Rat infested!!! Mice everywhere!!! Do not leave furniture in this place. I never had any food of any kind in my unit and Only two weeks after I moved my things in here, I came to grab a few things and rodent droppings were all over my furniture. Horrible place!!!! Pest control confirm that the rodents will return because simply storage has no preventative methods in place. And because the rodents had eaten all of the poison, it’s a high probability that dead rodents will be throughout my furniture. Manager is not doing anything!
Have had this for 3 months so far its been good I like that it has a locked gate
First off lets start by saying the pricing for these storage units is too high, especially since we have had mice in our storage and we have only been here a week and a half. Oh my goodness Im so discussed. And of our furniture was brand new and some still even had plastic on it. After talking to management the told us thats our problem, I was furious but I didnt say anything else I paid them what I owed and moved my belongings out. They will hear from our lawyer soon. Also please pay great attention to people with more than 1 review. They are having people make fake accounts and leaving them 5 starts without explaining why they deserve it. This company is full of corruption to leave your belongings at your own risk. Don’t say no one warned you. If it walks like a duck and quack like a duck its a duck.
Nice place. Guy there was very helpful. Only issue was lights by our unit dont work but he insured us he was going have them working soon.
Al waiting around for me as I was running late due to construction. He was humorous and friendly and quickly got me set-up with my unit. He talked me through the basics and I was all set. Very smooth.
Great job on sharing information about the unit and the property security. Great job Taylor thanks
I helped my boyfriend move out and they told us it was $94 per month and when we got there it was $175 a price they never told us. As college students we don’t have that much and you’re going to withhold that information from us. That is bull. This guy kept throwing out numbers of prices without saying what they were for. It was a whole mess and the guy we talked to was getting at attitude that we did not appreciate! Worst storage unit place do NOT come here unless you want to be ripped off! There are better places in Kalamazoo to go with better prices!
Service is great. Units are clean and the staff is very friendly. Location is very easy to find. Robert Parsons
Place is very clean and well labeled. Staff is very friendly. Pricing is reasonable
Very happy with friendliness professionalism and smile behind the counter young man Al thank you Ill be back
RIP off. The 1 month free is not accurate. They charged my daughter for a full month of storage because she signed the papers at the end of the month. 3 days does not equal a month. The least thing they could have done is call for collections. Nope locked and ready to auction anything left. What a RIP off. What a horrible place. Do NOT reccomend.
A little pricey for the size units they give you but if its temporary then i guess its worth it.. They arent very on top of things by making sure people clean up after themselves tho and the dumpster is usually always full or overflowing.
Horrible! If you want to keep your belongings, I suggest storing them elsewhere! Had our storage unit broken into, we were NOT told. They just locked it up- I cut that lock off just to find all of our stuff rummaged through and missing. Corporate Simply Self Storage does not answer their phones. I’ve been calling all morning. I’m told by the office that I just have to wait until tomorrow when a manager will be in! Ridiculous, I want answers and camera footage pulled back now! When you pay almost $300/month for a storage unit- the safety of my items is supposed to be included in that. This is the 2nd issue we have had! First, was I had to have my husband treat our unit for mice after a couple months in. I noticed a huge problem with them and their droppings all over my things. DISGUSTING! The company did nothing. So my belongings have been ruined and ran through by rodents and now people as well. I am in disbelief this is how business is conducted at this price point.
Al was very friendly and helpful. It is very clean. I definitely suggest using this place
Jake was so Awesome with helping find a great and Affordable Storage. I will recommend this place to anyone needing storage. Thanks Simply Self Storage
Very nice and polite. Has called me to just check on if I was liking everything.
The service here has been excellent he helped me every step of the way very friendly thank you very much
I had the pleasure of dealing with a very nice gentleman named Robert. He was very informative and patient. I would absolutely recommend this place😊
Awesome service, excellent customer relations and extremely willing to help someone out where they can. New to town and an Excellent first impression of the people here.
Clean, nice units, very secure. Derrick (the manager) was great to work with. So friendly and worked with us to get us a unit that same day. Highly recommend.
We personally use this storage place. Very reasonable pricing and clean facilities. Started our lease with a promotion and promotion was upheld. Very helpful workers.
Ok price but the mice keep getting into my stuff and tearing it up. They have insurance however they dont compensate you for what gets torn up.
Great place! Manager Derrick is friendly, Very professional! My grand daughter was a tenant there. Safe! Secure! I will recommend this place to anyone who needs a place to store their stuff
Clean, friendly staff very helpful answers all questions needed. Makes thing easy as possible. Ask for Robert hes great.
