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Delaney Subaru
125B Lenz Rd, Indiana, PA 15701, United States
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Delaney Subaru
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Ch
Review №1

I love this dealership. Customer service and service repair for the vehicle is amazing. My husband and I both get our vehicles through Delaney. Everyone is so nice and helpful. Their facility is always clean,bathrooms included. They have a little kids section which makes life easier with an 8 month old waiting for an hour as the car is getting worked on. Jared was our person this time and he was so helpful and did great work

Ja
Review №2

I understand that it is the worst time to buy a car because of the pandemic, but, unfortunately, I needed one. Luckily, the guys at Delaney Subaru could not have been more helpful. Mark, Justin and Noah made the car buying process seamless and enjoyable. Mark was always available to answer any questions that I had. I cant recommend them enough for anyone looking to purchase a new car. So impressed. Thanks for everything!

Da
Review №3

I made an appointment with a salesman (same day) to test drive a 2015 Subaru Forester that was listed online for a certain price. After test-driving the car and expressing interest, the salesman offered I could pay $500 to hold the car for 7 days until an issue with the car was fixed. Once we started discussing sales price, the salesman disappeared for over 5 minutes and then came back and said The car was just sold. The store manger came out to confirm it was sold over the internet just 2 hours prior. I asked why the salesman had not told me this before I drove over an hour for my appointment, and the store manager apologized I didnt tell him. Then he offered me $100 for my time. When I said okay, he said he cant give me cash, but he could put the money toward a different car, or he can go with me to a gas station and fill my tank. At that point I walked out. At the very least, a customer should be treated with respect and informed of a sold car before taking the time to come in and test drive it. And really, in my opinion this is likely a classic case of bait and switch where a dealer does not intend or even want to sell the car as advertised online, rather to lure the customer to buy a different, more expensive car. And that would explain why he offered to put money toward a different car, and why they never called me to cancel my appointment. Also, had the salesman really been informed of the sudden news of a sale, it is unlikely he would have taken over 5 minutes to get the information and come back, especially because there were no other customers to be seen in the store at the time. I am very disappointed with my experience, and I really hope your business can use this as a learning experience of how to handle customer service in a more respectful and ultimately more successful way.

Jo
Review №4

Excellent Experience!Salesman Noah was kind, friendly, informative, and Thurogh. He did an excellent job patiently walking me through my purchase and and wasnt pushy at all. His service was above and beyond expectations.AWESOME JOB!

Te
Review №5

Long wait today but busy and salesman Jason was very friendly and knowledgeable. Came home with a new car!

Pa
Review №6

Great place and the people are friendly and provide excellent service. We were at 3 dealerships before this one and we were sold on the customer service. Keep up the great work. Jesse great job. Dave was extremely happy with his new car.

Vi
Review №7

Thanks to Jason Stults for the great service he gave us! He really worked hard to get us what we wanted no pressure and was so kind and helpful go to see him and he can help you out we are sure of it! Thanks again Jason

Ke
Review №8

Excellent sales staff as well as a great service department!

Ke
Review №9

Excellent service, very helpful people

Ko
Review №10

I loved working with Delaney Subaru, my sales guy Noah Stricker was phenomenal. Noah answered every question I had and was very knowledgeable and friendly. I would highly recommend to anyone!

Al
Review №11

I love my new car! We had wonderful service at Delaney Subaru, especially with my sales person Jesse Collier.

ab
Review №12

Just purchased my Subaru here through Jessie! He was extremely helpful through the whole process! Everyone was helpful and answered any questions my dad or I had.

Au
Review №13

Wife and granddaughter Nylah just picked up our new Ascent Limited today. Couldnt be happier with the experience! Xavier, Barre, and Andy really took care of 2 of my three favorite girls!

Ro
Review №14

Came from out of state to buy a used car. Mark and the staff took great care of me. The car was as advertised and the purchase process was easy.

De
Review №15

Such a great experience! Art Rayba couldn’t have been anymore helpful, and super energetic with everything. He helped us in more ways then he actually needed. Super nice, made us feel comfortable, while still being professional. We will come back to him to trade in my car. Thank you so much, Art! We greatly appreciate you, and all you did for us!

