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FNC Home Theater
800, 24515 Katy Fwy, Katy, TX 77494, United States
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FNC Home Theater
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Je
Review №1

I never write negative reviews, I don’t think it’s right to mess with people’s businesses. But as this company refuses to return calls or emails, maybe this will get their attention.We had a simple install: new receiver, 2 channels in our house that can play either the same or different content at the same time. They did the install. Channel 2 and channel 1 cannot play the same content. And this morning, channel 2 is not working at all.Pretty simple for a home theater company to fix, right? I have emailed and called repeatedly. “Someone will get back to you in an hour or two.” Never happened. Strike 1 was a sound system that does not meet basic specifications. Strike 2 was not getting back to me at all. So here we are, me on Google with a 1 star rating. There are plenty of other companies you can work with.

An
Review №2

I highly recommend FNC Home Theater because they were the only company that offered a complete solution. They installed a digital system in my home theater room that gets the wow out of my guests every time; they also built 4 pillars with light fixture and a platform to raise the seats in the back row, it looks beautiful and functional.

Lo
Review №3

I am thrilled with the job that FNC did at my home. The were quick, thorough, and provided expert service. I will need a surround sound system installed soon and will definitely call them for the job. Very happy with Guillermo and Alfonso.

Tr
Review №4

FNC did an amazing job on my home theater and outdoor patio/kitchen audio project! Front start to finish they were patient and asks the right questions to ensure they understood our needs, wants, and expectations. The finish product exceeded our expectations and I would highly recommend them to anyone! Very capable, knowledgeable, customer/client focused company! Again it was an EXCEPTIONAL experience..

Ra
Review №5

After more than a week still could not get a quote from Alfonso that now is not even replying to my messages. Very unprofessional

Ed
Review №6

FNC and all the employees are very professional. I hire them for several jobs in my company and for personal jobs as well . I went to their show room just to have the idea what they do and how things works. Based on my needs, they provided me with excellent products and customer service. And yes, they do followed up with me several times to make sure everything is ok. Thank you so much for everything you have done for us so far.

Da
Review №7

FNC Home Theater did an outstanding job for us installing an outdoor TV and extending our internet service. Their price was competitive, their workmanship was excellent and their clean-up was immaculate. I would recommend FNC Home Theater without any reservation.

An
Review №8

We purchased a home theater system from FNC a year ago. We were very pleased with the services they offered us. Just recently our system stated that we needed to update our system. We attempted to update but were not able to. In the process our Logitech remote quit working. We called FNC FOUR times and never received a call back. After placing the calls we were assured that someone would get back to us soon. Never happened. So disappointed with this company.

Fe
Review №9

A year and a half ago, purchased Control4 system, amplifiers, speakers and flat screens. Professional, knowledgeable, courteous, and flawless installation and programing. Excellent after purchase follow-up on upgrades, etc. Very satisfied.

RC
Review №10

Excellent products, service, prices and recommendations. I needed a new amplifier and connection to the new boxes consolidated installed. Alfonso suggested a Harmony remote control - super friendly and so easy to use that my wife loves it! I was amazed how quickly Alfonso and Rene came in, upgraded everything and calibrated the sound to my room. We now have a great picture much better than before, even with only 920p, and the best sound we have had since being in this house. FNC Home Theater will be who we call for “sound” advice in the future! 😁

Wi
Review №11

I have been doing a lot of research because I am very careful with the people I hire to do jobs for me. Overall, I hired this company to install my home theater. They recommend me the perfect location to put the speakers in my dedicated theater room and also the screen size that fits perfectly my room. Also they did automation system, so I can control a bunch of stuff from my phone.100% recommend this company! Reliable people, awesome job and excellent prices!

Ru
Review №12

FNC did a fantastic job installing our 5.2.2 Dolby Atmos home theater. Very professional and knowledgeable; and provided excellent guidance to help meet our needs. All at a reasonable price. Will definitely look to FNC for our future home video/audio/automation needs!

Ka
Review №13

We recently purchased the 4K package for our media room and are EXTREMELY satisfied with the results! FNC did an amazing job from presentation to explanation to finally installation! I highly recommend this company for any and all media needs. We live minutes away from a popular movie theatre but will no longer spend our money on expensive tickets and stale popcorn! We have our own high tech movie media room experience in the comfort of our own home! Thanks again FNC!!

Ay
Review №14

Very professional bunch, work was completed on time. Alfonso always follow up and ensure everything is working fine; you hardly find such customer service these days. We are very happy to go with FNC versus a very big brand (whose focus was only money-making); glad we made the right decision. I highly recommend FNC team for all your home theater works.

pa
Review №15

Alfonso and Rene along with the rest of the FNC staff where incredible. I received several home theater quotes before reaching out to Alfonso on a updated quote. Needless to say, the updated quote was a better price and equipment. I must say that I am like a kid in the candy store when it come to my home theater. I recommend calling Alfonso if you are thinking of doing a project in your home.

