I went today and within the 5 minutes I was in there, I was profiled and followed around. There was no one else in the store so it was obvious. My partner was rudely approached by an employee. Usually I go here to do some printing, Im gonna have to find other means to do that if staples feels its okay to treat customers like this.

Rude. Elise did not acknowledge me at the counter and carried a full conversation with a woman.I agree with the below reviews; if I could give negative stars I would.

The staff here can be very helpful.

They are horrible, theyre not helpful and their costumer service is deplorable, also very rude when speaking to you, if I could give negative stars I would

Very helpful staff . Clearly well kept adequate staffing

Greatest place for all printing needs at great prices!

Pretty helpful, they cleaned out my computer a while back as well as they helped me upgrade an older computer. They also have lots of office/school supplies. Only downside is that most of their gift cards are invalid.

Excellent service! I went in for an exchange and the process was smooth and quick! Staff was very friendly

I love the print shop.They are so helpful, quick and always get it right. I rely on them for quick turnaround projects. They also provide solutions and options that save me money.Great team at the copy center.

Just dashed into pick up a small office supply. Shortly I was greeted by an apparent employee stocking items. He very cordially stocked his item and brought me right to the best aisle explaining that there were a few different items that might do the trick. It was easy to make a quick selection and head to the counter. The store was bright, neat, clean and the displays were inviting...enough to pull me to peruse the laptop display and then head up front. As I waited - not even a minute, another person greeted me and said that he could take me on the next register. Upon providing my name for the rewards program he broke into song using my name! LOL You have to love a place where clearly the employees make their day fun and have the shoppers smiling! Hey, Im no babe- this was just fun! Go shop Staples in Keene! May you have a good experience.

Employees dont know anything about what they are selling. I know more! I tried to give them my money for a computer. Jay helped me I think he said he was a manager. Basically said I cant buy the laptop without a warranty! I can fix it myself I didnt need a warranty. I asked about the performance of what they had and he had to read each tag and regurgitate the same info I could read. I was trying to save time and have him point me to what I need. I shouldnt have gone in there and glad I didnt buy there. Went to best buy and got excellent service from a knowledgeable salesperson.

Love the Copy/Print center! They are always friendly, knowledgeable and as helpful as they can be, even when they are busy and Im rushing around with a last minute idea. Products come out as expected. Thanks yous guys!

The staff are very helpful. One asked me what I needed when I walked in the door, and was available for questions while I made my selection. Check out was quick and easy.

I had to get a new computer for my home office and after narrowing it down online I went into the store in Keene to look them over. The sales associate Ricky G was very helpful and knowledgeable. He answered all my questions and was very helpful!

These people are seriously dumb. Their Support Department can never ever seem to have a helpful suggestion. They seem very underwhelming in their product knowledge and ability to assist or figure out issues with computers/lap tops. They seem more willing to list all the possibilities of what MIGHT be wrong, and more or less press you towards the sales staff. I think one comment I got was well in this day and age most computers are pretty much throw-aways anyway.

Ive been setting up my home office and Staples in Keene has been amazing. The Tech Support has been so helpful and has made my office set up smooth and easy. Thank you!

I find the personnel helpful, friendly and knowledgeable. Ive made several product purchases there, and Staples in Keene will continue to be my go-to place for technology-related purchases. However, a recent experience with their shipping center was not a good one. A package that I sent UPS 2nd Day never arrived. I misplaced the tracking number, so I went back to get the tracking number from their printed manifest records. They couldnt find the printed manifest record for my package. I went to another shipping company in town and re-shipped it Fed Ex Next Day at additional expense. Gist of it: Products and personnel - great! Print center - great! Shipping Center: I would only use it if it was not a critical package. Otherwise, there are other shipping options in town that are more reliable.

Had an issue at check out, came back a few days later as store manager was not in. Manager took care of the issue, and treated me courtesy and professionally. She did a great job at keeping my future business.

