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The Home Depot
2013 Hwy 377, Keller, TX 76248, United States
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The Home Depot
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Sa
Review №1

Had to pick up online order that had been damaged. Annette went to great lengths to find the boxes. One of the boxes was badly damaged. She opened it, went through each item to assess any damage. Thankfully, nothing was missing or damaged on any way. She even offered to reorder that item for me. I was excited to get the product I had ordered. She then helped me load up both boxes, i pulled up my car and she loaded them into my car for me. Annette is an amazing person who makes me want to shop more often at Home Depot!!!

Ra
Review №2

The store has the worst customer service. The cashier keenen cant be bothered to say hi or bye thanks for stopping in. As well he couldnt bother to ask if I need my items bagged. But yet he was able to stand there and watch me bag my own bags not even offering to help. I purchased samples of paint and cleaning products of which i needed a bag in case they spill I dont want it all over my car. Calling to speak with the store manager is just as useless 5 minutes in there phone tree that circles around and around and no one can answer . My mistake going in there that wont happen again. Homedepot makes so much money they could careless .how they treat their customers

Ed
Review №3

I knew better to come to Home Depot, but it was closer. Walked in looking for the bathroom. I asked an employee who told me it was along the side wall. I walked 75% of the store and found it along the back wall. I then went to lawn and garden for edging. I asked for help as I didn’t know where to look. Employee takes me right to it and points out the darker stuff is on the middle shelf. I said great, that’s what I need. He walks away and then I realize it’s still crated. I can’t slide the crate forward and I can’t get the edging out. I look around, he’s dealing with someone else. I look at another employee to ask for help. He looked right at me and as I started to speak, he turned, grabbed empty boxes and went a different way. Well, I’m off to Lowe’s now!!

Ra
Review №4

The store is clean, the employees are friendly and helpful and the manager (Nick) is great!

Da
Review №5

Always have the right stuff at the right time. Used the rental truck for an hour and its really only $19 plus tax. Worked out great. Be sure to ask for Bob when getting there. Bob will help you with everything. Bob is a great guy. Bob pays his bills. Bob never lets you down. Bob is amazing. Be like Bob. 💯

Pa
Review №6

This visit was a 5 star one, with helpful staff handling the return of my excessive quantity of spray paint and a Philips Hue bulb.What these retailers know is that we shop with confidence because they have a good returns policy and systems to support them. We know we have a job to do so we buy 7 cans of paint when we probably can do the job with 4. 4 would have done it ok but I give everything an extra coat and use 5. Then two go back ok.Nicely kept store with great staff on the shop floor to help with directions. And no pushy sales people this visit either. Thanks!

di
Review №7

As a Customer Experience Manager, I was left with a great customer experience today. I went in to purchase a water hose reel and the one I wanted was out of stock. Employee Nick gave me a different one with no extra cost. Thank Nick, it is mostly appreciated.

Ro
Review №8

I dont see how yall stay in business. You never have products in stocks that your app shows in stock

An
Review №9

Worst customer service we have ever received!!!We moved here from Arizona and have never had issues like we have had at this Home Depot in Keller!!!BUYER BEWARE! We spent over $8k on appliances and have had NOTHING but issues! And Home Depot has not waned to help make it right! We are on our 3rd dishwasher,Dryer came in a completely different model than washer and they don’t want to take it back and give us correct one, and fridge leeks🙄🙄😤Find another place to shop! Trust us!

Da
Review №10

Always a great experience!We come here mostly for tools!!

Co
Review №11

I dont think it opens at 6am on Saturdays, Im sitting here at 6:15 and garden center is still shut.Hopefully someone fixes the operating times.

Da
Review №12

My go to for wood, electrical, plumbing, drills, tools, plants, and any other items that i see suitable for home improvement i love the little clearance racks all the way in the middle of the store by the washers etc. and i also love the toy i power tools that they have they are electric and last a very long time outside on my yard thx Home Depot

Gl
Review №13

Good service at the store in Keller. Poor service in the Hurst store. I needed extended help in the flooring department but they only wanted to tell us what isle number to find what we wanted and had no interest in explaining the differences in the types of flooring or giving an estimate.

Je
Review №14

Busy location, which would be fine if the Management only had someone standing at the door, pointing people to the huge sign that says Customers are required to wear a mask when shopping in our store. A lot of good the sign does when every other person is unmasked, ignoring it as they walk right by it. Or maybe I am just irritated that 5 of the 6 items that I came for were out of stock, again. (Or...is it still out of stock?!) That could have something to do with it.

Br
Review №15

DO NOT ORDER APPLIANCES FROM HERE. Once you buy any appliance they are yours. The wrong dryer was ordered and we caught this on install, The delivery driver lied saying we had 48 hours to return, that was un-true, he knew I had to refuse the order at that moment to have any recourse with Home Depot. But if we did that, he would not be paid. Learn from our mistake, do not buy from Home Depot. And the GE Quiet Washer is not quiet at all. its a horrible machine. But now we are stuck with it.

Ha
Review №16

I was a bit disappointed with my visits in the last year. It is almost impossible to find an employee to help. Then they stare they are new and do not know the product. Much different now. Please HD, can you return to your cust. service of the past?

An
Review №17

Matt was very helpful! Everywhere I went I could find another person willing to help!!! And they knew the store!

Br
Review №18

The Home Depot on 377 in Keller is a great location. They always have what I need in stock. Pleasant workers and quick lines. Keep up the great work!

Sa
Review №19

I love this store, everyone wants to help and you can find almost anything! Prices are fair and sometimes they run special deals! And they opened 4 new self checkout out lanes and now checkout is super fast!!

Am
Review №20

We were able to find what we needed and the staff was helpful. Unfortunately they really needed more workers. We had to wait awhile to be helped and then again to get our paint prepared.

Va
Review №21

Good hardware store but hard to find anyone to help. They do have a great app to help you locate thing though.

Ro
Review №22

Love the depot, the depot employees me many years back when they paid their employees enough to become knowledgeable in their respective departments. Why would a specialist or knowledgeable person go and work for a place that is unwilling to pay them for what they know. They do have help videos on their site now I just dont think the employees are required to watch them like they once were.

Ne
Review №23

Absolutely horrible experience. Been a long time customer of this store. Dealt with a young lady in paint who was busy on here phone when we arrived. She then proceeded to tell me she didn’t FEEL comfortable mixing our paint bucket. We have had the bucket mixed 2 weeks prior. Chris the manager told me it wasn’t company policy not to mix it but they go off how they feel. Nothing has changed with the bucket from the last time it was shaken. We unfortunately just didn’t get around to painting. I just asked Chris for them to be consistent and not make up rules on whoever is working. Feel like he wanted to back up his employee instead of making it right. I will not be returning to this store. Unfortunately this was my Home Depot have have gone to since I moved to Keller 15 years ago and we both have Home Depot cards.

De
Review №24

I ordered the Toro electric start gas, self propelled lawn mower. Great piece of equipment. Only thing is the dang push key for the electric mower was missing. I live in Fort Worth so coming back to Keller was a bit of a drive. I take it back and they exchange it. And thing with the key. Turns out their whole inventory was defective. They have me the key from the display. Well.....I take it home to Fort Worth and charge it overnight. Still nothing. I take it back to Keller and they get me another new one. It worked! They even have me gas to fill it back up. The whole team made me feel like a Rockstar!They made everything better and gained a repeat customer in the process!

Ka
Review №25

The sales associate, Ricky, was super helpful and went over & beyond.5 stars for the associates.However, Home Depot has some strange policies.I wanted (and bought) an over-the-range microwave.I would have liked them to install it.Apparently, you cant get the installation service ($99) unless you have the appliance delivered ($60).Im 4 miles from the store.The microwave fits nicely in the back of my jeep. There is also a $25 fee for hauling away. All this for a $250 microwave.Im not happy with this policy.Other than that, I really like Home Depot.

Ma
Review №26

Had a bad customer service experience w Matt two Sundays ago, talk to the manager about trying to receive a lower price on a50 gallon water heater HD PRICE over 600.00 for one made and shipped from Mexico,@ Ferguson Plumbing supply they are only 476.00 plus tax. For a Bradford White American made right here not shipped over any borders!!!!!!!!!!I’m a pro customer who has been for years and never use my points for discounts on paint cause I’m a plumber not a painter, just 25.00 off would have been satisfying, he seemed to be in a rush to get rid of me and wasn’t having it any way, he didnt understand where I was coming from sincerely, or would have research the customer history a lot better, and took time to call MGMT, or corporate, hope COOPERATE DOES READ THIS AND GIVE PLUMBERS DICOUNTS ON PLUMBING PARTS !!!!!! NOT PAINT

Ma
Review №27

Thomas in the Paint Department is a modern legend.There are many poems, books, songs, and religious texts devoted to his many and mighty exploits.If he doesnt get a raise soon Ill just have to call the Regional Director myself.Its important to do Gods work.

