user
The Home Depot
3110 E 20th St, Joplin, MO 64801, United States
Appearance
The Home Depot
Comments
Tr
Review №1

Always have the item/materials in stock I need at a fair price given market supply issues. Also a very clean store with friendly and helpful workers willing to help you in any way possible. Always enjoy making trips here versus the other places.

Ke
Review №2

Love it, they always got anything youd ever need. Always recommend them anytime!!

Sa
Review №3

The young floor associate that helped me was amazing. I am sorry I have forgot his name. He deserves the recognition. I bought a weed eater. So thank you for your friendliness and help.

Kr
Review №4

I had the best customer service experience here at Home Depot today. I had purchased a new lawn mower a little while ago when I bought my first house. The lawn mower had given me nothing short of trouble despite a multitude of positive reviews I read before I purchased it. I got a lemon. I finally recognized if it had problems now, it is only going to continue to get worse for me over the years. So I brought it in and the ladys at the returns desk were able to help me out. The men at the tool rental (Bob, Doug, and Mark) were able to assist as well with renting a truck to fit the mower and helping return it. I worried that I was too late and am so grateful to have been able to exchange it. Everyone was nothing short of kind and helpful. As a new homeowner, Im a frequent visitor of home improvement stores, and I know Im going here.

Gi
Review №5

Shelves were well stocked. Masks are encouraged, noticed only employees and I were wearing them at the time. Staff were friendly and efficient. Aisles were tidy and floor uncluttered. Overall a nice visit.

Ro
Review №6

Horrible customer service!!! Purchased flooring for $2,000 and was told it would be in the store in about a week. 2 weeks later was told sorry youll just have to keep calling back our next truck comes in a few days. Fast forward 1 month still no flooring ask to speak to a manager twice to be told sorry theres not one available. Beyond frustrated and the apathetic attitude is only making it worse! Weve been loyal to home depot for 20 years and no one can assist us??? Hello Lowes....

Ch
Review №7

The Home Depot. Great place to spend money. Seen online they had appliance extension cords so I went to get some. Only problem is it was $5 cheaper online than in store 🤔. Either way, great place.

To
Review №8

Easy to get in and out of. Helpful staff. Has lots of clearance end caps.

ar
Review №9

Uhmmm its big corporate companies selling 9$ 2x4s that geared me toward milling my own wood, sealing, and forging my own aluminum nails.... big corporations like this dont care for the common man and make it impossible during a pandemic to take care of needs. Absolutely not!!! They should be ashamed of themselves.

Me
Review №10

Bought a Werner ladder. Drove 30 minutes to the job site, pulled it out and it was twisted on the bottom feet. Drove back, was going to exchange for the exact same one, but it was mangled on the shelf. They comped me a $140.00 ladder for the price of my original. I saved $60.00. Pretty sweet deal. Great customer service.

Ba
Review №11

Always go there for Ecosmart Led Daylight light bulbs. Best bulbs. Have about every bulb in house switched over. Bought these to give away so someone else can enjoy. Probably will never need to change. Ive never had one burn out and the light from the daylight bulbs is great. Have them in recessed lights, lamps, ceiling fans and regular ceiling lights. Have high ceilings so its great not worrying about needing to change them. Also they burn cool.

Gw
Review №12

I wanted a pleated shade but their cutter is needing a part so couldnt get it. Bought the paint I need for my Moms new bedroom. The young lady who mixed my paint was very helpful.

Ri
Review №13

The associate the help us was very courteous and patient. She was very helpful.

Bo
Review №14

Thanks for matching my paint and helping get the job done.

Lo
Review №15

Great bathroom did not flood when I flushed.

Je
Review №16

Pretty much to have all the material you need to remodel a house

An
Review №17

Been watching Tide on clearance for 3 weeks lower to below $5 each. There was one of the 4 types remaining after it went on clearance this am. When I scan on app it says item not found. Which is a indication its not in the system. Went thru the line. The cashier marked it down. Which a manager was required to approve since it did not scan correctly. I had photos of product on shelf as well at least 8 stickers that state it 4.83. The manager that came wont approve any request in several years even on product marked. I feel its personal. I requested to speak with store manager. She acted as if she didnt know what know who Jerry was when I ask for him. I also called Home Depot customer service number.

Sa
Review №18

Tonight I visited the Joplin MO store with my husband to pick up a piece of wood. We needed it cut at the panel saw. No employees in site. Husband goes to service area by checkout for lumber and ask for help 2 times, myself 1, and no one came so we left. While waiting on someone to come we witnessed 2 employees having a scooter race up front, but no help anywhere in site for the saw. At least 15 min waiting and nada. We will go to Lowes until Home Depot hire staff.