Ha
Review №16

If you’re looking for a new car, ask for Noah! He was excellent and really understood what we were looking for in a vehicle and it made a world of difference!

Ga
Review №17

My less than a 1/2 hour first oil chane us free servise took an hour and a half and cost me $89.00.

KA
Review №18

The most pleasant and seamless car buying experience we’ve EVER had. The entire team of specialists were knowledgeable, experienced and patient . . . and we asked LOTS OF QUESTIONS. Every conceivable option was presented to us and there was NO PRESSURE. Jesse Collier and Ron Pociask were extremely professional and helpful in the decision-making process. Once we made the choice, Mark Moses and Robert Frey stepped in to expedite the sale and it was so smooth. I cannot imagine having a better car buying experience.

Da
Review №19

This place simply put us in the car we wanted, with no games. Big shout out to Mark Moses and Josh Fulton for helping my wife get EXACTLY the car that she wanted (even when what she wanted was sold out everywhere). With a little patience and A LOT of stellar customer service, my wife picked up her car yesterday. After buying cars at other dealerships in the past, these guys have redefined what I now expect when buying a car. This is my second time buying here, and I couldnt be happier with the entire Delaney auto group. Everyone we interacted with at their Honda dealership next door were beyond pleasant also.Thanks guys, you really made us feel like family.Before our first visit to Delaney (3 years ago), we went to four other Subaru dealerships in the Pittsburgh area, and each salesman at each dealership offered us their best possible/lowest price only to the slash that price by like, $200, then $300, and then $600 each day (after hearing we found a better deal elsewhere). So I then reply to them, IF THAT WAS YOUR BEST DEAL POSSIBLE THEN HOW CAN YOU TAKE ANOTHER $600 OFF?? So needless to say, I felt like I was being lied to. After all of the stress and games, I decided to drive an hour to Indiana and check out Delaney Subaru. When we got there, we were not approached with the same stereotypical car salesman tactics. The original price they gave us as soon as we walked in was within $100 of the best price be received from all of those salesman who were cutting each others throat to try to get our business. They won without even knowing they were competing.

Ro
Review №20

Copied from my FB review:The best car buying experiences Ive ever had were at Delaney. Most recently our expeience started with Landon Coy who helped us make our selection. Mark Moses went above and beyond to make us feel comfortable and ensure we not only love the vehicle, but also got the best price possible. Josh Muphy made the delivery and hit every point about the Crosstrek, his passion for the Brand and energy made the experience fun and stress free.This is my 3rd Subaru from Delaney & I always have my service done with them. Vicki L. Is always providing A+ concierge service as my service advisor!Now, if only there was an off road test course out back ... 😉

Ju
Review №21

Great people excellent customer service would recommend this car dealership toany one

An
Review №22

I cant say enough about the staff at Delaney Hyundai in Indiana. David, Patrick, Jason, and Michael were great to work with! We absolutely love our new Palisade! Thank you Patrick for taking your time with us. You all are great!

je
Review №23

Awesome service I was a hard customer to help because of my unique situation but Jason stuck with it and we left happy.

Za
Review №24

I recently visited this dealership in search of a used legacy or forester. Jesse was quick to greet us and give a layout of the different cars they had that might interest me. I found a really clean legacy for the right price and Jesse made the entire process about as easy as buying a car can be. Many of the dealerships I visited didnt have as high of quality used vehicles that Delaney did. Definitely a good car buying experience.

Ta
Review №25

I have had a really positive experience at this dealership. I had Jesse Collier as my salesperson, and he did an impressive job of showcasing and providing transparent information about the vehicle. He went above and beyond in helping me with finding me my vehicle. I now own the vehicle he helped me find and I happy to say I am very satisfied with my purchase.

ga
Review №26

Ordered a new driver mirror told them I needed the entire thing the guy said he could get the backing plate pre painted to match my car so parts come in and the plate isnt painted at all they couldnt get it so they didnt even bother to tell me they just ordered a none painted one also they never ordered the glass for the mirror

Tr
Review №27

Our buying experience was beyond expectation. Even though we were purchasing from out of state, the entire process was simplified by Jesses professionalism and largely done via email and online. Convenient, professional, great price and a fab new ride. Thanks much Jesse and Delaney Subaru!

