Very happy with my vehicle purchase from Bentley Cadillac. Best experience Ive ever had with an auto sales rep. Rob listened to my questions and got quick, accurate answers. Received terrific service from Cecil in the Service department as well. Im a little OCD when it comes to vehicles and shopped for a long time before making this purchase. I feel that everyone I worked with at Bentley respected me and my goals as a consumer and went out of their way to make this a positive experience.

What great deal, great group of people, and really great experience. You can purchase a new Cadillac at any Cadillac dealership, but from the moment we walked into Bentley, we felt something different. They really do care. It was not pushy, it was pleasant. The team at Bentley was really concerned about our needs, our wants, and reality. They made it happen for us. Were customers for life!

Was looking into a new car and searched the website to find something that was right within my budget. Isabelle reached out and asked about my interests and referred me to Johnny Roberts who was absolutely wonderful. Stuck well within my price range, assisted with on star setup and knew all the features of the vehicle without missing a beat. Great communication with what I needed for my family. 10/10 on the detail and presentation of the car. Will refer anyone to this place. Overall welcoming and great customer service.

Love this Place! They made all service experience go very smoothly!! Got out quick! I will be recommending all of my family and friends to come out to Bentley Cadillac for there service needs as well! Thanks again Cecil Staggs for your kindness and help!

Buying a car at Bentley Cadillac was a great experience, from the salesman, Kenny LaPierre, to the financial manager, to the condition that my new car was delivered to me. Thank you.

Excellent dealership. Great customer service. My experience was fantastic!

Johnny went above and beyond for us in every-way.I would absolutely recommend him to anyone looking to buy a car.I 100% will be buying my next Cadillac from him!Honey Skivolocke & Mark McGarr

I love working with Rick Crook and his team! Outstanding service and everyone is so friendly!

I would highly recommend Bentley Cadillac for all of your needs. Great staff and service. Thanks to all for a job well done. Will definitely be coming back.

My experience was beyond exceptional, I met Mr. Tim Howard back in late January early February this year as I wanted to place an order for a CT6-V. However, by the time that I arrived to the office during that portion of the month all of the reservations were SOLD OUT and at that time Cadillac announced that they would not be making anymore at that time, this bummed me out a bit. Determined on making sure that I exhausted all resources and chances, I stepped into the dealership and asked for the nearest sales person for assistance.Of course, starting out Mr. However did say that they didnt have any slots available let alone were able to actually order it as the way Cadillac set up the process via online reservations only. Mr. Howard told me though that if I left him with a deposit he would do his best to get a slot if possible for this sold out model.Two weeks later, Mr. Howard called me back and congratulated me in being lucky enough to get a slot reserved and began working on the paperwork. At this moment in the story the cars had yet to be built and were expected to be delivered early summer of the year.Fast forward to the end of May, the car has been built and the features and list have been provided to me. Unfortunately there was an issue with the engine due to the an emissions issue which delayed all of the cars at this point. While Cadillac was a little tight lipped at this point in time, Mr. Howard PRESSED those above for constant updates. Keeping me informed on days he had off and when the dealership wasnt even opened. Even stopped what he was doing when I came by to say hello unannounced and spent genuine time to get to know me as a individual rather than a customer, though he had a lot to do. That added, so did sales people and other employees who were not assigned to me either!Now today as I write this I have taken delivery of my car, I have to say that the wait was absolutely worth it. When I came and picked up my car it seems like the whole dealership was made and there just for me. They definitely went all out with making me feel special to realms I dont think any other car dealership could do, professional photos, video, you name it. The entire staff was there and gave the best car buying experience that I have ever had.I highly suggest if you want to start in the realm of Cadillac, this is the dealership to do it at.

Great dealership to purchase a new vehicle and have very service department. I highly recommend Bentley Cadillac.

Horrible service manager Scott. I have three Cadillacs and they can never perform the derive I need. I’d rather take my car to Birmingham Cadillac than deal with them.

Bentley Cadillac, GMC, Buick is a fine place to bring my car in for service or any other type of reason. The employees are very helpful including the service advisor, service manager, and other techs in completing my appointment on a happy note before I leave.

I was very satisfied with my appointment service on January 4, 2021. They got right on my car and I was in and out in no. Great Job!