Ma
Review №19

Our experience was terrible. We had a new washer, dryer combo and new deep freezer picked out within 15 minutes of arriving. When we asked the nearest associate for assistance he called for help in appliance dept customer waiting, he continued stocking paint directly in front of us. 20 minutes later I asked if someone was coming, he replied they should be and continued stocking paint. 15 minutes later another associate walked by, I asked him can you help us We have 3 items picked out. He replied there are 2 people in appliances. Im not one of them, and walked away. 10 minutes later the the 2 appliance personnel showed up and asked out of the 5 groups of people waiting who was next... once he got to us we showed him the 3 items we wanted, he took us to his helper she quickly let us know everything was delivery only and nothing was in-stock until June. We asked nothing... are washer is broken, she said nothing, and we left. Went to Lowes and bought all 3 items with great customer service. In and out within 25 minutes. The only snag they had was trying to give us a 50 dollar credit discount at the register.

Dy
Review №20

Terrible least helpful store Ive been in. Took and hour and a half to process my return and it got denied. Yes out of the $3,000 i spent on plumbing and electrical supplies got denied for $375, all still in the packages physical receipt present and digital receipt pulled up on there computers. Ill be going to Ace hardware, pearl brothers(5stars btw), or lowes from now on!!!!!

Ta
Review №21

Staff provides great customer service by acknowledging you when they go by, check on you in the aisles and are friendly when checking you out.

Am
Review №22

It took forever for them to bring out my curbside pick up order. When they did bring it out they bought the wrong bulb and the clerk ARGUED with me about it and told me if I wanted to return it I would have to go inside. He was very rude. Got home and the trash can I picked up was filthy AND broken. Tried calling the store 6 times and no one would answer. I want to cancel my account and never shop there again. The worst customer service I have ever had. I would give them no stars if I could.

St
Review №23

I like going to home Depot but theres a lot of times that you go in there and not one employee comes in ask if you need help I looked for what I was looking for for about 15 minutes and I was never approached by anyone employee Ill give him a five rating because I like home Depot but they need to get their stuff together and be willing you know dont dont climb all over people but at the same time make sure that theyre finding what theyre after

Ch
Review №24

The next hike improvement store ever. They reverb recognized me as a veteran and have me a discount that saved me 10 bucks

Re
Review №25

Had everything we needed for a plumbing project, great assistance in the department!

Ga
Review №26

The staff is friendly and do try to keep a customer happy

Au
Review №27

Ive always said they got a bunch of stuff, but they sure do have Walmart mentality for the emp5

Be
Review №28

We enjoy going to this stòre for our tools, materials or yard.

Di
Review №29

Great service! Great products at reasonable prices! Our favorite hardware store!

an
Review №30

They need to hire more help I got disconnected 6 times people are calling to get info so we dont have to make unnessary trips.. improve your customer service

Ka
Review №31

Always pleasant, considerate, all the associates are very professional .I highly recommend Home Depot

Me
Review №32

Ordered an online order yesterday received an email stating the order was ready. When we got to the store we waited an hour for the items to be brought to us. We spoke with several employees trying to figure out how long and when we would get our items. They were busy granted but that was really bad customer service this time. Ive always loved home depot because they normal get their job done. But this time they failed big time. Try controlling a four year old while they couldnt manage to keep up their end. Bad experience.

Mi
Review №33

Very helpful employees. Good prices in stock items

Ge
Review №34

Very helpful young man in the trimmer/edger dept. Ended up buying a Ryobi spending $220.

Hi
Review №35

The young girl that helped us was wonderful .great job Cina

Mi
Review №36

It was fine just no one to help

La
Review №37

We love this place for all our home decorating ideas

Je
Review №38

Kinda like Lowes except customer service and employees are way more helpful and friendly

Ra
Review №39

It was terrible. Went to purchase an item and it was in an area marked one price but when I went to the check out it rang up double the price. This has happened more than once. Your stockers need to do there job right. I will just stop shopping there.

St
Review №40

Very helpfull, and always appreciative of veterans service.

Ap
Review №41

Great place to buy our mini fridge and great customer service 😁

Ma
Review №42

Went to buy a riding mower couldnt get any help so we ended up goimg to race brothers

Ja
Review №43

Clinton was of great help.Very knowledgeable .

Ma
Review №44

Their online inventory seems to reflect their actual stock.

