Excellent service and sales Acura Duval Jacksonville, FL Hometown favorite! Try Nash in sales. He may have all the answers you need and competitive prices.

Very disappointed in this place! salesman was great but management wont budge on their price. lets face it we all know the markups on used cars. what irked me more is they wanted to charge me 500 for my own financing. when I asked if we brought all cash I would still have to pay the 500. do yourself a favor and drive to Orlando or Tampa. much better dealing to be had

Best car buying experience ever. No slick rick sales people, no high pressure sales, and best of all NO HAGGLE. I found the vehicle online and went to go test drive it. I got to the dealership and found out the car was loaned out to another customer. They had a similar model on the lot and test drove that car instead. Loved it and proceeded with out the door pricing. Saw the numbers and came to an agreement easily.Saw finance and got a great APR. Signed paperwork and drove off happy with my new car. The whole process took less than 2 hrs. I would highly recommend Duval Acura with great service and business model!

Great place to buy a vehicle. Never felt pressured to commit. Mike Cohen is a great salesperson!

Khalil provided Top shelf service on this and all previous visits. As a recent Acura believer I am looking forward to future service visits. Just have to stay away from your parts department, too many good accessories to resist.Also still have to give a shout out to Curtis in sales. May your team Keep up the precision work!

The staff and service techs are absolutely amazing at Duval Acura! Very attentive and the turnaround time is unbeatable! Thank you guys for going above and beyond to keep your customers smiling! Job well done!

Recently traded in my BMW here and from the moment I walked in, I had an outstanding experience. Tim Crow helped me out from the outset and ensured I was getting exactly wanted. I initially drove a TLX and loved everything about it, except it was a little small for me (Im 62). I expressed that and Tim had no issue sitting down with me to find something different. The vehicle I chose was just brought in, so needed detailing, tires, and some usual work such as an oil change. They had it turned around in 24 hours and even got me a tinting voucher! The usual rough part which is the finance office was a breeze. Really good people all around a painless experience. I highly recommend Duval Acura for anyone wanting a realiable car with a great experience.

Duval is excellent. Shelby is great. Everything was perfect from start to finish getting my car serviced. Will definitely be back & I highly recommend going.

Kahlil is exceptional at his work. He is so kind and really listens to any concerns you may have then goes above and beyond to make sure that your concerns are investigated and remedied during your visit. I had a concern with my battery, alternator and starter; he triple checked to make sure everything was up to par before I left. Knowing I always have my 2 year old with me he made sure my concerns were addressed and my worries were no more by the time I walked out the door. His service is prompt, professional and exceeds expectations, if I could give 10 out of 10 I would. My favorite Acura dealership to deal with, Khalil will forever be my go to guy.

Excellent Service. Arick Armenia kept me informed during the whole experience of repairing my car. Shelby was also helpful when Arick was busy. I highly recommend Duvall Acura.

I am from out of town but I did buy my car here about a month ago. My daughter is In the hospital at Mayo and the valet parking crew accidentally popped my tire when they hit a rake. Duval Acura was so helpful even to helping me find a tow company. I got two new tires and the staff at Duval were fast and friendly.

Our first experience at Duval Acura was excellent. Robin Welch was the first to approach us and attended to us giving careful attention. She was professional, pleasant, courteous with work ethics truly commendable. Robin is an asset to your dealership.

The exceptional service started before I even arrived. Tim Jackson was top notch with his service, stayed in my budget, and was transparent about the whole car purchase process. The staff was very friendly and helpful. My parents recommended this dealership, and I was not disappointed! It was worth the drive from Savannah.

Always treat me like I’m number one the only place I take my Acuras for any kind of service.Arick Armenta is my guy for life

Duval Acura helped make the buying process clean and easy. The level of professionalism displayed by their team was exceptional. This might sound strange but their bathrooms were extremely clean and smelled good!! The great selection of coffee and water was a bonus!

My experience at Duval Acura was exceptional thanks to my service representative Rob Kinnie who was caring, attentive, kind and genuine. After having a horrible experience elsewhere trying to get my AC fixed I was blown away by the prompt service, professionalism, and how quickly my problem was solved given that I had my car taken in 3 separate days at another shop who couldn’t figure out/fix the problem. The tech figured it out same day here and I had a loaner to use during the service free of charge which was an amazing experience!! I can’t say thank you enough to everyone here that made my experience go smoothly. 7 months pregnant and on the verge of a fit at every moment, this is really saying a lot.

