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Windward Boats Inc
789 Kailua Rd, Kailua, HI 96734, United States
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Windward Boats Inc
Comments
Br
Review №1

Didnt have any outboard motors in stock sadly due to a shortage...

Ch
Review №2

The kayak department is great!

Cr
Review №3

Great people and great service. Randy Marks was very helpful.

Ha
Review №4

I love my 18 Tern Cat, I have taken it around Kaena Pt, been out over 15 miles in 10-15 ft seas (Not recommended got caught in a quick moving storm) and she handles like a dream. This boat is a little animal! Dave the Service Manager is awesome. He always has a smile and makes me feel like a valued customer. He is someone who truly cares about a customers concern, really tries to put his customers first. Thank you Dave!

Pe
Review №5

I hope to do business with them.

Is
Review №6

Want to get the latest Hobie fishing kayaks or just recreational kayaks this is the place for you.

Je
Review №7

Bought my boat there new friendly staff, very helpful

Da
Review №8

What a great experience.At first I was very scared to take my boat there because I though being a dealership the price would be out of control. I had hoped that taking it there would help me because they would know boats well & be able to diagnose the issue with their knowledge.They did exactly what I had hoped for. I already had some parts on the way, though their expertise was able to diagnose our very difficult issue very quickly.Knowledgeable staff, caring & fair in all their dealings.Great company!Ryan in service and all the staff were stand outs!Its worth the drive over the hill if your in town!

Jo
Review №9

I bought my brand new Yamaha 90hp outboard motor here for a good price. I also got a 3-year warranty where I was able to return a damaged part worth over 800 bucks and get a brand new replacement for FREE. I have to admit that the guys here are super outstanding in their professional services.

Au
Review №10

Outstanding service department. Boat was overheating and the got me in quickly due to me heading out of town. 2 days later boat was fixed and had me on my way. Jon from service is one of the nicest people you will meet at any business. Will be doing all my business with them!

TJ
Review №11

Stan is the best, wealth of knowledge and so helpful

Jo
Review №12

Took my boat for service. They trashed it. I had to pay for a detail after they had it. Repair was done, but nothing was put back together. They didn’t clean their mess, left it out in the elements left my cabin open, looks like someone was sleeping in my boat. White interior was trashed. I’ll never return.

je
Review №13

Never usually leave reviews. Just wanted to write about John in the service department. His customer service was great. He contacted me several times about bringing my boat in too fix a motor situation that was going on for quite some time. Told me there would be a 1-2 day turn around to complete the work. Called me the very next day saying the work had been completed, and even called a few days later just to check up and make sure everything was good.

Ma
Review №14

These guys really helped me out. I purchased a boat from another dealer on the island who went out of business or didnt need mine anymore as the owner never returned my call when it was time for servicing. David took my pontoon in for servicing and tube repainting, gave me an accurate estimate up front, checked everything out and my boat is running great. The folks at the service department were responsive to all my questions and concerns in a timely manner. Not cheap but then owning a boat isnt....just grateful to find competent and willing people. Thanks Windward Boats!

Iz
Review №15

Had a good initial experience with Windward Boats. Jason was nice and helpful and we ended up purchasing a new 30’ Sweetwater pontoon boat back in December and added a depth finder. There was a tear in one of the seats that they said they would replace “no problem” (we thought a repair would be fine but were happy with the seat replacement). They also installed the depth reader directly below the ladder which we thought was odd since there were two way better places to mount it. We pointed this out and they told us they could easily move it when we get our seat replaced, even though sooner would’ve been better since now we have to worry about someone stepping on it while getting into the boat. Well it’s been 7 months and we haven’t heard from them since their follow up in February asking how our experience was. We reminded them of our issues at that time and and have heard nothing since. Very disappointing after spending so much money with them.

Ru
Review №16

Always friendly, patient, good people.

Tr
Review №17

Fantastic service. Had work done on my yamaha and was impressed with how quick and professional the mechanic JJ was. If you have an issue with your outboard and you want it fixed right the first time, take it to Windward Boats.-Travis

VJ
Review №18

Purchased a 26 Glacier Bay Coastal Runner through Joe. He is a great guy and runs a great service dept.

He
Review №19

I bought my 1st sailing Kayak at Windward boats and they were very helpful teaching me how to use it. One year later I upgraded to a Hobie Tandem Adventure Island ailing kayak and throughout my ownership, Windward Boats did an outstanding job supporting my desire to fish from the sailing kayak. Stan (Kayaks) set me up with experienced sailors and clubs in the area. Windward parts department has all sorts of hidden treasures if you explore around. Of course - they stock all good quality safety gear, VHF radios, GPS, sounders, etcRecently, I purchased a brand new 21 foot Boston Whaler to use as both recreation and serious off-shore fishing. The sales staff (Randy) spent considerable time with me to ensure that I was getting the right boat for me. Once selected, Rita (service manager) made sure that the boat was in perfect condition for delivery. It was delivered to me in a very clean and operational condition. Nothing like new boat smell to start the day off right. I highly recommend Windward Boats for all your boating needs, they have experts on staff covering everything from the smallest kayak to the largest ocean capable craft and all the goodies to keep every boater going.They take boater safety seriously and I commend the service department for discovering and correcting a minor issue during the standard 20 hour check that went unnoticed by myself. The owner (Joe) contacted me personally to ensure I was satisfied with corrective actions. He conducts routine meetings with all departments to discuss current issues and to implement proactive customer interface - not reactive like the service one could expect from a less professional organization.After several outings, I wanted to make a minor adjustment to the trailer set-up due to the steep boat ramp in my neighborhood. Dean (parts) was very helpful. Not only did he set up my trailer perfectly, he also gave me valuable tips for maintaining my surge brakes in good operating order for years to come. I suggest all customers take the time to get to know the staff...they have DECADES of valuable experience and are willing to share it. No way you could ever google that kind of useful information on your own....I could go on for pages...but I have to get off the computer and go boating....

Da
Review №20

Excellent service and prices are unbeatable, staff are friendly and very knowledgeable on what I need to fix my engine. Komol tata from Marshall Islands.

Jo
Review №21

Complete boating service on the windward side of Oahu, really good service

Pa
Review №22

Very knowledgeable staff. Got me what I needed to fix my boat.

ci
Review №23

Great service!

Wi
Review №24

Great customer service

St
Review №25

Knowlegable, humble, professional

Information
18 Photos
25 Comments
4.7 Rating
  • Address:789 Kailua Rd, Kailua, HI 96734, United States
  • Site:http://windwardboats.com/
  • Phone:+1 808-263-6030
Categories
  • Boat dealer
  • Marine supply store
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:9AM–5:30PM
  • Thursday:9AM–5:30PM
  • Friday:9AM–5:30PM
  • Saturday:9AM–5:30PM
  • Sunday:9AM–5:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
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