Lance at this location is great and very nice. He is professional and very helpful with questions and answers. I would highly recomend this storage facility. Great compedative rates and friendly people
Ok but mice chewed up my leather coat and made nests in both of my box springs and they smell like rodent homes
Robert by far was the most helpful person I have ever had the pleasure of dealing with! I was having a terrible day until I came in and took great care of us with renting a storage unit! If you need a place to rent this is the place to go!
This place is a five star Im hornered to rent from here Dave manocke
Jake was really nice and made sure I was aware of everything such as fees etc. he was really compassionate about helping made my decision easy --Thanks Jake at Simp self storage😊
Nice guys. Good service and quick to get a unit.
Friendly & great customer service! I highly recommend!
Great service, Al was absolutely fantastic with helping me get set up.
5 STARS- the were able to acomadate all of my needs. The security gate makes me feel my stuff is very secure.
Jake was extremely patient and helpful in guiding me through the process is finding the correct sized unit.
Ive had nothing but wonderful service here! My stuff is taken care of, and the workers are very nice! Highly recommend!
Very pleasant, polite and helpful. Lance was extremely pleasant to deal with. Thank you
Had amazing service today I recommend this storage place to everyone very understanding 😀
I’m glad I chose Simply self storage! Lance I thank you for your prompt communication with getting me the storage that I needed for an unbeatable price!!
Robert was an excellent help, answered all our questions and helped us make this as easy as possible. I highly recommend this place for every one!
The location has convenient access and is easy to use, along with having friendly and helpful staff
Robert was very helpful, saved us money and upgraded our storage space. Thank You
Nice and professional staff person. This place met all our needs at a reasonable price.
Robert is awesome! Great experience with my first self storage facility.
Lance have very good customer service.. he helped me a lot thanks lance
Lance was very informative and happy to assist.We got the unit right away and received a great discount!
Robert was a great help! Super quick and easy to move all my stuff in!
Very prompt on setting up an account very pleased with the service
Lance was very professional and informative clean grounds nice clean empty unit
The people here are awesome and will help you out. Thank you Robert! :)
Robert was get help with my move, he had all the Correct answers and was very nice too 100% Satisfied!!
Really kind and explained everything good
Management was great.Lance was incredible in helping us with the process!
Jake was very professional and approachable.Id recommend Simply Self for sure.Thanks
The staff was helpful, friendly, and helped me get the unit that fit my needs.
Not a lot of experience with storage units, but the service was friendly and the storage unit was in good condition. Bring your own mouse traps or sticky pads and Damp Rid to help with humidity control.
Friendly staff. Great Service. Manager is top notch.
Robert did a great job setting me up with a unit!
Robert was extremely helpful and made the move out process simple.
It was a great place love the people very helpful
Great service, Lance is very helpful and made my experience great!!!
Great experience! Very helpful!
Robert and Lance helped me find a unit with good customer service
Moved a relative in. Process was fast and easy. A++
This place was a huge disappointment to me! I would not recommend these people to ANYONE EVER . I rented from them Nov 20 & paid for a month and 10 days-due again at the end of Dec . i told the nice guy that rented the place to me that I had a lock & didnt need to pay another $20 to use there lock . i came back two days later (due to the fact my father had a heart attack the day b4 thanksgiving-making getting back to the storage place w a lock seem very unimportant now) only to find one of their locks on my unit & I couldnt get in? So I put the lock I brought on my unit too & called & left a message saying I put a lock on now so please take yours off cuz ill be back tonight after hours OR call me back if there is some kind of problem but I dont see why there would be any problems ? Didnt hear from anyone so I went there that night & found their lock ON MY UNIT STILL? Left another message saying same thing & still got no call so went there again only to find lock still on there! Now Im mad! So I write a letter saying I want their lock off or Im coming back w the cops! I finally get a call from the manager(what a joke) who proceeds to tell me he put a lock on my stuff to protect it the day after i got the unit (day b4 I came back w a lock yesterday) & that I owe them $10 for, i guess, lock rental? So I hang up mad & drive to the storage place for the 4th time mind you now to try to reason w this idiot but when I get there he informs me that now I have to have another $20 (not ten like he just told me on the phone) b4 he will remove their lock? So, after 4 TRIPS to this place, 2 messages & no calls back for a week, I still cant get into my unit unless I give them another $20 cuz they took it upon themselves