Mi
Review №16

This company deserves a 5-star rating for many reasons; but mainly because of their knowledge. I did my research for over a year and learned many things about a 5.1.2 Dolby Atmos theater system and I realized after talking to so many experts in person and in forums that they come out as the most knowledgeable, they explained to me things that I already knew, but they helped me understand those things as simples as the night screen size to speaker replacement and sound bouncing. I chose them absolutely convinced that they were the best in town, and I’m glad I did.

Bo
Review №17

Fantastic! In this day and time, working with a business who takes time to address every idea and plan is a rare thing. FNC built a custom theatre to the specifics of our home and budget. The completed work was second to none. I am excited to recommend this crew to anyone who will listen.

T
Review №18

FNC did a phenomenal job on our home theater room! FNC team took care of every aspect of the job including riser installation, painting the room, adding lighting features, speaker installation, projector installation, getting the universal remote programmed, and even installing the theater seats! Alfonso, Rene, Guillermo and team made sure the project ran smoothly. Customer service was fantastic. I would definitely recommend them to anyone looking for a high quality home theater.

An
Review №19

Rene does great work in home surround sounds and security system. I have used him for my business and my home. I HIGHLY RECOMMEND HIS SERVICESS. Very professional and fair of cost too. GREAT JOB!

Be
Review №20

Purchased home theater seating and Home Theater Equipment with installation. They are very professional, knowledgeable. Work was performed professionally, on time and at quoted price. System works, looks and sounds great. Will use again and highly recommend for home theater equipment, installation and calibration.

Ar
Review №21

Amazing company! Very respectful customer service and very professional work, they even put shoe covers so that they wouldnt get my house dirty! Definitely recommend FNC for anything regarding home theater systems and security camaras.

Jo
Review №22

FNC provided excellent pricing and quality of service. Their customer service after installation is impeccable. Highly recommendable!!

Sa
Review №23

I was passing by their business and call my attention the nice show room you can see from the outside. I went inside just to wonder if they could help with a problem other two contractors left behind and talked to Rene. He explained in detail what might be wrong and suggested to look at my system. He came up to my house gave me a proposal. I was really giving a lot of though specially when other two contractors just said they will take care of it and didnt do it they still left me with a lot of issues and the system not doing what it was suppose to. I want to share my experience hoping that there are not more out there being taken advantage of. Rene came with his crew on time the day he said he will be there. The 1st strange thing they did is they used protectors for their shoes, plastic to cover furniture, move tables things etc.. got everything fix in 2 days and explain to me how the system will work. They moved an entire rack of electronics from one room to another and even the cables they sort them real neat. I am very please with their professionalism, knowledge and how clean they work. I will recommend them to anyone that needs up to date technology, knowledge and experience.

Sh
Review №24

Alfonso and his team were efficient and professional, both in the specification and the installation of the equipment. They explained how everything worked very well. We are all set up now in our new media room and could not be happier.

ro
Review №25

Ive used FNC for both my media room and the outdoor sound system. They did a great job with both.

Mi
Review №26

Knowledgeable, good customer service, competitively priced, will use again and highly recommend. They installed a surround sound and theater system with 4 zones in our home. They ensured it was done right and high quality sound. Thanks FNC!

Je
Review №27

We were looking for a company to buy home theater for our new home at cinco ranch. We found FNC home theater online and we called them. What a surprise to know that they actually have a showroom at Katy. They invite us to go in and check their showroom out. While, we were there they personalized what we needed based on our needs/ budget. We are glad to chose them, after checking out a few other companies. I highly recommend FNC Home Theater.100%

Jo
Review №28

Oh where to begin...I’ve had multiple projectors since I was a teenager and always they went on a shelf and pointed at a bare wall...well, I finally decided to get it done right.After getting toyed with by another company and having to open a dispute for thousands of dollars with my credit card, a month later I tried again and finally came across FNC with Anthony and Guillermo and crew.They came over for free and did a complete walk through of my home which is a 1.5 story with odd attics and crawl spaces, def not the normal setup....didn’t phase them in the slightest!!Well, they got my approval and came over promptly at 8:30 AM and worked steadily other than a lunch, until 9:00 PM!!The efficiency in which they worked and the way they measured where to cut, install speakers, wiring, even measuring the room using technology I’ll never possess to ensure the placement of the projector was perfect.No matter how long I took or how many YouTube videos I could watch, I’d never be able to replicate this work no matter how long I had.Installed not only a projector, 120” fixed screen, PS4 and Nintendo Switch, but even discussed and helped me figure out a way to also install the old school Nintendo and Super Nintendo.I can press a button and bring up any of them, no longer having 11 remotes close by...All in One!!I’ll be using them again to install TVs around my pool area when built and anything I can think of where this type of work is needed!I’m 34, and it only took a decade to find a company like this!! Lol honestly, thankyou guys!

