Paula kept me informed of what was going on the entire time and they actually cared about getting my car taken care of. And on a side note, the floor show in the lobby was entertaining as three gentleman were putting up a Christmas tree and singing carols and had very good voices! Made my day!!
Great people. Great service. I dont have to worry about my car. Purchased my tires from them free rotation for live.
Going to Glockner of Ironton has been a great experience. From buying a vehicle to the service they have been great. Scott Wells was a great salesman and the service department was very thorough, they even noticed a ding in my passenger side door and asked me what happened. Definitely recommend them.
Paula was very nice and professional. The pricing of filters that needed to be replaced was phenomenal! ($116)Back brakes and rotors $466.17. That’s beyond inflated. No! I did not have these services done, most people couldn’t afford that. The filters that needed changed I did myself for $48 instead of $116, they’re price.Everyone was very polite and friendly.
On time per the scheduled appt and a quick in and out. Cant ask for much more to make an easy routine maintenance visit.
2021 Sierra Elevation with lifter troubles.Only 10k miles. Always had Honda with zero issues. Guess I’ll need to revert back to reliability. Don’t like the fact a new engine was already torn into.
Since Ive had my Buick Encore, I have consistently brought my car to Glockner of Ironton for service. Mostly oil change and tire rotation every 5k miles. I make an appointment, show up, check in and wait in the comfy waiting area. From the time I arrive to the time I get my keys back is usually around 30 minutes, which is awesome in my opinion. Great staff and quality service.
My truck was taken in right at appointment time, every thing went smoothly, the entire staff was great .
Honestly, I have purchased a few cars here. Their service department can’t be beat! They are honest and dependable.
Our experience at glockner, whether it is our purchases or the service department, is always excellent! Our salesman, Lonnie Campbell is always available to speak with us regarding anything at all!
I trust the service department at Glockner. I’m always informed if the maintenance is anything other than what was scheduled. I like the online reminders and the friendly, professional attitude of the staff.
Have bought 2 cars from Glockner (most recently being Monday) from Scott Wells. He is always very knowledgeable and professional. Will definitely recommend to family and friends and will purchase my next car from them in the future.
Glockner is one of the best GM dealerships around and I trust them wholeheartedly. They’ve had a loaner on hand when they knew I had to get to work. They took care of the problem that my car was having after they changed the water pump.Excellent Service from the service dept to Steve in management.I would direct anyone to go there!
Very professional people to work with, they are always honest and fair. Steve is great to work with, and the girls who write up the repair orders are great. I have used these guys for the past 5 years, I highly recommend them.
I had a 9 am appt for a recall on my 2008 HHR to change out the ignition. About 1:45 I asked what was going on and why did I come at 9 am?
Great customer service from the receptionist at the front counter. :)
I’m grateful for Tina’s quick responses to my car issue. She was knowledgeable of my issue but confident in her staff to quickly locate and fix the issue.The most appreciative service was offering a driver to drop me off at my house so I didn’t have to wait for the service to be completed. Upon completion of the service Tina had my car delivered back to my house. It’s refreshing to see a business provide extra accommodations for people who need them.
My husband and I used to own Higgins Chevrolet. The service is very personal. My staff has continued with Glockner. I am very blessed for that. Tina Wells is who I go thru. Love her so much.
I went in for my first oil change on my 2021 Buick Enclave. While they were changing my oil they found a transmission fluid leak of some sort. I returned a few days later for the transmission leak repair. Since the repair was to take several hours I was loaned a car to drive which I had requested. I was called once my vehicle was repaired and returned to pick it up.
The service was excellent and the staff are friendly and helpful. I was confident they checked the car from front to back making for stress free driving. I wont hesitate to go back.
My service technician is Tina Wells and she is amazing. She always explains things and let’s me know what is going on. I just have to call her and she gets my parts and service schedule at a time that is convenient for me and makes sure that I’m satisfied. The service department as always been professional and I would recommend the service department and Tina to everyone.
This service department is excellent! I have been taking my vehicles to them for years. There service representatives are always friendly and helpful. Tina, my service manager will take text messages and direct telephone calls to help expedite making appointments and getting service.Steve, an excellent mechanic and service manager is always available to discuss problems and diagnose more complex issues.
They gave me a ride home and picked me back up when my car was done. Very polite and friendly.
They were very nice and on time for my appointment, which is very important after a long day at work.
Serviced our truck fast and we’re very professional and courteous
Excellent service and so timely. As always, Tina works so hard to take care of us!
Tina was so wonderful to deal with at the service department. Got my truck done in a very timely manner. Thank you
Great service. In and out in a very reasonable time. Staff was very friendly.
Always pleased with the service. Tina and Steve genuinely care about the customer and the service provided.
I have Been there three times I bought my used Honda CRV there a couple years ago they’re excellent to deal with very courteous very prompt very helpful I just can’t say enough about them do you have an excellent team keep up the good work !
