user
RV Masters
2504 Lexington St, Kenner, LA 70062, United States
Appearance
RV Masters

Comments
Pa
Review №1

They’re great to deal with. Originally brought the trailer in for a check up before we hit the road and to do some custom work. Before getting it to them, I realized the fridge wasn’t working. Also, we had damage on our roof from going under a branch in a park. Here’s the review on each job:Fridge - they worked with the warranty people to get a replacement. I was skeptical when my wife bought the warranty, but it just paid for itself.Roof - had a planned trip, so they did a temporary repair, then they’ll fully redo the roof when we get back.Custom work - we have a bunkhouse and the fridge open right by them. The model trailer we looked at had notches on upper and lower, but the one we bought didn’t. We didn’t realize until we started using it that the lack of notch meant the fridge couldn’t open all the way. They notched the bed. If I didn’t tell you that it was custom, you’d think that’s how the trailer came. Quality work and very reasonably priced.

Ma
Review №2

We had to have the front air conditioner replaced and roof replaced, along with the some damage to the side of the camper that required painting. We filed a cliam with our insurance company and they recomended RV Masters. The work was completed in a timely manner and the workmanship was outstanding. Everyone that I encountered at RV Masters was very professional and kept me informed of progress with the unit.

ta
Review №3

Fantastic customer service! Very professional and down to earth. Mr. Jeff answered all our questions and took his time explaining everything we asked about. We are hopeful for our experience with them in the near future.

Vi
Review №4

RV Masters took great care of us! We had a few issues with our camper that were covered under our warranty. The dealership was booked out for months before we could even bring the camper in, so we figured we would try calling to see if RV Masters could help. They explained that we would need to get approval from our manufacturer, but if they approved RV Masters would be able to see us in 2 weeks. They completed the most urgent work while waiting on parts from the manufacturer and we had our camper back in the driveway and out on the road before we would have been able to ever bring her to the dealership appointment! There were still a couple of minor items we had to get completed after, but being able to camp again meant everything to me! Thanks for helping us get back out their quickly and for taking such great care of us in the process!

Br
Review №5

This summer we took a 10-week long road trip around FL, GA, SC, NC, MO, and CO. Well, at Lake of the Ozarks State Park I made a pretty stupid mistake and tried to leave the campsite with my awning open. A nice tree alerted me that the awning was still out. Tim and his crew at RV Masters worked with my insurance company and got everything looking and working like new. When I picked it up yesterday I was surprised to see that they had even washed the rig for me! These people are incredible to work with and I cant recommend them highly enough.

Ma
Review №6

Jeff is a kind and knowledgeable man. Always had great service.

Go
Review №7

Easy to deal with. Professional service and repair communications. Did a overall check on my motor home and found needed maintenance on roof seals. Resealed entire roof.

Do
Review №8

Great friendly service! They are very communicative, go above and beyond and do great work.

Gu
Review №9

Jeff and everyone else at RV-Masters did a great job on my camper. They worked with the Insurance company to get the job going. During the repair process they stored it indoors to prevent water intrusion. The craftmanship was apparent as they carefully repaired the damage. We are looking forward to our next camping adventure. Thank you

Jo
Review №10

I just bought my camper from a dealership and two things broke on the ride home. RV Masters was booked up for service but took pity on my situation and was able to fit me in for a quick service. They absolutely saved me from having to travel unsafely on a trip I had coming up in 3 days and I can not be happier with the service Tim and Julia provided me.

Ta
Review №11

I brought my travel trailer in for a leak and they found the problem as well as another issue and repaired both of the issues. The staff has excellent customer service all the way around from the front office to the team doing the repairs.

Bi
Review №12

I came in for an insurance estimate and was notified afterwards that the estimate would cost me $250. Would have been nice to know that up front. Of course it was credited to the work had it been done, but since they were so meticulous on unnecessary cosmetic repairs the insurance company ended up totaling my vehicle.

di
Review №13

This company got in touch with me about my quote and I received it yesterday. Its great to know that they do care about their customers.

B
Review №14

These guys are not just Masters, they are Outstanding

Jo
Review №15

I highly recommend RV Masters. We had an issue with not being able to use the auto genset feature on our recently purchased 2016 Fleetwood Discovery. It would always show an error whenever we tried to use the auto start programming. The RV dealer we had purchased the coach from had spent a considerable amount of time trying to diagnose the problem and eventually told us that the interior control panel was bad and needed to be replaced. A panel was supposedly ordered but despite numerous phone calls and visits to them, it never arrived. When we got back to Louisiana, after researching RV repair companies, we called RV Masters and arranged a convenient time when the coach wasnt being used to take it to them. We dropped the coach off and a short time later, received a call from Jeff to let us know that they had fixed the problem by replacing a blown 15 amp fuse that was between the batteries and the auto genset panel. At the same time they had also found and replaced another blown fuse from the solar panel that charged the batteries. We also asked them to replace the windshield wiper arm nut covers as one had come off. We were quoted $30.00 plus dollars each for these from the local Fleetwood dealer but were pleasantly surprised to see that the cost for these, fitted, at RV Masters was around $5.00 each.These guys are great, they work with you to get the coach in when it is convenient for you, their knowledge and their work is first class and their prices are very reasonable.

