Someone in the parts department must be having a bad day. I called to ask for a quote on a simple part and instead of helping me understand why they needed more information to look up a price, the representative immediately back talked and hung up on me when I gave her the specs hoping she could look up a price that way instead of requiring the VIN as I didnt have it handy.
Lilian Scott is such an awesome service advisor. She understood all my needs and kept me up to date with my repairs being made to my truck. Will definitely be back for service
Great service from the service manager Walter. I had an issue with the service I received and he was able to make it right.
Jaron Price, the salesman was extremely helpful and he went out of his way to handle all of my requests.
Stephen Brown at Bill Hood Chevrolet was very friendly, helpful, professional, knowledgeable, and straight forward to work with on our recent new vehicle purchase. He made the transaction very seamless. We would recommend seeing Stephen for your next auto purchase.
To make a long story short I purchased a 2021 Chevy Colorado Z71 from best Chevrolet after returning a new Camaro that wasnt right for me. The finance officer was a typical salesman... Lying about numbers on the contract hoping I wouldnt catch the mistakes that made him more money. Come to find out they claimed the truck I bought, which was at another location, was a Colorado zr2 yet turned out to be a Z71. I was furious at that point from being lied to over and over again. Infact my first truck payment was missed because the finance officer did not put the paperwork through to Bank of America to switch auto loans from the Camaro to the Colorado. It took weeks of going back and forth with service managers from BOA and numerous people from the dealership to only make me miss my first truck payment. There are way more details that I could go into that would make you stay clear of this dealership, but that is all in the past. My concern now is that Im trying to get in contact with the finance officer to cancel an extended warranty. Im out of state for the next 2 months due taking a travel assignment. One of my family members went to the dealership today to ask a few questions about details regarding the refund and the receptionist, Jennifer, was very rude to her. I called the dealership and found out first hand that Jennifer was indeed rude and worst of all not helpful. This is one year after the whole unprofessional debacle of me purchasing my new truck from best Chevrolet and their customer service has not changed. If this is how they will treat a veteran, think of how they will treat you.
My wife and I had an appointment to view a used truck with our salesman, Chris. He emailed my wife an hour prior saying that hed have the truck ready for our appointment. When we arrived, the truck was still parked in the back. We meet our salesman, and as hes telling us how their service dept. performed a thorough pre-delivery inspection on their trade-ins, I checked the oil (drastically overfilled), and checked the power steering fluid (it was so low it didnt register on the dipstick). We go to start it up and the truck was out of gas. The salesman runs for a gas can and puts it in the tank upon returning. We try to start the truck a second time, and it still wont turn over. We left with no apology for our wasted time, only a promise that Chris would text us when the truck had been checked again by the service dept. Still no word from Chris.Ready for our appointment, vehicle inspection, and Ill text you- three phrases Best Chevrolets team must not understand.
I had to call them to determine what was wrong even though my SUV was under warranty. Lifter issue. SUV was filthy when I picked it up. When you have a major repair on a new vehicle with 6000 miles on it they should extend the warranty.
Hunter and Michael was super awesome with helping me buy my car & was very nice and understanding. They both took their time in explaining everything through my whole process...It was a great experience. Everyone so nice and friendly... Loved my experience. Will purchase another vehicle from them... if your looking for a vehicle please go to Best Chevorlete!! Thank you for everything! You guys are the best!!❤️
If I can rate them a negative 0 I would. THE WORST customer service. Everything is always a problem. Delays for everything no one answers your questions. You get the run around. So very very disappointed. I have never experienced this anywhere else. DO NOT come here for any services or anything you need “fixed” you will not be happy. You WILL be there ALLL day. HORRIBLE.
The dealership asked me to come back over to re-sign some documents, I told them that I could not return, so they did an Overnight to me with a return Overnight envelope. Also, they forgot to obtain my trade-in vehicle Loan Number and called me back 3 days later to ask for it. As of today, 4 days after my trade in, the old vehicle is still listed at my Credit Union as being an outstanding loan. The sales rep Ali was nice, knowledgeable, and friendly.
Stephen Brown helped us at Bill Hood Chevrolet in Covington. We has professional, friendly and helpful. I will definitely return in the future.
Thomas & Ali were super nice, highly professional salesman. Thank you for your help, understanding & care for selling me the perfect truck I never thought would be possible to get a price that I received.