An
Review №28

Delaney Subaru service team are quick to diagnose and repair. If your vehicle repair will be extensive they offer a rental/ they dont make you ask. The entire staff is friendly.

Ga
Review №29

The Delaney Subaru team is fantastic! They are extremely professional and thorough. They helped us pick out the right car for our needs. Buying a car with the guidance of Jesse was an actually enjoyable process. Now we refer all our friends their way!

Da
Review №30

Met with Jesse Collier he was very helpful. When the original deal we where discussing wouldnt work the found another vehicle of the same type that we could come to an agreement on. Very good personal service.

Li
Review №31

I came in to Delaney looking at options since my lease was up at the end of the month. I had a short time frame to find another vehicle especially with my crazy work schedule. Jesse was able to accommodate my schedule as well as work within my budget. Jesse found me the perfect Subaru Impreza and I was able to get the whole process done in a couple of days. Thanks again for all the help!

Ro
Review №32

Employees are always helpful and courteous

Wi
Review №33

Bought a 2020 outback in November of 2019 when I had my 2014 outback in for a oil change. Last week I called the service department about concerns about needing oil change in both outbacks. I do not want anything sprayed or wiped in either car. The girl that answered the phone was very polite and said she would have the service manager call me. The sales manager called and let a message for me and I tried to call him back but he was busy so I let a message. He remembers my wife and I buying the 2020 that morning. As of today neither have contacted me. This is a shame because my daughter drove the 2014 for a week and is going to buy a 2020 however I will recommend she goes elsewhere.The service manager finally called me, however they would not accept any liability for damage done by the products they use reacting with any cleaning products I use and damaging the interiors of my cars. If they are so sure no damage can occur, accept liability. I have seen too many times leather and vinyl products ruined with the careless use of cleaning products and disenfectan and sanitizer contain alcohol or powerful cleaners. I have spoken with other dealers that will not unnecessarily spray anything in my vehicles. So as a consumer, remember, you are liable for their actions.

tr
Review №34

My husband and I just purchased a 2017 Subaru yesterday.Our salesmans name was Jesse and he made our experience enjoyable. He was very knowledgeable, helpful,and considerate to our needs.We would definitely recommend doing business there.

Co
Review №35

Place is great and very helpful! Jesse is very knowledgeable and made the process really easy. Go here if you want a Subaru

Mc
Review №36

The Hyundai service department was closed at the time, and I recently went in to try and get some of my service intervals checked on as I ready for winter. The service rep I worked with was super calm, friendly, down-to-earth, and showed me all the prices and what the different service intervals ask for the rep to check. I didnt go with it (it was nearly $500 for a 30,000 mile checkup!), and I asked if there is any way I could actually check them myself, and he told me what I could fix, and that definitely was out of the way of him to do that. He went ahead and did a maintenance check and checked around my car and told me all that needed attention was my front wipers and my front-right CV boot that was starting to leak. But to finish it all, they washed my car! Definitely glad I went to Delaney rather than Laurel because Delaney treats you BETTER than you would expect! Thanks guys for treating me like a valued customer!!!

Am
Review №37

I Am So In Love With Our New Car! Definitely Recommend Delaney Subaru In Indiana To Anyone! Not Only Will You Get A Great Deal, Their Staff Is Absolutely Amazing. They Are So Helpful And Friendly...Made Our Car Buying Experience So Pleasant! Thank You Again Josh, Caleb, and Mark You Guys Were Beyond Wonderful!

De
Review №38

The sales people are great. They really work with you. So friendly and nice. Great prices!!!!

Na
Review №39

Very professional. Great service!