Ca
Review №45

Was very easy to find what I needed

jf
Review №46

Had a great experience here. Found a rubber mat I needed and got it at a great price. Very friendly staff as well. Thanks Sherry!

St
Review №47

Just about everything is there. Its usually my first stop. Didnt have the tubing I was looking for but employee told me where I could find it in another store.

JO
Review №48

I needed lawnmower parts. Sparkplug, belt, they had.but didnt have new side discharge for my self propelled lawnmower.. thats why I gave em 4 out of 5 stars..

Ke
Review №49

I wish they could hire people that know something like Lowes. One girl kept telling me everything I asked for was out of stock. Thank goodness for a customer service member.

Sa
Review №50

My husband went in to get a bolt for our kitchen sink and when he was finally able to get someone to help him find the right one they said they would get him someone to help him, that help never came and the employee went and helped several other customers instead, walking by him each time without acknowledging him again.

Da
Review №51

Have almost anything you can want. If not they assure me they will get.

C
Review №52

Very friendly employees. The problem is that they all seem to congregate in the front of the store. I have been remodeling my house and have went there many times in the past month and I ALWAYS have to go to the front of the store to get help if I need it. The electrical and plumbing selection is poor compared to Lowes. Good service when you can find it for the most part. Need to update the easy find display for moulding. I needed the E33 white trim board but couldnt find it.

Ph
Review №53

Home Depot is my go to and has been for years! The store is easy to navigate and figure out. The place to get what you need.

As
Review №54

Excellent customer service. Clean environment!!!

Mr
Review №55

Keep up the good work, finding supplies we need made easy!

Ca
Review №56

I accidentally bought a lawnmower at this store online called the same minute I realized that it was in different state to cancel order 5 days later still no refund and have been on hold for over an hour bad customer service

Aa
Review №57

The assistant manager Tim was very helpful! I really appreciate how all the staff was friendly and helpful.

Ro
Review №58

I traveled 15 miles to purchase a advertised special. They had no inventory available although several stacks of the same tool were sitting right there. I asked for the manager on duty, who arrived 43 minutes later. The manager then proceeded to tell me the tool in the ad was specifically made for the sale (no disclosure in the ad it was not the same product normally under the brand and model name) The manager refused to sell the same product from regular inventory. I see this as modern bait and switch advertising. I latter purchase the tool from inventory, and compared with the special purchase)tool. When disassembled I found differences in internal parts materials. Caveat emptor

Ka
Review №59

The lumber dept and the manager didnt know what marine grade plywood was and what it was for . Teach your people marine means water and boat

Br
Review №60

Great prices on some things author things are the st as elsewhere

Ro
Review №61

Awesome selection of quality household products. Very friendly and helpful staff

Le
Review №62

Custer service person was very helpful and attentive. Excellent service.

Co
Review №63

Our cashier was amazing best trip ever

Tr
Review №64

Cathy as a assistant store manager is a joke. She’s fake. She use to be at Lowe’s they fired her then went to Ross they fired her now she is at Homedepot as an assistant manager. Very unprofessional, Very fake and only cares about herself. Cathy isn’t a manager there’s a reason Lowe’s and Ross let her go . I love Homedepot and they have a POS as an assistant manager. True story! Cathy you’re fake and Homedepot will soon see!

AE
Review №65

They had exactly what I needed

Da
Review №66

Had to replace Natural Gas range and someone who could remove the old one, install the new one, discard the old. After some product and price shopping found Home Depot was $25 cheaper including delivery, install, removal of old one. Lowes wanted to add about $200 to the range price and make us wait 2 weeks for soonest install.

Br
Review №67

Usually have what I need but could carry more mower parts

Br
Review №68

Had a return quick and easy painless for me

Tu
Review №69

Drove from another state to purchase because they had log splitter in stock. Purchased over phone during week. i got promotional rate on home depot card. picked up on Saturday. very happy with everything except they wouldn’t accept my tax exemption. A+++

Ho
Review №70

Scheduled a pick up order and when i cracked on it, Jake was on the other end helping me. Im so glad he was!

Mi
Review №71

Terrific the best one you have. Curb service.

Sh
Review №72

Constn my opinion they were great . However the kids all seem to,group up an hard to find a helper . maybe on Saturdays an Sundays have a few more workers to help the disabled an regular constumers at your store . Where. We live your store is awesome but seriously all the country folks come to town on weekends dues to long work schedules. Not your fault but just telling our populations goes from 50 some odd thousand at least 120 thousand on Saturdays. . Everyones coming to town to get supplies . Just my opinion . I do love your store an all the employees when we can find one. Make sense . maybe on Saturdays have a few more employees an watch your business thrive even more . Thanks for building back in Joplin Mo this year will be ten years since 5 22 2011 . maybe celebrate the lives of your employee that day also . Never Forget . Thanks again .