Very best dealership!! Great sales and service people. I had the most wonderful buying car experience here and AWESOME quickly service to get my car taken care!! Two thumbs up for this place!!!

If you ever doubt that salesmen are the lowest form of existence head there and ask for Ward Peters. Your faith will be restored as mine was.I wouldnt go there again if it was the gates to heaven.

From beginning to end, my time at Duval Acura was exceptional thanks to my service representative, Mr. Khalil Mercado! Upon entry, I was greeted and introduced to my service rep. Mr. Mercado, asked me a couple of questions, checked out my car, and then escorted me to the waiting area. I thought that was the best part, until he notified me my car would be finished soon, but the tech saw something that needed to be fixed. He educated me about it and even showed me a picture! I LOVED THAT! Due to his over and beyond measures, I will tell anyone to visit Duval Acura and if possible, ask for Mr. Mercado!

I was greeted at my car with a smile. My appointment started on time, the estimates for work was thoroughly explained, additional issues were explained and suggested. I received a loaner car during my service appointment and the maintenance was done in a timely manner. I love going to Duval Acura for all of my car services and I haven’t been disappointed with their customer service or maintenance center yet. I’ve been a faithful customer since 2019.

Let me preface by saying I’ve purchased at pretty much all the big names around Jax, and never at Duval Acura, until today. The upmost professionalism, and customer satisfaction I have personally ever experienced anywhere. Nash not only provided every detail of our deal today, walking me through step by step by step, not missing a beat, but also made it so much easier to pull the trigger because there was absolutely no pressure from him, even in the slightest bit. If you need a vehicle in Jacksonville, I highly recommend going here.

As always Duval Acura never disappoint me … always exceptional service

Absolutely awesome. From test drives to purchase to service they are top of the game! They take care of you like no one else. I’m on my 3rd Acura from here and won’t go anywhere else. I honestly can’t imagine the bad reviews. I’ve bought 3 new cars in the 10 years I’ve been here and have always been treated wonderfully. Anthony in sales and Khalil in service have been amazing. Not only are Acura’s the best car on the market but their care for their customers is well above par.

Great Dealership experience. Hector is a no BS, tell it like it is sort of guy. Real contrast to the experience at another local smoke and mirrors guys at you competition in this market.A little less time in the F & I office would be a nice bonus to ad to the experience.

The staff and techs are knowledgeable, professional & friendly.

Easy to make a good deal with. Professional. All car dealerships should be as efficient and courteous ad Duval Acura. Good Job every one at Duval!

Nash was awesome, he was able to help me get the best deal and also fought for me. He was able to get me in and out of the dealership in less than an hr.

So, heres the thing. I dont ever, I mean ever write reviews but Im still in awe of my experience at Duval Acura. Been in the market for a vehicle for several months and have been to countless dealerships and there has been no place that could come even close to the incredible service they provide. They are the most upfront and honest professionals in the business. From the moment I first reached out everyone has been so friendly and I thought that was going to change once we started talking numbers but everything stayed the same. Actually it got better because they worked hard to get me the best deal on my trade. It was like buying a car from a friend, Absolutely no pressure! I worked with Tim Crow and he was so kind and attentive to me. He was working with other customers yet every conversation and follow up we have had made me feel like I was his priority. They have earned my business for life!

Excellent customer service! Knowledge, friendly, efficient and effective sales people (Hector) and finance person (Will) were an outstanding team that seamlessly delivered new car to my front door. My first experience that will not be my last. Detailed follow up from Duval Acura team is still on going.Thank you! PS. LOVE my new Acura!

Scheduled my first service with Duval Acura for my MDX and they made it a great experience. A representative met me as soon as I pulled into the service area and walked me in to a service representative.The service representative was very professional, kept me updated and clearly explained everything to me before leaving.The purchase of this vehicle from Duval was great and it appears the servicing part will be the same.

