Let me begin by saying I never take the time to write reviews but Primoprint is so far & above the competition and made my experience so positive I just had to.My print project was quite large and complex, I wrote to several of the top printers and more obscure printers online and Primoprint was the ONLY one who took the time to read my email and reply with an understanding of what I was trying to do plus a quote (at a GREAT price).This alone made me choose to work with them but their amazing support team stayed with me every. single. step. They answered questions I had about payment, shipping, printing, design, proof approvals, everything! They always replied quickly and thoroughly. I never felt like I was being funneled through a support system, it always felt like they were trying to genuinely understand my project and help me.This all wouldnt mean much if the project was subpar but it turned out PERFECTLY. Every concern I had was put to rest and the final product, a massive 46 sets of unique printed cards were all beautiful, clear and of a consistent, high professional quality (which still blows my mind because the price was so good).I will be working with Primoprint again and again and I highly recommend them to anyone who needs prints :)
I just wanted to thank you all for the great work you did on the weight tickets that we ordered. They look great and we have been using them daily. Your price was very fair. They were just as ordered and delivered right on time. We look forward to using you in the future.
We had Kelly design and print two business cards for us. She did an AMAZING job. Communicate was excellent. Expectations were more than met, and when the cards came in the mail, they were beautiful. The paper was excellent quality. And the prices are extremely reasonable. Will be using Primoprint again.
The cusotmer serivce and products are always excellent. I would never use another
I had great service all the way through the process. I ordered business cards that had both inline foil and spot varnish. The design team (Brooke) was there the whole way to help and I am very please with the results. The picture doesnt do it justice. I will be going through Primo Print from here on out.
Telephone communications about a custom project quote went very poorly start to finish, the last representative was constantly interrupting and refused to listen and comprehend. Requested owner to call but hasnt. Have done business with this company for many years and this was the worst experience ever.
Kelly was wonderful to team with. A true asset to the Primo Team. My current employer, a high volume user of the Primo Team, recommended their services for my personal use and I couldnt be more happy with my decision. Top notch service, quality, and ideas! I will be back!
This is my second time working with Primo Print and once it again it was a wonderful experience. Brooke and Jen from the design department were very patient with me about editing my initial designs and uploading the correct documents. Great communication. The cards came out amazing and were shipped on time. Exactly as we discussed. Definitely recommend to anyone searching for quality business cards and professional service.
Amazing company! Their customer service is probably the best part. Very friendly and have fast response time. The first thing I ever ordered from them was a custom print and they did a great job making sure everything was set up correctly. Print quality is excellent! Will keep printing from them.
PP has been an absolute pleasure to work with! They staff is exceptional. Irene is the most patient person Ive ever dealt with (any company) and so helpful. Jen is excellent if you need help formatting the right business cards. Also, their products are pristine! So happy I found this company. Not using anyone else for printing hence forth.
Brooke and Jen J. are the best graphic designers. The way our business cards, presentation folders and letterheads came out were simply amazing. Brooke did multiple revisions to our liking and our clients love the look of our new stationery. Brooke responding to emails quickly and had proofs back to us to view every revision round. I def will continue to work with Primo Print they are amazing!!!! - Daniel Miller
My cards look wonderful. Primoprint was easy to work with. Gave me just what I needed. I was on a time crunch to get my hero cards and they delivered. Again I recommend Primoprint. GREAT COMPANY TO WORK WITH.Thank you Primoprint.
I couldnt decide how to go about having a business card made. I saw they had a nominal fee to create one for you. This task was given to Brooke at PrimoPrint. I made payment and within about an hour I had 3 designs to choose from. I took elements from all three and asked her to do that. She came back one more time very quickly with another design. It was ALMOST perfect. We changed 2 minor details and BOOM, business card. She held my hand the whole way through the process and even checked back to make sure everything was perfect. The cards were printed and the only thing I could possibly complain about is that shipping was slow in a VERY minor way. I would definitely do business with them again. I only interacted with one person, and she was great. Thanks Brooke!
We have used a few different vendors to help us out with various needs and Primo Print is hands down the best. Everyone I have interacted with is very friendly and always goes above and beyond to help you out. They truly care about your business which seems rare these days. I highly recommend their services.
I had an overall great experience with Primo Print. We wanted one set of business cards to be reprinted with another color and they executed the reprint smoothly and without question - it was wonderful. I love the whole user experience on their website, it tells you what stage they are in every step of the way. Excellent customer service!