Jo
Review №73

Went in for one thing (water filter) sold out everywhere else and they had one!!! Was asked a few times if I needed any help and they accepted my coupon! I dont home depot much but it was a great experience!

Br
Review №74

Easily the most satisfying part of my experience was finding all the bits we needed on my own after asking for help twice. What a hoot!

Ro
Review №75

Super friendly staff very knowledgeable.

Me
Review №76

Great customer service . Two employees were very nice and helpful loading my purchases

Ja
Review №77

Always consistent in taking the longest to fulfill pick up in store items. Will be going to Lowes from now on

Br
Review №78

Friendly and helpful staff

Lj
Review №79

I like home depot.The episode is always bright and the selection is plentiful.

Ty
Review №80

3 people died in may 22 2011

Mo
Review №81

Hard to find good help. Employee age 45-50 was more interested in conversation with friends than helping me find the plywood I was hunting. Went across the street to another big box store. In and out in record time with faster help and payed less than what I was looking for at home depot.

Da
Review №82

Well stocked, quick service, friendly staff.

pe
Review №83

Always friendly and has a professional staff

Hi
Review №84

Hikes Across America 7th checkpoint for Hike No. 11 Walking with Joplin

Mi
Review №85

Found exactly what I was looking for! Quick and easy!

Bu
Review №86

Employees have little product knowledge or time to help customers.

St
Review №87

I had so much help and kind service.I will go back soon

Ga
Review №88

Pretty shabby, THEY didnt have what you needed or wanted and then no one would assist you either

Ch
Review №89

Was looking at appliances was offered help multiple times. Thanks!

Vi
Review №90

Was great had everything I needed to where Lowes didnt have it thats why I went to home depot and said that at Lowes so they replied saying I bet they dont have it and you did I think home depot from now on will be my first choice thanks Home Depot

Ke
Review №91

My wife and I just purchased a new microwave from Joplin store and it was so nice to see such excellent customer service. Wonderful lady named Emily helped us with a beautiful helpful spirit. Thanks Emily!

Ro
Review №92

I used to always shop at lowes cause they where just a tiny bit cheaper but they have horrible customer service so I decided to go to home depot because lowes didnt have the shelving I was looking for. Not only did home dept have it they help me with getting all the supplies for my project. I was stunned on how knowledgeable the crew where and I didnt have to spend 45 mins of my time looking for an employee to help answer my questions. I was so impressed that now I only shop there I dont need the headache from lowes nor do I have time to run around trying to find someone to help me. So in my opinion its definitely worth a few more cents. Thank you home depot keep up the great job

Wi
Review №93

Friendly, and helpfull. needed to rent equipment to tackle some early spring projects before spring really takes over.

B
Review №94

These guys are awesome! Courteous, attentive and overall care about your needs.

Da
Review №95

Second time that cull lumber marked with purple paint was not honored with the 70% markdown.

Sa
Review №96

Home Depot has the worst customer service possible.

Bi
Review №97

Home Depots are all about the same, wherever you go. Clean and organized, but customer service was a bit spotty. Took a good half hour to get someone to cut lumber for us, even after asking three separate people who then called someone.

Ke
Review №98

Im not very happy with the tool rental guys. They charged me a cleaning fee on a buffer that was barely even dirty. 25 bucks to wipe it off with a rag. Any excuse to charge more! Bad for business.

Ch
Review №99

Didnt have what we needed. Drove to Springfield to Menards, they had what we needed on the shelves.

bu
Review №100

The store was clean and it was easy to find just want i needed. the cashier was friendly and there was no wait at checkout

Information
100 Photos
100 Comments
4.2 Rating
  • Address:3110 E 20th St, Joplin, MO 64801, United States
  • Site:https://homedepot.com/l/Joplin/MO/Joplin/64801/3042
  • Phone:+1 417-206-7510
Categories
  • Appliance store
  • Home improvement store
  • Bathroom supply store
  • Cabinet store
  • Christmas store
  • Fireplace store
  • Lighting store
  • Paint store
  • Tool store
  • Wood and laminate flooring supplier
Working hours
  • Monday:6AM–9PM
  • Tuesday:6AM–9PM
  • Wednesday:6AM–9PM
  • Thursday:6AM–9PM
  • Friday:8AM–8PM
  • Saturday:6AM–9PM
  • Sunday:6AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations