This is a great company. Due to no fault of theirs we didnt have a valid account. Long story. Bottom line, they came to our rescue and filled our tank so that our generator will be functioning if/when needed in the aftermath of Hurricane Dorian. Still praying that it goes way out to sea.

Went there at lunchtime today to get a pair of cylinders filled. Service was excellent. Courtney was friendly and very helpful.

Great place, ran by great people. They offer grille propane fills as well as commercial fills for business and forklifts. They also carry built in grilles and fireplaces. Have been using them for years and would recommend them to anyone.

Always experienced great customer service from the Jupiter Ferrellgas location for propane refills, but they exceeded my expectations when I decided to purchase my new gas grill from them! Thank you all!

The worst customer service ever. The lady that answered the telephone had no customer service skills. Basically told me to take my business elsewhere. Told me a manager would call me back, but never asked for my phone number. Avoid this company - there are many other propane companies that would like to earn your business.After my call ended with Ferrelgas I called Energized Gas and they are sending a man today to fill my tank at $1.99 per gallon.

The process and customer service need a lot of work at this company. We recently purchased our home and were unaware of how the propane account worked. Unexpectedly, we ran out of propane in the middle of the day on a Tuesday (the gauge was still at 80%). Called Ferrellgas at 3:15pm. It was at that point that I learned we needed to first set up a new account as our leased tank was still in the former owner’s name. Once a new account is established, they can then set up a time for someone to first come out and test the system (easy way for them to get more money out of their customers). After that is done, they can then schedule a separate appointment for someone to come out and deliver propane. When I asked how long the process would take, there were crickets – seriously, the people on the phone have no answers for timing. I pressed the woman on the phone asking if we were talking about days, weeks, or months, and she reluctantly told me that they could probably get us up and running by the end of the week.Note once again, it was 3:15 on a Tuesday - however, it was apparently too late in the day for them to schedule me for a system check. I don’t even mean to have someone come out that same day. Literally, it was too late in the day to SCHEDULE an appointment. They would need to call me the next morning.Annoyed with the situation and already envisioning the next several days (our hot water and range run off propane) I set up the account and moved on. I waited for a call the next morning to “schedule an appointment” and finally around 10:45am I called to find out why I hadn’t been called. I received a call back at 11:30 that someone would be out that afternoon, but the timing was unknown. By 12:30 a very nice gentleman showed up, tested the system, added four gallons of propane, showed me a few things, and was gone within 30 minutes.I then called to schedule delivery of the full tank. I was told they would request delivery immediately, but again, there were zero answers as to timing – could be hours, days, weeks, or months for all I know.But by the next morning, the truck was at our house and gave us a full tank.If, from the moment I called, the customer service person could put me at ease that they could have someone out the next day who would put in a few gallons of propane as part of the test and that would hold us over until the full tank delivery within another day or two, my perception of this company would be so much different. Instead, as a new customer, I am anything but thrilled to be using them.They get two stars instead of one because the people I interacted with were extremely nice - they just had zero answers.

Just wanted to thank Richard, James, and CJ for their help with our propane system. Theyre doing a great job at Ferrellgas.

Our install was over a month late and has still not occurred. Other trades in the custom home have been delayed. We reached out to the customer service manager for the state and nothing was done. We scheduled a fireplace install for the 5 times previously, and we discussed on 07/03 the urgency and repeated delays. We were promised an install today, 07/12. Again, we are delayed - the supplier blamed. One can only put up with so many excuses or failures to perform.“We are not A TEAM because we work together. WE ARE a team because We Respect, trust, and care for each other.” is their mantra.By each other, they mean intercompany - not the customer.We respect our right to delay the customer.We trust that we can hold them hostage.We care about passing the buck and leaving the customer hanging.Use another gas company and save everyone the frustration.

This company never lets me down, they are so on point! Their customer Service is one of the most pleasant I have ever had the pleasure of working with.

Excellent service and can-do attitude from their employees!

Terrible customer service. Was on a monthly fill program which stopped with no notice. No ability or desire to meet customer needs. Argumentative call center employees. Not solution oriented.

$16 for barbecue tank fill-up

Friendly personnel, good prices.

Very quick and professional staff

Great pricing