They had the truck I wanted and Larry Bowers took care of the detailing on it that I wanted. The price was acceptable. The truck has not disappointed me and has been mostly what I wanted., so I am satisfied with it The handling of the sale by Larry was a good experience. He was easy going, not pushy like I hate at others dealers. He made the purchase a decent experience.

Excellent experience purchasing a new vehicle. Actually the best experience I could ask for from start to finish. Best combination of professionalism and courtesy I have experienced at a car dealership. Will definitely shop here again.

We had an absolutely wonderful experience. Our salesperson, Heather, was fantastic and helped us immensely. We had a great experience with everyone we talked with there! Highly recommend!

My experience was very good. Everyone was very pleasant and very efficient. My car was repaired properly in a timely fashion. I recommend Ed Shults Chevrolet.

Customer service has gone down hill. Made two separate appointments and my vehicle just sat there for four to five hours each time. I had to call each time and finally had to go down to the service department to find out what was going on with my vehicle. After doing business with Ed Shults for twenty six years I believe that has come to an end👎👎👎👎👎

I got both my cars from them. Thanks yallMaggie is amazing. Love her always.

Bought my XT5 here, Jeremy was my sales rep. Very cool guy, straight forward, professional, easy going, did everything he could to make me satisfied with my purchase. Thank you man I appreciate it. The finance crew also was super dedicated and was able to work out an extraordinary deal with the bank for me. This place really stands by customer service. Id recommend them to anyone.

From start to finish we were given undivided attention without any interruptions. We were well informed on the different packages that were available and shown several cars and even given the opportunity if we wanted to test drive one.  We explained what we were looking for and immediately they went into search mode to find us a car.  We were extremely impressed with the dealership and all the people working together to make this buying experience the very best for us.  We have told our family and friends what outstanding service we got.  We will continue using this dealership for all our future purchases.  We cant say enough of how very pleased we are.

I had my car inspection done at Ed Shults Chevrolet last week. I was on time and told to wait in the waiting room. The other people waiting were friendly and the time moved by quickly. They did the inspection in a timely manner and I was pleased with the service.

My experience was excellent. I would recommend my salesman, Jeremy Ward, to all my friends and family. He helped me through the entire process with a kind, pleasant, patient, and very knowledgeable demeanor.

Great experience with Joel

The people at Ed Shults were very helpful in getting our new vehicle.

My experience was awesome I got exactly what I wanted. Heather helped a great deal with getting me into exactly what I was looking for and at a very affordable price. I am enjoying my Nissan Rogue much better than the front wheel drive car I had and it has all the same things as my car had which is exactly what I was looking for.

I had a great experience with Ed Shults Chevy. Purchased a used Silverado with Heathers help. She was a great resource. A couple of small issues were found once we got it home. Service department was excellent in figuring things out and getting everything taken care of with great communication. Thanks to everyone who helped make our purchase a good one! Check them out for your next buying/service need.

Kinda pricey but, we liked it.

Lack of communication. Honestly, very unlikely I will buy another vehicle from Ed Shults.

Had to get the trans fluid changed at a dealership. Quick service. Made the appointment online and received text and email reminders a day or two before. Looked like a busy place. Clean waiting area. I would go back.

In and out fast as always

Well worth the drive in from Pa, of all the places I contacted looking for a new Silverado they were the only ones that gave me upfront pricing without demanding that I drive to the dealership first. Jillian Shults was awesome to work with!

I always have a good experience at this dealership. Appreciate their time and keeping me informed! I had a car detail and it is wonderful!!! Thanks!

To be honest. Before my Equinox I owned a Subaru.The Subaru service was flawless. Even with only an oil change my rugs were vacuumed. Chevy service didnt even shake the rugs. Very sloppy service. Red grease on hinges I asked to clean off. Not interested in another Chevy because of service dept.Also cant seem to get an appointment for my bronze service for the days I am available from my work. Sorry but dissatisfied.

Great prices 😊

Had a great experience buying my first used truck. I had plenty of help from 2 great ladys at shultsauto. Thank you Maggie in sales and thank you Karen in financial. It was a great blessing and we are happy to be part of the shults family.

Fast, great pricing and awesome service. We were very pleased with our experience.

Had my car detailed. Excellent job, highly recommend. Very nice experience.

Fast, easy transaction to pick up my new Cadillac CT5. Will definitely be back.

First time there. Superior service compared to the Fredonia cadillac dealership. Service advisor very attentive.

Great service, done quickly, excellent customer care!

Great service as always!

I set up an appointment with Ed Schultz using the Chevy app MyChevy vehicle service schedule and manage service. Chose the time that worked best for me. Cindy checked me in and gave me a time when my truck would be finished. When the service was finished Cindy gave me an update on what they did along with the paperwork. I left Ed Schultz within the time scheduled for my service.

I give this dealership 5 stars! Everyone was so nice. We are 2.5 hours away, but they called to get most of our information ahead of time. All of our paperwork was ready when we got there. They easily answered all of our questions and worked with us explaining the vehicle. Excellent customer service! When Im ready to trade my Cadillac. I will definitely travel the 2.5 hours to buy my next one from them!

Easy, no hassle shopping. I absolutely love my car Thank you Heather and Karen!

Great service again

We had a good experience buying a vehicle here. Jake in the resale department was a very good salesperson to work with! He went above and beyond to help us, and his focus was clearly on meeting our needs and showing us what we wanted to look at, not on pushing a certain purchase on us. He was very professional, but also made good connections with us and made the entire experience very positive!

Our experience was a good one with only one little glitch. However, they worked with us and gave us what we needed. Very satisfied!

Covid safe and quick repair. Had dead battery that needed replaced and got snow tires installed and oil changed.

Always great service. Easy to deal with, prompt and friendly. They treat you like your business matters to them!

Ed Shults Chevrolet is the only place I would take my car to get serviced. Cindy from service has treated me like family from the first day I took my car in for service. I been to a lot of places before, but this place stands on it own. Great Service, Great Staff and just the prefect place that cares about not just your car but for their customers also.Guys You Rock... 10 Stars(Thanks Cindy)

The sales staff were very helpful, and not the least pushy. The price of the vehicle we bought was very competitive. Enjoyed the experience from start to finish.

Excellent service and professional .

Nice clean place. Friendly staff. Great options and reasonable prices on vehicles

Traveling from NC for a family wedding ... had a slow idle stall followed by a check engine light. Called Friday morning at 8:30 and was given a 10am same day emergency appointment. Bob was our tech who took great care of us. We were out in an hour and thankful for such great service and kindness.

Near the end of my car lease, my husband and I arranged to test drive a few vehicles through the Shults Automotive dealership. It was amazing just how much technical and user related information our salesperson, Matt Ingerson, was able to provide on the models we reviewed. With his help we were able to connect with the right car and an attractive new lease. Thanks to everyone at Shults who made this a positive experience!

My wife and I had an excellent experience in leasing a new vehicle from Schults Nissan. Joel Keefer, our salesperson, was very knowledgeable and was able to answer all of our questions about the vehicles we were interested in as well as the actual leasing process (this is our first time leasing)! Between Joel and David Bennett, the Business Manager, we were VERY well taken care of - with friendly and relaxed service throughout. We also really appreciated the no-pressure/no-nonsense approach taken by both gentlemen - a refreshing change from some of our previous car buying experiences.

I was disappointed. I understand that ignition keys are different than they were many years ago, but to charge $50.00 for an ignition key and $30.00 to reprogram a simple key fob for a 14 year old car seems a little high.The service engine soon indicator was on when the dealership had the car and no mention was made on the invoice or was I notified as to a problem with the vehicle. The invoice noted that a multi-point vehicle inspection was performed as a courtesy to me and nothing was found.Really, a dealership passed on the opportunity to sell more service dollars?

Brought the truck in for a hood latch repair. They call me to replace the cabin air filter. They did the labor to pull and look at cabin air filter, found a mouse nest and proceeded to leave the mouse nest in the filter because I said I didnt want it replaced. What kind of service department does that?!?!? My bill was over $200.

OUTSTANDING service--quick, personable and painless! Special shoutout to Sean and the great Service Department!

Excellent experience from start to finish!! Thank you Jim!!!

Didnt fix my issues with the car and labor cost are ridiculously high

I had purchased a used vehicle in PA from Edmond Chevrolet and needed to have it inspected in NY State. Called for the appointment and went. It had been inspected in PA prior to the sale but paperwork being paperwork it had to be done in NY. Shults did the inspection and recommended service that should have been done prior to my purchase at Edmonds. My last dealings with the Shults family of dealerships service was better than what I have received thus far. For instance they put the inspection sticker in the window and the new registration sticker but didn’t put the NY license plates on for me as I had asked. I went and asked to borrow a screw driver and did it myself in the parking lot at the dealership. Small details make a big difference.

I know technicians are paid by the hour but ir should not take 2 hours to put on winter tires, mount and balance them. Its not my first time around the block and the likelihood I return for any kind of service is slim to none.Each time I have brought my work vehicle, I have not been pleased with the timeliness of there service.

I was happy with the overall experience my one and only true issue was the car was black and covered in super noticeable scratches that I later very easily got out with a simple buffer, just seemed like something they easily couldve done for a customer. Other than that, Michael Sampson and David Bennett were both nice and helpful people.

My experience purchasing a new vehicle at Ed Shults Chevy in Jamestown, NY was fantastic. Everyone from the woman at the front desk, to the salesman, to the woman who filed the paperwork was great. They all listened to my concerns and accommodated them very well. I’m very pleased with this dealership and will continue to work with them in the future.