Amazing serviceAmazing people

Cecil and his team did a great job! A+ service department

Brought my car for a simple warranty fix and left with scratches all over the car from the work. I attempted to contact the service that same night and ended up with no response or call back after several voice-mail attempts. The next morning I brought the car back up to them as soon as they opened. Spoke with two service advisors who acknowledged the scratches and were apologetic. They quickly asked if the detail department could attempt to correct the damage by buffing the scratches out. With little change the detail guy advised that the technicians do this all the time and added that he couldnt fully remove the scratches/pry marks. After the car was with the detail department for almost two hours it was brought back to the service department were the two service advisors looked over it again still seeing now a more improved looking scratches. The two asked for me to return to speak to the service manager after the weekend. I then spoke with the service manager named Jerry a couple days later. Jerry walked around my vehicle and nit picked any and every flaw on the car, things that did not even pertain to the complaint about scratches on the paint. Jerry showed intrest in a chip on the front windshield just to show my car was not prestine along with swirl marks on the black paint. Jerry was very passive aggressive towards myself and I watched as he belittled my cadillac that is still under its factory b2b warranty. When I showed him the scratches and pry marks on the car he quickly glanced over it and said I dont see anything. I told him if his service team simply protected the paint this would have been avoided in which he responded they do. I advised him that mid way through the repair I went to the service bay where my car was to gather belongings from inside, in which the car had panels on top of unprotected paint. After more back and forth Jerry asked what do you want me to do about it. I responded that I wanna take my vehicle to a local trusted detail shop for paint correction on damaged areas (hood and roof), Jerry agreed and said he has worked with said shop in the past. He walked away before we could setup how and when I asked he responded with Ill call you. About two weeks passed and I recieved an email about my experience at Bentley Cadillac in which I shared everything so far as a response. I recieved a phone call later with an even more aggressive Jerry, he was very upset that I left a negative review. I advised of the time and the lack of a resolution. He then argued over the fact that he said he would call me, even after I mentioned himself told me he would call. He then said for me to setup an appointment and he would take care of it. My next day off I called said detail shop, they advised they spoke to the dealership and they said they arent paying for anything. I take great pride in my vehicle and did not expect this type of treatment from any dealership. Ultimately I would like my vehicle returned to me in the same condition it was left in, not worse. The service manager uses bully type tactics and unacceptable customer service towards genuine concerns. Please avoid this place especially if you care about your vehicle. Poor training of technicians on not protecting a vehicle and the leadership is the same.

Amazing purchase experience, particularly working with Tim Howard. I drove from Birmingham for a specific car. Tim contacted me after I requested information via the website. He helpfully answered all my questions and even took photos of specific parts of the car that were of interest to me. He kept me informed throughout the process, and helped me negotiate terms and had practically all the paperwork ready before I even left my home. I literally drove to the dealer, drove the car, signed the papers and left.I feel the terms were fair for all parties involved. The car is in excellent condition. I was treated with respect and never talked down to, and I never got that sleazy feeling. Tim went above and beyond to help things go smoothly, so I definitely recommend requesting Mr. Howard.

Do not go online for information about a Cadillac unless you want an annoying sales person calling you literally for MONTHS! Thats what happened to me. A sales person named Isabell has been calling me for THREE MONTHS SO FAR! Not a chance- this is why car sales people have the reputation they have. Im looking for hassle free car buying as are most people I think, and I have options.

Good quick service. They fixed all the issues on my car including a touchscreen that only failed when warm and an intermittent ac problem.

Bentley Cadillac took care of me and my vehicles maintenance!!!

I had my elderly father with me when coming for a service appointment. We were told how long the service might take. I asked if I could come back in about 30 minutes to take my father home first. Dan, in the Service Department, was amazing. He had the car checked in when I got back. It was a quick fix. He printed service records so I could show my father what had been done. Dan even had the car washed while I waited. True Cadillac service. Thank you, Dan

Great experience of buying a car from Bentley Cadillac!

I had emailing w/ Tim Howard all week on the vehicle I was interested in & made an appointment for late Saturday to see it. He had the vehicle detailed & ready for a test drive. While talking to Tim, I changed my mind & decided on another vehicle in stock. It had not even been washed. While we went over price & paperwork, Bentley brought someone in after hours to detail this vehicle so we could drive it home. I expressed my concerns on the pricing & mentioned the pricing I had in mind. We negotiated & he found a way to give me the price I needed. I am extremely satisfied with the experience I had working w/ Tim & would do it again given the opportunity.

