What a joke. I dropped a prescription off I needed for my daughter they said it will be a couple hours they will call. When I called 3 hours later just get put on hold. 3.5 hours later go in and they say its not ready because they dont have it. I mean seriously you cant call and tell someone. I even waited to see how long it would take and no one mentions they are out just say it will be a couple hours. Meanwhile I have take the prescription back and go get it filled somewhere else now. Need better customer service. I wont go back now I remember why I stopped using walgreens years ago. I wont make that mistake again.

Pharmacy does not pick up the phone, they just put you on hold.. Ive been trying to call all afternoon/evening just to update my insurance, and when someone does answer they just say please hold a moment and dont pick up again. Then phone will ring, I hear background noise for a second whne someone picks up, then they put it RIGHT back on hold.

I can’t begin to state how ignorant people are when it comes to certain things! I have a surgery scheduled in three days time and was told I needed to have a covid test done as well as an ultra sound! I decided to use this Walgreens for the covid test and scheduled the appointment for today @ 445pm. At 11 am this morning Walgreens called and informed me that they were not only out of tests but that they would have to charge me 130 dollars for a covid test without insurance anyway! Every single other Walgreens I called said “no that is not right” and “they are supposed to be free” I don’t know what kind of liars you have working for you because I called the exact same Walgreens back that lied through their teeth 3 hours later and was told no there free there is no charge for the covid test with or without insurance exactly the way it should be! To tell me your out of tests, ok that’s one thing and it’s understandable, but to add to it a fee of 130? Is an unnecessary lie being told! What other stuff do you lie about?!!?

Highly don’t recommend going here in general. Cashiers work so dang slow . Takes way too long to checkout when busy or in general . They need more workers period in general. Like Asap . I needed to print out photos and nobody was in sight for any help. I will not be coming back to this one Walgreens right here . Absolutely terrible and unsatisfied . 🙄😑 Wasting my time and s*** . People have places to be you know . Pick up the pace with your workers and hire more people and have more cashiers open up for gods sake .

Walgreens is very convenient when no other stores are open on Holidays

Walgreens is the worst pharmacy ever they give you a three hour wait time then when you get there the prescriptions still not ready I’m switching all my prescriptions to Jewel-Osco they are on time and will fill it right there while u shop. Walgreens pharmacy staff is rude and there slow as hell like they need some caffeine or something get better people y’all gonna do outta business working like y’all some snails take notes from Jewel-Osco 🎯

Friendly employees and helpful when u can find a worker

Long wait only 1 worker at front named Erik not convenient for a quick stop

This is my favorite Walgreens store in the Kankakee area. The staff is always friendly and helpful. The managers go out of their way to keep their customers happy as well. The photo department produces excellent prints and the cosmetic team is very knowledgeable about their products. Its a great location. Parking is close and easy to access.

Prescriptions are filled quickly, Ive never had a problem. Long lines? Not so much at this Walgreens. Photo department does a good job, the building is clean and well maintained. Pharmacy staff is always helpful and kind.

Pharmacy way understaffed.

I waited 3 weeks for them to fill a prescription. i called everyday and they said they were waiting for my doctors approval. i called the doctor . he said he sent it over the day of my appointment. i called and asked for the pharmacist. she said they were waiting for the doctor to. ok a 90 day supply of topamide. i asked why, i said my doctor sent a prescription for a 30 day supply of topamax. we ( my doctor & I) dont know whats going on with me or if this drug is going to work for me. and i asked how dare they could presume to know more about whats going on with me than my doctor does and to fill the prescription for the 30 day supply. she then said it would be ready in half an hour. number 1 no one should have to wait 3weeks for a prescription and number 2 its not Walgreens place to second guess my doctor. when a doctor sends a prescription its the pharmacys job to fill it and thats it. they are not my doctor they know nothing about my medical issues and they dont know anything about what my doctor thinks i need. they should mind their own business which should be to fill prescriptions in a timely manner. what if i had died in that 3 week period because they think they know better than the doctor? i would give minus 10 stars if i could!!!

Today I was extremely pleased at the promptness of having my prescription filled. The pharmacist answered all of my questions at the drive up window even when I had some extra questions at the end of the transaction, he reappeared and answered them.

Staff is nice and kind every time 💯

Customer service is disgusting cashier will only speak to fair skinned customers which is pathetic. Really rude wont get my coins ever again

This is the worst pharmacy ever. They took my prescription (black female) promising to deliver it until Wednesday, but they did not and when she said they accept prescription, but they do not responsible for its delivery (?????).

This is the worst Walgreens Pharmacy Ive ever been to. Ive been using Walgreens for 30 yrs. When calling to see if my prescription was ready the pharmacy person was so rude and said that no my prescription was not ready that they didnt have the medication and didnt know when they were gonna get it in and that she checked the Walgreens on Kennedy Dr in Kankakee and that they didnt have it either. She said I should go to maybe CVS across the street, but that they would not transfer my prescription that I needed to call my Dr. and have him call it in somewhere else. I just spoke to the pharmacy department on Kennedy Dr in Kankakee and they said no one called them and yes they do have my medication in stock. This pharmacy needs to have new employees and get rid of the ones they have. Very Rude people.

All the staff are friendly. Pharmacy isIs very helpful.

Consistently rude, incompetent, and very very slow. Half of them dress like theyre homeless.

The pharmacist(black male) lied to me and wouldnt let me use a savings card (Dr gave me)for a RX that isnt covered by my insurance. They said I didnt have the correct number of pills to use the savings card even though I did and paid $70.00 over what I should have. They are rude, incompetent and I will never ever spend another dollar in Walgreens.

The absolute worst! They decide when to open and close when they choose, unlike other Walgreens locations in the area who cater to their customers. Pharmacy is the worst one around hands down. They might as well close down.

One of the worst Walgreens Ive EVER been to and I lived in Mesa, AZ before this! Awful staff, horrible pick up times and tons of misinformation!

No manager there to open on time.

Disgusting. Dirty.

Why is it that you can only get back from Western Union $200.00 that is it?

Got