To
Review №40

Great service. Great people(ART&JASON). Great U like a friend

Ro
Review №41

Great looking place to buy your next Subaru

El
Review №42

Jesse Collier called me about some great Hyundai rebates that he thought would work for me and I groaned. But I came in and found Jesse to be very personal and knowledgeable. He made new car shopping an enjoyable experience. He took me for two tests drives and explained the amenities of each car. He brought in Kelly Marsh to answer some harder questions about my current lease with Hyundai. Jessi showed courtesy, and knowledge in all areas. He made me feel very comfortable and at ease with a making a large purchase decision. He was professional yet personable at the same time. I thoroughly enjoyed working with Jesse. I will bring my repeat business back to him at Delaneys.

Rh
Review №43

Jesse Collier is the best!! He treated me and my spouse first class. We ended up buying a 2018 Forester and a 2018 Crosstrek. Jesse and his co-workers were patient, kind and very accommodating. I highly recommend the next time you are looking to buy go with a Subaru and buy from this group right here in Indiana, PA - Delaney Subaru! We will be coming back for many years to come! Thanks Jesse and Brian!!

Je
Review №44

My husband and I have bought 2 cars at this dealership (one in 2011 and now in 2014). I will be buying another in the future here. Shane LoPiccolo was very helpful, kind, and patient with us. We had our 2 year old daughter with us. She was running around like crazy, in my opinion, and the staff was very kind to her. He gave us the attention we needed, and made us feel at home. We picked out our car we liked, of course it was the one in the show room, and they had no problem moving the car out for us to test drive. When we wanted to make sure 100% that our budget could afford a new car, they let us take the car home that night for an extended test drive. Also, we got home, realized we could afford it after looking at our budget--we turned right back around and signed the papers. We got to the Delaney at 9:15 which is 15 minutes after closing—they stayed to let us sign the papers. I will say that Shane is Amazing, but I would say the dealer as a whole is awesome. We couldnt imagine going anywhere else in the future!

Pa
Review №45

Great dealership, everyone there is extremely kind and welcoming. Very well kept place, we couldnt have been taken care of any better. Jesse was an amazing person to work with.

Lo
Review №46

Great service. Enjoyed talking to Andy.

De
Review №47

About 6 months ago I walked into Delaney Subaru. My wife and I were looking to test drive a Hyundai Santa Fe and everyone on the Hyundai side were helping other customers. This is when we met Andy Gnibus and for the past 6 months its been such a pleasure working with him. We never felt pressured or like we were being run around. Andy helped us through the entire process. Ive never had a better experience car shopping. I cannot say enough good things about him, but I also need to give props to the ENTIRE Delaney Subaru staff. Everytime we walked into the showroom, weve been greeted, offered some sort of refreshment and small talk. The teamwork between sales staff is amazing as well. When we arrived to look start the paperwork Andy was helping another customer. Josh Fulton stepped right in and helped us fill out the application without a second thought. Mark (the sales manager) made sure that we got the exactly what we wanted. Rob (the finance manager) went into extreme depth explaining everything we were signing. Ive never felt more welcomed or appreciated than I have with with Delaney. When the time comes for me to get another car I will not hesitate to go see them again. My wife and I are planning on moving to the other side of Pittsburgh soon and honestly we will make the trip back to Indiana to see them when the time comes. Andy, Josh, Mark and Rob- thank you so much for everything youve done for us. Yinz are awesome!

J.
Review №48

An excellent selection of cars. Everyone on the staff was polite and helpful. No one was pushy and they honestly got me a better interest rate than I was expecting. They treated me very fair.I want to give a shout out to Caleb Rorabaugh, who actually sold me my car. He is everything a that a car salesman should be. When he first approached me he didnt ask how he could help me or what I was looking for; he asked me how I was. From there he listened to what I needed and what I felt that I could afford.If you are looking to buy from Delaney Subaru Hyundai ask for Caleb. He will take good care of you and you will leave knowing you got a fair deal on the car you wanted.

Ti
Review №49

Great place to work! Everyone here strives for the best customer service experience throughout all phases of owning a vehicle. From the purchase of a vehicle to maintaining that or any other vehicle.

ea
Review №50

Thank you Josh The Subaru Guy, for helping me out with a new Subaru, had a great relaxing experience helping me select the perfect legacy for my family... huge shout out to mark for the chew treks! for our four footed friends!

Lo
Review №51

The mark guy is pretty cool

Sc
Review №52

A nice place, the folks there are very friendly i recommend them.

