Great service, went above and beyond to provide the o rings I was needing.
Northern tool has very good product quality . Also stand behind the tools and equipment that is sold. Im very pleased with everything I have purchased.
Great Variety, Quality, and inventory. Very friendly and HELPFUL staff.
Organized and efficient with tradesman quality tools. Mostly no comparison to typical HF disposable tools. Prices are a bit higher but a cheap broken tool in the middle of a job is a much higher cost to pay.
Holly, the manager at this location, helped us with an order. For weeks no one could locate it. It was a large item and just kind of floated around in transit.Holly went above and beyond to help us, and the best part is, I believe that she genuinely did care! Thanks!!!!
My husband was having trouble with an internet order. He went into the Huntsville store and spoke with Manager Holly. She solved his issue quickly and cheerfully. He is now very satisfied. Thank you, Holly!
Northen Tool is located on Governors W not far past Cabelas but before you reach Slaughter Road. I busted my knuckles too many time trying to inflate my John Deere front mower tires and get them to seal on the rim. I also tried installing inflatable inner tube in the rims. But every time I tried to reseat the tire on the rim the tube would get a puncture leak. After patching both tire tubes and still leaking I decided that I had had it with these inflatable tires and inner tubes.I looked up the tire sizes on Amazon, and several other vendor websites. They were available similar tires on several website but would take anywhere from several days to two weeks to ship. I looked them up on-line on the Northern Tool website and found they has several types of tires that would fit my John Deere riding mower. I was even more excited to see that Northern Tool had a Marathon Flat Free tire with the rim for only $47.99 each, a pair of tires and rims for a total of only $95.98. AND THEY HAD THEM IN STOCK.I drove to the store to make sure they were the right size for my mower and was greeted by a very polite Northern Tool employee named Julia. I looked in the trailer aisle and found the two flat free tires with rims in stock as shown on their website. As I approached the check out counter Julie politely asked if there was anything else I needed. No, fortunately that was all I needed but it was good of her to ask because I often go to the store to get something and forgot what I was shopping for.I asked Julia if they offer a military discount as it was Veterans Day Monday. She said they honor veterans by offering a discount all year long. Northern tool is a great industrial supply for equipment or tools for home or your business. They have the top brand names and if they dont have it in stock you can order what you need online and have it to to your home or business.Northern Tool is a great place to shop and has friendly and knowledgeable staff. For quality tools and supplies shop Northern Tools.
It had been a while since I had visited Northern Tool. WOW the selection and quailty of tools seems to be better than I remembered. Good tools fair prices.
They have everything you need. Good customer service
Havent completed purchase, but so far so good. :)
These guys are very helpful.
Continues to out perform other like themed stores. Employees are available and willing to answer questions. Prices and quality are above par. Well stocked and clean. Military get a 10% discount. Ill be back, again and again and again! Your results may vary. Merry Christmas to all.
Bought a pressure washer in January, finally ran it for 30-45 minutes this week, and the motor fell off because the motor mounts melted. Took it in to get it replaced or repaired. 3-5 days for parts, asked about a replacement because I have to have it tomorrow and was told thats not possible. I can leave it and come back to get it later, which means multiple trips to the store, which I was trying to avoid. Finally talked to a regional manager who told me to take it back to get a replacement. Ill go back for the simple things like a wrench or welding rods, but Ill never buy another high value item there again.
They refused to sell me a display model on something they would be out of stock on for the next two months....why....because it would have took a little work to get it down...two minutes worth.
Setting up a work utility trailer. They have all the items needed for attaching tools to the wall and securing a tool case to the wall. Also got the items I needed to install an air pressure system in my garage. Great supply place.
First time to visit a Northern Tool in person.Really good selection of higher quality tools at a very good price.Much better than most big box stores.Item I purchased was $30 cheaper than any other local option.
Clean store and great customer service from their sales associates.
Great store awesome prices. Great place for tools and so much more.
I have been coming to this store since grand opening. Personnel have always been helpful and polite. We found a shortage of one item we we looking for but, when you sell long sleeve T shirts with pockets for $5, it would be very difficult to know how much to stock! Besides, we showed up Monday after Black Friday weekend! Duh! I dont rate anyone perfect because none of us are.
Easy site to order from, good product at a good price and free shipping, what else could you ask for.