Bi
Review №29

Great folks very easy to work with. Came out and looked at our needs..quoted a price and delivered as promised on time with great results on a new surround sound system. The install crew was great.. nice clean work and very professional.We were so pleased we hired them to follow up and add some Wi-Fi extensions the following week. Thanks Rene!

Ro
Review №30

Awesome storefront and customer service. The service managers on site are patient and very knowledgeable. If you are looking for home theater, automation, or security systems, I would definitely recommend FNC.

El
Review №31

I use FNC for all of our security camera and fiber needs! They are always competitive on pricing, customer service oriented, knowledgeable and prompt! Would highly recommend!

gr
Review №32

Great service and our home theater turned out to be amazing ! They got their work done quick as well. Thank you!

Àl
Review №33

I am so glad to have hired them for my home theater and security cameras, everything works great, the theater room amazes me every time we use it, we spent a lot more time at home now, there price was the second lowest of 4 companies that quoted me but they offered a better system, I made the right decision coming to there store.

st
Review №34

These guys were amazing... top of the line equipment and they don’t stop until the job is done and when it is they continue to follow up couldn’t ask for better service!!!!!!!!

Mi
Review №35

Good quality equipment and they’re courteous always available to help!

Mi
Review №36

Awesome job, my family and I are very satisfied with our theater system which the guys from FNC installed a week ago, we saw their showroom and loved it and ours is just as good, I highly recommend them to anyone

Ra
Review №37

Over the past few months I have been dealing with FNC home theater with regard to their faulty installation. In summary, FNC home theater and their owner Alfonso Caro are dangerously unqualified and nothing short of criminals.These are the sordid details...I take my audio seriously and have been a home theater and speaker fanatic for decades. FNC home theater came by and installed 2 rear surround and 4 atmos ceiling speakers, a couple months back. I had asked them to install the rears to Dolby Surrounds specifications. The speakers were installed inappropriately and not according to Dolbys own specifications, but this was the least of my problems as I later found out.The installers, Renee and Alfonso, (without my consent) cut through 6 inch thick structural joists in the ceiling, compromising the structural integrity of the entire ceiling structure. Looking at the joists, I was shocked that they blindly cut through such a thick beam without informing me or just moving the speakers a few inches to avoid it all together. When we discovered this, I attempted contacting FNC home theater. I placed multiple calls over the following week, left messages, and never got called back.The dealer Anthony who I had contacted initially about the job left FNC stereo within 6 weeks. The remainder of the staff didnt seem to care, they would just take down a message and promise to call me back within an hour. This would never happen. It seems to me that once they had my money it was no longer their concern. Eventually over a period of a few weeks I got in touch with Alfonso Caro who is the owner of the LLC and one of the installers.Alfonso is a truly deplorable individual. Each interaction with him was like pulling teeth. He was condescending, arrogant, vulgar, and frustratingly evasive. In my interaction with him I eventually managed to get him to agree to pay for the repair. I obtained an estimate provided to me by my general contractor, home owners insurance adjuster, building consultant, and a 2nd independent contractor. Over another frustrating week of multiple missed calls and deadlines on FNCs part, once Alfonso saw the estimate he refused to pay simply because he felt it was too costly. Just to point out, Alfonso never saw the damage even when I offered to arrange a time to see it. Instead Alfonso agreed to pay roughly 1/3 of the cost of the repair which he arbitrarily estimated was appropriate. I reluctantly agreed, but before he would reimburse Alfonso asked me to sign a nondisclosure form. I was insulted and appalled that a home theater company even has a nondisclosure form. I felt this was completely inappropriate so I declined the meager sum he had offered.Before you interact with this company or with Alfonso, think about the interaction I had with him. Alfonso Caro and FNC home theater has loose ethics, no pride in their work, and are scam artists. They are dangerously unqualified to install home theater or recommend products. The damage caused by Alfonso is roughly 10x the cost of the speakers I purchased from them and additionally put myself and family at risk of ceiling collapse.I would NOT recommend this company for home theater install or advice on home theater. Most of the other reviews on this website are fake or manicured by family members or employees of FNC.

Ve
Review №38

I recommend fnc home theater 100% their pricing system is very reasonable compared to others in my area and the work they do is super.

Pa
Review №39

FNC delivered my movie furniture ahead of schedule and I couldnt be happier. They really exceeded my expectations!

Ro
Review №40

Pitiful show room with barely anything on display. The woman that met me in the front area speaks broken English and cant provide simple pricing on camera equipment.

Ed
Review №41

Very knowledgeable and great customer service!

Ja
Review №42

Very professional service.

Information
100 Photos
42 Comments
4.6 Rating
  • Address:800, 24515 Katy Fwy, Katy, TX 77494, United States
  • Site:http://fnchometheater.com/
  • Phone:+1 281-720-7544
Categories
  • Home theater store
  • Home automation company
  • Home cinema installation
  • Security system installer
  • Home audio store
Working hours
  • Monday:10AM–7PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–5PM
  • Thursday:Closed
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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