Great place, the employees are so helpful and know what they’re talking about. I love going here to browse when I have time to kill and the selection is fantastic. Highly recommend for anyone who loves video games or collects them.
I found a really good deal on a used retron 5. But i was pretty disappointed in there selection of genesis and snes games though
Adorable store. Always has nice employees and tons of games, things are always changing and theres always something fun and new to look at and/or buy. 10/10, great prices, too. Return policy is fair and overall great store.
For a retro and modern gamer this is my favorite store ever! They usually have just what I need and cheaper than GameStop, they have games from Atari, and Dreamcast, to PS5! The staff is amazing and always help me and ask if I’m looking for anything. They don’t have certain games though like PlayStation all stars. But I understand why because it’s a used game store
I used to love shopping in this store. My sons and I were regulars and bought a lot there over the years. Last week a manager put a boxed ice blue Nintendo 64 on hold for me, put my name on it. I checked a few days later to make sure they knew I still wanted it and was told I would be called on Saturday to come get it. On Saturday I got no call. At 10:20 I called to let them know I was on the way to pick my console up. The new manager Sam lied to me, saying he called me twice, he never called me, and that since he didnt reach me, he called someone named Justin to pick it up instead. He said he had to call Jake the regional manager to find out what to do. I called a few minutes later and he said it was now whoever got there first would get to buy my console, even though he had never called me to give me a real chance to buy this thing that was on hold with my name on it FOR A WEEK because Saturday was the first day they could sell it. I drove up to watch Justin sneaking out of the store looking like he had stolen my Nintendo 64, which from my perspective, he did with Manager Sams help. I went into the store and told Sam he had lost me as a customer and Sam rudely replied that was ok because he didnt want me for a customer. I complained above his head and was given a $50 gift card but they were asking $180 for a console that I cant buy off ebay for less than $500, so this was insufficient compensation for Sams blunder and for his poor customer service, his lies and his attitude towards a customer that has purchased over the years in the thousands of dollars. Sam should be fired and i will no longer shop at Game Exchange nor will I recommend them while Sam is still employed there. To any regular customers, the awesome Sarah, Knight, and Nick are gone, and d-bag Sam will screw you over. Avoid this joke of a store.
Super great selection, I’m an avid sailor moon fan & have been able to find quite a few of the mangas for it! I’ve also buffed up my amiibo collection a lot from here, the staff is very friendly & polite
The staff is so friendly and help me above and beyond!!!!!! Love this store would recommend!
There was an employee at the Jeffersontown location who was wearing their mask incorrectly. Please ensure that all employees understand how to wear a mask correctly and do so at all times. Seeing employees wear their masks incorrectly makes me very uncomfortable and I dont want to go to places where this happens.
This is the only Game X Change location I have ever been to, but after just one visit I will certainly be returning. Not only was the staff personable and friendly, they worked with me for over an hour as I traded in an entire closet of retro games, consoles, and accessories, making sure I got the best price for every piece. I was able to turn a ton of games I dont play anymore into a new Nintendo Switch that I will definitely be using!Big thanks to Sarah and the rest of the staff!
Awesome staff, super knowledgeable. Game X Change is awesome. Every one of their stores are fun and packed full of amazing finds.
Loved it, they had everything I need and the quality was nice and they even do repairs and buff out discs with tons of scratches and make them look brand newThis place is a collectors dream and nerds dream.
Visited the Game Exchange today! Best customer service ever. Nick, Jake, and the other guy (didnt see his nametage) were so helpful and full of personality. We will be going back because of them!
Ive been in here twice. Both times, I was astonished by the difference in prices between the X-Change, and GameStop. They dont care about the extra dollar or two from screwing you, and alienating the customer. Which has gained them one new repeat customer.
Love this place. All of the staff is wonderful and helpful.
Always fair and usually has all and I mean all the old school Games
I loved my experience at game x change! The manager was super helpful to me when I had a long list of games and movies I needed to buy. Love that he (pretty sure his name was Scott) was so willing to help because I honestly know nothing about video games. My nephew has game x change to thank! Truly a five star experience!
Friendly staff, good selection, competitive prices.
I never left a review but over Christmas I had a great experience. I came in with nearly no knowledge of what I was looking for, did my best to describe it. They were patient with me in figuring out what I was describing.They took the part from another n64 they had on sale to sell to me separately that I was specifically looking for to give to my brother for Christmas. That was very kind of them and they did not need to do that. Very kind and patient employees. Much better than gamestop or half price books.
