store!!!

Very nice place and very nice people, purchased a hat from there just yesterday as I am on a Houston trip and decided to get something to remember it, 7X chocolate felt hat. The people there were very professional and very helpful, the lady there spelled my name wrong and the guy who shaped my hat did not make them equal on both sides, but I got it fixed at cavenders, other than that very helpful people and great place .

Never again will I come here $25 for a sloppy Brush off, so called a clean lol get guys that know how to work on Hats

Helpful staff and great selection of hats.

As soon as we walked in, we were greeted and helped quickly. The young gentleman who assisted us was patient, knowledgeable and extremely helpful as well. We were in and out in 40 minutes with a custom shaped and fitted straw American Hat. Very happy with the service and overall experience here. Thank you!

Today, 11/28/2020 I went to the Hat store to purchase a felt hat. I came from McAllen, Texas just to get it custom fitted. As soon as I walked in, I was greeted and assisted by Mr. Leal by picking a hat that would fit the way it should and shaped it according to my face shape. I had never ever had a cowboy hat before because I couldn’t never find one that would fit me, it was either too long or too wide. Mr. Leal accomplished what I’ve always wanted and I left super happy with my American Hat. I will definitely come back for the summer to pick a straw hat.

Really high quality Western and other style hats...like, really nice. Super friendly and helpful staff that took the time to help me pick out a hat. Then the founder, Gary, worked on the shape for about 30 minutes, all the while explaining what he was doing and why. Then he asked if he could hold onto it for another couple hours to get it just right. When I came back to pick it up, he made them bring it to him for a final approval. At $230, I bought one the cheaper hats in the store...but was treated like I bought the most expensive thing in there. I could not have had a better experience.

Authentic hand made Cowboy 🤠 hats.

Went in looking to buy a pecan felt hat they had exactly what I needed got me in and out very quickly. Very smooth transaction. Good ole bunch of guys behind the counter easy to strike up a conversation with. Will be back!

Great store, very helpful staff. I am very happy with my vist and purchase. I will be back.

Karina in the Woodlands was amazing!!! Thank you!!!

Great selection, free cleaning of their hats for the life of the hat. The BEST!

This is a fun place to visit. We got my son a fedora for Christmas and we let him pick it out here. The hats are 100% beaver and beautiful. They shape and style the hats however you like and even put your name inside. The people who work there seem to love it.

Great place to buy cowboy hats!

Incredible customer service. I bought two great hats. Very helpful staff.

Great customer service! Michael Cooper was amazing! Thank you for helping my husband find the perfect hat!

I have a huge head and couldnt find a straw cowboy hat that would fit me anywhere. I had two different retailers recommend The Hat Store. They had exactly what I needed and took the time to fit it and style it exactly as I wanted, even though it was one of their less expensive hats. This place embodies a true Texas spirit of friendliness and I look forward to my next visit. The whole experience was a perfect fit.

Its been hard to find the chocolate Stetson straw hat anywhere, I appreciate you having my size and it arriving in Colorado in just a couple days! Thanks!

My family has been coming to this store for well over 4 decades and this is the place to go for best selection, shaping, and customer service. Having a hat hand shaped by the master hatters here is something to be very proud of.

I have to say that Gary Cohen and his family are truly the most wonderful people I have ever met. Gary is a true artist and exceptional at fitting and shaping hats. Their customer service is pretty amazing and not easy to find these days. I didnt know what to expect when I got there especially given his extensive client list of celebrities who go to him for their hats. But Gary and his family made me feel right at home. And hes a really great guy to have a conversation with. And when I get ready for a new hat the only place Ill go is The Hat Store. Thank you again Gary.

I went in the hat store Jan 2017 and had an awesome experience. They were extremely knowledgable and friendly. I was educated on what to look for in a quality fedora as well as how they are made and maintained. I did not make a purchase and they we open to answer any question I had. When you buy from them they claim to fit and maintain for the life of the hat. I will be back to buy one very soon!

Kudos to The Hat Store. They restored my sons straw hat after it had been damaged in shipment. They restored it to almost new appearance, which is amazing because it had been badly crushed. Great job guys!

The people were friendly, felt welcomed as soon as I walked in. Great place for custom and general hats, buckles and belts. I recommend you have a visit if you have a love for those apparels.

This place is the real deal. I went in and in a matter of minutes I found what I was looking for. The people were very friendly and helpful. I got educated while the gentleman was shaping my hat. I was so amazed. I will definitely come back for more. Worth the drive. I highly recommend this place.

Ive purchased 3 hats from this place for my boyfriend. By far this place has downright awesome customer service. The owner himself, Mr gary, shapes all the hats. I dont know that i would ever go somewhere else to buy a hat. This place is truly awesome and I highly admire how much pride they take in their work.

This was my 1st time to The Hat Store. I had an incredible experience with Vern (Tall Guy). Quiet, but very nice. He custom shaped my felt to his personal style, and The Hand on my straw. He did an incredible job. The customer service was awesome, and prices were very reasonable.