XTS experience. The Service Rep was great however, I had to take my vehicle there 3 separate occasions to fix one problem. The first time they thought it was the battery, so I had to pay for a new one, had to take it back for the same issues, the second time they thought it was a fuse. Had to pay for that cause neither the fuse, battery or labor for either was covered under the extended warranty. Third visit for the same issue, they finally found the problem. A relay for CD player in the glove box had gone bad somehow and was continuously drawing power from the battery causing it to go dead. Unfortunately the extended warranty only partially covered this, I was left with my deductible and remaining balance. Since they could not find the true cause initially, 3 trips later and nearly $1000, my car is fixed (somewhat).on my initial trip, I also took my vehicle in for a rough idle between 1800-2100 RPMs, They told me there is definitely an issue however they dont know what it is and can not find out until another customer with the same model brings their car in for service so they can compare them side by side. Needless to say I gave up waiting for the phone call to bring my vehicle in for that issue.I would like to think this is an isolated incident and I am open to giving them my business in the future.Anyway, at least the service rep was a good guy, the 3 stars are all his.

Biff and the entire team at Bentley were fantastic. He not only found us the exact car we wanted but spent the extra time to go through to show my wife all of the features and customize the settings just for her. Delivered as promised Would buy our next car from Bentley before anyone else!

Excellent dealership, excellent service representative Kirby Acklin, Clean, organized, quick, and respectful

Great experience at Bentley Cadillac! Greg was great, went the extra mile to deliver the car as soon as possible. Very nice. The other personnel also competent and made the deal as easy as possible. Thank you so much!

What a amazing experience. Was never pressured from my very professional salesman Elijah Mays. He helped me try out several cars new and used till he showed me the 2017 Acura MDX. Its the perfect car for me. I never felt I was alone in this process because he guided me every step. Any questions I had he always researched to make sure I had all the information I needed to make a informed decision. Ill be referring others to him. Thank you Elijah.

This was my first experience with purchasing a car and I’m so happy I chose Bentley. They were all professional, courteous, went over and beyond to ensure that I had a smooth process in getting the vehicle I wanted and the price was PHENOMENAL! You will not find a luxury car for a better price anywhere else. Nathan and Tim are the absolute best! Thank you all again!

Outstanding the best dealership ever seen. I m very happy with all the people at Bentley and they help I LOVE MY CAR and I recommend to all my family and friends Bentley Cadillac, thank you Mr. Timothy Howard. The Bentley Cadillac in Drake ave is the best LOVE MY XT5.

My salesman, Ricky Crook, was phenomenal. Made this experience easy for me. Even though Ive been driving a SRX since 2013, he went over everything with me. He programmed all the features with me in the car asking me how I wanted each feature set. Bentley Cadillac is a great dealership. I will do business with them again.

Always great service

E had a great experience in April 2019. We made ultimate attempts to purchase a Cadillac here but we’re dissatisfied. We loved our salesman but management left a bad taste in our mouths. We drove to Nashville and bought a car from the dealership there.

Bentley Cadillac has an outstanding service department that goes above and beyond for customer satisfaction.Service appointments are easily made either through your sales representative or on line. You are greeted by your service representative who listens attentively and quickly inducts your Cadillac into the maintenance process. This is but one more positive aspect of a truly exceptional dealership that includes a superb sales staff and finance office.

VERY DISAPPOINTED. The very expensive repair of my engine was a total and complete dud. The job was not done right and now my vehicle is back in another Cadillac garage to get fixed properly and hopefully right this time.. WATCH THIS SPACE. MORE TO COME.SATISFACTION, the mechanics at Vera Cadillac, Pembroke Pines did an OUTSTANDING job repairing my 08 CTS engine. All the seals were installed properly, quality checked, and the engine leaks oil no more. I own a dept of gratitude and appreciation to service manager Mr. Pena and his service adviser Mr. Alexander Hernandez for first of all listening, and delivering on their promise to fix my vehicle properly before returning it back to me and went even further by fixing the hood of my car properly, even though I did not mentioned that it was returned to me improperly installed. As for Bentley Cadillac! Not a peep. Nothing. nada, No email reply, no phone calls, to return calls. Nothing. Like I didnt even exist. Thanks Bentley Cadillac.

I was treated very well and all of my request were met. Johnny is very knowledgeable about Cadillacs and I appreciate that. Since the sale, there is one thing that I am in conversation with the dealership about. A little slow in getting back with me, but I still will rate them an overall five star.

I took my car in for some warranty work and the service rep was great. He always kept me in the loop and was very informative. Unfortunately the service performed on the car was not to this standard. I noticed that a bolt was left loose so I began to check some other components that were touched. I found the strut brace not torqued at all, and another bolt on the MAF sensor was able to be removed with my fingers. At this point I have torn down the top of the engine to check all the work that was performed.