I have only been going to this store for a month and really love it. I was so impressed with their customer service, knowledge, patience, and kindness during each visit. My husband is a huge gamer and was very impressed with their selection, prices, and trade-in credit offered. They were also super kind and helpful when my parents came in and I love when folks are helpful/respectful to them. I know next to nothing about games and they were patient and gave me a lot of great recommendations to get the most for our money. We are a one income household so that is always appreciated. My husband is trying to get everything together for trade in as we speak. We live in Shepherdsville and will always go here vs. places that are much closer because we liked it so much.
I love game exchange so much!!! I’ve bought like 12 just dance games there and they always provide for me. I tried to buy pets dogs 2 but they didn’t have it. They always remember me when I walk in and give me a personal greeting when I walk in which is the best!!!!! Love this location!!!!!!
A very wide selection of games with sales constantly and tons of model kits, there are always things there for me to grab. On top of the great selection, everyone is nice and seems to enjoy their jobs. All around a pleasant place to visit when looking for new and retro games!
Always very friendly to me!
Staff is great. Great selection of product.
Everyone here was fantastic! Staff was super knowledgeable and the selection is great!
I love to regularly come in to check stock and chat up the staff and maybe buy a game if something catches my eye. Staff is friendly and there is always something new on the shelves. They are really helpful when Im looking for something specific.
This place is great! Games, movies, models, Japanese candy and soda - what’s not to love! What I appreciate most was/is the customer service. When I was in, I interacted with Jake and another guy ( sorry man, can’t remember your name ) who were both super nice and awesome to work with. They got me the skylander stuff I was missing and even went in the back to look for things.Will most definitely return because of the service I received.
Amazingly reasonable prices. Awesome selection of retro consoles and games. Best part is that the staff are super helpful and knowledgeable.By far my favorite place to go for anything games related.
Friendly and polite staff but their prices for used games is the same as new elsewhere. Not the same place it used to be, but Ill continue to shop due to their older selections.
The employees are awesome! Nice clean store. Love going here compared to Game Stop because they give more for trades.
Super great place with super cool employees. The helped me try and find Pokemon Gold, and we just talked about nostalgic bad games. Ill definitely be back there soon.
I love this place, it reeks of nostalgia. I am happy just walking through and looking around. The staff is great, very nice and they know theyre stuff. And if you are looking for something in particular, theyll help you find it.
Its like heaven on earth for a gamer
Great place to pick up games
Great prices
I love this store! Its such a great place to not only find newer games that just came out, but for all of the retro games from my childhood! The trade in process is quick and easy and the employees are knowledgeable and very friendly. I would definitely recommend Game X Change to everyone!
Games DVDs records all kinds of good stuff.
Super friendly staff. Great selection! All the games and movies/shows you could ever want.
Great store with friendly staff. They have a large selection of games across all generations of platforms. Every gamer will find something they will enjoy here.
Always a fun visit. And almost always has everything I want and at a good price.
This place is great. prices are always good and their selection is pretty great as well
Had every old game that I wanted and got a ps2 for $50!!! They carry old and new games and consoles.
Awesome! Games and accessories for pretty much every system ever. Good prices. Also they have a bunch of Gundam and DBZ model kits!
Theyre no better than Half Price Books! Dont try to sell your games to these people! Cause theyll try to give you $1.05 for how many you try to bring in! And claim Theres chips in 1 and theyll also claim I wish I could give you more, but sadly, I cant Smh; And here they claim that They know the ins and outs of games? Puh-lease! Give me a break! FYI: I saw a Price Chart online and they were worth more than any $1.05!
By far my favorite game store in Louisville! Huge, varied selection as they get almost all their games from trade ins and amazing prices! Beat out stores like gamestop and online retailers by several dollars on all of their used games in addition to used consoles. They also sell figurines, games, and game merch! If youre trying to find any games, systems, or hard to find addons, this is definitely the place to go!
The staff was very friendly and helpful. They went above and beyond to help us.
