On 9/4/21 Hyundai service department took good care of my vehicle and me as well. I was greeted by Service Consultant Stephen Lake he was a pleasant and kind as soon as I arrived. They have a very comfortable nice and clean waiting area while you wait for your vehicle to be service. They have water, coffee, snacks and restroom for their customer. I give this location a thumb up and 5 stars. I will tell others about your great service. Thank you

This is the best places to get your Mazda worked on! From the moment I walked in, I was given the red carpet treatment. I was there for 6 hours while they worked on our car. The technician was very thorough. They explained everything in detail to me & my partner. They gave me a loaner car so I could go eat lunch. After lunch I got served GOOD COFFEE! I was comfortable all day. For the amount of work they did on our car, the price was right, especially after the military discount was applied! The car was so nice and clean when I got in it to drive home. Ive already scheduled to take our other car in to have it serviced for next time. Im a happy 😊 customer!

Great job and excellent customer service who is going to send you away from this location with a new car in your possession.

I bought a car. Worked with a guy all week over the phone and he didnt make it to work when I went in to purchase. Another guy helped, did fine but a little aggressive. Its been a few weeks and no follow up call. Still, I bought a new ride and I hope they are good to work with throughout the next few years.

Ask for Michael Ray, he is the one who took care of me. He was genuine and honest about what was going on with the cars. I can say for sure that this is a good dealer to go to because they actually care about their own reputation which is good. The women next to him (on his left side also took care of me, I don’t recall her name but she was a huge help. Much love to freeman auto y’all!!!!!

I dropped my car off at Freeman on 4/14 for HAIL DAMAGE and as of today 5/24, my vehicle is still not ready and I have to keep calling for an update. Insurance only pays 30 days of rental which has run out. Freeman did give me a loaner which was not clean and full of animal hair. I have been a Licensed Auto Claims Adjuster for over 9 years and I have NEVER seen a body shop take over 41 days to repair hail damage even with delays.UPDATE: After 46 days, I received my car back and my car looked very good! My only issues are that my seat, steering wheel and mirror settings were all changed and my dashcam was damaged.

Oh this place is such a great place to get the vehicle serviced. All of the staff was just sp pleasant.

Had my car serviced here for recalls and they were tremendously accommodating to my situation. They even managed to complete the repairs an entire day ahead of schedule!

Getting a car crush on a VW Eos that is no longer in production and trying to find one in good condition with low mileage was a hassle, that is until I met Russ Cooper at Freeman Hyundai Mazda. [Sigh] Russ eliminated the stress, I got just what I was looking for and at a reasonable price.

Service only so far for me. Pleasant service, good communication, no water time! Very punctual with their appointments.

Quality service, remodeled dealership. Helpful staff.

Not great. Some cars but over priced

Great dealer. Highly recommend.

This service team is the best experience Ive had in my 39 yes of car ownership. Ya Im that old but look this good. Professional, respectful, quick turn around, quality work, easy warranty process. Everything you want in a dealership vehicle service department

Sandee Jimenez is a saint!!! Great service! Great place to buy a car!!!!

Always a great experience since 2011 after purchasing my vehicle

Im now on my 3rd lease to own and couldnt be happier with this great Freeman family! Everyone is so kind and helpful, while also extremely professional! They really know how to treat their customers and make them want to come back again and again! I know I do!!

My son, daughter-in-law and I visited this dealership. We were treated with respect and courtesy. It was a great car-buying experience. I would definitely consider this dealership for future automobile needs.

Great service department!They always explain what work needs to be done, and if the work needs to be done.The quality seems good, waiting area is nice, and a couple of times theyve made sure that I dont get redundant work done

Had a complete engine failure and was worked in fast to get me back on the road. Great service as always! Would I buy here again? Why YES! they treat you like royalty.

Unbelievable experience 👏

You looking for a new mazda or Hyundai visit freeman autogroup you will like it.

Please go over the numbers in detail. Found mismatch with the quote and the way they calculate the final price.

Thanks Herb for for great customer service thanks for always taking great care of my car

I recommend Larry Chase to purchase Hyundai car. Very honest man.

You could say its....the cats meow hahaha

Straight forward people

Great service and great people!!!!

Freeman did an INCREDIBLE job on my 2020 Kia Optima Turbo!! Looks like it did when I drove it off the Showroom floor!! I trust NOONE else to do maintenance or body work on my vehicles thanks to Earl Piece and his staff!!! Great Customer service...make you feel like FAMILY!!

They were not the first dealership I went to, they were just the first to do what they said they would.

Even after taking an appointment for test drive, they make you wait for an infinite period of time. They have very limited number of sales people. They keep giving the gift card offers to lure customers into walking into their store but unfortunately it looks like they are not interested to entertain them. In future I hope the staff is willing to help the customers.

We took my wifes Mazda to fix a minor accident and the fix was so good that you couldnt notice that there were parts replaced. The paint and the gaps between the replaced parts and the rest of the car were a perfect match.

These guys are the best at what they do! From Terry in the service department to Stephanie in the sales department they go above and beyond. I was truly impressed with the level of service I received from both of them.

Its more like a group of cars not an Auto group where you walk in and automatically your part of the group. You got to buy a car first to be part of the group. Its pretty cool because where else can you belong to a group and get a car out of it.

Seriously the kindest people Ive ever met at a dealership.

Bought a used car from here this week. Darren Mitchell was very honest and upfront. He seemed to work hard at getting what we wanted within our budget. It was a relief to deal with a Sales Rep that didnt seem deceptive. Thank you Darren and Freeman AutoGroup!

Well all we have done so far is drop our car off for service, but Terri was friendly and very helpful.

Wife brought vehicle and I didnt have to take it in the rear real bad.

All of people that work there have awesome attitudes and really do want to help you find just the right vehicle for you. They really care about their customers needs!

Seemed like the person at the desk for parts had something better to do than wait on me. His assistance seemed forced. Maybe I came on a bad day.

More new cars not alot of used cars to choose from staff is a little out of order would call place before showing up

Take my 2013 Hyundai Sonata limited here for routine service. Techs in the service department are always very helpful and polite. Great auto service performed in a reasonable amount of time.

Large inventory, salesman had ok product knowledge but very courteous

Impressive staff! Excellent experience every time I go

I drive almost an hour to have my Genesis serviced here. I highly recommend their service department. Ken D. and team always go above and beyond!

Amazing place in and out in 4 hours.

Worst service in both Freeman Hyundai and Mazda, in mazda the manager asked us to leave just because we found a better deal at someother Mazda dealer, remember Mazda you need the sell the car to us than forcing us to buy your car, you need to win customers by outstanding service and experience, the customers are always going to go for the lower prices on new car and we are free to choose any Mazda dealership .

Nice cars

Very good and helpful service department. They really care about doing a good job in fixing your vehicle. Friendly staff and management.

Great pre and post purchase experience. Would recommend over the Hurst and Arlington Mazda dealers.

Great service and friendly people that genuinely care! Great deals!

Friendly sales and service folks, got a great deal with no haggling. Sales follow-up is a bit lacking, though. Not so much as a thank you note or follow-up phone call, and its been 5 weeks.

Great service.. good staff.. viable option for Mazda auto parts..

The only place to buy a car and the service is second to none. We have bought so many cars here we quit counting. Very fair.

Angela in the service department is increadible. I showed up without an appointment, in the middle of the day, when they were busy. My check-engine light had come on. Angela squeezed my car in, diagnosed it and had it out again in record time. She is amazing!! Ill keep coming back as long as she works there.

Great service. They make me feel like I am part of the family.

They are a great dealership with GREAT people working there!!

Love them. Very professional & accommodating.

Very helpful taking care of a tire that blew out.

Got my regular oil change and the people working at the front end are wonderful

Great place and people to do business with. Have enjoyed coming here for years, and look forward to many more years doing business with Freeman Hyundai organization.

Took my car in for some repairs. Great place! The other Mazda dealership in Richardson pales in comparison to the service here.

Friendly and knowledgeable staff. Place has been there for a long time.

The worst ever they are evil dont let you know about anything they lie to you they totalled my truck when it didnt need to be that way. The supplement they gave was ridicules 15,000.00 they just gave that settlement so they can take my truck the truck had some of the bed damaged only.do not let them work on your auto do not recommend at all ever. Another thing my truck was there for only 19 days guess what I found out that they charged a 13,000.00 storage fee but they could not fix it for 15,000 crazy ridicules for those who did this evil at Freeman collision service carma is going to remind you about how many people youve hurt.....

The service department is the best. I am a very satisfied customer since 1995.

Salespeople were nice and I was about to get a chevy volt, even though it wouldve been difficult to make the payments, because it was such a good deal. I ended up leaving without the car because the lady doing the finance was sooo rude to me.

Finished work fast. Washed car at no cost. Free coffee/latte.

Awesome service and able to buy a vehicle in 3 Hours tops! Love that

Loved the overall inventory and attention to all the customers

Freeman is great, ask for Maddie she will work hard for you.

Always kind and courteous, treat me like I truly deserve to be treated. I always recommend their service center

Rodney King in financial department is the best

UNBELIEVABLE,, Staff, And Very Professional !Love the straight forward, friendly Customer Relationship,, Best Ever.

Scheduled appointments honored! Wonderful customer service!

Oil change. Typical dealership.

Best place to buy a car

The best dealership I ever know

Always an amazing experience.

Good to take your car to fix it

Great place two eat dinner here

Zero starHi Worst customer service

Scott was a Great Help!

Best car purchase. No haggles, no fuss, straight answers.

First class experience!

I always go to dealership to ask or purchase parts as an independent used car dealer ....

Excellent inventory

Good work but took 2 months to do

Nice clean helpful explain their work

Very friendly people and care

This time they took 5 hrs and 05 mins to put rear break pads and oil change and flush new braking fluid. They came up with whopping 600 dollars for a and after I asked they discounted a 10 percent on it to 540 dollars. They confuse you by showing parts price at first and add their total labor at the end so you cannot deny it at first . Final checking of the car missing check engine light. I had to come back for that. At first they said they will change everything and now I still see my old discs with scars with them and they total price is for only brake pads. May be that’s it is. . After having new brakes also I feel like it is old brakes action wise . May be this is all me but am sharing my experience . I still got good impression on their quality with my first visit but this visit is sketchy from start and I feel I got ripped off royally. So they lost 2 stars . But I still would go to them for major service if needed but not for smaller ones from now .

I liked thos place.

I know this family personally and they arr good honest people

Very nice people to work with

Got my new Hyundai Elantra there, and they went out of their way to help! Highly recommend!

I ordered some parts from the parts department they were very helpful and friendly and got the part the very next day

Very frendly staff

Best dealership in the DFW area

Unfair dealer, if you find a car you want and someone else wants it and if they dont like your looks!!! They will sell it to whom the think should have it. Not so friendly dealer SHOP ELSEWARE

Best Service Department Ever

Great no haggle prices