Very helpful staff fixed our lost name plate on the spot.

The staff were so helpful! My husband purchased a beautiful Tumi bag, which the staff monogrammed his initials on for free-- on the spot.

Nice personal bags for both men and women!

I want to start by saying Tumi is a wonderful brand and we are life long customers. Love their products always.Today we had an unpleasant experience with the staff, though.Very unprofessional staff. A larger lady with crooked teeth and a short, white haired man with glasses assisted us today. We came in the other week to return a wallet that had a defect. The new one we got was not cut straight but we didnt notice until we got home.We then came back to get a new one. Both sales associates *pretended* like they could not see that the cut was crooked! It was evident they were lying. The woman said yes theyre all cut that way to make it easier to get your cards out. No cardholder that my significant other has had in 9 years of being a Tumi customer was cut as such. We asked for another wallet and showed her that the wallets differed. She tried to explain again and still did not look us in the eye.Then the gentleman came over and also hesitantly said I do not see it, no, I dont know what to tell you. Ive been with Tumi for years and never have had a customer have so many problems with a wallet. Im pretty sure if youve been there for years, youd have noticed defects along the way. Were not the first customers to notice something wrong.After more back and forth, we gave up after the gentleman told us to just call customer service. We were not rude at any point and made it clear that this was not their fault; we just wanted to see if there was another wallet.My biggest issue honestly - was that it seemed like they just didnt want to deal with us again. If Im paying more than $130 dollars for a wallet, I would hope its in tip top shape. It was only our 2nd time in there and we were not being difficult; there was no reason to be annoyed by us.

Good service here.