Ki
Review №28

Didnt have gutters that were listed on web site. Smoker put together terribly. And large fan was bent when we got it home.

Sa
Review №29

My husband & I went in to look for sealant for two teak rockers I inherited from my parents who recently passed away. I asked the lady who worked in the paint section where I could find teak sealant. She looked at me with an aggravated look, said “I have all this paint to mix.I’m don’t have time to look it up” and turned away. I didn’t find what I needed and left. I used to be a customer service manager, and I was appalled at the rudeness. Don’t plan on shopping at Home Depot again. Lowe’s here we come.

Ma
Review №30

I ordered an item not carried on a regular basis. Not only did it come earlier than expected but when I picked it up they loaded into my car in a matter of minutes even though they were very busy. Great place to shop.

Jo
Review №31

I had their installers come install a washer, dryer, and refrigerator this morning.The fridges water system was non functional, when I texted him two hours later he informs me my water line is broken. (it wasnt, as I proved myself) not only did the installer not have the iq points required to turn on the faucet, he didnt have the courtesy to tell me my appliance wasnt in working condition.Later on, my dryer isnt functioning so I take a look behind the device to see it was even attached.Home depot, please relieve or retrain these two gentleman before they cause your company more damage than what theyre worth.

La
Review №32

I bought ryobi lawn mover online from home Depot, and it is still awesome

Bd
Review №33

I frequent this place alot. Always has what i need.

Sa
Review №34

My favorite home improvement store. Great product selection and price.

Ol
Review №35

Got a new work bench here for my husband. He absolutely loves it. I had to order the one he needed but still it was a great experience.

As
Review №36

As long as I spent in this store with my mother, it was actually a good experience. We went to get only 4 items and ended with a dishwasher and new refrigerator. Our customer service representative Joseph was very patient and kind. He was willing to check availability and prices until we found what we needed. He was very experienced and fast on the computer and got us out of there as quickly as possible. I would definitely go back.

Ri
Review №37

Who hasnt visited a Home Depot? Big DIY warehouse.. The thing that makes this Keller store special is the friendly staff that I deal with on a daily basis. From Alegra in returns to Leslie at the Pro Desk to Kim at check out to the always helpful Chris Snavely in the lumber area and Craig in flooring dept. There are so many great people at this location. Thanks Keller Home Depot for all you do to help me do what I do!Rick ElderElder Roofing & Home Improvement

Bi
Review №38

Great place but curbside pu can be slow at times

P
Review №39

Went early Saturday. Clean, cool and we found what we needed.

Je
Review №40

S-L-O-W, doesnt even begin to say it. Service was non existent, until I finally asked for a manager. Ricky was MOD, came over and helped. He did everything he could do and had us leave happy, with what we wanted. Thank you, Ricky!

Mi
Review №41

So I stopped by on a Thursday afternoon for a quick propane refill. We purchased the refill for $19.99 in the garden center but was directed to a self help station in the front of the store.At first this seemed like an awesome innovation. I just punched in an activation code and in a minute a door popped open. Easy enough.. Except for the fact that the tank inside the locker was empty. After calling for an associate on the kiosk and waiting in 100 degree heat someone finally came. When I told them what happened, they said they had to go back inside to get the key. Why they didnt think the bring the key.. Who knows. It took a total of 45 minutes to refill 1 propane tank.....The system seems like a good ide but obviously has flaws.

Br
Review №42

Nice store, well stocked and friendly staff. I however do not like that they are pushing self check out as the only option. We need more cashiers.

Da
Review №43

I am an electrician and come here almost daily. I have never been able to get any help in the lumber area although I have repeatedly tried, sometimes standing around from 15 to 20 minutes listening to other employees explain that they are short staffed right now, as if that is my issue!

Ro
Review №44

Pretty Good Place For Indoor And Outdoor Items but Lowe’s Is Cleaner And Better

Ch
Review №45

The rep was very helpful. She went out her way to solve my issue

li
Review №46

We went looking for solar powered flood lights for the yard. Not only did we find them, but there was a great employee there that was so helpful we bought more than planned. Also found some fantastic cat nip to grow.

Ke
Review №47

Home Depot has the DIY/Construction products you need and some you will want!

