So I have had my car since Monday afternoon, it is only Thursday morning and my tires already need air. It is a BRAND NEW VECHILE. I shouldnt have to worry about putting air in the tires, I think the dealership should have done that.

Truly love my car and the experience and professionalisms that was shown from Charleston Mitsubishi .Thank you.

Great experience, traded in my vehicle and left with a new car within 50 minutes. Easiest car buying experience I’ve ever had. Super nice guys.

If you have a Mitsubishi would definitely take it to this service dept. If you dont have one you need to go get one. Best car Ive ever had. The men in the office are so friendly and helpful.

From the time I walked in the door the gentlemen at the service desk were very polite and helpful. They had to keep my vehicle an extra day because they had to order a part. I was offered a loaner until my vehicle was ready for pick up. I am very satisfied with the service I received. Again, everyone was extremely helpful. Thanks for making my experience with this location a great one.Crissy Walker

Yes I would like to say thank you for all of your help in getting us our new car and we love it.. Again I would like to say thank you for everyones help. Please keep up the great work and detail to customers wants and needs..CJ Pritt - 2022 Eclipse Cross My wife loves the car again thank you for everything...

Great service, knowledge, and atmosphere! Justin and Todd were wonderful! They answered all of our questions and ensured we were completely satisfied!

Justin ratz was a amazing salesperson, answered all of our questions, he made us feel like family. Will definitely be back.

This is my second Mitsubishi purchase and both times were perfect. Everyone is amazing at Charleston Mitsubishi and they treat you like family. I recommend them to everyone. Gary and Todd once again made my buying experience fast, stress free, and I left happy!!

Everyone is professional and friendly very helpful and knowledgeable of my cars needs .Thanks for having such positive friendly staff working at Mitsubishi it made for a pleasant experience. Thanks Linda Cook

I always get fast, friendly and great service.!

The guys at the shop were extremely helpful. I have always had the best of care while being there for all my service needs.

Very knowledgeable sales staff and quick financing work. Friendly staff as well. Positive car buying experience. Nice bonuses with their Charlie Care.

Great group of people at Charleston shop service dept was so helpful and easy to deal with they made my visit easy and quick!

Jarod was awesome and was extremely patient in answering all my questions and working with me as I processed the right fit for me and my family.

They are very respectful and always helpful at the sales and service dept.

Wouldnt give them 1 star if I didnt have to dont recommend them they lied to me and Wouldnt help me with anything if you need a vehicle dont go there go to todd judy ford east

The personnel at Charleston Mitsubishi were wonderful to deal with. They were very friendly, knowledgeable, and helpful.

Bobby was great! He made sure I knew everything about my new car. He explained the features and how to set everything up. Enjoyed purchasing my new 2022 Outlander from him. Thank you so much Bobby!

Mitsubishi make awesome great cars

The only glitch in delivery was the tire pressure. When I checked the pressure the following day it was 64 pounds instead of 35. Otherwise it was an amazing experience. I’m sure the reason the glitch occurred is due to the fact that we selected a car that had just been unloaded from the truck and had not been prepped. They put a rush on it to be prepped for us and things happen when things are rushed. I’m thankful that they took care of us like they did.

Everyone was extremely friendly and helpful. Great overall experience.

I appreciate Steve Huffman and Gary Lomax for making another car buying experience amazing

Service dept. is great very friendly, fast and efficient!!

Excellent dealership. I wouldnt buy a vehicle anywhere else, Ive purchased three from them so far - or have any other service department touch my vehicles.I recommend both the brand and the dealership.

Everyone is always great there, and very considerate. And cheerful!

Everyone was very friendly and helpful

Very friendly and helpful staff who seem to love their jobs an willing to go the extra mile to get you in a good dependable vehicle...

Clean, nice group of people. Depending on what you need done and how many people are waiting they are usually fast. Reasonable rates. They don’t take appointments.

This place is as advertised! Literally the best buying experience ever!

Parts for recall have been on backorder forever and no eta on when they will be in and this is a serious matter that is not being taken seriously!

Staff in the service area is always nice and very considerate. Always explains everything when I have any service questions.

Friendly staff and Great service. Bought my first car from them earlier this year and they worked with me even though I had never owned a car before. And earlier this week I Took my car in for an oil change and did not have to wait long.

They are super friendly and knowledgeable. Gary is great to work with! He takes his time, doesnt pressure and is very easy to get along with. Jacob is also great to work with & very helpful! Thanks for making this experience easy!