When I visited the Acura dealership for the first time, I went to the service department and asked the customers their opinions of the service they received and the quality of the vehicle they own. After hearing the comments, well long story short, Ive been a long time loyal customer with Acura since 2005. Since then; after owning my 3rd purchased Acura, Im even more impressed with the service, as well as, the quality of Acura. The service provided by Kahlil Mercado. has always been exceptional. He knows whats possibly going on with my car when I speak with him over the phone, because he knows his product. Hes professional and honest about making sure I have the best work done at an affordable price. I have never had even an oil change done anywhere other than Acura. When I need any service done to my vehicle, I ask for Kahlil at Acura.

Khalil is best service provider duval Acura has. He goes the extra mile to provide professional and courteous customer service to his customers. He is the reason I bought a second acura.

Be careful with this dealership when selling your used cars. They lowball you and tell you things that you dont even know exist. Like, how your car was involved in an imaginary major accident that somehow missed being reported to Carfax. This is an attempt to decrease the value. You will definitely need new tires too even if tires are still good :) This is in addition telling you how many of the same cars of the same model they buy in a month so basically a dime a dozen.This dealership responded to an online ad I placed for a showroom condition 2017 Corvette Grand Sport 3LT Heritage Edition (all factory unmolested original) that is only less than a handful registered in the State of Florida and only less than 3 for sale with the same trim level.A guy named Ward Peters called and said that they were interested so they asked me if I can take it there so they can take a better look and finalize an offer. I did not go there randomly to sell a car, I had an appointment.What a waste of time and Im not really sure why I fell for this trick. I bought a car here before and I used to think they were better than their other location (Duval Ford) but now they are on the same level. Two dealerships I wont be doing business with in the future.If you like the old school sleazy car sales tactics, look no further. Otherwise, avoid at all cost.

Anthony Lewis was exceptional. We purchased the car we wanted at a competitive price. Anthony had all of our paperwork ready when we arrived. We did not want to spend all day at the dealership....he had us in and out quickly. This is our second car purchase at Duval Acura and all of our maintenance is done there. We have never been disappointed.

Khalil Mercado was very professional and helpful. He made sure I was taken care of with providing me a beautiful loaner to drive. Khalil kept me informed about the progress of my car repair. He is a great asset to the dealership. All the employees are very friendly and helpful.

Working with the sales, service, and financial folks at Duval is a very enjoyable experience. Personnel appear to enjoy being there and offering exceptional customer service. This was a no hassle and no pressure transaction. My needs and expectations were listen to which made me comfortable and confident with my trade and purchase.

Khalil is always an excellent customer service rep and got the job done quickly and efficiently... Appreciate him and yall. Well done! 💥💥💥💥💥

From the moment I dropped my car off at Acura you feel welcomed. Such smiling faces and exceptional customer service. Khalil is my adviser and he makes you feel taken care of in terms of your car. Always a great experience when having anything done.

Great service from Kahlil and Merrick is a terrific service manager. Everyone is friendly, helpful and they keep things moving so you dont feel you are waiting unnecessarily. Ive been going to Duval Acura for over 15 years - they make car service as easy as possible.

I drove from Myrtle Beach to have my RDX serviced. The team is amazing and always delivers as promised!

Prior to moving to Florida, I had enjoyed my experiences and service levels at two other Acura dealerships. Acura is well above average for service in general.At Duval Acura, Khalil Mercado provided even better service than I had experienced in past. He was very knowledgeable about mechanical aspects of my vehicle and also accessible by phone or text. Great experience! We own two MDXs.

This is my second purchase from Duval Acura. At the time of my first purchase, I thought it was the fastest and easiest car buying experience. I was wrong! My second purchase from this dealership was even better! This was by far the best from coming up with the terms of the purchase to credit application to final delivery. As long as I own Acuras, I will be a loyal customer to Duval Acura.

I had exceptional and efficient service. Also service team members were polite and helpful and friendly. I was given a loaner car so I was able to accomplish my tasks while my car was worked on.

Great customer service, attentive, and provided detailed overview of what was done and possible services for next time.

Cecil Adams in the service and parts department was so kind and helpful today. He went above and beyond to make sure that I had the correct part I needed and even called my father for me to help me confirm that I was picking up the right one. Lol. He made sure I had enough fluid to make it home and put me at ease. From a daughter and father who work on cars together, we appreciate people like you!! Superb service. Thanks Cecil.

