I haven’t received my outdoor kitchen yet (waiting for my pool to be finished) but I’m very excited for it to come. Austin, team leader at the Paradise Grill store in Jacksonville on Phillips Highway was super helpful helping my wife and I chose the right kitchen setup for us. We looked at other outdoor kitchen stores but when we looked at Paradise Grills our search was over.Dave TSt. John’s, Fl.

Went inside not exactly knowing what I needed or wanted and austin had the most upright customer service anyone should have. Thank you paradise grill for a great experience!

Went into the showroom this past weekend and was blown away by the quality of product that was in there. The staff and salesman there was very knowledgeable about the product.

I was impressed by the level of customer service that was provided. Austin did a tremendous job of explaining every detail I needed to know. He even provided detailed instructions on cleaning to extend the life of my grill. I own my own company and we know how to provide excellent customer service and Austin provided the same level of customer service that my employees provide to my customers. I would highly recommend them to anyone that is in the market for outdoor grills and full kitchens.

Austin was very helpful in working with us and selecting the best unit for our needs. We’re excited about having it delivered next month and are looking forward to years of outside enjoyment. One of the other reasons we purchased the grill, is the outstanding quality when compared to some of the competition.Mike D

Austin, manager of Philips Hwy Store, sold us a new Grill service center and really did a great job helping us in making the right decision for our new home. It will be a fun addition to our lanai / backyard entertainment area for our quests. Good Job by Austin! Wendy and I Highly recommend using Austin at Paradise Grills.

After looking at other options we have decided to go with Paradise Grills for our outdoor kitchen setup. They had great options and working with Austin was pleasant. He is very knowledgeable and helped through out our selection process. I recommend everyone to stop by and check it out.

Go see Austin at the Philips Hwy location. He answered all our questions and assisted with selecting our grill. We left the store then looked online and decided we liked what Paradise had, because we saw it in person and could play with it, 2 days later I called Austin and we did everything over the phone in about 20 minutes. Give them a shot if you are looking for a grill!

The cleanliness of the showroom was immaculate and I was very impressed with the positioning of the products during my visit on 10/12 . Also, the customer service was great with the manager, Austin, being so helpful and informative about the products. I would highly recommend going here for future grilling purchases.

Showroom and staff is very professional and product is out of this world. Will be coming back

Austin and the paradise team was very helpful and the showroom was phenomenal and professional

Paradise grills is very professional worked with Austin to get our dream backyard and he answered all our questions and he knew them off the top of his head. He knows his product. Definitely recommend going to see Austin off Phillips Hwy.

Austin at the Philips Hwy store sold us the 78” GX6 with the premium grill and side burner setup. He was super patient with all my questions and kids. Overall great experience and can’t wait for delivery. Will update review once product is received.

Austin Harrington is a five star employee. Could not have had a better experience. Thanks!

Paradise grills off phillips hwy is awesome! Austin helped answer all of our questions and the showroom was very clean. Definitely recommend Austin

Austin was very helpful and professional. Store was very clean. I’ll definitely be using Austin and Paradise grills when I purchase my outdoor kitchen

I stopped in today as I was driving by while in Jacksonville on vacation visiting family. I am thinking about adding an outdoor kitchen, so I went in to see what they have. Fantastic showroom and cool stuff. Phil and Geoffrey were awesome and I will definitely be back since they can ship it to me out of state.

Very pleased with the entire process. Love Love Love the new design. The grill is awesome. The sounds system is great! Entire team was wonderful to work with. Constant communication. They came right out to show me features I had questions on.

I walked into the showroom and Austin was eager to help answer any and every question I had! He was very professional and the showroom was very clean. Had an awesome experience!!

Austin H. is the best. This guy knows his stuff. I recommend him to help with your grill needs!

The showroom is very clean and salesmen are very knowledgeable about their product! cant wait for my outdoor kitchen!