Good price great service

Service was for NYS InspectionI was greeted with professionalism.My visit was just under one hour as I expected.Service Advisor reviewed Inspection points with me in a manner that I understood.

We were greeted when we came through the door and the salesman asked what we had to have. Everyone was courteous and friendly. They had just the car we wanted so we bought it. We were offered refreshments. The sale went through in a timely manner, with great efficiency. We are pleased with our purchase.

Our salesman Tim K. and team at Shults made the purchase of our dream truck happen quick and painlessly! They even helped coordinate the purchase as a surprise and put a great big bow on the hood, which was a fun touch.I can honestly say I have never before had a better buying experience, starting with the phone calls/emails to Tim and ending with the finance manager over paperwork.Thank you again for such a fantastic experience!

Great service, from everyone there. Thanks Jake!! I am rating this as a 4.....will be 5 stars once the floor mats arrive and the one wiper hose comes in....thank you all!!

Parts department had the part i needed in stock. I called ahead to make sure part was on the shelf. They confirmed stock and held part for me while i made the three (3) hour drive to go pick it up. The genuine GM part was a perfect fit and i was able to put the car. I was repairing back together that evening.

Clean fast and friendly

Just went in for oil change but the waiting area was very tired. Was surprised since they sell Cadillacs. Maybe they have a nicer lounge on the Caddy side. The restroom could use a makeover also. Overall, not very impressed.

I do not place car dealers very high, bought my car here, got a fair price, but just had to have it in for an emergency repair, their quoted prices for certain things were many times higher than what I can buy the exact same parts for, and I am a mechanic by trade...$45 for a pair of wiper blades they recommended, and my answer was they still work fine, but the brand new ones in the back seat cost me 1/4 of that, they changed them for me.

Promptly assisted me with truck I found on internet. Insisted I take truck home 4 a few days. Offered me a great deal on my trade in and price of truck with extras. Brian Moore is a good guy.

Friendly staff, quick and quality service!

So far they have been quick and courteous. Didnt push me into anything but did call me during operation just to let me know of some things to keep an eye on. All in all a good experience

Service for front brakes. It was noted rotors were rusting after 61,000 miles,and brought to my attention. Agreed to replace rotors. Complete service ck.of vehicle. All OK, another satisfied customer!

Great service great people

If youre looking for an efficient, friendly and knowledgeable staff with a hometown environment, this is the dealership for you. As a first time buyer, I had an AWESOME experience with Alex Smith! He got me a fantastic deal on the SUV Ive always wanted! I would HIGHLY recommend asking for Alex when youre looking for a new vehicle at this great dealership.

Very professional service representative staff. They listened and completed what was asked of them in a professional manner. Great job all around. Thumbs up to the Service Department.

We drove to this dealership from Erie, PA to look at a car that we really liked. We test drove the car and wanted to talk about this car vs the other ones we had looked at that day. When we told the salesperson that we were going to be back later he said, “Think about it? What is there to think about?”. We were already rubbed the wrong way by this salesperson, but we came back and made an offer on the car. While the offer was lower than the asking price, there were things we found wrong with the car. When we sat down to deal with with Scott, he stated that there was no negotiating the price, laughed at everything we said was wrong with the car, and rolled his eyes when we made our offer. In all, Scott was very unprofessional and refused to even consider our offer. While we liked the car and the offer we made was close to the asking price, it wasn’t even considered.

Non pressure shopping with friendly staff

The service was good. Cindy took really good care of me and there got me out if there really quick. They serviced our Silverado.

Excellent! Mike searched and found the best Tahoe to better fit our expectations within one days time. Were very pleased with the service and presentation and of course with the car itself. Thank you Shultz for such a great deal!

Shults’s service department is truly second to none. They take wonderful care of all of my family’s vehicles. Great team!

I did not actually buy a car from this dealership. In fact, I never set foot in the dealership. I saw a car on their website and emailed the dealership. They were willing to give me an estimated trade in value by phone after sending them pictures of my trade in. Also, for financing, it appears that they are fine with you acquiring your own (most car dealers are not because they get a kickback from the auto loan lender). The truck i wanted was slightly out of budget and we could not make a deal, otherwise I likely would have made a purchase. Overall, very happy w/ the dealership even though I did not buy a vehicle from them. Will consider doing business here in the future.

Happy with purchase. Mike Sampson was vour salesman.