I had a problem with one of the key codes they were very helpful and we got everything worked out fast. very good customer service two thumbs up
I like this company but the way you ALMOST tricked me into joining your advantage club was not cool. I almost joined it without realizing it. Makes me think you intended it that way. Don’t be that company.
Good supply of a variety of tools and supplies at reasonable prices. Great sales on good products periodically.
Good overall, with a few exceptions. 1. I use a password generator to strengthen my passwords. I had no idea that the webpage changed my generated password by one character due to capitalizing it and it doesn’t like that. 2. There was a check box to save certain information. If that check box is non-functional then it needs to be removed. 3. If I am already signed into the page, why am I asked to sign in again to check out? These problems aren’t deal breakers but they are certainly annoying and on a less relaxed day, I would have been much less patient and looked for my items elsewhere. Good overall site but too many troublesome hoops.
Quality product, timely delivery, and professional staff.
Not only is the store always well stocked, Ive always found the employees helpful and knowledgeable
I really like having the wide selection of tools with several options including store brands and well known brands. The store is always clean and well stocked, and the associates are very friendly and helpful!
Far too much in your face surveillance. On customers like flies at a picnic. I have shopped here out of necessity since the store opened. I never browse because employees eyes on are ridiculous. Unfortunate and perhaps discriminatory. Employee that has worked the floor since its opening has been the worst. Clean store and needed merchandise. Unpleasant and undignified shopping experience. Northern Tool needs to find an alternate method of surveilling customers.
Theres always a good selection and the staff there has always been very helpful and friendly.
They have just about anything you can think of at a VERY decent price, definitely worth a look
Love to just wander around and look at all the amazing products
Only bad thing about this place is I always leave spending a lot more than I had planned. Otherwise service is great selection is too good and quality of tools is amazing for the cost.
Name brand tools at great prices
Have enjoyed the quality and selection, most notably finding the best option for a given tool at Northern in Huntsville, AL. Service, selection and knowledge of staff first rate.
Always have great experience, staff is very helpful
Always a pleasure to shop here. Helpful staff and good deals
The service reps at this store are the most helpful of any store Ive been in. Their place is well kept and the products are top notch. The military discount is an excellent bonus.
Not impressed.. everyone walking by and not bothering to ask if I needed help.. 15 minutes later I left with nothing
Love this store. very clean and a good variety of items. great people and very helpful
Great selection if tools and different things. Not alot of specialty tools by trade but still a cool place to go.
Ordered online. Easy checkout and no problems.
Awesome! They price matched on a welder my husband bought.
LOVE this place! New discovery! WILL be back!!
Great service and good product selection
Put on hold for more than 8 minutes so I hung up and called back and again was put on hold for another 8 to 10 minutes. Also when I went to the store to buy something that they had told me on the phone that they had it, 2 different associates said they didnt have it but then finally another associate said they would need to move some boxes in the back to get it and she did. It was like they other two were too lazy to look. I have to drive about 35 or 40 miles from home to the store.
Very professional. Nice local folks
Love it and the lowes price on Milwaukee tool that I have found at local retailers.
Clean, well stocked, helpful staff and curb side pickup!
We love northern tool. we have purchased many things and have nothing bad to say about any of them.
Quick, easy. What else is there?
Great customer service.
Great staff. At times checkout process is too long.
Great customer service! Great deals on everything you need!
Nice location easy to get in and out. Good selection of tools.
Excellent customer service. No cell service inside (AT&T) and I probably couldnt feed myself without Google. Luckily I was approached by an associate and asked if I needed assistance before I even had time to check for wifi. He was very knowledgeable and took me directly where I needed to be, all while explaining the options and prices with a smile on his face. I left with exactly what I needed and I will most definitely be back.
Nice store good selection of tools also a good staff
Great selection and service!
Wanted a drill operated water pump to empty a fish tank. They had just what I wanted. First time there, so I did some browsing. Wide selection of tools and equipment. Its a little hard to find but worth the trouble. Will probably become my #1 tool store.
I found the store very clean, organized and easy to get around. The personnel were all very nice and the young lady at the register was so helpful. I left there with new happiness. I enjoyed the visit and the purchases.
I’ve been a huge Northern Tool fan for years and have spent money in multiple locations throughout the country, but this location has absolutely the worst selection and prices I’ve ever seen. Someone needs to step in.
