I called Dr. Lattimores office to make sure they took my insurance. I was assured that they did. I drove from Jackson to Victor because he was the only doctor who would accept my insurance. When I got there, there was nobody to collect my insurance information and the doctor said I dont handle any of that. I again repeated my insurance plan to him and he said Sure. We take that. One year later I received a letter a collections agency stating that Dr. Lattimore had fowarded a bill in my name to them. I called immediately and his office told me they didnt take my insurance. I never received a bill from them, or a courtesy call before they forwarded my bill to collections. I paid the bill immediately and he said he would withdraw it from collections. 3 months later still, I receive a call from the same collections agency asking for the money.Horribly unprofessional work from whoever answered the phone the first time I called and from the doctor. It was a $200 bill I would have paid immediately had they just picked up the phone and told me they made a mistake.
Friendly staff and knowledable physician, very helpful with my chronic dry eyes...