NAPA hires people who know cars so can actually provide helpful advice as well. This branch is no exception. They are also quite friendly.

Every staffs there are all very helpful especially the worker names Darren. He checked and find out what kind of timing belt of my car so we can maintain.

This place never disappoints. They’re super helpful and nice.

Brother (Mike )is the guy to see if u go here his da best he will help and more he go 100% best customer service ... thanks MIKE ... I go to napa for everything for my cars n truck or semi ... support USA

Great service

So helpful, when we needed to borrow some tools to fix our blinker. Nice store.

Had to make an emergency run after breaking one of the wheel studs off my hub assembly. I first called to ensure they had the part available, and they were extremely helpful in confirming the part and the correct fit for my vehicle. Everyone at the store was again very helpful and assisted with my purchase of other items to complete the repair. Thank you Kailua Napa Auto Parts!

Convenient location and helpful staff.

Good prices

Great customer service and outstanding tool selection. Napa parts are always reliable and in stock. Professional parts, tools, and customer service. At the Kailua store see Renee or Mike for excellent customer service.

The employees are so helpful and friendly. Their professional is impeccable! Definitely recommend this location!!

First time ALMOST customer of NAPA?Trying not to waste my time, I called Instead of driving to the store. No one answered two previous times I called in 45 minutes.So I try back an hour later and someone answers and places me on hold for 1.12 minutes. No biggie. They finally ask how can I help you. Do you have any cabin air filters in stock for, I give them vehicle year make and model, and he tells me he will have to call me back!!He takes my name and number and no call back!Customer service fail!!This store is on my list of will not go to

Great service, fabulous employees. Good supply, great prices. Parking is convenient!

They had what i needed, when i needed it!!! Good job guys...(and girls)...

Asked for product choice help on fixing some minor scratching on headlight and paint and the guy working was incredibly unhelpful. Pretty rude from the get go when we asked about best products and only got worse from there. Wouldn’t recommend.

Needed a new battery for a Toyota Prius and the one on the computer was different from the one in the car. I didnt realize that my daughter had the battery replaced the year before and the Toyota dealership but in the wrong sized battery. When I went to put in the battery that Napa gave me it looked like the wrong size, but of course it wasnt. The manager at Napa (Vanessa) actually came she was finished for the day and spent 1.5 hours helping me put the battery in. She did NOT have to do this and went WAY out of her way. I attempted to reimburse her for her time and I kept insisting, but she would not accept. Vanessa and the Napa staff were amazing and if you need auto parts why would you go anyplace else?

Very helpful and fully encapsulated Aloha. I am so thankful for stores that still have the customer in mind with their actions as well as tag lines.

It was ok we were given the etong part but oh well we just returned it, my daughter wasnt very happy though it was her part!!

Love going here great part expert help they have what u need or can get it usually same day or next day always go to them first

Service was excellent. Although they didnt have the part I needed, they were able to order it and have it available next day.

Knowledgeable and polite crew. They were able to point me to exactly what I was looking for.

Worst privately owned NAPA ever. Rushed over to get something and arrived at 5:55 pm on 6/11/18 when they close at 6pm to find the door locked. Guy at counter insisted it was after 6pm. He would not help me and yelled from the counter for me to leave. Too bad he looked at an analog clock verses any connected device with time. Never again will I go there.

Large selection of auto parts and accessories. Helpful staff.

Trevor gave excellent service. Thank you.

Came in looking for some RainX windscreen wipers. The woman at the counter checked inventory and said that they didnt have ones that were the right size for my truck. She mentioned that they have others but I declined. I started walking away and she said she could show me more of their selection and I said no thanks Im going to go somewhere else to get them since it was pouring rain out and I wasnt looking to get wipers that I hadnt had experience with before. When I said that she looked at me like I was garbage and turned to walk away without saying a word. I was honestly shocked that they would do that since I live in Kailua and would have been a frequent customer but Id rather drive all the way to OReilly in Kaneohe than come back here. Jokes on them though, not only will I only be going to OReilly, but the Target down the street had a better selection of wiper blades than their store, and so they got my business that day.

Very unhelpful staff. Never had a bad experience till now a. Must be this location only. This place sucks

This store is worthless to the community. Always closed even when supposed to be open. Just now I attempted to walk into the store, 5 minutes before closing time to buy one item. When I was literally 20 feet from the entrance, the employee walks up, turns off the open sign and locks the door, and ignores me standing there.

Never a let down, quick service.🤙🏾

Limited selection and hours but helpful friendly staff.

Great sale, customer service with Aloha.

NAPA is an auto parts store, not a retail store. This means they know what theyre talking about, and follow regular business hours.

They close at 4:00 pm on Sunday not 4:30 pm

Fast friendly service with quality parts.

They had exaxtly the part that I needed. Didnt have to run all over town.

Handy and helpful staff.

Very helpful not busy or crowded

Great costumer service!!

Customer service consisted of telling me to check their website instead of just answering my question. (which was asking if they had a specific paint color.)

Didnt find what I was looking for.. small store but friendly and helpful staff

Good customer service

Great service

Great service

Auto parts store got automotive parts

Loved it!

Staff went out of their way to help

Alsome

Meh

Great deals

Terrific