My experience working with Chace at Freedom Powersports was better than expected. I live in Austin Texas and found the bike I wanted in Huntsville. I was a little hesitant buying the bike remotely, but Chace was extremely responsive and knowledgeable.Ian imparts was also helpful in getting the bike set up for me before I arrived. It was awesome to have all the gear and upgrades installed and ready to go when I picked up the bike.I highly recommend freedom power sports, their knowledge and professionalism is top-notch.
Just bought my first Indian, the Springfield Sage Smoke Dark 🐎. The Guys at Freedom Powersports treated me well. Chelsie is a great saleswoman and took extra care in me selecting and liking my bike. Ian was great in helping me with accessories and the Parts staff was out of this world. The even helped me with trying to attach my phone holder, which mistakenly bought the wrong one.
Freedom Powersports in Huntsville is nothing short of absolutely amazing! So much in fact we drove 5 hours one way to purchase our Talon! Everything I requested they made happen! Chace is amazing and truly took his time and was patient with the many phone calls I made to him! Matt is sweetheart and helped us with the few extra accessories we purchased before we left! Derek was great at his job having everything ready to sign as soon as we got there so we can make the long drive back! A 10 hour round trip to purchase from them was definitely worth it! We couldn’t be more happy to do business with them! Not to mention every employee we saw smiled and spoke to us! Hard to find that many places now days! Thank you for everything! -Britt and Kimberly Smith
*****CHELSIE****** My husband and I bought a Seadoo today. Chelsie was on top of this purchase from my phone call this morning until the purchase was final. The whole staff was great!! They gave us the best possible options for financing and were very knowledgeable and courteous with everything through the whole process. Great place! Great staff! Hats off to Chelsie she is absolutely amazing. Go see Chelsie for your purchases today!! You wont be disappointed!! Thank yall!!!
Really great experience even with the wait. Chelsie Chapman was the saleswoman who helped me and my dad when looking for a scooter and was super attentive even when she was busy with another appointment. All the staff was amazing and nice, couldn’t have asked for a better experience when purchasing from them. Very helpful people, highly recommend this store if you’re in the market for a motorcycle, scooter, etc.
Omg!!! So excited! Chelsie and Louis made it happen! They worked so hard so I could get my brand new Honda shadow! So excited, amazing experience, they helped me every step of the way, parts department hooked up as well with my accessories. Thanks guys and Ill be buying my sons new bike here too!
I had a great experience purchasing new bike at Freedom Powersports. My sales rep, Connor was great! Answered all my questions and very reliable. Also a big shout out to Ian in parts department! He took the time and explained everything you need to know about helmets! I had a great experience!
Great experience! Went in looking a specific used bike and was directed to Chase. I liked the bike I was looking at but it was a little more used than I was looking for. Chase told me that he had another of the same kind of bike being traded in soon and I opted to wait for it. When it came in he let me know and it turned out to be pristine. A 2105 model with only 5,000 miles. It looked like a brand new bike from the show room. The bike had an open recall that needed to be done before delivery and it looked like it would be a week before I could pick up my bike. I stopped in a couple of days later to show the bike to my wife and mentioned that it was my birthday. Daniel in parts overheard me and said let me check something. The next thing I knew he was getting my bike in the shop and had the recall done and the oil changed. I was thrilled to get my new bike on my birthday after all! Special thanks to Daniel and Chase for great customer service! Also a big thanks to Tina for letting Daniel tie up a technician on a saturday to get it done. Great job Freedom Power Sports!
Chace, Derek and Ian for the win! Went through a fun and seamless buying process yesterday. Knowledgeable, patient, and first class service! I’ll definitely be a repeat customer.
Chelsie is awesome! Great saleswoman that wants her customers to have the best buying experience. Every team member went out of there way to make sure I got the best deal. It was really nice that you meet parts and service personnel.
Although it took a longer time than expected to receive my special order, I cant deny the great service from Freedom. Skeeter, my sales clerk, couldnt have been nicer. He kept me updated throughout my wait, helped me choose my ATV and became a friend! Thanks to Skeeter, I highly recommend Freedom Power Sports.
Great selection and always knowledgeable staff! Went in with a question and Cody Shumate helped us out! Dude knows his stuff! Look forward to coming in again!!