Ez
Review №48

Old Asian lady is to slow takin to long need more people at the register

Mi
Review №49

Best home depot hands down. The staff is always helpful and jump in quickly at the register to help.

Sa
Review №50

This is a very clean and nice home depot with great customer care and courteous employees who help us immediately.

Do
Review №51

Ive never been upset enough to give a review like I and right now. They forgot my drink order and were very rude and unapologetically about forgetting my order.

St
Review №52

I was looking for replacement lighting for my parents home. Home depot has a very large selection of outdoor lighting for this needThanks Home Depot for carrying a large collection

Vi
Review №53

Jackie was very help in assisting with getting Ryobi weeder product brought down and stocked so we could purchase. She was a pleasure to work with.

Ti
Review №54

This store has a horrible store manager . Tried to rip me off, on purpose, then got all emotional and confrontational towards me like he was some kinda tough guy on a power trip. Nick Brady is the store managers name, because of him I will close my pro rewards and start going to lowes only for the little things supply house doesnt have. I was hesitant to post this review due to having a close friend of the family who works here . A 6$ tube of picture they tried to refund me .60 cents lol I buy heavy materials so I dont have to go back and forth, I then return the extra and bonus my employees with the money, same as the supply house. I dont know how this guy got a store manager position but I can guarantee with his attitude hes run off more business than just mine. Horrible store and Manager.

T.
Review №55

Not too crowded.

Je
Review №56

Wow, I have been to a lot of different Home Depot stores and this one was probably the worst experience that I have had. I made a return, the girl was unfriendly and a bit rude. No one is there to help you in the isles. The light department was lacking and didnt even have the lights on so you could see what any of the fixtures really looked like. You could wonder the isles and just get dirty looks from the guy on the ladder, who is impatiently waiting for you to move out of his way. Mind you, he never asked if I needed any assistance. The plant selection is weak and nobody has knowledge on the plants that they do carry. Way to make your customers feel not welcome and stupid!

Wi
Review №57

Many friend.y caring workers.. Always going out of their way to help customers.

Co
Review №58

Clean store and nice employees.

Ge
Review №59

I bought a replacement tank of propane and after hooking it up the next day I noticed it had a bad stem.I called and they were out as were many outlets but this customer service pro (Abby?) called around and found a tank for me and all was well.Home Depot customer service is great every time.

Ch
Review №60

Didnt have much of the organic chemicals I was looking for when I last shopped

Sc
Review №61

You can find practically everything you need for just about any project but you can never find help when you need it

S.
Review №62

The customer service was awesome. I was greeted and asked if I needed assistance to lift a heavy bag of red mulch. The cashier was pleasant to deal with. The aisles were wide and the cart wells had plenty of carts. In all likelihood I will be returning to this store.

Hu
Review №63

The worlds largest home improvement specialty retailer, values and rewards dedicated, knowledgeable and experienced professionals.

Da
Review №64

Great service. Wonderful experience.

Wi
Review №65

Friendly staff. Helped me load my cart with the heavy stuff.

Ca
Review №66

Gal at the front was sweet and helped me. But they did not sell propane tanks... Very disappointed. Had to drive all over town to find one. Thought they would be here.

Je
Review №67

Usually love this location, but I had called and asked how they did kitchen installation and ordering, they said just come in. So when I went in specifically for that and got back to that section and they do not have a kitchen designer at this location. Really?!?

Le
Review №68

Purchased a new water heater online. It was ready for pickup in an hour. They helped me load it and I was In and out of the store in 5 minutes. A+

Ja
Review №69

The hot dog vendor needs to come back! Lol other than that, got what I needed no issues

Gu
Review №70

Great! Theyre always happy to help and attentive. 5 stars!

Ke
Review №71

Busy holiday and still had an awesome experience from the staff

Bo
Review №72

Went in for a paint match and had great service.

Ca
Review №73

Great personality and ready to help...you have best people working in your place. ..

De
Review №74

Cmon, its a DIY dream store.

Bi
Review №75

Great Service and Prices.

Li
Review №76

A little pricey. Helpful staff

Om
Review №77

A plus service. Found the boxes I was looking for and they had me check out in fast fashion.

Ri
Review №78

Its a Home Depot, what else can you say! Cant say Ive had a bad experience here but never blown away either.

He
Review №79

The assistant manager, Fernando, was amazing! He was extremely helpful and friendly. We first went to the Southlake store and the manager there was unhelpful. Glad I went to this location.