Great service. Helpful and friendly. I highly recommend them to my friends

Gary, Ed and Todd were fantastic!

Love the service and the staff. Very friendly

Went in skeptical, didnt think it was possible to get a new car. Spoke with Gary who was extremely friendly and helpful explaining the entire process. He took the time and did everything he could to help us, as well as his team, and actually got us into a brand new vehicle. 2019 Mitsubishi Mirage G4!! God is so so good!

I was truly impressed by my experience.

Went there cause my phone is not connecting to my car. They said they would find out what is going on. That was in April. And finally on June 2,2020 I went back down there for them to tell me that my phone isnt compatible with the car. Not happy at all my old phone was working fine and then it quit so I go a new phone then to be told its not compatible. They have nothing in the book about it and my old phone was a Motorola and my new one is a Samsung. A better phone

Had a wonderful experience at Charleston Mitsubishi. Wonderful staff, very friendly and helpful. Gary was my salesman and he was great! He explained the whole process and really showcased all of the awesome features my car has. He left no questions unanswered. I also snagged a pretty great deal that no other dealerships were offering, so I highly recommend checking out Charleston Mitsubishi

Brian and Gary are always friendly and ready to help.

When it comes to anything about my vehicle I travel over an hour just to go to this dealership! They are the best.

I went with a friend and it was a great experience. The staff was friendly and worked to get her the best deal so we went home in a new 2019 Mitsubishi Outlander ES. The price was great but the extras like oil changes, tire rotations and state inspections, along with a great extended warranty really cant be beat! I would definitely recommend this place to anyone looking to make a vehicle purchase.

Yesterday was so amazing. Soon as we pulled on the lot we were welcomed with open arms and well taken care of by Gary!! I went with a lot on my mind thinking I was going to get turned away and didn’t have much to put down. Not knowing that I pulled right in front of my big purchase Gary knew it would be the perfect fit! He was absolutely right. He made a Good day turn into a Great one and I am forever Grateful!!!! Go down to Charleston Mitsubishi today you are guaranteed to receive the best service ever!!!!

Very pleased. Great people .

Not bad at all, very nice staff. Had a great time in the waiting area, watching 2 adorable little boys play. Nice visit with Mitsubishi today.

I was very happy with the service I received on my Outlander. Bryan, my service writer, was very helpful and nice.

Maybe 1 star. They are all hood swindlers. They tell you one thing over the phone. Then they get you in there and try to sell you something way over your budget. Wouldnt send my worse enemy there.

Went in because of a recall on a crossbar on my Outlander Sport. Service was courteous and efficient, only took about 30 minutes.

They are more than willing to get tou what you want. Very nice and polite. Love the vehicles. Very reliable and affordable.

I bought the 2020 Mitsubishi Outlander Sport!! I love it

Wow, talk about just terrible communication and spam. I have been looking across the country to find a good deal on a used truck 2016 or 2017. I found their website through autolist (a car search app) and asked a simple question about what engine was in the ford trucks they had. The had two similar ones that were 2017. Never did I get an answer on that simple question. I eventually figured it out when they posted more information on their website. I have made three requests for them to stop emailing me which were replies to email asking me basically what can we do to give you the information you need? I dont normally write bad reviews, but they earned it.Update 6/6/18: And they are still contacting me.... Do not email them unless you want tons of spam.Update 6/7/18: Another email sent even though I requested them to stop contacting me via email.Update 6/21/18: Another email sent to me. I sent an email back requesting them to stop again and telling them I am updating my negative review.

The sales rep was super friendly and the owner even came over to talk us through the process. They have definitely earned a repeat customer!

Everyone very friendly, helpful, and courteous

Manager Todd is very unprofessional, very rude. I’ve never met anyone with so much disrespect for their customers. Salesman Jacob is wonderful and super nice and efficient but the management is horrible.

Spoke to Gary on the phone after looking at car online. Went to check it out and fell in love with the car on sight. They were good to work out a price that I had set for myself. Gary knew everything about the cars, answered all of my questions. No complaints here, only praise!! Very well satisfied customer! When I’m ready for another car, this will be my first stop!

Service and Staff both Awesome !

I bought my car from this place!! They are great and I highly recommend them!!

If I could rate higher than 5 stars I would. Called yesterday and they were able to get my car in today. Within a half hour they knew the problem m, and were able to fix it. I highly recommend this this location and staff!Friendly, accomadating and just know how to treat their customers!!!