Definitely a great place to go for bikes! Amazing selection and the staff were super patient and super willing to help. They even check up on you to make sure the purchase is working out and follow ups. Truly great!
I am also in the recreation merchandise industry. Rite now everything is hard to get. Prices have gone up everywhere and businesses are struggling to find help and make a profit. I am in the same boat at my store but I would never do to a customer what Freedom Power sports has tried to do to me. Yes they have a hard to find item in stock. Yes I was willing to pay more then normal. The Honda website has the MSRP at $13,899 + $785 destination charge. Thats $14,684. I know there is going to be a bunch of charges and fees so I figure $18,500 would be the most it would be. Nope how about $22,557! $2,125 in shipping ( after the 785 destination charge) $1,675 for assembly ( mainly bolt on the roll cage ) $299 doc fee ( thats standard and was expecting it) $1,400 in mandatory added accessories, I asked if I could do those later and was told no. A dealership has the rite to change whatever they want I get that. But as a customer I can shop and compare as well. I have been quoted much lower from other dealers but have to wait and I will. Please dont fall victim to this type of business model.
I have never looked forward to writing a review more than this one. My transaction was a perfect 10! I bought a new bike at a fair price and everyone from service to parts, finance and sales was great. Special thanks to Chace for putting the deal together. I drove over from out-of-state and will be doing it again next time. Worth every mile. Thanks guys. I love the bike!
The staff is fantastic. Working with Ian in the parts department is great. One of my favorite parts guys I ha e ever met in 40 years of riding.The clothing selection is fair- but most of that has shifted to on line sales. Selection of bikes is great.Freedom took over the location several years ago snd has done a fantastic job of running the business. Before it was freedom the last owners were terrible- terrible service, selection, and attitudes. Now, it’s a pleasure to shop there.Sales people are great!
Chelsie is very friendly, knowledgeable and reliable. I highly recommend talking to her before you buy your next motorcycle.
This was my first new purchase of a vehicle in decades. It was an out of state purchase due to limited motorcycle supply. I called and spoke with Cody Shumate. This man reaches so much further than the typical unspoken above and beyond that has become almost an expectation in these times. This young man has it all. The product knowledge, preparedness, communication, and most important to me, patience.He even guided me down the path to transport my purchase from Huntsville to Atlanta.I did have a few conversations with Derek as well. I can not emphasize what a great team they are!!! This is where you want to do business!!!
Just purchased my 2020 BMW R1250R and could not be more satisfied. It has been my dream to own a BMW and the professionalism and kindness of everyone at Freedom made that happen. Great communicators and all around great people. Buy from Chase!!!! He is all about BMW bikes and does a phenomenal job!!! Thanks guys!!!
Chelsea took the best possible care of us. She went above and beyond to make sure that anything we needed was taken care of. She is the reason we will come back to this dealership. This was by far our best experience at this location ever.
Connor did an amazing job explaining everything for my first bike. Even recommended a cheaper bike and worked with me on everything
I came from out of state to get the bike I wanted and a great deal from Freedom Powersports. Chelsie responded to my inquiry promptly and did everything she could to accommodate my unique circumstances as an out-of-stater. She was great to work with and if I find myself in the position to buy in Huntsville again, I will certainly take my business back to Chelsie and Freedom Powersports.
We’ve visited several area power sports and always end up back at Huntsville, great experience with Cody, thanks for always going the extra mile, you do a great job!!!
Chelsie was great! Took as much time as needed to make a decision and let me know what was happening all they the process!Can’t say enough about the experience!
I went into Freedom Powersports knowing I wanted to ride off on 2 wheels!! I’ve never owned a bike myself so I was little nervous and unsure about everything. Chris and the whole staff were nothing but honest and helpful. 2 days later I was riding on a 2021 Ninja and I couldn’t be happier. You can tell these guys care and are not just trying to make a dollar. Go see Chris!!
I went to Freedom Powersports looking for a bike that fits my petite stature, and while it’s an ongoing process, I’m happy to keep going there and have Chelsie as my representative. She’s patient and understanding of the challenges I face, and she’s been helpful in trying to find options that are suitable for me. Definitely recommend for a relaxed experience.
Friendly service. I recently bought an ATV. I was greeted almost immediately by Connor on walking through the door and was asked how I could be helped. The stock is a little low for ATVs, but that’s everywhere right now. However, I did find what I was looking for with some extras in it already. I was given the option to order a unit that would arrive in 4-6 weeks if they didn’t have what I was looking for. I was toured through the parts and service departments to meet the people who would help me if I needed and to ask questions. Overall a great experience. I felt welcomed and encouraged to come back if I needed any help.
Had a fantastic experience with Cody Shumate. Very knowledgeable, helpful, and resourceful on my needs with searching for a new motorcycle.
My experience at Freedom Powersports was amazing start to finish! Chelsea was my sales rep, she was awesome to work with and was super on top of her game. I drove down to pick up a dirt bike from Nashville, and everything was ready to go when I arrived. I was impressed with how smooth of an operation the buying process was and better yet I was in and out in under an hour. Cant recommend Chelsea enough!!!
Cody Shuemate was fantastic! He was knowledgeable and incredibly helpful. I’ll be sure to do business with you guys again.
I went to buy my first motorcycle from freedom powersports and I really have to say the service was outstanding and absolutely phenomenal! Not only did the sales rep, who goes by sketer, let me know he thought he could get the bike I wanted in he kept me up to date and drive hundreds of miles to pick it up and bring it in and have it ready for me! All this in a about a week and a half, I had my bike! I could not be more excited! And since I am a brand new rider I obviously needed the proper gear for my first new bike the parts department had me covered! Ian did a masterful job explaining all the parts I would need/wanted and let me know about all their quirks and tricks all while he was slammed with other customers! I really appreciate the atmosphere and attention to detail that these gentlemen put into their work! Thanks again!!
Great purchasing experience with Chase in sales and Ian in parts. Thanks for hooking me up right.
Conner Reed was an awesome salesman!! Very knowledgeable and very easy to work with. Would recommend him to anyone in the market for a new purchase
6 star staff with a 4 star inventory. My experience was great. Would have 5 stars if they had a more readily available selection of parts and bikes. This isnt the dealers fault as much as it is corporate regulations and production shortfalls by Polaris.Connor and Chris were steller help throughout the process. Connor busted his tail to make sure I got everything I wanted with my purchase to include contacting other dealerships to find desired parts. The solid pitch for a suggested service plan with my purchase was well delivered and resulted in my ultimate selection to add this to my purchase. Individually I give the staff 5 Stars.
I had a wonderful experience and Chelsie really helped me out with getting me what I wanted
Chelsie did an outstanding job.Very professional, very kind and knows her business.I enjoyed talking with her and her taking care of the questions I had and spent time in sharing information regarding the Polaris ranger 500 I purchased..Thanks Chelsie,Mike Shaneyfelt
Everyone go see cody shumate best sales rep there always satisfied my needs in everyway rather a bike or a atv or even apperal always showed me best product for best deals there amazing job cody keep it up!
I came in looking for some bike Ideas for my first bike and Connor was able to answer all of my questions! He was also able to show me just how simple it was to get started riding! I highly recommend him as your next sales professional!
Went to purchase a Kawasaki Mule and was offered the opportunity to purchase one at 50% above MSRP + assembly and delivery. Wow, if this isnt price gouging, I dont know what is.. I would think that Kawasaki has higher expectations of their retailers...
Considering the low inventory I have seen for the last year, they had some good options. Chelsie was very helpful in helping us get what we wanted with no pressure sales. It does take some time to get through the buying process, but we’ll worth the wait.
Chelsea helped us and was the sweetest person, she has a bubbly personality and she made sure we were taken care of! Definitely will be coming back for her! 💜🖤
Skeeter made the sale happen. Very personable and great communication after the sale. I would recommend everyone work with Skeeter for your next purchase.
Just bought an awesome MT07 from Chace. Super helpful and has a wealth of knowledge. Also shout out to Matt for always helping me pick out great gear.
Cody was super helpful — we bought two jet skis from him this year. very knowledgeable about the products, super helpful in getting these deals together even though we love out of town. the store is fantastic — full service operation. we’ll be back.
A big thank you to Skeeter and everyone else at Freedom Powersports. I highly recommend giving them a call for your next purchase.