I am so impressed with this group. They are very personable and hands on with the process of ordering. They printed the wrong edit of my order and the reprinted at no cost and expedited the shipping to get it to me on time. I will definitely be ordering from them again!
Primo Print has some of the best customer service that I have ever come across. Irene worked for almost half a day with me to ensure that an important package was delivered, even after UPS caused a significant delay. I was very impressed with how professional and patient she was. Will definitely be ordering from Primo Print more in the future. Highly recommend.
Primo Print is simply the best printing company out there. The customer service team goes above and beyond to answer questions, make last minute changes, and give recommendations and advice on specific print jobs. I recommend them to EVERYONE.Not only is the customer service great, but the quality is amazing. Many of my clients prefer to use my printing company to get the job done because the quality is undeniable.Thank you, Primo Print, for everything you do!
Excellent customer service! Excellent communication! Excellent final product! I cant rate their design work as I sent my own graphics to be printed as posters. However, when I had any questions, I used their online contact form and they responded in minutes! Their short run poster prices are the best around. You will not be disappointed.
During the whole process our customer had some last minute changes. The printing had already been done, but Primo Print was willing to work with us on getting all this done again. We were credited refunds and it was exceptionally easy. Our representative Natalie was extremely helpful and professional. I would recommend them to anyone.
Used this place multiple times for business card printing. The design and finish are superb! When I repeatedly go to trade shows and hand my card out Ive heard multiple times that they remember receiving my business card last year! Can you imagine!!? I highly recommend their services!
Our experiences with Primo Print have been great! From the beginning, we had ideas for a very specific and different type of business card for our TEAM. The team at Primo Print was very helpful throughout the entire process. They were friendly, knowledgeable and quick to respond. Our orders have always been processed, created and shipped very quickly and we are happy with the resulting product and the affordable price. We will continue to use and recommend Primo Print.
As a designer, Primo Print have allowed me to produce beautiful printed pieces with great quality and delivered in record time for all my clients. The customer service is beyond exceptional, on many occasions after just mentioning the urgency of a job they went out of the way to make sure is delivered even before expected, anytime I have a question they are available immediately. I will definitely continue working with them, as they make the whole printing process a completely pleasurable experience.
Natalie from Primo Print is amazing. We exchanged numerous emails on a project and she is extremely informative with my request(s) and very patient with me! Her communication is exemplary!!! Jen was great in designing and facilitating my order to the specs I desired. We will be using Primo Print for all of our printing needs! On top of everything theyre prices are incredibly reasonable! Thank you for everything Primo Print and Natalie - earned our business for life!!!
Amazing design and printing service, I couldnt be happier with my new business cards. Great customer service also, I called before placing an order and very nice gentleman explained all the different types and finishes. Also the the designers worked with me to make sure I got exactly what I wanted. I would definitely recommend Primo Print to anyone looking for a more luxury type business card with high end finishes on both sides, or just an amazing printing service!
Ive ordered several business cards and Primo Print is by far the best Ive ordered from so far.I would highly recommend these guys for any business cards you may need. I ordered the plastic pvc business cards from them and they exceeded my expectations. They did a matte finish on the back side and some of the elements of the front side of the card. It came out looking really classy. I was definitely impressed.They had great customer service. I called in and they answered all my questions and helped me with some of the concerns I had with my order.
Love using PrimoPrint. Been using them for the last 5 years. Very happy with the customer service and response time. Clients and all are pleased with the quality of the print materials we receive. They are also super quick and helpful if any issues occur in the ordering process. Highly recommend.
Primo Print has the best quality cards at the best prices I have found anywhere. I have been ordering spot UV cards from them for years. In a pinch, customer service has helped me out fixing a mistake I made. Its rare to get great service these days. Regardless of what I order from them I know it will be top quality so I dont have to worry about proofs. They have always come through.
Such an incredible and fantastic company to work with. I really appreciate the quality and cost savings they bring to the market. My clients never fail to be impressed!! Ridiculously fast turn times, impeccable print runs, quality control is through the roof, free proofing...all around outstanding!!
Had some trouble setting up files myself and Liza from Primo Print came to the rescue. Via the handy chat feature on the site I was able to instantly get help and assistance to set up my print files correctly. Thank you so much Liza for all of your patience and help!!!
Ive been using Primo Print for a couple of years now, whether Im printing personal things or printing projects for my company and my customer experience has been great. The prices are unbeatable and the quality print is clean and professional. Not only is there uploading features easy to use but there customer service is quick and efficient. I highly recommend using Primo Print.
They were the cheapest price so I wasnt sure if it would be a good product but it was! And the customer service was excellent! I rarely write reviews, but I wanted to take the time to share my great experience.
I have used Primo Print for a number of years and a number of my clients jobs and they are outstanding from both the printing point of view as well as their customer service. Each is second to none in my opinion. Their vast assortment of product is fantastic and the completed jobs are first class quality, professional, and expedited quickly. The few times over the years that I have had to speak to someone on the phone has also been an exceptional experience. They are always very helpful and very pleasant (Irene was no different today, she was awesome). I can not say enough great things about this company and HIGHLY recommend them.
I wanted hang tags that were somewhat complicated in their design. Jen, at Primo Printing, helped me through the process with care, quickness, and creativity, and at a price about half what others had quoted to me. She made it easy for me, and I am not only appreciative, but happy to recommend her, and the company, to anyone needing their products.
Ive placed two orders with Primo Print now and both times the service has been amazing. I am not, by any means, a designer, but Primo Print worked with me on both designs to make sure they would meet my expectations. Julie and the whole crew is fantastic and I would recommend them to anyone. Thanks!
This company is great! I accidentally ordered the wrong size of signs, and they gave me a credit regardless. The quality is good and the service exceptional! Highly recommend them.
Primo Print is the BEST! I order from them pretty often, and the quality is great and the prices are fantastic. They also get everything done and shipped out quickly. The one time I had an issue with print quality (partly my own fault) they were very helpful in getting it corrected. I would highly recommend them.
I am yet to find a company that prints business cards at the quality and price of Primo Print. I have placed numerous orders with them and all of them have turned out fantastic. When I placed my most recent order I had an error in the file that wouldve negatively affected printing. Primo Print caught the error before printing sent me an email and even fixed the file all free of cost! Stellar service all around.
I used to think business cards were a waste of time, and then I found Primo Print. Its amazing how much excitement can be created from a vibrantly colored and well designed business card. They are always ahead of the curve on the new and exciting techniques to make your card a step above the rest. I used to forgo handing out my card, and shortly after receiving my order from Primo Print not only was I handing out my cards, but I was sending my customers, friends, and family to Primo to get their cards from them too! Dont take my word for it, give them a shot, you will not be let down.
I have been using Primo Print for a few years now and everything from business cards to postcard flyers get made from them. I upload my own art and their preflight online inspection for artwork is fast and easy. The turn around time has always been really fast. This is the only company you should be using for your business. I love them and you will too.
Marc from Primo Print was super helpful. Very easy to work with and stand behind their product. A rarity in the printing industry. I will continue to order from a company that still believes in customer service.I have ordered from a variety of other print shops and Primo is by far the best.
Incredible service!I moonlight as a designer & print broker, and work with 7 printers, fairly regularly, to pass along the best values possible to my clients. Primo is the only trade printer Ive ever worked with that feels more like a partner, than a vendor. Theyve earned my trust by allowing me to turn over print files, and demonstrating attentiveness and integrity with regards to my orders. Theyve saved me on more than one occasion, and I highly recommend them.
I found Primoprints website tedious to use to find out what different business card options cost. Each time you select one option, you have to re-select a bunch of other options, so it takes forever to get a sense of which options cost what. Their shipping was almost twice that of competitors. The online card previews were wrong, but the cards came out (almost) right. Quality and price seem good, so its a shame the website experience isnt better.
I am a member of a non-profit organization. When ordering some cards for our organization, I had a few questions and was answered immediately. The customer service was excellent: friendly and quick. I was told before dealing with Primo Print that they had very good customer service and not to hesitate to contact them with any questions I might have. The product was also delivered quickly and it met my expectations. I was also very happy to be provided with a discounted rate after the company realized the printing job was for a non-profit organization. They quickly reimbursed the difference between the original price I was charged and the discounted rate for a non-profit. I would recommend this company to anyone.
Ive been working with Primo Print for my theatre company in Connecticut, Bated Breath. The always go above and beyond to help me get the work just right. In particular, Julie spends a lot of time helping me. Shes punctual, reliable, friendly and knows her stuff. I totally recommend Julie as Employee of the Month and Primo Print for your printing needs.
We wanted something that really popped and this, combined with amazing customer service and truly jaw dropping turn around was it! I mean, how many times can you hire a designer for an affordable price and get real people implementing the ideas you have? The reviews are real. Lovely people and amazing products.
Their help team was awesome when I had concerns with my order: very patient and kind. Also their pricing is very affordable compared to other sites I had looked into for business cards. I havent received my product yet but I have high expectations :)
Awesome customer service! Quick to respond and thoughtful in answering my questions. Natalie was extremely helpful. Price was higher, but the service was outstanding.
Today I received an email saying there was an issue with my order and that I needed to re-submit my images. I called to try and understand what that meant. Come to find out I didnt need a certain Spot UV Mask on my order. An awesome gentleman by the name of Neil helped me with my dilemma and actually saved me 89 dollars off my order because it wasnt needed. I will for certain be ordering from Primo Print in the future!
I thoroughly enjoyed my experience with Primo Print! Their customer service is so incredibly helpful and professional. The only thing Ive ordered from them is postcards and as far as that goes, they have the best pricing Ive seen so far. Great quality and great experience overall!
Kelly was fantastic to work with. She was open to our thoughts and requests and the finished invites look amazing.
First time ordering bookmarks for our library. I do not dole out stars willy-nilly. This company is the BEST. Unsurpassed customer service, ease of navigating website, fast shipping, and superb quality. Spoke with Irene on Chat and all questions answered immediately. Received shipment earlier than promised and was able to share the bookmarks with the Library Board on Monday evening. One Board member asked to see the samples of postcards Primo Print sent and said she would be ordering also. I guess I sounded like a commercial!
Ive been ordering from this company for years and told many many people about them. Ordering and reordering is very simple and they will go to any lenght to rush an order that is time sensitive. Overall, very good experience.
This is the first time I have used this company and WOW, the quality is beautiful and the price is very fair! The customer service is wonderful and very accommodating regarding an issue I had after I received my order. They fixed it immediately! Im hooked and will be doing all of my printing moving forward with this company.Thank you!The YumYumPuppy Pet Products Team
Fantastic customer service and product support. I had a few questions regarding their print process and file set up and I received quick responses to my emails by a friendly, helpful and courteous staff. I definitely will be using Primo again.
I live in Victoria, BC, Canada. Primo Print is the best online service I have ever used. The quality of the 4X9 Rack Card and business cards and level of customer service surpassed expectations. For the price delivered to my door - all around fantastic.
Awesome service. Would recommend to everyone! I have ordered more than 20 different print projects from PrimoPrint and Ive not yet been disappointed. The customer service team is always helpful and responsive. Thanks guys!
This was my first time working with Primo Print. After being burned by another graphic designer who literally stole my files and held them hostage after paying for them, Primo came to the rescue in order to recreate beautiful business cards. Working with Kelly was a breeze, she made everything easy and simple, answered my questions clearly in a timely manner. I truly could not ask for more. Id also like to thank Elyssa who was my very first point of contact. You guys are a great team. I will be working with you again for all my printing needs.
Liza at Primo Print has been unbelievably incredible to work with. She has quickly responded to every request and question Ive had throughout the process of designing my updated business cards. I will happily recommend them to others and I will be using them consistently for years to come.
If you are looking for a printing company, STOP RIGHT NOW! Primo Print is the way to go! We are a reseller with Primo and we have had no issues so far. Natalie always take it a step further to offer custom quotes and always professionally helps us. Prices are very affordable compared to many competitors but Il choose Primo over any other company due to their professional service. Highly recommend!
Incredibly responsive team. When I had an issue, they were very good at addressing and keeping in contact during the entire process. Much appreciated!
Awesome customer service. They were able to answer my questions quickly. They were also very nice and I felt like I was taken cared of. Thank you Promo Print!
Great printing company. Very happy with the printing output of all the products I have ordered thus far. Customer service is outstanding! Been a client for over 5 years.
I work at a sign shop and have ordered only about 4 times from Primo Print. I was hesitant at first, worrying that a print shop offering so many elaborate products at great prices with impressive turn around times had to be too good to be true. I looked for any bad reviews that might have been made about the company that would confirm my suspicions but was pleasantly surprised by countless rave reviews!I have to say that the orders we have received from Primo Print have been stunning, luxurious, and on the mark. We had only one issue so far with the spot gloss not matching the text on one order, but once I reported this to the company, my issue was addressed quickly, with sincerity, and without any complications or drama. This is a far cry from some other companies which transfer you from person to person, asking all the same questions over and over, all while acting hostile, impatient, and as if youre trying to cheat them. Primo Print was the antithesis of this experience.We are excited to continue collaborating with this print shop and pushing the boundaries of what we can create. Their quality is amazing, the support staff is very accommodating, and the website is intuitive and comprehensive. You wont be sorry!
We use Primo Print for our company often. When I have needed help and direction, staff have been quick to help me online, with any direction to get things going smoothly.And to have the order processed and received so quickly adds to the already top-notch service and availability provided by the staff.
Anytime I look for something to be printed I go to them first. Not only do I know I will expect a great quality product, their customer service makes sure that you dont end up submitting something wrong which could result in a bad print which shows their attention to detail. If I were writing a review for them on ebay it would be 5 star, fast turn around, quality product, great customer service, definitely recommend!
Primo Print has Primo service. Great prices and phenomenal customer service... Cant beat that with a stick. We had some delivery issues, mainly due to UPS, I sent an email inquiry to the Primo team and got a response the same day. How awesome is that! I co-founded a non-profit organization and am responsible for quality and cost effective purchases, and whenever ive tried to go cost effective... I rarely get such awesome customer service. Thank you Primo Print, you truly are 5 Stars!
My first order experience has been nothing short of fantastic. Quite possibly the best customer service I have had in years! Ill be doing a lot more business here.
Thank you so much!!! Love what you guys produce and have been happy with all the products that I have gotten for my clients over the years! love how simple it is to price out and having an easy, affordable option to go to for foil/spot uv, etc. is a designers dream! Keep up the good work!
Great company to deal with. The graphic artist named Kelly was great, super quick responses and her creativity was top notch. I found the company on line with no other references and will for sure use this company again.
Best prices on the net. Great and fast service. Easy to work with. My go to for my printing.
Great customer service! They are truly a pleasure to work with. They hold their work to a high standard and make sure their clients get exactly what they want.
Love the easy-to-use website and customer service that primoprint has to offer. Ive been using them for four years now, and they are like a fine wine, they just keep getting better with age. Love to see that they are adding new products and still keeping prices competitive!
Primo Print has been an absolutely incredible resource for me to serve my clients. Their customer service is outstanding and they are willing to work with you directly to make sure that you are getting the product you are looking for. (Thank you so much Natalie!!) Their communication shows they care about their customers. The quality and prices of my products through Primo Print has been leaps and bounds above competitors that I have previously used and I will continue to use them in the future. I would recommend them 100% to anyone looking for printing services. #PrimoPrint
Amazing service. Their customer service representatives were very helpful with every question that I had and with my changes to an order. They were very flexible, well knowledged and extremely understanding to my needs. Highly recommended.
Primo Print has consistently delivered a great product at a great price, and have gone out of their way to deliver on time and on budget. I highly recommend them wherever I go and am so pleased to recommend such a great company. Thanks again, Primo Print, for coming through for me time and time again! Denise Marchisotto, Glow Wellness
Ive used these guys a couple times for business card jobs and theyve been exceedingly helpful and punctual. They keep their promises and go out of their way to make sure you are satisfied with their service and printing. They alsp seem to have the best pricing compared to others I looked at, and they have a wonderful variety of design options. Highly recommend!
I was looking for a service to help with our non profit auction. When I saw all the positive reviews I immediately put my trust in PRIMOPRINT! We ran into a few snags, but they were right there to help guide me thru dpis and what would look best once it was printed. I am thrilled with the end result. I will never use any other printing company again. Primoprint offers the best prices at the highest quality with lots of options to choose from. The customer service is A++++++++
Primo print has the most excellent customer service and printing. My clients are always satisfied with everything they do and they always take care of any issue I run into. I will not use another printer period.
Phenomenal customer service!!! Elyssa was very helpful answering all of my questions to get the correct formatting for my business cards. Will definitely use Primo Print for all future print jobs!
I can sum up my Primo Print experience in three words: AWESOME CUSTOMER SERVICE! I am clueless in the computer graphic department and these folks walked me right through it. The best part was the direction and feedback was almost always instant. Great time saver for what could have been a huge headache for me. Big shout out to Jackie and Julie! Thank you, thank you!
