Today was my first delivery with DOLE. I called bright and early and they were able to deliver the same day! I was running low on heating oil and was very cold. So I was very grateful for their assistance. Gene, came and delivered the oil. He was kind, professional and knowledgeable about the heating tank and how much I needed. I am happy I called them. I called Perillo earlier and they were very rude to me on the phone. Not DOLE. You cant get good customer service these days, just speaking to me in a friendly manner goes a long way in my book!

Dole performed work on our Boiler & Furnace over the course of (4) visits in the winter of 2020-2021. The first visit occurred when we realized something was an issue with our oil filter. They supposedly fixed it and also told us we needed to see a Chimney company because the Chimney connection and inner lining was shot and needed to be fixed. The first visit from Dole cost around $400, the Chimney Repair company cost around $2200.The second visit from Dole was due to our Oil Supplier being a week late causing our tank to be emptied and it required a reset of our Furnace by Dole upon the refilling, that visit cost around $400. We fired our Oil provider for causing this delay that led to Furnace work and then we noticed 3 days after this visit from Dole our Smoke Alarm going off in the boiler room in the middle of the night. Dole had to revisit, this is the third visit and apparently their previous technician overlooked that there was a lot of soot and the furnace required cleaning. They did that visit free of charge to cover their own incompetence from a previous visit.The final visit which cost approximately $400 came today less than 6 weeks after their last visit because the oil was transmitting a bad smell and smoking in the boiler room last night. Dole’s technicians could not determine why the furnace burner stopped working and provided incomplete excuses as to why this was not previously noticed but did want to charge us $2000 to replace the furnace burner. We told them we’d get back to them and that we were not happy with them visiting (4) times over the course of the winter because that would conclude either they didn’t know what they were doing or that our boiler and oil system needed to be replaced in full because if it did work properly we would not need (4) service visits in one winter. They also told us they could not guarantee this repair would make the other service issues go away as they gave response of other machine parts fail at different times for different reasons.This was Dole’s final visit because we will not be doing work with them to replace our furnace burner. Each visit they did resulted in a revisit and I see now they are the kind of company that does shoddy work in the hopes of getting rework to double or triple bill for the same initial service. We spent over $1000 on Dole and $2000 on the Chimney Repair and we still do not have a fully working Furnace and Boiler in our house. Add to this there are people residing in our house in the occupied bedroom right next to the Boiler Room, Dole’s failure to correct this issue creates a life safety issue within our house that we may become liable for. Why should we pay them $2000 for service that will result in a $5000 revisit in a few months? This is their way of doing business on HVAC/Plumbing work, for this reason we recommend Highly Avoid.UPDATE PER OWNER RESPONSE-The owner says in their response more than one item that is untrue, and the true items said only confirm some of the ways they do business. First, owner says Chimney was brought up last year and we did nothing about it, fact is we spent $2200 getting the chimney relined and cleaned with a chimney contractor per their recommendations. Second owner also says we use substandard fuel for our oil tank, fact is weve used the same oil we’ve been using and only now did our oil become an issue, they could not provide response to previous oil acting in this manner, that tells me company cannot stay consistent with what issues are present with the boiler, furnace, and oil system at our house. Third, owner says they came back for this last visit after 4 months, owner cannot do simple math, we last saw them in January 2021 which they admit in their response, they revisited in March 2021, on the numeric scale, January is 1, March is 3, 3-1=2, if it was 4 months it would’ve been May which is 5, May 2021 has not yet happened. Fourth, owner confirms revisit by their company on third visit 3 days after second visit occurred, that is an admission to not handling one visit properly.

Amazing service

Ive been using Dole Fuel for almost 2 years now thanks to a recommendation from a friend. They are reliable, they have automatic deliveries, but their pricing is equal to (and sometimes better than!) COD fuel companies.