I like to think Tim at Bentley Cadillac for the awesome pressured free buying experience. I love the car I purchased, and I would definitely buy a vehicle from there again. I think the product Cadillac is underestimated by luxury car buyers to be out class with Mercedes BMW, and all other luxury cars. The Cadillac is in a class by itself, and if you don’t believe me, drive one.Douglas

Bentley Auto is The BEST dealership in Huntsville, Al. They are fair and treat you like family. I always feel at ease when I drive away in my new vehicle. Greg Sexton and Ricky Crook are the BEST and they had my BEST at heart. I recommend them very highly!!!Thanks Denise Cupp

I cannot stress enough how satisfied I was with the entire buying experience. Jeff was phenomenal and continues to be helpful even after my purchase. I bought a great product at a great price and got even better customer service. I will buy my next Cadillac from Bentley.

We were pleasantly surprised how easy it was to find the vehicle we wanted and negotiate a fair price at Bentley. Our sales associate Dan Brown was very professional, courteous and seemed to genuinely care about his customers. We will definitely buy our next vehicle from Bentley.

Love working with Bentley Cadillac. Super nice people who truly want you to be happy. This is my 3rd Cadillac and wont be my last. Quality car and great people. Go see Dan Brown there. He is top-notch!

Our salesman Martez was very patient with My mom very nice however. Not to Happy with the scratches on the 2019 xt5 that my mom didnt see Did address the one she saw on the car Now waiting on her owners manual and other key.Got a chance to meet Mr Bentley very nice man . Not Happy about those scratches on the hood and bumper going to visit the Dealership soon Very expensive SUV

Timely professional service that is done right the first time. Work completed on schedule. Scott Kendrick provides courteous service delivered as promised. Highly recommend Bentley’s. Service Department.

Exceptional customer service! Bentley offers a complete and full range of services for your Cadillac. Courteous and Friendly service folks who will only repair what is needed.

Martez had everything ready to go and we did everything but put ink to paper via phone and in ONE day... I do appreciate the service and the phone call when I left a vital item in the truck I traded. Major kudos sir. Thanks!

I really do not like to shop for vehicles, but Bentley makes it easy! They got me exactly what I wanted even though they had to travel to get it! People are great, prices are good and I love my Cadillac. Couldnt have been a more pleasant experience. :)

So far so good. I was afraid to take my old 2006 Dts for service. Everybody knows that dealership are going to cost more. At first I went to mom and pop shops to try and fix code p420. Well long story short, the code was still there from the shops. I wasted approximately 4300 trying to go the cheaper route. So we will see if it stays off this time. But so far so good.

Great experience from all involved. I was worried that being from out of state and a first time Cadillac buyer that I would be involved with an entry level sales guy but to my surprise Nathan knew his stuff. And was very professional in his work. “O” in finance did a great job and did his job with zero preasure and got the rate I was interested in. Beautiful dealership inside and out. If I had to say anything negative it definitely would be the detail and cleanup of the new car ... when buying a 100k $ vehicle you would expect it to be showroom clean and mine was not quite up to par but hell its gonna get dirty one day.

EXCEPTIONAL, EXCEPTIONAL, EXCEPTIONAL!!!! IF I COULD GIVE 100 🌟🌟🌟S, I WOULD!!! MR. DAN BROWN AND THE TEAM WERE GREAT AND VERY PROFESSIONAL. IM VERY PLEASED WITH THIS PURCHASE, AND LOOK FORWARD TO DOING BUSINESS WITH YOU IN THE NEAR FUTURE. THANKS AGAIN!!!!

Excellent experience. Very well pleased. Everything in the world I could ask for in a car buying experience. Thank you.

The car was serviced in a very timely manner. Staff is amazing, particularly Scott for being such a great, professional guy. I have never had a bad experience with Bentley after 33 years and I think that says something.

I went for a service which consisted of an oil and filter change, tire rotation and safety check. I expected they would do a courtesy wash before delivering the car to me. I go to Honda and Nissan and they both do the courtest wash without asking or being requested. The lasty time I was at Bentley I asked them and they told me it would be a couple hours before they could get to it. This time I left the vehicle and they still didnt wash it after servicing it. In the future I would expect they do the courtesy wash or at least ask if I would like them to do it.

Rich met me at arrival and confirmed my appointment. We discussed the service needed, he escorted me to the lounge, and had me in and out in no time. Very friendly and professional. Always have good service at Bentley.