Two stars is giving them too much credit but one person took me aside and gave me the info I needed thanks to him they got two stars instead of one. The computer people there are complete idiots.

Great experience with their shipping center ! They packed up my hiking backpack for me in the perfect box and shipped it priority mail for $13. I dont think Ill ever ship directly from the post office again!

This is a well managed store where the salespeople go out of their way to help you.

Seems to always just stopped carrying what I come in for. When they shutter their doors in the great Retail Apocalypse its will be due to loosing sight if their core product lines.

Staples, a copy and print corporation, couldnt print a 40 page document. When we used a computer to log in for 2 minutes to print the 40 page document we were charged $24. When we asked about the charges I was treated rudely by Jay the sales manager and got no where. I spend thousands of dollars a year at this corporation... its just too bad you dont care about your customers.

Ive been let down by Staples and their staff on many occassions in ways that were quite major. Their staff are often unable to give me yes or no answers to problems.Here are some choice ones.1.) I was told I would get a laptop I bought through them in two weeks. When I got no call around the three week mark I went in. The laptop hadnt even been ordered by them. I needed it desperately for college courses.2.) I recently went into their store for help with a laptop that had been fried by a faulty charger. They wouldnt take it to even see if there was any obvious damage and informed me they couldnt find the laptop charger on any of their websites, even though I got it from them two years ago. They offered no options and I was out of luck.I am deeply disappointed in this company in both their customer service and professionalism.

Wanted to get new business cards made up.Their designs where so pitiful I ended up with no business cards ordered.

I have always received great service at this store. The personnel have been there for a long time, are very knowledgeable and friendly.

Super-helpful and friendly service. Nice store.

Helpful staff. Had what I needed. Ring binding a book for me.

Great service. They dispose of old computers and peripherals for free!

Copy center loves to point you to selfserve that only saves as PDF. This is not what I wanted and did not want to wait an hour for a single scan. I wouldnt complain but this appears to be the new norm.

The advertises special yet they dont have them when you go in. They tell you they can order on line. I tell them I can order on line if I had wanted to do that. I have been shopping there since 2005. I am done. Online I go.

I used their self service printer to print a file with 6 fliers on one 8x11 page for half a dollar. I needed it cut 3 ways. Although they provide scotch tape, stapler, and a 3 hole punch, theres no paper cutter. They wanted to charge me $9 to cut this piece of paper 3 times with their paper cutter! Absolutely ridiculous.

Called to see if they had certain laptop in stock told me to call back later we dont have time to like obviously place dont want to sell anything to me and has no care about a customer. Wont be back!

Bad Section of Items, but printers, printers and more printers

Didn’t have $0.50 notebooks. My day is ruined.🥺

How do you get the $2 for returned spent ink cartridges? I can not find a link for my credit for the 18 cartridges I returned?

Trying to buy a desk chair and was told if I picked it out would have to return the next day to pick up. What happened to the online statement order and pick up in an hour?

Much less selection than they used to have but can usually get what I need

Good place with friendly workers

Had a serious problem with our computer. The tech staff worked hard on or behalf despite the difficult time given us and them by the repair contractor. Our thanks to all of them, particular tech manager Andy

This was the most frustration Ive had in a store ever. Service was poor and it ended up costing me 20 extra dollars to scan and print two 1 page documents. Will try to avoid printing here in the future.

A couple times that going to make copies and Ive had rude Associates other than that great service

Great customer service

Staff OK, but didnt have what I wanted.

Edited and printed my business cards cheaper than my previous supplier could.

Only one cashier working makes for long lines!

Not very good help... Most people dont know what they are talking about in there

Good stuff

Great service!

Overpriced and didnt have a basic cable I needed.

Every time I have come in workers have been rude and not helpful

Found what I needed.

Thats my store

Very helpful

Lots of office supplies

Short on service and the manager is sadly lacking, but Im sure they know that because she has been there a long time.

Helpful

It is Staples