Sh
Review №80

The employee that helped me and answered all my questions, I thank you. You were very patient with me. :)

Ch
Review №81

It Was Great The Store All The Employees That I Cme In Contact With The Store Looked Clean And Beautiful D Always I Love Shopping Here 5 🌟🌟🌟🌟🌟

Mi
Review №82

Andre at the home depot in keller, tx was so helpful. Very personable and taught me how to use the paint spray gun i bought. He is all over the place helping multiple people. Yall go see Andre in the paint dept in Keller, Tx.

Ve
Review №83

Found exactly what I was looking for at a good price. Hopefully with some hard work and time it will pay off. The tools in the electrical section are better quality, and Made in America.

Pa
Review №84

I was buying a butterfly bush. Had a little trouble getting help but I found it. Just not the right one. The guy who worked there didnt think they had any but happy they did.

da
Review №85

Went for plants, good selection. needed raised bed soil but only had 4 broken bags

Au
Review №86

Made a purchase of a large toolbox today. Asked when I was checking out if they would be able to help load it in my truck and they said Yes. I roll it outside and leave it by the Pro entrance with my wife and go get the truck. After waiting around about 5 minutes my wife goes inside and asks, the guy calls someone. Why not do it when I was checking out... 10 minutes goes by and I go inside for the cashier to ignore me for 5 minutes so I call the store number. Now a total of 30 minutes has passed by and Im still standing at my truck waiting. About to return the toolbox now and shop elsewhere.Edit: Changed to two stars. As I was getting ready to walk back inside to return it an employee was walking back from the parking lot and helped me load the box in my truck.

Da
Review №87

Who doesnt love Home Depot……however, finding help takes a little bit of luck. If you happen to run into one of these elusive creatures, youll find that theyre pretty helpful. Always look for the older experienced ones. The young people dont know much. Restrooms. They know where they are.

De
Review №88

Friendly customer service. Helped me find what I needed.

To
Review №89

People that work there are rude

Di
Review №90

We can always count on home depot when we need supplies/tools for any home repair, maintenance, or crafting project

vu
Review №91

They could have said “Due to heavy snowing and frigid temp, we don’t want customer to come in near closing time” ( i was 7 mins from their closing time) but they chose to LIE. “We’re out of stock”(plywood).. that is BS. I’ll spend money elsewhere and do all my return here.. LMAO

Le
Review №92

Clean store and friendly staff.

Ja
Review №93

The lot loader kris is so sweet and kind. Everyone there is great!

Ja
Review №94

I usually have a good experience when I frequent this store, but I went for a truck rental and although the website says you can rent for the day, I was not allowed to. I even spoke with someone on the phone the day before and they didnt bother to mention this. Pretty disappointing. Stick with U-Haul for truck rentals.

Au
Review №95

Most times I go to buy something here the price on the shelf is different than the register. You will save time if you snap a pic of the shelf label before heading to the register.

Wi
Review №96

I asked to speak with a manager about a clearance item in the Garden area today but was denied. Originally I thought I was speaking with a manager which I had requested, but when I asked if she was a manager she said she was not. She then denied my second request to speak with a manager stating that they would tell me the same thing she was telling me. The lead cashier walked up and witnessed the conversation. I do not know either of their names. This was by far the worst home depot experience Ive ever had! I left, understandably, in a huff, vowing to never return. But I will wait and see if Home Depot reaches out to me to atone for this terrible experience. Youve got my email address.

Al
Review №97

No one to help you find anything. I Looked for someone to help me and it seemed like I was bothering me.

Ke
Review №98

Very helpful, quick check out.

Le
Review №99

Love the help they always give.

Br
Review №100

Employees at this Home Depot have been very helpful on multiple occasions

Information
100 Photos
100 Comments
4.2 Rating
  • Address:2013 Hwy 377, Keller, TX 76248, United States
  • Site:https://homedepot.com/l/Keller/TX/Keller/76248/6548
  • Phone:+1 817-745-3376
Categories
  • Appliance store
  • Home improvement store
  • Bathroom supply store
  • Cabinet store
  • Christmas store
  • Fireplace store
  • Lighting store
  • Paint store
  • Tool store
  • Wood and laminate flooring supplier
Working hours
  • Monday:6AM–9PM
  • Tuesday:6AM–9PM
  • Wednesday:6AM–9PM
  • Thursday:6AM–9PM
  • Friday:8AM–8PM
  • Saturday:6AM–9PM
  • Sunday:6AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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