Rob helped me jump my car over the phone 10/10 thank you so much

I scheduled an inspection of my newly purchased pre-owned vehicle and it was not in their system when I arrived. My issue was promptly addressed by Khalil and my vehicle was taken back to service. I received a thorough verbal and written report on my vehicle and left with an assured peace of mind that I was in good hands. I will continue to have all of my service needs fulfilled at Duval Acura.

Excellent service for a first time customer - Service advisor was very knowledgeable and kept me abreast of the services being rendered and sent me an email and text explaining additional services that may be needed. I took them up on brake service in addition to the oil change as well as his offer for wash and vacuum. Overall, I would recommend Khalil as service advisor.

I love coming into Duval Acura for my car’s needed services. Everyone there is fantastic and incredibly kind to me. They always do their best to give me the best price possible for anything I need. I’m grateful for all of the employees there. Thank you all so much for making my experience there wonderful each time I come in and always brightening my day!

I came in and met with Anthony who was extremely helpful. It my first time buying a car. He answered all of my questions and didn’t mind helping me in any way. I ended up with a great deal on an RDX. It’s literally the perfect car for me at an affordable price. Go ask for Anthony and he will take care of of you!

Arick was very professional and friendly. I would highly recommend Duval Acura for your car service. Thank you for being so amazing 10+

Erick, The service manager is top notch! He is always so helpful to get things done quickly with perfect service. Duval Acura is number one in my book!

Great hassle free car buying experience. Nash the sales person was very friendly and helpful.

Great experience! Khalil is hands down the best service advisor I’ve worked with. Repair was timely and fixed per my expectations.

Arrick was excellent in writing up my issues and ensuring they were resolved. In fact the actual cost came out less than the estimate. I had a small amount of body work for some unfortunate scratches and the work was perfect.

I stumbled in to Duval Acura by mistake. I was supposed to meet a sales person at a different dealership on Atlantic. This turned out to be the Best Mistake Ever! Tim Crow greeted me at the door and Will Isom was my final stop where I signed the papers for my Brand New to me 2018 Toyota Camry.No Big deal right, WRONG! Duval Acura showed me the meaning of NO Haggling! Unlike the misfortune I had at 2 other dealerships who had me drive off in a trade, only to have to turn it back in a day or 3 later. That was the worst. One of the cars I thought would be mine, was actually a Toyota Camry. It was taken back and swapped with one a couple of years older with the finance company wanting me to buy an OLDER vehicle, as their reason. I was actually told by Greenway Nissan that (let me get this right) no one else in Jacksonville would be able to get me a deal on the Camry I wanted. I thank God I did not listen. Ill save the details for their review.As for Duval Acura, they have gained a customer in me for life. I got a great car, great deal (this especially matters as I was upside down in a trade), great service... truly, I got to experience Car Buying as so many other HAPPY reviewers have experienced. Thank you Tim Crow. Thank you Will Isom. Thank you Duval Acura. This was not them going above and beyond just for me. I believe that Above and Beyond is Their Industry Standard!

They dont have the less idea of customer service. Have been waiting for a call back almost a month now. People working there just keep passing the ball( my case ) to other person and nobody wants to get me an answer. Thanks Duval Acura for nothing.

We recently purchased a certified pre-owned Acura RDX. We test drove the vehicle and noticed an air freshener smell but didnt think anything of it. After purchasing the vehicle and driving it for a while we noticed a very strong cigarette odor. We called our salesperson who told us to bring in the vehicle the next day and they would get it professionally taken care of. He described the process as an odor bomb. We picked up the vehicle the day after and again the cigarette smell seemed to be gone but after driving the vehicle for several hours the smell was back. By this time we had driven to our home on the Florida panhandle.While I realize the dealership under Florida law is not required to point this out, we were also considering a Mercedes GLC and went to Fields Mercedes. There we looked at several cars and asked to look at another certified pre-owned but the salesman told us he didnt think we would like the car as it had a strong cigarette odor. We ended up not buying a GLC as we couldnt find one with the options we wanted but would recommend going to them as the salesperson was upfront and honest about a defect in one of its certified pre-owned vehicles.Its a shame that Duval Acura wasnt as forthcoming to us. We now have a vehicle that will cost us who knows how much to get it professionally cleaned and hope the odor can be removed. This shouldnt be the case with a certified vehicle.So as they say caveat emptor - buyer beware. Ask about cigarette smoke, ask about whether the vehicle was in a flood. From my experience, Duval Acura wont tell you.