I left another western store that would not give me their time of day and came in to get a hat that emulated one my grandfather wore. I met with Mr. Gary and stayed as he took me through the process of hat making, the differences in shaping and caring for straw and felt, and the process of care afterwards. He and I had great conversation and by the end of my time there, I believe I had met just about every person in the store. Excellent customer service and high quality hats. They will work with any budget. Couldnt say more great things about the men and women working there.

Jace at The Hat Store is the only person I trust to shape a hat for me. He manages to get them perfect every time. The whole team treats everyone like family and they take great pride in their work. Whether you are buying a simple straw hat or a 1000x Felt, you get the same star treatment.

Great store friendly knowledge folks. Family owned and operated. Been​ dealing with them for 30+ years. If you need a good hat go there.

I cant believe I ever wasted my time going anywhere besides The Hate Store. Though they didnt have exactly what I wanted they were willing to order it asap. I decided to go with a different one for now, and I am very pleased. I will make the 45-60 minute drive to bring my other hats so they can easily fix what Cavenders cant.

Gary was so nice and shaped my husbands hat perfectly! He is so knowledgeable on details of hats, the shapes, and shaping. You cant go wrong with him!

Friendly and patient staff, their help was fantastic.

The real McCoy! Benni shaped my Stetson in a matter of seconds, good to be home

Great service and great people I really appreciate them so much.

Called all over Houston looking for someone who could provide a custom Gus style hat in black beaver and I was constantly referred to The Hat Store. Gary (short guy) went into more detail than I needed, and I am technically oriented. Materials of construction, pros/cons, prices, manufacturers, etc. The tall guy (referenced in these reviews elsewhere) isnt much on talk but shapes a mean hat. I also ordered a nice straw hat in a similar style, all in all not cheap but provided very professionally with a large side of useful information. If you are looking for a hat for the garden go to Walmart, if you are looking for a well made hat, professionally fitted and shaped, that you will be proud to own and wear for years go to The Hat Store. You dont find them like this much anymore.

Great service, very helpful even right before Christmas when it was super busy.

Great place to purchase a hat! Allot of great memorabilia to see. Go and get a hat for you, family, or friends and be part of this wonderful place

We are not from Texas and used Google to find a real cowboy hat store in Houston. We knew nothing about cowboy hats before going to The Hat Store. We left having a totally educational and satisfying experience...and a custom fit hat that we love to boot. The tall guy (referred to in another review) was the one who helped us. He was very patient. He explained thoroughly the reason for the difference in hat prices (much of which had to do with whether it was wool or rabbit or beaver, for example). He didnt try to upsell us after learning that our use for the hat would be very occasional. Hes also a real artist at his work. The hat was beautifully shaped and formed and fit perfectly. Fortunately, there was a lull in the store as we were completing our purchase which allowed him to educate us on how the hats are actually made; it was not at all what we thought. They made us feel like clients, not customers.

I knew I had to stop in here while visiting from the northeast. I was not let down. Gary is a true gentleman & professional. His family has been in the hat business for a century. If you want a hat this is the place to go.

THE HAT STORE couldnt have chosen a better name! If you need a hat that makes a statement this is THE STORE. They know more about HATS than Dr. Ruth knows about SEX. If youre looking for a cowboy hat for the Houston Livestock Show and Rodeo, you might want to plan ahead a month or two to avoid a wall to wall line of patrons.

Great place, professional employees, excellent selections.

Had a great time with Tony. He took the time to customize a hat for my daughters boyfriend. Such an amazing experience.

Mathew was AWESOME helping me pick out a hat. The entire staff was friendly. I will come again if and when Im back in Houston

One stop shop for hat needs. Friendly staff and great service.

Customer service is at the level you do not get anymore. They fit your hands right on the spot. I bought a Derby and I love it! They personalize it and all. I will be back.

Staff were helpful and were able to measure my head to get the perfect fit.

First time at The Hat Store, they didnt have my size, but took my info and said theyd call when ready. Did as promised, shaped exactly as promised. Be patient, youll get a real hat experience. Great people, outstanding service. Ill be back, for sure.

Purchased an open road Stetson today. This is by far the most personal and professional experience I have ever had. This if the way things should be. I will be a life long customer.

Hands down the best hat store in Texas! High quality products with a very knowledgeable and talented staff.

Not a better place on earth to get a hat of any kind western or dress fadora

Great selection of hats. Gary is the best. Very good customer service.

The one and only place anyone that wants a real hat should go.

Gary is an amazing person, with many years of experience, he will not let you down!!!

I called 10 mins. Before they closed begging for them to stay open for a few extra mins as I sped over to their shop. They were more than happy to help out at the last min. True quality hats, care and craftsmanship. If you pride your hat, you bought it here. Thank you again.

They are busy but took care of their customers in timely manner. Also ok if your hat has got out of shape they straightened all, if its there hat they do it for free as their service, if you baught your hat somewhere else theres a small fee of $25. To reshape your hat but they are good at it

Cool place, great store, good selection of hats, hatbands and related items. Even met Michael Berry and Ramon there when I visited.

I highly recommend The Hat Store. Great customer service, huge selection of hats, and staff is highly knowledgeable.