Ma
Review №53

Had a phenomenal experience here with Xavier. Everyone was very attentive and I found the perfect legacy for me! Thanks for the great job and the amazing car!

Ri
Review №54

Have yet to have a really good experience here. Unfortunately they are the closest Subaru dealer to me. Next closest is almost an hour drive.Ive dealt with Cochran in Monroeville and Classic Subaru in Atlanta GA and Delaney does not compare.

Ja
Review №55

Good deal. Not pushy. Answer questions on the new vehicle. Clean shop floor.

Br
Review №56

Mark Moses is the best guy to deal with. I have purchased 3 vehicles for my wife and myself from Mark over the last 8 years. I have referred several other friends and family members to Mark and they all came away satisfied.

Ti
Review №57

Its hard to think you can trust a car dealership but Delayney Subaru has earned my trust again and again. I have never experienced such accountability and friendliness. The dealership goes out of their way to help you and make things right. I am very impressed with the service, and especially, the sales department. If you want a car: go here first.

Ch
Review №58

Staff were knowledgeable, professional and personeable.

he
Review №59

Josh Fulton is fantastic and knows his stuff. Best experience at a car dealership ever. Keep up the great work.

Ti
Review №60

In and out problem solving. I believe they listen to what the problem is and resolve it as quickly as they are able. Service department is fantastic!

Ra
Review №61

Great sales and staff. They make time for you every visit (free unlimited carwashes) and are genuinely friendly. You can buy a vehicle elsewhere but you only get the Delaney sincerity at Delaneys!

De
Review №62

Worst experience ever!!! Will never buy another car from these people. However, the service dept on water street has wonderful people working there.

Ja
Review №63

Thank you Delaney for getting us into our 2013 Nissan Pathfinder! Josh, Caleb, Mark and the crew were great! We will definitely be back!

Ma
Review №64

Art and Scott definitely two great people to work with will definitely recommend them to anyone!

Gr
Review №65

Nothing but the best everytime I go here

Al
Review №66

Never go here. They will rip you off and try to take advantage of you. I had purchased a car here and they tried to add on extra meaningless things and overprice my loan. The business managers are out to get you. The salespeople are nice.

Ra
Review №67

FOR DELANEY HYUNDAI ..... I just want to thank JESSE COLLIER for being the BEST HYUNDAI SALESMAN I have ever dealt with. I also want to thank MARK LAUVER for the greatest deal we have ever obtained at a Hyundai Dealership. Also want to thank CALEB RORABAUGH in Finance, who assisted with all the Paperwork. Also a shout out to everyone in the PARTS DEPARTMENT. ALL OF YOU THAT I MENTIONED ARE THE BEST THAT DELANEY HYUNDAI COULD EVER ASK FOR !!!!! 5-STARS *****

Jo
Review №68

Great service by Jared and see Andy if you want a car.

Ke
Review №69

If your looking to get a deal better than you would expect, make sure you go to Delaney and ask for Jesse Collier. I had a 2012 vehicle that had me in the hole with debt worse than I would want to post online and Jesse got me the deal of a lifetime. I came in with a bad situation and left in a brand new 2017 vehicle thanks to Jesse Collier, and my debt problem solved! If I could give 6 stars for Jesse and Delaney I would.

Ma
Review №70

Quick to get in, quick to do the work and also checked for recall and did work.

Ah
Review №71

Great overall experience! Shane Michael LoPiccolo is a good friend of mine, and it was great watching him help my parents find a Subaru. Shane was very helpful and explained things very well.

Vi
Review №72

A truly great car buying experience. Delaney will beat any deal, they will go the extra mile for you, providing superior service and expertise. See Shane LoPiccolo for all your car purchase needs.

Fi
Review №73

Best place to buy a car.

J
Review №74

Says it all if there were partial stars that would be more accurate

Ra
Review №75

They dont want to sale cars there looking for the free money may not come go to buds auto for a car or truck

Ga
Review №76

Nice new building ...various models and years nice cars... just bought a new Subaru here very low pressure sales loved the experience

Be
Review №77

I take my Subaru STI here to get serviced and I have nothing but positive feelings about this place. They are a newer facility, the staff are friendly, the service is quick, and prices are reasonable.