Duval acura is my favorite place to get my car serviced. The staff is friendly and helpful. Also the wait room is comfortable and the service is always performed quickly. Good job guys, thank you.

Bought my car online and from another state. The process was simple and all questions were answered. Friendly staff and great communications.

Excellent place to buy a car. Our experience with Anthony Lewis our Sales Associate was excellent, he was a pleasure to work with. Will Isom Finance Mgr. also did an awesome job serving us and was able to get us a great rate on our financing. The whole process took less than 3 hrs. Our first time at Duval Acura....would definitely recommend them . Our purchase was a 2021 RDX with the Technology Package. My wife loves it.

Dont sell or trade in your car here they will rip you off, the man who buys the vehicles swears he beats CarMax soo bad, then he offered me way less than CarMax did for my car.

In the Jacksonville area I would not recommend Duval Acura. Their professionalism timeliness and their prices always bring me back. My service agent is Eric and the guy is phenomenal and treats you like his own family.

Very professional. First class. Casey was a pleasure to work with. Great follow up as well.After a poor purchase experience from Acura of Orange Park, I was so glad to find your dealership. I just wish I had purchased from you but will be sure to do so for my next car.

The Touareg arrived this morning, Sunday, May 3rd, 2020. It is 1000X prettier in person than on the photos! I bought it without seeing it in person, nor test driving it. I am thrilled!

I pulled up to the service department on time. Greeted by professional staff. Waited in a comfortable area. An hour later i was on my way with a serviced and cleaned vehicle. Couldnt be better.

Very easy to deal with! Ahmed was great and did an outstanding job! The entire staff was phenomenal!

My husband and I just bought a Jeep Wrangler from duval Acura yesterday and we are very happy with our experience. Mike Cohen greeted us with a smile and was very welcoming and he is an asset to your company-he is a very kind person and that is hard to come by anywhere. He helped us find anthony who we had our appointment with and anthony was also great. He had everything ready for me, no pressure and we didn’t spend hours and hours there. Finance was also great- will, I think. Most importantly we love the car. Overall a 10/10.

I have been coming here to get my vehicle serviced for approximately 8yrs now. Ive since moved to Tampa and still schedule my preventive maintenance with them. Jovie is exceptional when it comes to service. He is warm, accommodating, and helpful. These are the reasons people come back... I can only hope that others would follow that lead.

The team at Duval Acura always makes it a very pleasant experience. Always friendly, efficient & knowledgeable.

I would like to say my service rep, Jovie was very helpful as always. The service manager Merrick went above and beyond to assist me with all the repairs required to keep my car performing in good running condition, I cant thank him enough! So far Ive only had pleasant experiences at this location. Im recently relocated here from NJ and certainly recommend Duval Acura!👍🏾

Friendly and personal service experience. Shelby, who checked me in, quickly fixed my interior light issue on the spot! Casey, my service advisor was enthusiastic and efficient and kept me updated throughout the day on the status of my service via text messages and phone calls. Plus I was able to get a loaner vehicle! Best service experience I have ever had!

Friendly, helpful and very professional. The service advisor, Holly, goes over and beyond to make sure my needs are met.

Great car buying experience, stress free.

Great customer service!! I needed to get a recall taken care of, but I also had a hair appointment so I was given a rental to not have to change my plans! I was shocked at how fast Casey had me in and out the door; I was actually early for my hair appointment! Thanks Casey and Duval Acura for the five star customer service experience every time I step into Acura!

Arick did a great job. He got me in right away was friendly, courteous and explained the process.The waiting room was ok, had good coffee choices but no snacks that I could see. The chairs are comfy and they had a tv on.

The entire experience exceeded my expectations. Thank you, Hector. My wife loves her new car!

I am very happy with the whole experience with Duval Acura

Went to get an oil change after I was told by coggin honda they wouldnt get to my car til the next day. I came here and they got me out in less than an hour and were super friendly.