I scheduled service for my 2006 infinity M35x a week ago. The gentlemen that I spoke to advised me to take the car across the street to the Chevy/Cadillac dealership where “ most of the work is done”. I had wanted the Nissan trained technicians to work on the car but I followed his instructions. The service coordinator advised me yesterday (when I brought the car in) that the work should have been done at the Nissan dealership across the street! As far as I can tell the work was done properly. The person that I scheduled the service with got my name wrong—“Wayne Arnold” instead of George Arnold. He had the correct phone # . Your dealerships have a level of confusion/ poor coordination that detracts from the good work that was done. I have had other unsatisfying experiences with the Schults group, but that’s another story!

Thoughtful about car & customer. Always keeping customer aprised of any necessary work that needs attended to while you are already waiting.

We are traveling from out of state and our car starting acting up. Took it in to Scults Chevrolet preparing for the worse. From the time we walked into the dealership, we were greeted with kind and helpful employees. Bob, Service tech and Brian, Service Manger are awesome! Diagnosed the problem, (very minor) fixed it and we were in and out in no time! Thanks!!

Always helpful service department. The collision center is top notch. Great attention to customers and the Salesforce actually know their cars.

Always helpful service advisors.Nice waiting room and childrens play area..

Maggie was wonderful!! My husband loves his new truck!!

Did an excellent job. Very pleased. Joe Wood was very helpful and pleasant to work with.

My appointment was at 9am for an oil change and tire rotation. I came back at 4:35pm and my car wasn’t done yet. It wasn’t done until 4:55 and when she reviewed the checklist with me, she said I’ll need new tires by October (right when Shults has their “sale.”). I just purchased this vehicle from Shults on May 24! And they’re telling me I need new tires and will also need brakes soon. So not only did it take them almost 8 hours to do an oil change but now they want to make more money off me. I also got a sales call to talk about the current sales at Kia of Jamestown and again I JUST purchased a vehicle. I’m no longer in the market for a car. Very frustrating. Now I understand why Shults has a bad reputation.

Everyone was super nice and helpful.Heather was awesome,but the wait around time was very long.

Jason, Heather, and Karen all worked really hard to get me into the car I wanted. Thank you for all your hard work! 😊

Great service. I had some weird problem with the Sirius XM antenna and the charging pad on my 2016 Suburban. XM was going out intermittently and the charging pad,was not working at all. The car was out,of factory warranty but covered under an extended warranty with a third party company. I expected a delay in getting parts and having to argue about coverage under the extended warranty. Nope. The whole thing was as smooth as silk. They had the right parts and completely no hassle with the extended warranty. Oh by they way, the did a good inspection of the car and performed the required service. A special thanks to Cindy, our service writer and to Joseph, our technician. I could not ask for anything better, car was done right the first time and on time. Even though we are seasonal only here in the summers, we were treated like valued customers. Thicker Arnold said. “I’ll be baaack”.

Very professional staff. The wait time was minimal for the work I had scheduled. Very nice waiting area with refreshments available. Will have service completed there again.

Ive heard good things about this dealership until I dealt with them myself. When working out a deal the salesman kept forgetting to put the rebates on. Then they told me they were paying off my truck. Come to find out they tacked on $3,000 onto my loan. My spare key was supposed to be mailed to me. Ive talked to them atleast 4 times in the past month and still no key. Ridiculous and poor communication. Crooks in my eyes.

Very friendly group of people. Gave me a lot of information I didnt have before. Everything they did worked well for me. Would recommend for all automotive needs!

In all honestly I would never buy a used car from here again unless i had an extended warranty there has been many issues since my purchase but i will say where i was let down there I was pleased with all of the customer service by the sales woman Heather she was sweet, kind and very well informed I was also pleased that the Chevy Service manager was able to assist me on labor costs for the issues I was having saving me 100s of dollars all in all the quality my vehicle was far over weighed by the fantastic customer service I recieved here at Shults Auto Group

Excellent buying service from test drive to signing! Thank you for the Great experience.

These folks have always done right by me.

They were helpful with recalls issued, overdue inspection and any questions I had. I appreciate all their help.

Today we purchased a used car from Shults. This was our first experience working with this auto dealership. We found a vehicle that fit our needs well, The car is very nice and was in the price range we desired. We appreciate the courtesy and professionalism shown to us by Maggie and Matt. We give them our highest recommendation.

I had a very pleasant experience with the new lease of my equinox. Staff was very helpful, they answered all of my question.

I was very happy with my service- Heather helped me and it was easy, fast, and friendly!

My sales rep Mike was helpful and not pushy. He helped me find exactly what I was looking for in a new vehicle and the buying experience was top notch.

Service was excellent. People I dealt with were very friendly and helpful.

Had an 8:15 am appointment but they did look at it till after lunch. Finally, got my van back at 5:20 pm. Apparently, appointments dont mean anything. Customers who wait for there car mean more to them than people who dont. I like their service. Just not how they figure out your place in line. Then stop in at 4 pm and was told it would be another hour or I could pick it up tomorrow. By now I needed now, which is why I made the 8:16 am appointment. So I had to wait for it.