Ch
Review №16

Very Professional, very transparent with pricing & very knowledgeable.

ki
Review №17

RV supplies and repair shop. Anytime I order needed items, they have them no later than one day after ordering. A bit off the beaten path, but the wonderful staff keep me informed and they remain my secret weapon in RV repair.

Sa
Review №18

Great work at a fair price. I was kept informed of progress and any issues were resolved quickly and fairly. My only nit is the time it takes to get an appointment, but thats understandable given the lack of dependable RV service options out there today. RV Masters is my new go-to for major service needs!

Ma
Review №19

I have relied upon RV Masters for a few different services in the past. Most recently they installed/applied a lifetime roof for my coach. The time frame to get it done was very reasonable compared to some of the other vendors that provide this service. I found their price very competitive as well. They also did some other minor installments/repairs to which i was satisfied. They were reliable, responsive to requests, and kept me informed of the status of my motor-home; thanks Jeff. The only challenge is sometimes getting to their location as the road that they are located on can get congested.

Ca
Review №20

This is the best RV repair service we have ever had. They were very thorough and repaired everything we needed extremely well. I wish they were in my home town. RV Masters would be my go to service center.

bu
Review №21

Excellent service

Da
Review №22

Excellent, Outstanding customer service. Called them this morning after damaging our roof-mount AC unit by hitting an overhead obstruction. They were able to replace the unit on the SAME DAY for a very reasonable charge. These guys are great!

He
Review №23

Highly satisfied with the flex armor roof they put on our trailer. They did exactly as they said they would. Trailer was finished and ready for us to pick up on time. Nice friendly helpful team.

Ma
Review №24

The guys at RV Masters were friendly and professional. We needed body work completed on our RV. They did a really great job. I would recommend them without hesitation.

Ar
Review №25

RV Masters replaced my roof on Motorhome they did an excellent job. They gave me a fair price and delivered on time. I would recommend them very highly.

Cr
Review №26

RV Masters installed a flexarmor roof on our travel trailer. It was a good experience throughout the entire process. We were able to drop the trailer off and pick it up over the weekend.

Th
Review №27

Took my towable RV in for routine maintenance. I appreciated that they have a defined maintenance package that details the services being provided. The work was done when promised and they were very accommodating in drop off and pick up arrangements. Very professional.

Ti
Review №28

Amazed at the great customer service Jeff provided. After 5 RVs and lots of different service centers around the country these guys are as good as it gets.

La
Review №29

Jeff kept me informed of status of progress through out the repair process which I greatly appreciated.

Br
Review №30

I was in a bind, leaving town and had a problem that prohibited from leaving. I was faced with having to delay leaving. But I found RV Masters, called and they got me in fixed problem and I was on the road with only a few hours of delay. Very good customer service and quality work. I would highly recommend them. Thanks much Jeff, Frank and Carlos

Ca
Review №31

Jeff and Tim are really great! I was traveling from Florida to New Orleans and further from there, and experiencing issues with my propane. Icalled in route, and Jeff had me stop by the shop, Tim looked at the issue, resolved it and I was on my way! Amazing! I spent 8 hours at a bigger store 2 weeks ago for a screen repair.Needless to say, RV masters was an amazing experience and I am very greatful for their wonderful attitudes and patience with me.

Do
Review №32

Had a minor accident on the way to nola. They didnt have the part I needed but found a used part that fit. We were back on the road in no time. Thanks for outstanding service.

He
Review №33

My wife and I were traveling across country and had a waste line problem. I spoke with Jeff at RV Masters and made an appointment to leave the RV there while we went back to NY to visit family. A week later we returned to a repaired RV ready to continue our trip. Jeff and his crew did what we asked, what they promised and what we had hoped. If you need RV service in this neighborhood dont hesitate. Much better than the Big Box Store. Thanks guys. (PS: Sorry for the delay in posting this.)

bo
Review №34

GREAT service !!!Fast efficient and went the extra mile to save me money !!!!Cant say enough about how pleased I was with them

R
Review №35

Awesome service and professionalism!

Mr
Review №36

Always nice to deal with.

Ma
Review №37

This business does not accept extended warranties. Usually dont when asked that question. Not impressed with the man that answers their phone. Young and rude.

Ke
Review №38

Knowledgeable and honest! These guys are great!

Ja
Review №39

Very knowledgeable and helpful parts department!

Da
Review №40

Spoke to them and they helped me resolve my issue over the phone without trying to take advantage, very friendly and professional, This business knows how to treat customers, thank you!!!

Th
Review №41

He didnt have the part I needed but was very helpful in trying to help me find it

65
Review №42

Cool

Information
32 Photos
42 Comments
4.9 Rating
  • Address:2504 Lexington St, Kenner, LA 70062, United States
  • Site:https://rv-masters.com/
  • Phone:+1 504-466-3431
Categories
  • Auto body shop
  • RV supply store
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Payments
  • Credit cards:Yes
Similar organizations