An excellent experience, no pressure from the sales staff. Ricky Crook got us in a used automobile with no hassle. We would definitely buy another car from him. Short and to the point, what more can I say!

I was traveling in Huntsville and had power steering issues, Shane Johnson the Service Consultant, took my car in immediately, Wednesday afternoon, supplied a vehicle to use while they worked on my vehicle, kept me updated on my issues and options. Repaired my Cadillac, so I could drive back to Florida on Friday. Exceptional service and great communications with me from everyone I met at Bentley Cadillac. Thanks...

I had an appointment at 1:30 for an oil change. I asked how long it would take & was told an hour or hour & a half so my advisor directed me to the waiting room to wait. At 4:00 I want to find out how much longer but they had to search for my car & finally found it behind the building. When I got home, I had a message from my advisor telling me my car was ready. He evidently forgot I was there. He told me they were short staffed today but the rest is a mystery. I wasnt impressed with their customer service.

This dealership is a one of a kind with the greatest staff that’s very experienced and knowledgeable... Tim Howard is one of the best salesman I’ve had the pleasure to work with and would highly recommend anyone looking to purchase a new or used vehicle to visit the Bentley Cadillac dealership In Huntsville Alabama and see Tim Howard, he’ll make you feel like part of the Bentley family and will work the best deal that suits your needs...

Service was great got me in and out in an hour Dan is a great service writer go see him

We had visited two other Cadillac dealerships before going to Bentley Cadillac and they are definitely a step above the others. Im not one to give compliments, but I truly think Tim Howard provided the best car purchasing experience Ive personally ever had. He communicated with us very timely throughout the sales process, which was primarily by phone since we are two hours away. When we showed up, the car we discussed was ready for a test drive. I wanted to also look at a couple other models and there was absolutely no pressure. Tim encouraged me to drive the XT4 also given I thought I may like a smaller vehicle better. This is what impressed me as it was getting near their closing time, but I could tell he really wanted us to be happy with whatever we got.In addition to Tim, the sales manager was also very attentive and helpful, without seeming ingenuine. Our family has purchased multiple GM cars and we will definitely go to Bentley for any future purchases. It was honestly worth the drive!

Great customer service. Dan Brown was a pleasure to work with. He continues to follow-up to make sure we are satisfied with the car we purchased and to let us know hes there for anything we need.

Very helpful staff and they always fawn over my CTS V wagon

Great service. Scott was an outstanding representative of your company.

Nathan Baker was the best salesman to us. We had been looking for awhile and sealed the deal. I would definitely recommend him to others.

The service was great. Kirby kept me informed on the stages of my vehicle. The Premier Cadillac Concierge Service was an unexpected surprise and I loved it!!

Kirby kept me informed and he checked my warranty without me having to ask him to. I truly appreciated that.

Great experience. Very knowledgeable and courteous staff. No high pressure tactics.

I have a 2013 Cadillac ATS, theft deterrent kept showing on my computer. When theft deterrent is flashing I can’t start my car. They had my car for over 2 weeks and never called me about my car I always had to call them. They didn’t fix anything they couldn’t figure out why my car kept saying theft deterrent system. They finally told me I could come get my car because there was nothing they could do anymore. When I got there they couldn’t find my key I was told their mechanic locked my key in his toolbox and had already left for the day. I live 45 minutes away I was going back home and was about 20 minutes away when I got another call saying they found my key and I could come get my car so I’m thinking they had misplaced my key and just couldn’t find it and told me it was locked in a toolbox. When I finally got back they charged me $120.00 to get my car back. I don’t see why I got charged if they DIDN’T fix ANYTHING and after I had to LEAVE THEN COME BACK. My vehicle will not be going back to them for any services.

Theres really great people over here at Bentley Pontiac Cadillac they got my oil changed fast really nice especially Dan Evans hes the greatest.

Our sales rep was very knowledgeable about his vehicles.he was courteous, and not pushy..

I carried my car in to the service dept due to issues with cranking up. The service team diagnosed a weak battery, replaced the battery under warranty, and also washed and vacuumed the car. Without charging me a penny! Truly an exceptional service experience!

The Sales staff Melissa and Jeff found the vehicle I asked for at the price I asked for. They are top notch! Would purchase from them again.

Excellent and personable service by Kirby Acklin. Although I arrived mid-morning without an appointment and was promised the service would take three or more hours, I was out within a hour and a half. In addition, Kirby took the initiative to honor the initial quote when the actual service proved more involved and costly. The net difference was only a few dollars, but Kirby stuck to his original estimate. His effort and the result means a great deal me. First Class effort! First Class individual.