Fred Hogan, salesman, at Glockner South Point Ford is a good guy who will help get you what you need. Go see Fred!
I am pleased with service but i am offended by the fact that you have propaganda news on your tv in the waiting area! I don’t think this is appropriate for a business to do! You are alienating a lot of your customers making it not so comfortable to be in the waiting area. No News Channels Please!
Very good experience. I plan to return for future services
They have always been nice and very helpful.
Very professional and friendly. Highly recommended!
I always use Glockner of Ironton for service of my vehicle! Staff is wonderful to respond and take care of any issues! Tina is always very helpful!
At the the time I scheduled the service I had them make a note that I would like a technician to talk to me about a gurgling noise under the dash at times. When I arrived I thought the service write up gal was very rude with my request, I wanted to talk to the tech, not drop my car off for them to look at. I simply stated that I just wanted to talk to a tech about the noise. Both service write up personal made it seem that the techs are high royalty and could not speak with commoners without an appointment. I know that it was more than likely just air in my cooling system and passing through my heater core but God forbid I run that thought across a techs brain
First, Id like to thank Paula for her time and kindness. Second, your technicians seem to have done a great job with the repairs needed. Thank you all for taking such great care of me, my car and my time.
I came in early in the morning and asked to get oil change, but did not have an appointment. Tina Wells was able to get me in and out quickly with my oil change. She was friendly, professional, and very helpful. Great job!
Excellent customer service. Tina and the service staff are top notch.
Very professional and courteous. The employees were very friendly and helpful
Very quick service. Tina was very helpful and knowledgeable about services offered. Was assisted in a timely manner & vehicle was taken right in for services. Will definitely be back for future services!
Fast and friendlyVery knowledgeable about vehicleWas able to answer questions I hadGreat service
Very friendly n helpful!! Answer all your questions n my car is ready on or before estimated time. Was using local dealer but too many problems so tried Glockner of Ironton and no problems. Highly recommend!!
Very knowledgeable team of professionals. They identified my issue on a Friday and were able to repair it the following Monday! They were awesome!
I absolutely 100% recommend anyone to go to glockner in ironton! They helped me get in my first car! They are very professional and respectful!
Steve worked on my 1966 Mustang and did an outstanding job. He got the dash gauges working again, reduced drive shaft vibration, changed the oil, flushed and refilled the coolant system, repaired a problem with the fuel line routing, replaced a rear brake cylinder and replaced the headlamps. He has an outstanding knowledge of older cars and performed repairs that it is doubtful most others could do. Glockners is very fortunate to have a mechanic of Steve’s caliber!
Robbie went above and beyond to make sure my oil change was as promised, as I called ahead to make sure of my service,, Ill always come back to Lonnie and Robbie for our next vehicle! Great managers, salesman,,and ohhh dont let me forget about Tina!!Great service manager!
Zaylin Willis took care of my truck in a very professional and very knowledgeable way. He order tires and put them on. He also has done my services on my truck and I highly recommend him as a MASTER MECHANIC.No one better than Zaylin Willis
Our parts truck was due a oil change. Aaron Kimble was able to get us in quickly and had our parts delivery back on the road enabling us to take care of our customers! Great service provided by Aaron and the Glockner of Ironton service dept!
Great service department. Paula took excellent care of my service needs. Friendly and helpful. I highly recommend Glockner of Ironton for service and sales.
Glockner of Ironton and Aaron Kimble were very professional on my last visit to the Service Center. Aaron was very informative, and kept me updated on when my car was ready to be picked up. I would recommend Glockner’s Service Center, and to specifically ask for Aaron when service is needed!
I went in with an item that needed to be checked. They not only told me what was needed, but said they could take care of that right now. It was finished even before the estimated time. Paula helped me through what needed to be done, and was great.
Paula gave excellent customer service. Honest and direct about the car issues. Reasonably priced and quick.
Very professional were all employees. Tina Wells my service consultant is very knowledgable and always does a great job with customer service. Her communication skills and willingness to help is second to none !
Paula was extremely nice.
Always have great service here, whether it is for maintenance or getting a new vehicle.
I’ve always taken my car here and service is always excellent. People are very courteous and professional. Prices are reasonable for the great service I receive.
Paula is who I went to. She is very sweet and nice. Answered All the questions that I had. Would highly recommend
Ive been going to this dealership for years. The sales staff and the service department are the best. Never a problem with service and I usually contact Paula in the service dept to schedule work on my GMC.
Customer service was very courteous and responded promptly to my texts. Very professional
My son Aaron works there and has our vehicles listed under his name and noticed we had a recall and got Tina to order part and take care of it.
Top notch dealership. Excellent customer service. Got me in earlier then my appointment. Fantastic job. Thanks Aaron for the exceptional customer service.
Very professional employees. Service is top notch. Tina Wells is an excellent service provider. Only place I take my vehicles.
Always excellent service and work. Appreciate the way they take care of my service needs. Tina Wells is excellent in handling all of this for me.
Great, friendly service department. Tina is great, she always takes great care of us.
Thank you so much to Paula and Gavin! They helped us out so much when we were really in need! Very professional, on time and excellent service.
We appreciated the way Paula and Aaron worked to get our car done so that our grandson could get back to college. Helpful and efficient!
I have used this place for years. They are the only place I will take my car for service and the only place I will purchase a car. Aaron is wonderful in the service dept. Everyone is helpful, professional and friendly.
Aaron Kimble was very helpful with getting our delivery trucks from Rent 2 Own Taken care of in a professional and timely manner! Would highly recommend this location in ironton because of the kindness and professionalism Aaron has given us over the years!
Great place to go to for service. They do a great job. Thanks to Paula for making the process easy.
Had my truck finished quickly!
Oil change, tire rotation and servicing, completed in less than 45 minutes. Great job at a great price.
The staff at Glockner of Ironton are always courteous and professional. Aaron Kimble is always pleasant and accommodating. The service advisors and technicians are very knowledgeable. After nearly 20 years of being a customer, I highly recommend them.One of the best businesses in the TriState.
Excellent service. Aaron was very polite and courteous. Thanks again
All four wheels were replaced under warranty. This was a simple easy procedure. Paula did a great job . She was courteous, friendly, efficient and on time.
Paula was great and super helpful! We always get great service when we go. We’ll definitely be going back!
Everyone was friendly and people there are awsome and was fast service ! They go above and beyond expectations. Paula, Tina, Aaron, Matt. They all are very knowledgeable in their work and all are awsome people to deal with !
Aaron always does an amazing job and is very professional. He makes the service center have a warm hometown feel.
Great service department. Wouldn’t go anywhere else.
I love the folks at Glockner’s in Ironton. Tina is a rock star!
Excellent service!
Good experience. Oil change and tire rotation. No problems. Great company and employees
Paula was very helpful and kept me updated on my vehicle. Great service!
Aaron Kimble is awesome. Handled my needs professionally and in a timely manner. Id highly recommend Aaron and Glockners n ironton!
They treated me good and gave what I needed. Good service also.
Best service and quality of work around. Top notch, precisely why Ive been a customer for 15 years and counting.
The whole team at Glockner Ironton is first class and extremely customer oriented. Highly recommend them for all your vehicle purchases and service.
These guys were awesome! Aaron and Tina always take good care of me.
Arron and the service team Matthew do a awesome job on your vehicle always on time very friendly Reliable staff.
I had 21 year old car that was being used as a chicken coop for several years. GM did a recall on the ignition a couple of years ago and lately began inundating me with notice about getting the recall taken Carr of. I wrote corporate offices and they told me to go to the dealership.Dawn Rister listened to my problem and send a lot of emails out to dealers to tell the to stop. She was able to shut them down for a couple of weeks. Then I started getting emails from GM corporate offices reminding me to get the recall fixed.I emailed the last GM email to Dawn. She made calls and emails to try to help me. GM told her they couldn’t stop it because it was a federal law to keep after owners until they get it done.I off the cuff made a remark about her Service Manager lived a couple of miles past me house, just have him stop by and fix it. That evening just about dark the Service Mgr was in my yard!Both of them could have done what other dealers and the GM corporate people did, but the went the extra 100 miles to fix my problem!Hats off to Dawn and Steve Halverson for taking care of of the customer. I really appreciate it and will be back to see them again.Thanks!
Need fast reliable service go see Aaron Kimble and the rest of the glocker crew at ironton glocker they never disappoint
As always this service department did an excellent job! In my opinion they are the best in every aspect.
Aaron Kimble scheduled the perfect appointment time for me and my busy schedule. He was extremely helpful.
Aaron was very professional and courtesy. Always a pleasure to work with. Speedy service and always enthusiastic.
Aaron Kimble was excellent always professional and excellent service! He is the best!!! Thanks again
Scheduling an appointment was easy. Paula was very professional. I would recommend them highly.
Awesome service fixed my keyless entry fast
Aaron at Glockner did an amazing job today. Services were timely and efficient.
Absolutely awesome. Aaron is great. Always helpful.Had another appointment today with PaulaShe was awesome.Had another appointment with Aaron Kimble for the oil change and tire rotation with multipoint inspection. They showed me the tire and brake issue. I then dealt with Tina Wells to get those issues repaired.Awesome experience. Very nice and helpful.This is a very personable staff and the technicians are great. Steve Halverson is awesome too. This was the car my daughter drives. Its gives a sense of ease knowing they are looking out for the safety of my family. Another appointment, different vehicle. Tina was wonderful as always. Zaylin repaired my vehicle. Great technicians.Matt Bailey performed my oil change. He is very thorough. Best service!