to put a lock on my unit -locking me out of my unit for 2 weeks cuz no one will return my calls to tell me WHY they even put a lock on my unit? How did it go from $10 to $20 in the time it took me to drive there? No one told me I had a certain amount of time to put a lock on my unit or theyd put one on for me? This man had no sympathy for the fact that my father just had a heart attack the day b4 thanksgiving & thats why I didnt get back that evening. He didnt even inquire about how he was doing now? If Id known I would get charged, Id have called someone back here & had them go put a lock on my unit for me in my absence BUT NO ONE SAID THAT TO ME? So, now Im extremely mad & I ask this so called manager to speak w his boss & what their name was? I was told he cant give that to me! I explained I have a bachelor degree in bus mgt. & organizational development & I know for a fact by law he does have to give me his bosses name.....but he refused. WHY WOULD AN EMPLOYEE REFUSE TO GIVE THE NAME OF THEIR BOSS (THAT IS SUPOSEABLY the one making him do all of this) WHEN AN UNHAPPY CUSTOMER REQUESTS IT? When they are running a scam & he pocketed my $20 (that got raised from $10 remember) thats when! He said the best he could do is have his boss call me back. THAT WAS TWO DAYS AGO. IVE CALLED THE STORAGE PLACE BOTH DAYS TOO ASKING FOR THE BOSS TO CALL ME BUT STILL NOTHING! I HAVE NEVER SEEN SUCH AN DISPICABLE EXCUSE FOR A BUSINES RAN BY AN EVEN MORE DISPICABLE EXCUSE FOR A HUMAN BEING LET ALONE A manager! WHATS THE BIG SECRET THAT U CANT GIVE UR DISTRICT MANAGERS NAME OR NUMBER?
The assistant manager Al is a really good guy!!!! He helped me a lot!!
Just moved in, close to my house, so it’s convenient for me.
Derrick was awesome. Great service and information!
I like that its in town. and they have the lowest prices. Theres someone there 24 hours a day and they check your storage lockers everyday time. Very nice and understanding people willing to work with you and give you the best deals but it dont matter when you move your stuff un they stell want you to pay on the frist of the mouth or you will get a later fee by the 5th
Nice storage facility. Prices are not the best, however.
Easy process and affordable definitely recommend
Worked with me on price and saved me money since I was going out of town for work for a few months
Lance Helped me figure out EXCACTLY what size I needed this being my first time moving, he was very paitent no matter how cold it was .. so excited he was here to help
Great place. Dave was super helpful.
The bogus promotion are hilarious. We thought we were saving money by coming to Simply Self Storage (SSS)...we thought wrong.. The first glimpse of nonsense was when we went to move in. We were told that we had to buy an $11 OR $15 lock from SSS in order to receive the promotional offer. Already paid for uhaul and moving in now so that was honestly our only choice. Next we informed the guy that went through the paperwork with us that we were going to set up autopay before our next billing cycle and that we didnt want to receive the notice each month because we would have to pay for it. The next month I called about being charged for not setting up autopay when we already set it up they said it would be fixed and credited towards our next bill. The next month same story so I called again and got the same answer this time. The next month I called again and they said youre being billed for the monthly notice not for not setting up autopay. WAIT WHAT??!!.we set it up from day 1 saying we didnt want the notice. They said that I wont be charged anymore youre off the list now. BOOM next month and another charge.. So I called once again and asked why were we charged... I got this ridiculous answer because you didnt call before the 10th of last month...I know for a fact I called well before the 10th because they charge on the 1st of each month...when I noticed that they took the money out I called the very same day. ..now it brings us to today... Received a notice IN the mail not about next month payment but theyre slapping an extra 5+ dollars on our bill each month simply because they want to.. So you think youre getting a DEAL (Absolutely Not) ... Well youre not on the Price is Right!
Very helpful and has good deals
Rob has the best customer service
Jake is very helpful and professional.
Because its great picture.
Justin and Dawn very nice and helpful!!
Not a clean and secure place I wouldnt leave anything of mine there just saying
Prompt and easy service!
Been renting now since 03, it seems like theyd give us some sort of discount.
Robert was really helpful and very polite.
Robert was very professional and explained the safety of the storage units
Robert was very helpful and respectful
Lance was very nice and very helpfulI
Clean place, friendly staff, great service.
Great service, calm and understanding.
Great service, nice and safe.
Robert was a really good help
Robert is very kind and helpful
It holds your stuff if you dont pay they keep it . Nothing special to say about this place.
Great place thank u
Helpful staff, Definitely recommend!!!
Great service from both Simply Self Storage and Rob!!!
Lance went above and beyond to help, thank you!! SJ
Good prices for an outdoor storage
Great customer service
Great place to go smoke
Great customer service