Terrible! Terrible! Terrible!Purchase the phone 4 days ago in this phone was suggested by the manager of Metro PC in hueytown. Today is Saturday and this particular Motorola phone has all sorts of malfunctions and is not working properly. I was not entitled to upgrade as of yet so I paid retail price for this Motorola 5G. I simply requested to just go back to Moto g which cost less. I did not want a refund or the difference. I simply just wanted a phone that I know works without any issues. I spoke to customer service twice while in the store who specifically said that I shouldnt have a problem with doing so (exchanging) but the store refused!!!I did not get an upgrade or an upgrade phone I paid retail price in this store was not willing to help in any way. The only thing they were willing to do was send off under warranty. I have patronized this particular store for a few years now it has never complained about anything or any phones that I purchased. Its not like I was asking for a miracle I was just asking for understanding, reconsideration, and excellent customer service which I received none of the three. After being there an hour, the store owner came spoke with the store clerk for a moment and went to the back without trying to address or acknowledge the issue that I was having with his products in his store.

The lady in there was very nice and helpful 🙂

The woman stole my money and it was the manager that done it

DONT DO THE SMART PAY OPTION!!! I had the cash to pay for the phone. He talks me into doing smart pay by offering to throw in a couple of bluetooth speakers and a headset. I call the payment place today to get info on the plan. Ive already played $160 of what should have only cost me $326 that day. They tell me I owe 11 more payments of $79. That brings the total to $1020? What the hell? You are supposed to help your customers, not screw them over!!!

Every time I go to MetroPCS they cant fix my issue and tell me to do a warranty I do a warranty and get the same issues again.

This is the second time I have come to the Hueytown location and they have been closed 25 or more minutes earlier than their listed operating hours. When you are getting poor service like this who can be called to make a difference. On this occasion when I drove up at 7:37 pm, the open signs were on and there was a man sitting at the counter. The door was locked and, He exclaimed, sorry they were closed. When I began to take pictures of the service times posted on the door, he quickly hurried from the counter, cut the open signs off and would not return to the counter. Unfortunately, I was not able to photograph him also. It is sad that poor service is the norm these days. Service times and policies should be honored, you knew the hours when you applied for the job!!!!!!!

The nicest people ever, and the best customer serviceI recommend every metropcs customers to give it a visit.

Very Nice People. best customer service ever

It was hot inside. I needed a replacement phone which is on warranty and the girl said she cant help me and that she didnt even look into my account because I had insurance and I need to call customer service. But at the same time she was going through my phone. Had the phone 1 month she was rude and didnt want to really help me at all!

Sorry to every customer that has come to this metro by t-mobile that they had to do with a rude person in the store. The store is under new mangerment. I hope you would give the store another try.

The system is always slow just like the person who works there

Hot in building and the guy knew nothing

Manager doesnt know her job and is rude.

Poor customer service and rude employees

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Love it