Cluttered, cramped, full of shovelware games and bad low quality movies. I have been here 10 or 11 times and they keep a lot of the same stock on the shelves.Essentially, the business model is buy a ton of really cheap, low quality things so the store looks like it has a lot of options that keep buyers looking/browsing longer, to snag things that arent worth it or to come away thinking they at least bought something. Its empty store 101. You wont find lots of copies of good games or really good Blu-Rays here.Sometimes the cases have new items but not often. Lots of game boxes in horrible condition with tattered plastic, damaged game art/sun faded game art or missing manuals yet still higher priced. Came once a week for a while, switched to coming monthly and they still have not changed, I still see some of the same items in the cases. Store needs to curate what they put up for sale on the shelves and stop filling the store with junk items to make it look full. Same issue with the store in Outer Loop. You may snag new people once or twice or a few repeat visitors who dont buy much, but youre not going to get any long lasting support from paying customers without rotating out your poor quality selections. If you want a good example of the kind of stock they want people to buy - look no further than most of their DVDs and Wii section. And look no further than the prices on some of them.
First time there today. Super helpful staff too. Explained all their sales and where to find everything. Even brought out a box of extra items for Disney infinity so we could go thru it. Wonderful atmosphere, please go see the . And prices are way better than GameStop. Posted this earlier on Outer Loop by accident.
Very un professional! I came in to the game exchange to sell my two phones and there was a lady that was helping me. I waited for her to stop talking to her employees for about 5 min. Never said I will be with You in a second or nothing. Then after all that they still could not help.
Very knowledgeable staff. Love the game selection. So many old school classics.
Decided to stop in to hunt down some older games, and that other gaming specialty store (you know the one) tends to be a little light on selection - not a knock against them, it just is what it is. Found WAY more than I bargained for. HUGE selection of older games, as well as movies and other stuff. Staff was super friendly and fun to chat with. Store itself was clean and tidy, and packed to the brim with goodies. Prices tended to more or less match the other store, but that wasnt my big focus. For those of you who build Gundam model kits... THEY HAD GUNPLA!! Lots of it, as well as some older mecha anime model kits. Will definitely be going back here!
Nice, chill atmosphere. Friendly workers, moderately good selection.
I love this store!!! Trade process was easy, and I got more than i thought I would. Will be back for sure!
Great location, focus on retro but they have the current stuff too.
Awesome selection and super friendly! Will definitely be back.
I was there with my grandson. It was my first time there. Very friendly atmosphere.
Best place for any type of games or movies or system players for all types of gamers
If u are looking for cheap games this is a good place
They have plenty of great stuff to choose from. Their trade in program is a joke though. Half Price Books will give you doubble cash for trade-ins.Edit: I brought in a full bag of CIB popular PSP games. I got $27 at half price to your offred $11, not even a dollar a game.
Great store, with A+ Customer service and knowledge.
SOOOO MUCH BETTER THAN GAMESTOP!!!
Such a fantastic customer experience. Things have been tight lately so i had to consolidate the majority of my game and console collection regrettably. Adulting has its struggles. One of the last remnants was my entire Rock Band 4 set for xbox one and game. The staff was excited about the condition it was in, which was appreciated, and said they would post it on their Facebook. I immediately felt like I was part of a community rather than a business transaction. I received well over what I expected for trade credit, and was borderline emotional when they had Pokemon Fire Red and a Gameboy Advance SP in great condition in stock. A few pokemon pins for my high vis vest for work and it was basically an even exchange. They also had a warranty included. I left thrilled to have reconnected with my childhood, and in no way felt slightly robbed like that *other* corporate chain game store. They also assured me they had tested the batteries and legitimacy of the products. Once my trade credit that covers a few preorders due to trades dries up at ShameStop, I will likely be a full time customer here.
Friendly staff very helpful. If they dont have something that you are looking for they can look it up and probably bring it in from another store
Great staff, great selection... Will be back here regularly.
Really nice people that work there and great prices
Wow! What a great selection!! Way more than I expected! Luv it!!
Very nice store and the staff were also very helpful and kind
Awesome staff, Awesome selection, Awesome prices. Dont shop anywhere else but here.
Great selection and fair prices on trades.
Excellent sctore with friendly staff.
Very nice associates and quick service
Very nice place to shop. they have a big selection of games and friendly people.
Greatest customer service of any gaming shop in town!!!
Nice energy and a friendly staff.
Real good prices on games
Horrible fake employees that whisper about people when they walk away. Their games and movies are way overpriced too.
Wont answer the phone
They had Madden 08
Great place to buy games
Very friendly and helpful.
Where u get my video games
Great game store
Old games only.