I purchased the Tiki Hut bar with the grill, tv, refridgerator etc. I absolutely love the look and have enjoyed it. But, the radio and a set of lights went out about a month and half after it was installed . I have been trying for 3months to get these 2 small issues resolved. At first, the salesman said he was out of town, but when he got back, he would come over to inspect. After waiting a month and saying hes busy, hell come as soon as possible, he instructed me to call the customer service number. I called, they said they would have the service team contact me in a couple days. I waited a couple weeks and called back. They apologized and said that I should get a call in a day or so. Waited another two weeks, I called back, this time I was told that my warranty was up, they would send a new radio and light strip, but I would have to find someone to install the items. Never received anything, so 3 weeks later I called only to be told they have to wait on the service technician to find the answer. Anyways, I have had it. I have wasted countless hours being on hold. I do love the product, but they have absolutely no customer service after the sale. I text may sales rep this morning that I would fix the problems myself. I also informed him that I bought ParadiseGrillsSucks.com to share my story.

I came in to inquire about a grill for my outdoor kitchen that I’m getting done and spoke with Austin he was so helpful gave me all the information I needed and was very professional I will definitely be back in once I finish my patio.

Stopped in and spoke with Jeff! This portable grill is awesome!! Gas plumbed or propane!! I’m building a house currently. Will be getting this for my lanai!!

Great customer service! Cant wait until its built. Thanks Austin!!

Purchased a grill with refrigerator for my patio. Not sure how much space we had. The team was great, they dont try to oversell. They listened to what I needed and how I wanted to start small. Friendly and knowledgeable. Thanks for a great experience

Austin was very helpful and very informative about their product. Recommend seeing Austin for your outdoor kitchen needs.

Awesome grills and outdoor kitchens! Very nice showroom and friendly sales staff.

Weve been looking at several outdoor grills and Paradise had the best selection and Austin was extremely helpful and knowledgeable about the product. Will be purchasing from him when our outdoor area is complete!!!

Austin at the Phillips hwy store was fantastic showed us so many option to plan our dream outdoor kitchen

Outstanding experience with Alex at Paradise Grills at the Home show in Jacksonville. We got a really great deal on our outdoor kitchen and can not wait to use it this simmer! Highly recommend!

We bought a gas grill summer kitchen unit from Paradise Grills in Jax just before the pandemic began. I love it. We use it all the time and it still looks and works great. Had we bought a cheaper standalone unit from the hardware or big box store the grill would be rusting by now. This unit will last a long time.We installed our unit under the covered lanai where it can vent out to the screened enclosure and it vents very well. It looks great. The people at Paradise are easy to work with and gave good service.

Geoffrey Lewis at Paradise Grills Jacksonville was amazing! He took the time to find exactly what we were looking for and worked an awesome deal for us. We have finally ended our search for the perfect outdoor kitchen!!

Stopped in to look at an outdoor kitchen for my new backyard and could not have been happier with the entire process. Austin helped walk me through every option and went above and beyond to provide the best experience. Will definitely be back.

We just had an amazing experience here at Paradise Grills! We worked with Geoffrey Weis and he was very professional and knowledgeable and answered every question we had! He went above and beyond to help us figure out exactly what we were looking for. We can’t wait to have our outdoor kitchen delivered!! Highly recommend Paradise Grills if you’re looking for a quality outdoor kitchen with great prices and excellent service!!

The showroom was very clean and I was able to get a lot of knowledge about their product!!

Very clean store the salesman’s are very knowledgeable and professional

Austin Harrington was fantastic. He was patient and very helpful with all of my questions. Will certainly refer him in the future.

This showroom is amazing! Its so nice inside, almost like walking into another world. Come check them out if you are looking for an outdoor kitchen or new bbq grill.

Its Easter Sunday and at Paradise Grills! Picked up a great grill at a great price!! Speak with Phill when you go, very helpful and knowledgeable!

Austin was very knowledgeable and very professional! Clean showroom as well

Geoffrey has done a fine job in helping me with the situation at hand. He has offered to be of assistance at any time that I need him all I have to do is call. Great customer service.

We are so excited to work with this amazing company! The staff, atmosphere and product (grills, grill islands and all inventory) is absolutely over the top. Great service, ⭐⭐⭐⭐⭐100%

Delivery was August 2020. I waited to give the product and company a decent amount of time before evaluating. We fell for the affordable prices hook, line, and sinker. The store salesmen were great but after your purchase it’s all downhill when dealing with HQ and Warranty. Our grill smokes horribly and leaves black soot floating all over my pool. Tiles falling off at delivery were fixed but they left a horrible mess all over the paint making it an eye sore. Two months later, more tiles falling off. Warranty is not local and they are rarely in the Jacksonville (FL) area. So far three no-shows now to fix the problem. I wish I never wasted my money on this product. It’s a $7k dust collector in my patio.

One of the best grills I have ever owned. Great customer service and products. Was hesitant about leaving a Green Egg grill, but I could not be happier.

Check out Paradise Grills here on Baymeadows Rd and Philips Hwy! Speak with Phil, gave us a great grill for a great deal! Highly recommend!!

I am in love with my new outdoor kitchenette from Paradise Grills. Service was great! Geoffrey did an awesome job helping us and even following up to make sure we were satisfied. Service like that is very rare now a days. I would highly recommend them to anyone. Thanks guys.

STOP NOW, go somewhere else!! Have had my grill for a month and I’ve never seen a grill cook so hot and smoke so much, on low. My walls are turning brown, my lanai is a smoke bowl every time I try to cook. Multiple calls into the company and so far zero response. Could have bought a grill at Daily’s and been happier. I will be taking this up in court if the situation is not resolved. Absolutely unacceptable.

Great show room with great staff!! I walked in and was greeted by a gentleman named Austin. He was very helpful and very knowledgeable on the inventory and was able to show us many options that we loved. Called Austin multiple times to ask questions and he was always able to give us a straight forward answer! Will definitely be coming back to by a Tiki hut from Austin soon!!

I came in there and Jeff was so nice to me and my wife and we are coming back this summer to get our out door kitchen

So thankful for everyone. It was a wonderful experience from purchase to install.

Went here with my sister to help pick out their outdoor kitchen . Staff was friendly, helpful and knowledgeable. No one was pushy and let us take our time picking out the kitchen over a period of a few days. Geoffrey ended up making the sale with us and was great to work with. He gave them a great deal and would highly recommend buying an outdoor kitchen from him. We can’t wait to use it. Very high quality materials and grills.

We wanted a summer kitchen for our new home in Nocatee. I was looking at standalone products: grill, warmer, refrigerator, etc. Then I saw a well built summer kitchen unit with grill, warmer, stainless steel drawers, refrigerator, and power outlets at Paradise Grills. Im very glad that I decided to go with the whole unit. It saved me building the unit, installing drawers and wiring it for power. It had a nice stucco finish on the ends and front that matched my house perfectly and a quality tile countertop.The gas pipes are built in and the propane tank stores in a convenient space under the countertop out of view. Everything matches. They delivered the unit and installed it.We have had it for over a year and we use is several times a week. It has been service free and I cant wait to begin entertaining again as the pandemic passes. Highly recommend.

We bought a $21K unit and it was supposed to be delivered on 2/26/21, then moved to 3/2/21, then 3/5/21, then 3/8/21 and now 3/18/21. They also called us to get our final payment two different times and can never locate our file when we call. Weve spoken with one higher up who says their customer service and organization is terrible. If we could cancel it and get our money back we would. We live in such a broken world and its so sad that companies like this exist.

Clean store and respectable staff. 10/10 Would shop again!

Amazing place!!! Austin is the absolute best, made my experience great.

Awesome showroom and very clean and professional!!

Stoped by for one of my customers and they loved the tahiti and geff was so awesome I will be recommending him to all my other clients.

Great store and great grills! Geoffrey was really helpful and always ready to answer our question and we find the best solution, following their suggestion. Also they recommend a great person to help with installation!

Geoffrey and Austin were extremely helpful. Great experience!

Geoffrey was extremely helpful and patient while we took our time choosing our outdoor kitchen. He was knowledgeable and worked with us to find the right fit for our space. We would highly recommend Paradise Grills if you are looking for an outdoor space. We also got a great deal for the kitchen we chose. Go here if you want to get the most for your money!!

Great quality grills at a good price. The staff is so helpful and knowledgeable.

This is the worst shopping experience. The salesman lies, our contract did not have all the items we ordered, delivery did not happen on time, no one at the store knew when delivery would take place, several non returned phone calls, spoke to the store managers boss to get contract corrected, called the Orlando warehouse to organize the delivery ourselves. Purchase was made on Black Friday, delivery was today 1/10/21, thats 80 days after purchase. We are missing the sink. Would like to speak to the owner of this company. The folks at the Jacksonville FL store are going to ruin this company. We like the product. We hope the lifetime warrenty is just as it states...lifetime. Using the grill tomorrow for the first time. Everything else seems to be working fine. It was the purchase of the item that was very dissapointing. We bought the 8 person 10ft M10-1 island bar and the 10ft GX10C-1 grill island. We spent a lot of money to only be lied to and jerked around. Very disappointed with the sales staff.Been reading reviews. Lots of 5 star reviews. Guess it was just our bad luck to be one of the customers where things didnt go right. But still, it shouldnt have been that bad. We just purchased a product. It was the companies staff that created the situation. Lies and broken promises should not be part of the experience.

Ordered a premium grill on Memorial Day weekend(May 30th) and was told 1-2 weeks possibly 3-4 weeks for delivery. Delivery scheduled for 29 July after I had to call around and find out where my grill was. Turns out, deliveries to Jacksonville from the main store in Orlando hasnt happened. Customer service sucks and they deny refunds after they took all my money 2 months ago!

Great products and service is awesome. Austin was very helpful and knows his stuff. He also pointed to a great person to help install all the gas and water lines. Ask Austin for Freddie’s number!

Geoffrey was a great help! We are wanting to replace our outdoor kitchen and he has been super helpful. We just need to take some measurements and will likely be buying from him!! Thanks guys!

I bought a new outdoor kitchen for myself for fathers day and so far I am loving it! I am in love with the quality of materials used to make my kitchen. And it just looks so good inside my lanai. For a good price and pleasant experience please go and see Geoffrey down at PARADISE GRILLS!

We received our Paradise Grill a couple days before Memorial Day and had a family gathering that holiday. The grill works superb and everyone enjoyed sitting at the bar while I grilled. The delivery team was very fast, courteous and professional. Received a call from the main office a couple days after we received our grill to check on the delivery and if we had any issues so customer support is great. We extended our existing pool deck to create our outdoor kitchen area and added some Queen Palms and other landscaping to create our own little paradise.Rusty and JennyJacksonville, Fl

Austin was Awesome. We went in on Sunday to look at an island and he answered all our questions and then some. We ended up not making a purchase because of budget but when am ready I 100% will give Austin a call. If you want a no pressure sales experience please see him. Thanks again Austin for your time on Sunday !

We worked with Austin to purchase the Tiki Bar Kitchen. He was very help full through out the purchase process. He sent me pictures, measurements and anything else we asked him about. I would highly recommend working with Austin when buying one of their kitchens. We sit outside at ours every night.

Just purchased a grill and sink combo. Austin was a big help to get the right size and color for our porch. Cant wait for it to be delivered! Thanks Austin 😄

I was in the area visiting Florida with a friend and stopped in here to check out grills. It was a great place, Geoffrey helped with questions, no pressure. My son wants to move to Florida soon and loves grilling, will definitely tell him to stop in here.

Jeffery, the manager, was very helpful and informative...really cool stuff for all your backyard needs.

Excellent information provided. Quality materials! Phil and Geoff were great!

Gorgeous kitchen. Really completes our pool deck. Great customer service and follow up to make sure everything was perfect.

We love our outdoor kitchen! Thank you, Austin Harrington, who was awesome in helping us choose the grill of our dreams!

Geoffrey Weis Team Leader was Outstanding. He knew the upgrades of products. Great! company.

Just recently purchase a grill from them for the 4th of July sale they were having and I want to let you know that its AWESOME! So easy to use and to keep clean too! Weve been cooking on it everyday since we brought it home!

Working with Geoffrey and Austin was a pleasure. The in store displays helped us visualize what our new outdoor kitchen would look like on our Lanai. The warranty of the product will assure us many years of worry free use in the years to come. Thank you to Paradise Grills of Jacksonville for adding to our new Florida Lifestyle.

The guys at Paradise Grills were very helpful in taking the time to answer all my questions. They even took the time to measure and compare the grill options to my needs. The quality of my purchase appears to be far superior to any grill Ive ever purchased. Looking forward to setting up my new grill this weekend. Thanks guys!

Jeff was great to work with. He was patient with us and answered all our questions. Smooth transaction so far.

Had a great experience here. Treated me like family. Geoffrey did a great job explaining the system to me. Felt comfortable with my purchase. Highly recommend.

Geoffrey is the best! He was very attentive to our issue, he came out and resolved it in less than 20 minutes. Great Service, Great Product!!!

I called in for service and spoke with Geeoffrey. He went out of his way to come by my home after work and personally installed a new radio in my Stuart Croix system. This is service I did not expect. As a veteran it is great to know companies out here that provides the service that we vets provide to our country. Thanks Paradise Grills.

Good morning so far the experience has been great with Jeff, gave a good deal and was very patient with me and wife.

I bought a Paradise Grill last summer and it is one of the best investments Ive ever made. Aside from the grill itself, the customer service and staff at the store have been super helpful. The owner Geoffrey is amazing and answered all my questions every step of the way. He offered grilling tips on how to use the extra equipment properly, and is willing to bend over backwards for his customers. He even provided with me with new light covers for my grill without me having to ask. 100% would recommend this store for any grilling needs. The quality of the grill is fantastic, but even more, is how willing they are to make sure you are satisfied with their product.

Purchase a total outdoor unit with fridge,, the fridge stop working, being trying to get a new fridge for weeks and not response . very disappointingany ideas how to solve the problem

Great showroom, high quality grills, the salesman (Phil) was very helpful, patient and knowledgeable. I definitely recommend this store and my sales guy.

Store was awesome! Geoffrey was a huge help! Will recommend!

I went in to look at grills to put in the back lanai at my house as a gift for my husband. I ended up buying an outdoor kitchen to go with it for a discount! Paradise Grills is the best! Thank you for helping me get something truly wonderful! My guests are all asking about where I got it! P.S. My husband just loves the searing station accessory!!! Go see Geoffrey and Im sure he will help you find the perfect setup for your home too!

I cant believe how nice the store was. I felt like I walked into paradise no pun intended. The salesman there was extremely friendly and I felt very welcome. I love cooking on my new grill, not only does it work well but it also looks very nice in my backyard! Again thank you!

Very beautiful showroom, Austin was very friendly and knowledgeable. Good prices, local company and no permits! I can’t wait until mine gets installed!!!

Really nice showroom. I recommend you go and see what they have to offer. I liked it, and know you will too!

Amazing showroom and friendly staff! I really enjoyed my visit to the store and Geoffrey was just amazing. So kind!

I was very happy with how clean the store was and the manager wearing a mask. The outdoor kitchens were gorgeous and I could get them installed rather quickly for my new house.

This company is the best. I had a easy time getting customer service out to my house. They called me directly within the hour of describing my issue to the manager at the store. I recommend you go see Geoffrey for an awesome outdoor kitchen.

Great experience overall Austin helped me put together the outdoor kitchen I was looking for. Staff was knowledgeable and the price was great

My paradise grill can do it all! The best thing about it is how easy it is to switch styles of cooking from smoking, to searing, to rotisserie and a flat top griddle too. Thanks Paradise Grills! I absolutely love it and tell all of my friends about it!

We bought a paradise grill over 6 months ago and just love it. My husband is cooking on it every single day twice a day. I cant believe how easy it is to clean and swap accessories! We cooked steak and eggs this morning and now hes setting it up for a 4 hour smoke to make some ribs for lunch!

They are so awesome at there customer service I am coming back and buying Jeff is Soo cool and helpful