Very friendly and helpful people

Thank you Gary, Terri, and Steve for a hassle free buying experience. From the time we entered your business until we left we felt very welcomed, no pressure and was kept informed as the process moved along. We highly recommend your company for anyone who is wanting to purchase a vehicle. Thank you again looking forward to doing more business with you all.

If you ask for Salesman Gary Lomax you won’t be disappointed. He is a great guy and he will help you get a great deal. We love are car and would definitely buy from him again.

Highly recommend Charleston Mitsubishi. I received excellent, professional, courteous, proficient service. They made what could have been a stressful task easy! I LOVE my new Outlander!!!

I bought a new Eclipse Cross from Gary. The total car buying experience was awesome. The staff was friendly and made the whole experience an excellent one. Thanks everyone, I love my Cross. ❤️

If I could give 0 stars I would. They treated me and my family bad here. I had my children with me and they had us waiting around for three hour then pretty much asked us to leave without offering a test drive or looking at the car we were inquiring. Would not recommend.

Wonderful service department

Today my father went in for an oil change. He waited for a few and then they come in and told him his drain plug was stripped so he would need a new oil pan at the price of $400+!!!! They said they couldn’t do the oil change unless he had this repaired. After he declined this repair, he drove to my home in which I checked this out for him and there was absolutely no issue at all...I drained the oil as usual and completed the oil change For him without any complications.This just really shows how this dealership tries to con people out of money or, If it’s the workers saying this to get out of work, then the dealership really needs to have someone inspecting these so called “problems” prior to approaching the customer.Unfortunate for them, they have now lost a longtime customer and will be spreading the word of this experience.

Have helped me out each time Ive brought car in. Cheerful friendly customer service. Since dealership where I bought my car has been sold its so nice to have service department not care that I purchased the car somewhere else but bring it to them. Thanks for everything guys.

I wouldn’t have given one star if I didn’t have to but I had to give one star to give a review . This place is a total waste of time. I bought a used Cadillac from them and after less than a couple thousand miles my car needed both front wheel bearings,drivers side cv axel,two front speed sensors and they said one of the wheel bearings was missing a bolt or two. They told me it would be a thousand dollars to fix. And also that I must have had someone else working on my car,which I hadn’t,because it would void my warranty. Anyway I left and had a certified mechanic fix it for half the price and he told me the car should have never left Mitsubishi’s lot in that condition. BUYERS BEWARE OF THIS COMPANY. I’ll be contacting the BBB and the CPA, I’ve got a copy of the report. Also they said that the guy that inspected the car didn’t work for them anymore. STAY AWAY

I bought a new Lancer from them in August 2015, the sales team was incredibly helpful. My schedule was pretty full and I didnt have much time, they stayed over and helped me find a vehicle that I love! Very knowledgeable and friendly sales people. I was out and in under an hour on an oil change a few days ago too. Would definitely recommend.

Bought our third new SUV from these guys. Great service, great prices. We will be back for a fourth. Unlike most dealers, these guys actually try to earn your business!

My previous experience with another dealership was disheartening and made me feel like I would never be able to get a car. From the moment I walked in the dealership, the staff treated me with respect and made me feel like that cared that I got the car I desperately needed! An hour and a half later, I was driving off the lot in a brand new Outlander Sport! Thank you Justin and everyone at Charleston Mitsubishi! I’ll never buy another car anywhere again!

The sales and service departments are outstanding, however the parts manager has been downright unhelpful at times. Terry Wells doesnt seem to know much about customer service and how to be respectful to the clientele. Everyone else there, however, is absolutely fantastic - especially Gary in sales and Terri in finance. If it werent for Mr. Wells, this would have been a 5 star review.

Great

Ad said no credit and bad credit were fine. I was told no minimum monthly income, $30 down payment, etc. Got there and was told I didnt pass the credit check dispite having no outstanding loans and that they wanted 3k down and/or a cosigner in the loan. On top of that the cheapest car there was about 2.5k more expensive than a comparable car from their competitors. Also when I got my moms oil changed there they put the wrong oil cap on the car and cross threaded it. Inept mechanics incapable of properly doing an oil change and sales and ad team that do a bait and switch wanting 100x what they originally asked for.

Great Service friendly staff they will keep your car running well . Thanks again !

I recieved great service. They were very honest and friendly.

Couldbt fet credit. Because i dont have no credit

This place is a joke I had to tell them what was wrong with my car they couldnt figure it out they do not insoect the car like they should when oil is changed tire pressure was still low washer fluid was almost empty air filter was dirty. If the car was not under warranty I would not use their services tbe car itself is junk. And nothing ever gets fixed

These guys are the BEST AROUND! I love this place and all the people that works there!