Mi
Review №78

Excellent stopped to see about car oil leven and they added oil at no charge. Very good. Out of town from pgh.good customer relations. Eric was service writer. Thank u

Ba
Review №79

When daughter went in to get a new car yesterday the staff worked for hours yesterday to get her a payment she could afford. When we went in today to get emissions sticker staff did it quickly and couteously.

Ro
Review №80

Very helpful parts man- Alex.

Sh
Review №81

They made everything perfect and helped me with a lot of settings. Highly recommend.

Ja
Review №82

I recently purchased a 2016 outback, it had 2 minor problems which were brought to the attention of sales mgr mr. Moses.he personally had things made right, and the car and the whole experience was as great.will visit again !!

An
Review №83

Their ad was misleading offering all those discounts and adding them up to show something like $2500 in discounts. Then they get you there and tell you that you dont qualify for them and offer you $1000 discount after talking to you like you are an idiot. The owner did give me more of a discount, but still not what they promised in their ad. And BTW that ad disappeared the night I complained about false advertising.

ma
Review №84

No pressure sales, nice and knowledgeable sales staff!

Bi
Review №85

Excellent customer service. Great people to buy a car from.

Te
Review №86

Exemplary service. Michael McKenith was very curtious and attentive.

Sh
Review №87

Got a Subaru today. Our salesman Chris Kostella went above and beyond. Great personal experience. If your thinking of a new or used car see him.

La
Review №88

Friendly sales staff. Got a chance to see the 2019 Ascent thats not even for said until July.

Je
Review №89

Great people and great deals. Definitely going back

ro
Review №90

Awesome experience thanks guys... see josh fulton for the best experience

Di
Review №91

Great visit. Mark and Andy were very helpful and nice.

De
Review №92

Horrible and most unprofessional service managers at the Hyundai lot that I have met. They were more concerned on harassing me to get their loaner car back then getting my car completely fixed. Took my car there to get one thing fixed they fixed something else I took it in for over a year ago. I will never do business with them ever again or recommend them. Hyndai of Greensburg will get my business from here on out!

Ca
Review №93

The service was excellent . Thank you Amanda.

To
Review №94

Nice selection for new and used Subraus

St
Review №95

Without specific questions being asked of me, I can say with certainty that I received very fair deals on my new cars and the trades i used. I also like the people in the service area. Ie the advisirs, I did not meet the techs.

St
Review №96

Bought our 2nd new subaru and great atmosphere and friendly staff. They go above expectations

Wi
Review №97

Bought a Honda civic really happy with the service we recieved.

Ca
Review №98

Jesse Collier made me feel right at home. I didn’t even feel like I was buying a car from a salesman, more like a bestfriend! They were all quick, very nice, very professional. I got out of debt & into a 2016 crosstrek. Great people there at Delaney Subaru! Seriously best car buying expirence I’ve ever had. Will be a life long customer ! Jesse went above and beyond for me & I can never say thank you enough! I would say everyone should go through him ! Truly great guy! Loving my new/used subie!

Gr
Review №99

Awesome dealership. Service take great care of ya!

An
Review №100

The salemen were great to deal with, they worked with me to find the car I preferred, within my price range. The rest of the staff made my time in the dealership enjoyable, which is rare when going through the stress of car buying.

Information
49 Photos
100 Comments
4.5 Rating
  • Address:125B Lenz Rd, Indiana, PA 15701, United States
  • Site:http://delaneysubaru.com/
  • Phone:+1 724-465-9193
Categories
  • Auto parts store
  • Auto body shop
  • Auto parts market
  • Subaru dealer
  • Auto repair shop
  • Car dealer
  • Hyundai dealer
  • Oil change service
  • Tire shop
  • Used car dealer
  • Vehicle inspection
Working hours
  • Monday:Closed
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–5PM
  • Friday:9AM–8PM
  • Saturday:9AM–5PM
  • Sunday:9AM–5PM
Highlights
  • Veteran-Led:Yes
  • Women-Led:Yes
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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