Skeeter, Ian and luis are the best people too do business with and too be buds with they care about your purchase and happiness when it comes too Freedom Powersports if you ever have too wait weeks too get a new purchase you’ll be anxious but they’ll take good care of you while you wait they’ll even come out of pocket too try and get you your purchase within a reasonable time.
Really enjoyed my experience at Powersports of Huntsville. I Stepped in to browse and Skeeter came and treated me like a friend. He gave me many suggestions to help me and i will be back to buy real soon! A shout out to Skeeter and the Powersports team for making me realize i need a bike!
So excited on my new 2021 slingshot. Skeeter was a great salesman and awesome service. Come here for all your slingshot purchases yall wont be disappointed.
Well I wanted to say I had a good experience here between The sales manager and Chase. I knew I wanted a bigger bike, but really wasn’t sure how to size it up for myself. Anyway these two guys helped me a lot and did not force me to buy!! I got my bike and I’m happy. Thanks chase for being patient with me.
Always great experiences at Freedom. Everyone is so nice, helpful, and knowledgeable! Thank you Chace and Matt for helping us out!
Connor helped us out tremendously answering all odds and ends questions we had. Derek explained thoroughly through all the paperwork. Ian in the parts department was so helpful and kind. And Tina in the maintenance department was awesome as well. The whole time there from beginning to end was helpful and we really enjoyed our time there would whole heartedly recommend them to anyone
Chelsie was incredibly kind and helpful. She was personable and truly cared about meeting our needs. She walked us through every single fee and saw us through the entire purchase. I felt very well taken care of. I would definitely recommend Freedom Powersports and Chelsie to assist you!
Outstanding customer service and buying experience. My bro Cody will do more than just go the extra mile, I mean turn cartwheels down 231 and across the bridge to get you on the bike of your dreams. Plus his knowledge of motorcycles is above and beyond
Lewis and Connor were very helpful and very accommodating! We really appreciate all the help given when we purchased our side by side.
I was in the store looking to purchase a new ATV and a man that goes by skeeter was very helpful. The was able to answer any question I had reguarding any model ATV. I really appropriatd his help
Picked up a great used bike to start riding again, with great service and support from Chace. Ian in parts also very helpful.
Chelsie was friendly and very helpful! Got my atv same day due to her responsiveness! Great experience!
Freedom Powersports Huntsville had the bike I wanted at a great price. Thanks to Skeeter and Derek for all of your help! It is much appreciated.
My husband purchased his Kawasaki Ninja from Freedom Powersports. Connor and Derek went out of their way to make the experience easy, friendly and painless. The parts and service department (Matt and Will) was great as well. He’ll definitely buy his next bike from them. Highly Recommend.
Chris did an awesome job helping me on the purchase of my New Indian Scout. Chris took his time and made sure i got everything perfect on my order. I cant wait till it gets here!!
Connor and the team at Freedom Powersports was amazing. We picked up a dirt bike for my 10 year old son. They helped him try on and fit different helmets putting rider safety first. They went above and beyond answering all the questions I had. I would recommend to anyone!
Skeeter was very helpful, one of the best employees!
Came by the other day ended up not getting a bike but had a great conversation with Cody on Sportbikes and was introduced to Chase in the BMW area. Side note, Chase is very knowledgeable when it come to Enduro Bikes... Huge Shout out to Kris Orberg for sending me Codys way. I look forward to a new bike in the future and will give these guys a call first!!!! If I could rate 10*s I would.
I purchased a side by side. During my purchase I prepaid for the first 6 maintenance services. Within a couple of months, I traded the vehicle with 17 hours on it. The first service was at 20. I called to see if I could get a refund since I didnt receive the service I paid for. They told me that they wouldnt refund the $2000 I paid for this. I disagree with this business model and feel that it was a scam.Update: 6 Weeks and still no call.
Connor was great!! Derek was very informative!! And Matt schooled me on my new investment!! Thanks guys!! You were really great!
Cody Schumate made everything quick and easy! 10/10 recommend
Skeeter was so helpfull on all my questions havent bought anything yet but when i do i would buy from him ???
I went to Freedom searching for a new cycle. Connor Reed helped me immediately, before I even made it into the door. He was very knowledgeable about the different units they had and helped me to narrow down on what would suit me best. I highly recommend dealing with Connor if you are looking to get a new machine!