Tbh I wasn’t really happy a few months ago when I had some troubles with my car but this dealership went above and beyond to make sure I was happy and taken care off

Recall work was done in the estimated time and service advisor communicated well and was very professional.

Arick took great care of our MDX putting it back in full working order. Also, his team completed the repairs on time and at the agreed upon price.

Had very great experience with purchase. Wonderful follow up on the delivery of the vehicle. At the day of car delivery I was stoned by the details. Price negotiation and paper work process took only few hours not like going back and forth like other dealerships. Salesperson Tim gave full details of the vehicle and explained all the feature. Definitely recommended.

Great service on cleaning my headlights! Looks like new and save me a ton

In and out quickly and staff was polite and helpful.

Easy and straight forward. Everyone was friendly and accomodating.

Gotten 3 cars from here in the past 6 years and couldnt be happier with each new addition to the family. First car was a Genesis 4 door sedan, second was a VW CC sport, today was another VW CC Sport. Mike is a great salesman, and his manager Joe is just as excellent. The dealership is beautiful inside and out, great servicing center, attentive mechanics, and a great place to find a high quality used or new luxury vehicle. Thank you again guys.

Truly an easy experience and my new vehicle was delivered to me!

Arick was especially helpful to me !

Went in to see Mr Crow about a new Acura MDX last week. He gave me a monthly payment and told me dont worry about all the other numbers on the side of the sheet... they dont matter... nobody is discounting this car. He then mentioned the good news is there is a 1000 dollars in customer loyalty (which I later noticed was added to the MSRP of the car... so they were keeping it) and he said trust me I just spent an hour with another couple and they couldnt haggle us down. So dont even waste your time . The payment was not what I had calculated and they were closing for the night so I left.Went to another dealer..they discounted the truck and gave me the 1000 loyalty. Picking up next week. Almost went with a different brand all together. Good thing I decided to check elsewhere.

Y’all rock. Thank you! Especially big thanks to Tim Crow and the general manager. Highly recommend. Kind, honest and helpful sales assistance.

The staff that I worked with were very polite, professional and knowledgeable. I definitely recommend Duval Acura when shopping for a new or used car.

Jovi is outstanding! Sorry to hear that he’ll be leaving soon. He’s been my advisor for quite some time now!

I have never bought a car online so I didnt know what to expect. But most of the people I was trying to deal with were dishonest and would tell me the vehicle was a manual transmission when it wasnt. It was as described and they delivered it.

I was beyond impressed with Khalil Mercado customer service on my recent service at Duval Acura. Booking the appointment online was quick and easy. Mercado was great on helping me to find the best deal possible on replacing my tires next time.

Khalil Mercado, my service advisor, is outstanding & straightforward. Always courteous & looking for coupons to help me out.

There is a reason I have gotten my last 4 Acura’s from Duval Acura. Hector in sales is THE BEST!!! He always listens to your needs and wants, patient- always gets you the best deal!! He is one of a kind. He is thorough in going over the vehicles and patient in the decision making process. It’s the best experience you could ever imagine when buying a car. I’ve referred friends and family to Hector and they would all agree that he is the very very best! From Hector to Andrew the manager and the finance team- it’s an all around phenomenal experience! I’m a Duval Acura lifer for sure.The service manager, Merrick, is beyond all expectations. He treats all customers with respect and care. He goes over and above to make the experience seamless and quick. The service staff are just as accommodating and wonderful. Such a great team and they do amazing work in the shop! Would highly recommend the service department and sales department to everyone! Thanks team for always going the extra mile for your customers.

Friendly and Painless buying experience

Wow! Great service. I arrived early but they took my car right away. I am from another state and my pre paid service plan did not show up in the computer. My service writer telephoned my dealer on the west coast and within a few minutes had the matter straightened out. I was very satisfied with the service i received from Duval Acura. My wife and I are relocating to St Johns County and we will definitely have our vehicle serviced here. We like our MDX so much we will purchase our next Acura from Duval.

Tim and Will were both very friendly and helpful! The process of getting into my new lease was smooth and I felt comfortable throughout the entire experience, Tim was very patient, knowledgeable and caring, he was wonderful!