Ive now used Primo Print on two separate occasions for our business needs and I have been so impressed with the quality of work and their timeliness. I will be using them for all of my future printing needs. Amazing work and fast, friendly designers.
Im VERY HAPPY of their fast and friendly services. The online order system is user friendly and give you all information for each steps. The definition and quality of print are awesome. I recommend primoprint!!
Its going to sound like PP paid me to write this review but I assure you they did not compensate me in any way. The service is always prompt, thorough and personal and the staff is very knowledgeable about their products and eager to help. Some other companies are impossible to get in touch with but I always look forward to contacting the staff at Primo Print. Its such a pleasure to deal with them. Their prices are also super competitive, even after the exchange rate is taken into account (as I am in Canada)! Highly recommended. I doubt Ill ever go anywhere else for my printing needs. Thanks!!
Jen at Primo Print has been so helpful. She made everything easy and affordable. We will be using them again!
I cant say enough about Primo Prints customer service. They make themselves available what seems like 24/7 and will address and correct any issues that you may find yourself faced with. Would recommend Primo Print to anyone looking for exceptional quality products and even better customer service.
Primo Print is the absolute BEST in the business.5 Stars for customer service-Always a friendly representative awaiting your call - never have I been redirected to the voicemail.5 Stars for design team-Brooke is a champion when it comes to assisting with design and editing. I was afraid of my (literally) hundreds of requests and tweaks, that she would run for the hills - she always accommodates with a smile. She is able to align with your vision of what you want and produce it.5 Stars for the products themselves-Every product Ive commissioned (business cards, EDDM, letter-sized postcards, etc.) have been outstanding.-Top notch features offered: Stamped foil, Spot-UV, Gloss, etc. Many companies are very limited on how innovative you can design your product; Primo Print breaks these limits.Primo Print for President 2016, in my opinion. Hands down.
My wife and I are opening a new Boutique. We were in need of assistance with Post Cards and EDDM and upon reading all the great reviews online I decided to contact Primo print and give them a shot. I was amazed at the great customer service and immediate responses from their design team. Within 2 days I have my proofs ready to print and they did an awesome Job.We cant wait for the final product to arrive in the mail and look forward to working with them in the near future for any of our business needs.
Primo is the best company for all your marketing needs. The customer service team works fast and is extremely helpful. I highly recommend Primo Print!
Super easy process. JenJ helped me re-do my logo and create some awesome cards! Great company to work with.
They are amazing! And have even more Amazing Designers! JenJ was wonderful to work with and we were able to make multiple orders for our company with her within a weeks time. We found our Printing company!
Rockstars. Primo Print helped me with my large and complex order. Throughout the production and shipping process it proactively provided updates thereby minimizing my time hunting down information. Ill definitely use them again!
Ive been using Primo Print for years! Theyre printing services are amazing and if you dont see something you like, they take custom orders to make any size. Im writing this review not only because I can trust their service, but also because their reps (especially Natalie W) are super helpful and kind--not to mention fast at getting back to you. You cant go wrong with using Primo Print!
Working with the Primo team is awesome. Customer service is fantastic. Quick and thorough communication - theyre easy to work with. They go the extra mile in all aspects, and are actually consultative toward the best possible end product, which is rare these days. Ive been recommending Primo to everyone thats been praising our marketing materials, etc. Im very thankful for such good partners in helping me with my new business. Plus, their prices are very competitive!
We used Primo Print for several projects now with great success. Wide variety of products to choose from, helpful design team and top notch customer service. Thank you!
We have been using Primo Print for our business cards and we have never had any mistakes. The customer service is great and we can always get a real person on a phone and the live chat actually are the same people that you get on the phone!
I just wanted to say a huge THANK YOU to your company! We have put in a lot of orders in the past month, upgrading our printing and signage all around our church campus. Your printing has been incredible, and the service has been outstanding. Thank you to everyone within your company for all that they do, and the care that they put into the product and customer.
I ordered biz cards for a client and had them shipped directly to them. The client was delighted with the quality and overall look. I saw them for the first time about a month later, and realized my order for 2 rounded corners had been done as all 4 corners rounded. Clearly the client hadnt noticed, and they were perfectly usable cards, but I let PrimoPrint know something had gone amiss with their bindery (purely as a courtesy). Their CS got back to me within an hour, insisted on a reprint to correct the corners, and the new order shipped out in just two days. (And remember, I was reporting this over a month after the order was received!) Very impressive response, and its why I keep using these guys faithfully.