Johnny Roberts does extensive research and knew how we like to buy a new car -- for more than 25 years.! Clearly a superior salesman.

Absolutely terrible customer service. Brakes have completely gone out on my 2016 Cadillac Escalade, the issue is under recall, I’ve been pimped out to numerous “client” service advisor’s voicemails and still haven’t gotten a call back, 48 hours in.I get that you may be busy servicing other vehicles, but are you so busy you can’t call back a customer that spent $60K on one of your vehicles?

Always professional in everything they do .

Excellent service. Timely, prompt and courteous. It was a joy to take my car in for service. Service with Cadillac was one of the driving factors that encouraged me to purchase my Cadillac.

Very helpful and friendly staff I enjoyed the experience of dealing with the dealership I would recommend them to anyone I know

Quick service. Ray got me in and out in no time!

Great customer service center. Super accommodating and polite

Really great experience buying a Cadillac XTS. Nathan and the rest of the team were very knowledgeable and personable.

I was contacted by Bentley and their Sales Person, Johnny Roberts, regarding the expiration of the lease on the 2016 Cadillac Escalade. Since I wanted to downsize, I did some preliminary research on a Crossover, and wanted the XT5. I then walked through several showrooms/lots including other brands. In the end I emailed Johnny, we met on a Saturday and he immediately found the XT5 and the lease was finalized within a few days. Very satisfied with Bentley Cadillac and Johnny Roberts.

The service department was very friendly, helpful and went out of their way to get my car repaired within the same day. Awesome job!

Oil/Filter change & Tire Rotation. In and out in less than an hour. Great Customer Service all the way around.....

Wonderful repair of a minor traffic accident. Car was returned in perfect condition and three days earlier than promised.

Best service experience .. The staff at Bentley’s works hard to give you the best service ever ...Tammy and the service team are great from start to finish.,

Outstanding, pleasant folks. Very glad we dealt with Bentley. Special thanks to Johnny Roberts and Jeff Hayne.

On that day the service department appeared to be disorganized and slow to recognize my waiting for service. The service was great.

Shane Johnson was very thorough, knowledgeable, and informative. As always, he did an excellent job communicating the problems with our car and ensuring its proper repair.

Two encounters with the service department now merit this review, the first was when I called and asked them to do the brakes on my 2007 CTS - they said they cant do the brake lines because of a liability issue - I guess thats how much faith they have in their mechanics. I took it to a small local shop and they did a great job. SECOND encounter was when there was a recall on the ignition/theft on the car, I took it in and asked them to also reprogram the stereo I purchased on eBay so it linked up to the computer. I came back to pick up the car, they did the recall and wanted to charge me $125 for them to tell me that they cant reprogram the stereo on the car. I said I dont mind paying people for doing something but Im not going to pay you for nothing. Their service technicians need to go back to school because the Chevy dealership was able to do it no problem.

Great sales rep who knew the vehicles and treated us well.

My 2017 Caddy needed service. Your Service Rep Kirby Acklin took my phone call, arranged my appointment date/time. He then welcomed me when I arrived, took me to your lounge for coffee, then Brandon brought my loaner vehicle and I left for my office. Kirby later phoned me with news my car ready .I returned to Bentley, Kirby brought me my keys, he settled up my account and turned in my loaner. All encounters were highly professional, vert efficient, and all personnel MOST FRIENDLY! Service of this .Superb Calibre will keep me extending my business with Bentley as I have for 25 years- always with TWO CADDYS for my wife and I !!! James (Jim) Rountree

Excellent customers service! Cadillac! We love it!!

Bentley Cadillac has yet to let me down.My entire experience from the moment I arrive to leaving is professional and Im well taken care of.Brandon especially is always very helpful and courteous.

Jeremy, you are FANTASTIC! I was really surprised that EVERYONE I met there were so kind, helpful, courteous! Thank you!

Straight talk on scope of work and cost. Work completed in keeping with time estimate given at start. Will use their service department in the future.

Had a bad experience with parts department. I came in to get parts for my 2016 malibu and the representative (steve) was not willing to go the extra mile and was rude, like I was not supposed to be in the area. I USED to take my escalade to get service but not no more thank you for showing your true color and anybody I have my escalade for sell due to this thanks a lot.

Excellent experience. JD Patterson is awesome!

I felt like the service professionals all cared about my comfort and most importantly, the well being of my vehicle!