I have a Kirby thats close to 15 years old, and I thought it was done for good. On a whim, I thought Id give it a try with Katy Vacuum. Smartest thing Ive done in a while. Service was friendly, attentive, informative, and efficient. They fixed my vacuum for a more than reasonable price, so now I dont have to go spend $1500 on another one. Thank you Katy Vacuum....HIGHLY recommended!

Awesome service, fast, stayed true to the estiment, very knowledgeable, and friendly. Couldnt believe it, but I got a call in less than 24 hours that my vaccume was ready. David said I was lucky because he had all the parts in stock.

I brought my 1st Simplicity vacuum when first moving to Katy over 12 years ago and so happy with my purchase still today. GREAT customer service at Katy Vacuum, good prices, & knowledgeable of industry.

We are so glad we found Katy Vacuum. We have looked high and low for a good condition Electrolux. In these times many places just pass along problem vacuum cleaners but this one was serviced PROPERLY and restored to mint condition. We could not be more happy! Thank you Katy Vacuum!

I have purchased a vacuum and brought many items for repair to this store for more than 15 years. I’ve always been treated respectfully and courteously. He has repaired most recently a lamp and a sewing machine. He stays very busy with repairs and he’s very thorough so I am patient knowing he will do a great job as quickly as he can and at a very reasonable price.

They fixed my vacuum quickly and made it better and more powerful than it was when I brought it in in the first place. Very friendly and respectful service! Id highly recommend them.

Very caring owner. Helped me fix my vacuum. Had the most amazing conversation made my day. Please visit him. You will love the service there😊

I dropped off my Dyson to be repaired. When I picked it up I barely recognized it. They did an amazing job cleaning it up and it works perfectly again! Great people!

I LIKE THEIR STORE, THEY CAN GIVE YOU ADVICE ON PROJECTS, THEY SOLD ME A NEW AND USED VACUUM CLEANER.

Excellent service and personal attention. Owners were friendly and were kind enough to come in over the weekend to speed the repair of my vacuum cleaners

I took my vacuum in for repair. They found the problem right away and were able to fix it quickly. The price was very reasonable. Very friendly and helpful. I would definitely recommend Katy Vacuum.

Great work done on my 15 yr old Kirby, diamond series! Very good customer service experience

Katy Vacuum has high quality vacuums and cleaning supplies, I love the wide variety of products. Thank you for your excellent customer service!

I walked in with a broken vacuum cleaner, and I walked out with a new friend. Great customer service!

My 20 year old Kirby vacuum was completely refurbished for a great price. I highly recommend this local business.

Had my Dyson serviced 2 weeks ago because it was no longer sucking. Brought it home and its still not sucking up from the bottom. I called the shop and left a message for them to contact me to properly fix my vacuum and no one got back to me. I paid 50$ for them to not fix my vacuum, which is ridiculous. I say this place is a rip off and wont be using them again. They also wanted to charge me $50 for a filter that I could buy on Amazon for $20!

I’ve known Dave Hart for many years. Just had my Hoover Total Home vacuum repaired last week because the brush roller froze and the unit isn’t even 2 years old. He found 2 holes in my hose that I did even know were there and fixed it for me. It works much better now than it did before the main issue occurred!! Thanks, Dave, for going above and beyond! And for being so reasonable with your charges. You’re awesome!!!

David saved me from a real disaster. He was able to repair the damage I caused by vacuuming sheet rock powder with no bag in my vacuum. He also cleaned several of my attachments as a courtesy. The repair was made in a timely manner and price was reasonable. I will certainly use them again.

With people being able to buy almost anything on Amazon with 1-2 day free shipping these days, this place should just close down. I got cussed out and thrown out just to check if they got my vacuum I dropped off with a complete stranger next door during regular store hours when nobody was there.Store hour is 10am - 5pm, I got there at 10:30, nobody was there but all lights were on and the first front door was unlocked. I called a few times and nobody answered so I went around the tire shop next door to see if they know whats going on. The tire shop employee told me if I want to just leave it he will give it to the vacuum stores. I wanted to make sure they got it so I left a message around 11am and called back a couple times around noon but still, nobody answered. Since I didnt drop it off with a regular store employee and nobody answered, I thought I swing by to make sure they got it, because if not, its okay, I can take it somewhere else, no worries!Got there and nobody was in the front again so I called again and this guy (Im pretty sure is the owner) came out. I told him I dropped off a vacuum this morning with the shop next door and wonder if he got it. He looked around, grabbed the vacuum I dropped off, and said This yours? Take it!. I couldnt believe it so I asked if he can help me fix it since I havent heard back at all and wasnt even sure if he got my stuff since he wasnt there to begin with. He said I feel more comfortable that you just take your dirty vacuum with you! You dropped it off this morning expecting me to get it fixed in 5 minutes?! Jeez, get out of my store! and shooed me away raising both hands up in the air at me.Excuse me?! I didnt even ask him to fix it right then and there! All I did was stopping by to see if they got my vacuum since I dropped it off with a random person during regular business hours and when nobody was at the store. I didnt receive any call back, not even a call saying hey I got your stuff, we will look and see if it can be fixed so whats wrong with swinging by to see if they actually got my stuff or not? I still dont get it but oh well. I was even going to buy another vacuum since mine will probably take a few days to repair but ended up buying it online again.As a 7 digit Amazon seller myself, I always want to support local businesses and only ever posted 1 other negative review in my entire life since there are so many brick and mortar stores closing down these days. However, this is the first time Ive ever experienced such thing and it is hard for me not to say anything. I guess I will just stick with online shopping.