CHRIS. CAN’t say enough about him. Chris helped us out finding the right machine for our family. We are new to UTVs and likely looked like deers in the head light the firs time we walked into the store. He was very helpful and knowledgeable. He was equally excited about getting the machine delivered to our home. We highly recommend him.
Chelsie had our selected Vanderhall ready to go when we arrived this morning. She was super easy to work with and gave us her full attention as we went through the purchasing process! The other staff was very accommodating, knowledgeable, and just good old-fashioned nice!
Just bought a GSX S-1000. Skeeter my salesperson did a great job in matching me to the bike that I wanted and still afford. The entire team there are a marvel to work with. I highly recommend doing business with this group.
Chace and Cody are great and real helpful. I highly recommend them!
Your dealership really helped me decide witch new side by side was perfect for me and my family, also gave me more for my trade than anyone else came close to. Thanks to Chris, Lewis and the whole team for your time and a great experience. See you guys on the trails.
Chelsie was precious to work with. My husband came in looking for something specific and she worked hard to make sure he got what he wanted.The entire staff were friendly and professional.Great group of people!
These people are awesome! They take care of me and I own a Harley! Best customer service best place to get what I need. If they dont have it they will order it for me. Tina is the best, and tries to get me worked in for my needs. She knows the bike is my only transportation and her with the crew there in service are just great.Thanks for all you do!
Great experience here! Skeeter was extremely helpful and courteous with answers to questions and demo ride. Purchase negotiation and transaction process was smooth and painless. Very pleasurable and satisfying afternoon.
If you’re going to buy any toy (ATV, side by side, motorcycle, jet ski, etc…) you need to ask by name for Chace…. Hands down the best sales person i have ever dealt with. Professional, timely, and very helpful. Can’t say enough good things about this gentleman. In the past year we’ve bought 4 bikes from him and family has bought a few as well.If you’re in the market you might as well go to the best salesman, you won’t regret it.
Connor was a fantastic salesman working overtime to find me a bike highly recommended!
Connor is the best sales man to go to! He has so much knowledge about all the products freedom sports offers! Highly recommend
I bought a awesome 2022 Honda crf450R from a awesome guy named chase his attitude was great and was very helpful for me, glad he helped me get it and we’re going to start ripping the dirt
I had an amazing experience with freedom power sports! I was interested in the RZR 1000 they had and the salesman, Skeeter, helped me get it in my price range! He was a really nice man and an easy person to talk to! I’m happy that I purchased my razor with freedom!
Was provided outstanding service by Skeeter! Would recommend for potential customers.
This is my second bad experience with freedom sport. I have 2019 C-90 and my battery died, after two years I ok with it. When I bought the bike the sale guy was trying to sale everything, he told me there life time battery replacement. Bring it and get a new one, sound good got it. Ok brung battery in basically said everything is good but charge me for the new one, said policy change or something which was after I bought the warranty, didn’t have one in stock had to order it One week went by no call I call them and was told it would be delivered that day and someone would call or txt, six days pass and nothing, called today was told it got there today, so that mean i was lied too by someone, and there no need for that period. No way to run a business, make me want to trade my bike in just to not deal with freedom
Great experience, worked with us to make it easy! Most details were completed before we arrived so we didn’t waste all day. Thank you Connor!Everyone in the place was extremely nice and accommodating!
Parts salesman Matt has been a awesome person in making sure I am getting the best for my slingshot.. If you need anything for your slingshot talk to him and for a great buying experience talk with salesman Chase. The whole team at freedom has been awesome I recommend there services for any car or bike buying experience you will get the best deal…Australia Bham,Al
I haven’t bought a bike yet but I’ve been talking with Skeeter he’s been giving me great advice he’s been a pleasure talking to
The experience was very pleasant. Skeeter and the whole staff were very knowledgeable and answered all of our questions. We will be back in the near future to make another purchase through Skeeter and the crew at freedom powersports.
I bought a waverunner from Freedom Powersports. Chelsea was helpful, informative and a pleasure to work with. Super pleased with purchase, and the costumer service I received.
Chase was great! He let me know as soon as my bike came in. I really enjoyed working with him and will work with him in the future!