If I could give them a negative # I would. I ordered a sofa and loveseat in April. Due to the freeze in Texas, they wouldnt be available until October. The couch was delivered the end of Oct saying it was the loveseat. Now the loveseat wont be available until February or March 2022. Poor customer service, dont return phone calls, there is always an excuse. I will never order from them again or recommend them to anyone. Very condescending.

My wife and I went in to buy a bed frame and dresser. We were met at the door by a friendly guy named Spencer. He was helpful in showing us a good selection that was on the floor and their online catalog. My wife and I decided on a set, and Spencer got us a good deal. The very next day, the set we bought went on a huge sale on Ashley’s website, and I could have saved more money by shopping that sale. We called back to Ashley’s and Spencer was able to get us that even lower price. I was EXTREMELY impressed with their customer care. I’ll definitely shop here again.

They have a lot of boxes on floor. Hopefully more stock were in them. Very limited stock. Might be a new store, dont know for sure.

Shawn was *incredibly* helpful and patient. I went in to look for a smattering of items and ended up buying 3 bar stools and an amazing change-your-life chair. Cant recommend this store, or Shawn, enough!

Ashley Outlet on Woodruff is the best. They have great furniture at affordable prices, their sales representatives are super helpful and educated, and they do their best to get you what you need. Not to mention they send you a postcard after you’ve made a purchase, like the cherry on top of an already-great experience. Absolutely recommend!

The staff here are excellent. They are always willing to work with you on price or delivery to the best of their ability. We’ve had several great experiences here. One in particular was with Heath. It was his second day on the job, but we had no idea. And after buying a loveseat, he personally mailed us a thank you card. Top-level service.

As always, a pleasant experience. Lots of selections, Friendly staff and decent pricing. Quality merchandise.

Not really much of an outlet did not have a lot of inventory for quick delivery. Mostly was the usual furniture that you have to order with long delivery time.

Only a 2 because the couch turned out nice, but... It took 105 days from when we put a deposit on a cheap couch to finally get the couch. That, after three previously provided date ranges to expect the couch to arrive that all came and went. The store never called us to update on delays, though. We called or emailed or complained to a Customer Service Facebook page multiple times before hearing from the store to be told about updates/delays.They did upgrade the order to include free delivery. Sure beats them offering the floor model couch (everyone has been sitting of) when they had already surpassed the 90-day delayed mark.Glad we have the couch we ordered, finally! But, itll take a severe memory issue (amnesia, dementia, or Alzheimers) before I would even think of ordering through Ashleys again.Under promise. Over deliver.

Amazing place to shop for Furniture.

Went in looking for a couch and accent chair and found exactly what we wanted at an amazing price. Jackson was very helpful and respected our budget. Definitely recommend and I will be going back for my other furniture needs!

Mikayla was absolutely amazing in helping us find the perfect couch set!! I’ve never bought furniture in store because I was scared they wouldn’t listen to what I wanted. She listened to absolutely everything I wanted and kept with my budget!! I will definitely shop here again in the future!!

My first experience with this store was very good thanks to an employee that was very helpful. He has stoped working there since. I have recommended this store to family members and friends because of the service we received, however, in my most recent visits I have not goten such service.. I ordered 2 couches on august 14th and was told there would be a six to eight week wait. The time went by and we received no phone calls. Finally on week 10 I made a call to asks about any delays. I was told they would check and call me right back. I never received a call back so a few days later I called again just to be told they would check and call me back by the end of the day. My wife and I have made countless phonecalls now three months later and have never gotten a call back. Last week we were told they would be in on thursday and they would give us a call but never happened. No apologies have ever been made after countless opportunities to make things right. I can understand product shortages and shipping delays, but I can not understand why no one throughout this experience had the courtesy to let us know what was going on.

Good selection of product, but buyers should beware. Upon making a purchase I looked on-line and found the same item for 32% less cost and free shipping. If you want true savings I would strongly suggest looking somewhere else. I wish I had taken more time researching this out before buying here. Also, they have a policy of No Returns, No Refunds!

My wife and I went in looking for a new couch, we told the salesman our budget and he helped us stay within that. They were really attentive to what we wanted and helped us the perfect couch. Delivery took exactly 2 weeks as I was told. The delivery guys were super professional and very careful with bring the couch inside our home. We are very happy with our purchase and the overall experience.

We went in to look at sectional options. We worked with Mikayla and she was so helpful and kind. She let us look around but was there if we had any questions. Great service

I walked in and immediately fell in love with the first dining table I saw (after shopping all day for one). Incredible customer service and a very welcoming environment :) Definitely, my new favorite store!!! High quality furniture!!!

The people are so kind and very helpful.

Good customer service. They were helpful but not pushy.

Everyone was really nice. They had much lower prices than all the other furniture stores we went to. And had a good selection of sofas.

They lie about the price of things because no one knows what they are.

My boyfriend and I are first time buyers. Mikayla helped us with everything when it came to picking our furniture and we couldnt be more impressed with the customer service and respect we received here versus the other furniture stores we visited. Mikayla is our go to gal for all our furniture needs from now on!