Excellent service for all vacuum and cleaning needs.

The repairs were done professionally & timely. The cost was lower than expected. Owner takes pride in his workmanship and it shows. Would recommend to family & friends.

Poor Customer Service and Work. Hangs up on Customers and cant do simple jobs.

Avoid this place at all costs. I came in to see what could be done about my Dyson that seemed to have lost suction only when not standing upright. The lady in the shop plugged it in and listened to it and immediately knew it was the ball filter and needed a cleaning. She quoted me a total of $116 for the filter and cleaning, the filter being $50 of that. I asked if she would be able to price match if I were to find the filter cheaper elsewhere, she shook her head and said no, that it had to be the Dyson part, not third party. I left and said I would think about it, the price seemed a little high. I looked at the dyson website, and the filter for my model vacuum was $22.99, less than half the price she quoted me for the same filter. I called her to tell her that she is overcharging and is giving bad business. She at first assumed I was talking about third party products, and eventually admitted she was overcharging and claimed that she needed to have a markup on her products she was buying from Dyson. I could understand a few dollars for the convenience, but not $27 extra. This woman is a thief for doing this, and I would never trust her with my business.

Since we moved to Katy over 13 years ago we have been doing business at Katy Vacuum. The owners give their customers one-on-one attention and they are very knowledgeable about their products and willing to take the time to deliver excellent service. I love my vacuum that I purchased and my sewing machine gets a great tune-up when needed. I also have my old vacuum service at Katy Vacuum. I purchase my cleaning supplies, bags and belts there as well. I always enjoy my visit when the time comes around and I need something from Katy Vacuum. The prices are great too. THANK YOU!

They have been repairing vacuums for over 40 years. Lots of experience, You can tell when you walk in. They fixed my Electrolux vacuum that we have had for years. Runs so much better now.

Katy Vacuum is a great resource for equipment (vacuums, rug cleaners, janitorial supplies) and repair, including sewing machines. I HIGHLY recommend it. I’ve utilized Katy Vacuum for years. 😊👏

Brought our vacuum which caught on fire but was still under warranty to Dave at Katy Vacuum and he was able to quickly negotiate a new replacement from the manufacturer. Great service!

Great place to take your used vacuums if you want them fixed, I took my moms old Kirby vacuum and they did a full service for a affordable price and it’s back to running great 👌🏻,also saw sum new top of the line vacuums for sale

Mr. Hart just saved me $300 by fixing my Dyson! Im very impressed. Hes been in business for 41 years and knows his stuff.

Love our Miele vacuum! We bought our new vacuum just before the new year and we couldnt be happier with our purchase. He gave us a full demonstration and my husband was impressed with his not so pushy salesman techniques. We were sold and reading the 5 star reviews online about our vacuum we do not regret our purchase at all.I really like the owner and his wife (I cant recall their names) they are always very nice. I have visited this store many times over the years for my Kirby bags and for the odor enzyme spray that we use all the time.

The gentlemen that helped us today was so generous from the minute me and me daughter walked in to fix our vaccum to the minute we walked out he even waited a couple of mins for me to come past closing time my vacuum works so good now and probbaly never have to fix it again the prices is so reasonable i recomened it alot

If I could give this less than 1 star I would. The lady in there is very rude. We were trying to park for the audio shop in the back but both parking lots were full except the one spot they illegally put a towing sign on and a hand capped spot. Just out of trying to be nice we went in to ask permission to park there for about 5 min while we went to the audio shop. Upon entering the building it was nasty and disorganized as well as the smell being terrible. The lady instructed us to take the handicap spot. After telling us we cant take it she kicked us out. I would never do business with people who treat others this way.

Excellent customer service and quality work and products. Definitely recommend Katy Vacuum!

I Had business for Katy Vacuum for to many years, i really highly recommend this place, family business for over 41 years. Miss Ana is the best customer services ever, prices are affordable,

The owner of this store has alway excellent in repairing all parts of vacuum and has sold great Germany vacuum machine.

I have been going to Mason Road Vacuum for around 18years. I have purchased both a Miele vacuum and a Sebo vacuum from there. I recently had to drop off my Miele vacuum for some repairs. As I now live near Corpus Christi, he was so nice and fixed my vacuum before I had to head back home. Talk about exceeding my expectations. He is very thorough and knows his vacuum business!! My Miele looked so nice when I picked it up. Thank you Mason Road Vacuum for always being there for my vacuum needs.!!!

Be warned this place is horrible. Customer service is the worst. The owner cussed me out and threw me out of his store because I requested a detailed written discription of the work he said needed to be performed. He quoted me 452.00 for repairs on a TV. I had to call them after 4 weeks. They dont call you.... I denied the work and took the TV to Clear Vision Electronics in Tomball and they repaired it total cost 89.95.

The place is excellent