Great in store and on-line support
Nice folks and easy to get to the store
First time shopping here. This store has so much, lawn mowers, cement mixers, power tools, impact tools, hand held told of all kinds for big and little jobs and clothes plus lots more. The staff was very helpful and friendly. Cost more than Harbor Freight Will go back to shop at this store in the future. Also 10% discount for veterans.
Great customer service and awesome selection. I could spend a fortune in this store.
Prices were higher on some items than the advertised prices. Wanted shipped, but cost was prohibitive.
Great supply and selection, also clean and well organized. Not the best for wood working, but an all-around solid general store for quality equipment. Staff is friendly and eager to help.
I found it to have every tool a man would need at reasonable prices. The quality of tools is much better than Harbor Freight. The employees are very eager to help and very polite.
I have a pressure washing company and northern tool products are junk
Hand tools and other items seem good quality. Like any tool store you need to research the quality and bounce it against other brands and compare. But never ever order anything. Ordering things takes weeks upon weeks to arrive. If you call the store to see if they know when it will ship they will tell you they have no idea and to call customer service, If you call customer service all they can tell you is yes it has been ordered and it is awaiting to be packed on the next truck to your store location, But, again they have no idea when that will happen. This has happened not once but every single time I order something. I mean weeks and weeks of waiting. So as long as you are not in a hurry then you will be ok.
Clean and bright interior. Floor plan laid out well. Friendly team member greeted me as I walked in.
Nice small tool store. Higher quality than harbor freight, higher prices too. Had some name brands.
You can find bout any tool you need.
Gr8 help! Found better 4 less $ than I was looking for. Will b back 4 more.
You’ll be good unless Kyle helps you . Drove 45 minutes to buy a heater he said he had, needless to say he didn’t have one. No apologies, he only blamed me lol. Smh kids theses day. Manager on duty seemed nice and said he should of laid eyes on it before he told me he had it. Kyle is lazy and full of excuses
Awesome store. They stand by their stuff and dont argue about returns. The staff are so friendly, helpful, and knowledgeable. BUY FROM THEM!
Gave a 1 star because that’s as low as I could mark or it be a zero!!! Call for a certain boot, was told they carry it from the employee that answered the phone. Drive 50 miles to find out they not only they don’t have that boot but they don’t even carry the brand in store I ask for. Spoke to the manager and ya need to find a new job buddy!! Made a bunch of excuses for the employee and himself of only being at this location for a couple weeks!!! I WILL NEVER BUY A SINGLE THING FROM THIS COMPANY!!! I’ll be sure to pass my experience on to everyone I talk too as well!!!
Good selection of tools of all kinds, at a range of prices, friendly helpful staff.
Fantastic service and a great selection. Very knowledgeable staff that are also enthusiastic in assisting customers.
Doesnt smell like Chinese rubber. The house brands all seem to be higher quality than Hazzard Fraught, though some of the generic stuff is the same sort of crapola. The carts are these goofy half size baskets on full size frames that you bang into stuff because theyre twice as long as they should be. Also the aisles are too narrow for the carts so maneuvering is a pain. Generally positive experience with some small issues to square away.
They have a lot of name brands here at reasonable prices. Good layout of the store and they offer repairs.
First time. Associates were friendly. Will make a better assessment later.
Excellent customer service They are very friendly and helpful Have most everything I need and more
Seems to be pretty well organized with friendly employees. Prices and selection of items similar to Harbor Freight, but this is much closer to Madison if you live in that area.
Great selection of tools with a knowledgeable sales staff.
Great selection, nice store, like a high class Harbour Freight with alot more mainstream brands.
Was ok.. pricing was pretty much average on name brand things . Not a super deal place . Might go back
Very clean and a great selection. The staff was nice and knowledgeable.
If you are looking for it I think they got it there are just a little pricey but a great store for handyman
Large service of heavy duty tools and outside yard equipment
Higher prices than Harbor Freight, but they have a lot of name brand tools and equipment. It seems like the stuff is a notch or two higher on the quality scale. You pay more, but you get more
The cashier was very polite and courteous. The prices are also very competitive.
Employees very helpful and store is clean & well stocked.
Fast and friendly service, even when youre not sure what you need. Definitely worth visiting.
Price match for me, employees very helpful, will shop there again
Friendly people and great selection and prices.
Great store great prices
Impressive selection. Store was clean and set up well.