This dealership is a joke. Was told to check on this dealership by a family member that purchased a vehicle here about a week ago. Looked online and it said to call in for price of vehicle. So what do I do..... call them. Very rude and acted like I was a inconvenience to them. Ready to purchase a vehicle and I wouldnt step foot on their property.

The sales person didnt know the price of the car and tried their best to push a car on you even you dont want it, said thats the only atuo you qualify for

Best Oil change price in town, I got in and out in 30 minutes and only paid $24.00 and some change. Great service, friendly staff... I actually felt like part of the family.

The staff was very friendly. And did everything in there power to get you what you wanted. Great place for first time buyers

Purchased my first brand new car from these guys! they was so helpful in getting me in a car!!!! Love my car!! I highly recommend these guys.

Nobody acknowledged that I was on the lot looking for a new car. So I bought a new mitsubishi outlander at Thornhill.

I bought a car from Charleston Mitsubishi last month and I have to say it isnt what I had expected. We buy new cars every few years and I think this was the easiest car I have ever bought. Every person working at the dealership was so friendly. We will definitely buy from this dealership again.

Horrible!!!! The finance guy was terrible. Actually ask me if, when I told him I didnt have a co signer Well who would you call if you were in jail. I had bought my previous vehicle here and he said Well I have been here 5 years and I dont remember you. Then when asked about a woman who helped me before, so helpful and nice Terri Kitchen. They actually told me she was on medical leave because she was crazy. Ugh what a joke do not go here!!!!

My wife owns a Mitsubishi Outlander we live in Parkersburg, WV and we have a Mitsubishi dealer and service department in out town, however when my wife started to have AC problems we called service department to get it looked at because it was under warranty. They gave my wife a huge run around and the price to just check it was ridiculous (in case the problem wasnt covered). My wife called Mitsubishi in Charleston and right off the bat they put her at ease, made her feel so much better. They got her in ASAP and she didnt care if she had to drive a little ways to get great service, which she did! Her car now has working AC with no run around, they were straight forward with her and even if she needed to pay for service, the fees were reasonable.Thanks Charleston Mitsubishi!

Gary and his son were a pleasure to work with. Staff treated us with respect. Love our new Mitsubishi Outlander. Great place to do business!!!

Got a new Mitsubishi Outlander Sport love it so far awesome service reps

SALE TRICK! SALE TRICK!!! I bought an Outlander there a few weeks ago and I told the sales person what features I was interested in up front and I specified I wanted leather seats because I have kids but he and the finance guy kept pushing me for cloth seats and I told them I needed leather. The finance guy told me if I got the one with cloth they would place something on the seats that would make them just like leather that they would never stain and you could just wipe them off like leather. After I bought the car with cloth seats I called back to schedule the appointment to have the stuff placed on the seats and I ask to confirm that it was included in the purchase of the vehicle which my husband and I had understood him to say they were quick to tell me no that I was going to have to pay 1500.00 to have it placed. Be very careful what they promise you and get it in writing. Im very disappointed in the treatment I got and in the vehicle.

Horrible experience with Charleston Mitsubishi. My sales person Josh was very kind and helpful however when it comes to Auto Parts/Service, the manager Chris is very rude. When asked questions regarding my vehicle he would act like I was an inconvience and roll his eyes and when it came to ringing up my order he was very inexperienced and didnt know what he was doing. This is at the South Charleston Mitsubishi and I recommend that anyone that goes there to request someone else to speak to because youre guaranteed a horrible experience with this Chris guy.

This is crazy, I went on here tonight to leave a review for the service I had today and noticed I had already left a review for them a year ago below. The service appointment I had today was no different than that a year ago, actually worse to be honest. Im truly in shock that that guy still has a job there and its not just him about five out of the six guys that work in that department act like they all hate their job.Horrible service dept. Especially the guy working the service counter. Full of lies.

I had excellent service here! The staff was very helpful and energetic! Gary Lomax was the person who helped me pick out a vehicle, and i suggest seeing him! Super laid back and easygoing! I would definitley reccomend anyone looking for a good deal come here!

Best car buying experience I have ever had. My credit was terrible but the team at Charleston Mitsubishi got me in a brand new suv. Thanks again!!!

Very polite and personable

I thought I had an appointment for brakes, when I got there they were busy and I didnt have an appointment. They went above and beyond to get my car ready for vacation

I had an appointment for an oil change but my vehicle didnt even make it to the service bay until one hour after my appointment. One hour and 34 minutes later still no sign of completion.