I contacted this dealership about a car I saw listed on a third party website by the dealership. A person named Tamara responded telling me that the car was still available and gave me an offer. They contacted me again the next day with an even lower “exclusive” offer and asked if I would like to come in for a test drive because there were “several others interested.” I came in not even two hours later and a salesperson in the used car department told me that the car I inquired about was not available for sale since it did not pass their safety inspection and was being sent to auction. Yet while I’m writing this the car is still listed on their own website and several other third party website for sale. The salesperson then attempted to showed me cars that were in a similar price range aka $3000 more expensive than the car I was offered. Classic bait and switch scam. Even the salesperson agreed that the way they handle online advertisements was deceptive. They wasted my time and gas to get there and back from Gretna. These are not honest people.
Our salesman, Thomas, was wonderful. He was very engaging and informative. He personalized our visit as if we were family. I would definitely send others to him and will purchase more vehicles from Best Chevrolet in the future!
The crew at Best went above and beyond to help me get the truck I’ve been hunting. I drove in from out of state, and they pulled the keys when I told them which vehicle I was looking for, so it wouldn’t be sold by the time I got there (happened with 2 other dealers). When I had some trouble getting there, Fern was very accommodating, even staying late to make sure I got what I was after, for a fair deal. I had preapproval for a loan through my credit union, but their competitive rates were too good to pass up. Again, thank you Best Chevrolet, particularly Mr. Fern!
Best dealer shop near me! Ask for Don, he’s the most friendly and genuine salesman I’ve met!
The experience was great . It was one of the best car buying experiences I have seen . The salesperson was a pleasure to work with . We worked through text and email since Im 4 hrs away . The deal didnt change even after I made the trip . A+ experience .
Chris Mitchell was extremely attentive upon our arrival. He was very helpful with the purchase of our new vehicle. He was honest (funny) and kind. We really appreciate his service. If I need to purchase again I would definitely come seeking for his assistance.Thanks Mr. Chris Mitchell
The service department is horrible. My drivers door and both doors in the back were failing to unlock/lock from switch button, they said it was the 2 back actuators and I said what about the front and they said it was working fine. Got the truck back hours later than they said it’d be ready, and the front still is not working.. how can u not even check it before u say it’s done?
I emailed them a deal that was basically everything they offered me through their website. I included that I needed all the details worked out because we have a special needs son that we only take to dealerships when absolutely necessary. I explicitly said we needed to be able to look at their car, show them our car, sign the papers and drive away (or as close as possible). Business manager Hunter calls and says they have the deal ready to go and can I come in to finish everything up. Awesome!! We go through everything that goes along with autism to prepare for the visit then drive the half hour to get there. We walk in the door and are told that the car were buying isnt there and wont be available until next week but theyre expecting me to do all the paperwork to buy the car before Ive even seen it. We ended up leaving the dealership empty handed.
Unfortunately, no new car, their still working on it. However, doesnt look promising. Best Chevrolet could lose a new car sale over $2500 difference in down-payment. You lose a $22,000 sale and a very satisfied customer over $2500! The math just doesnt work. I was there over 4 hours! And nothing. Im hoping something can happen, but Im optimistic.
Service dept was great! Gave me a name a number to call in and check to see how busy they are before I came by...when I came that afternoon for my oil change they got me in and out within an hour! Thanks guys!
Oil change and filter cha ge. Asked them to check air on all tires because i was showing 29 pounds.They did not check . Had to put air at a gas station . Filled tires to 35 pounds. Poor service.
It was a great experience. They were very cordial and efficient while performing the repairs on my vehicle. I highly recommend them.
The salesman and finance manager were helpful and thorough. Everything went smooth from our initial contact with Bobby Fridritz and on through our day of delivery.
Chris Mitchell was very quick and informative throughout the whole process. Very open and straightforward! Come get your new vehicle with a great deal.
Do not buy a car from this place total rip off!They sold me a car told me they checked it outage that evening was in great condition, when I got it to a mechanic for a tuneup they found 900$ worth of problems I talked to the dealership on the phone and the told me they would help with the cost but when I get to them they told me they wouldn’t reimburse me for anything. I got sold a bad car stay away from this place horrible place
MY 2020 C8 CORVETTE SAT AT BEST CHEVORLET FROM JUNE 5/25/2021 TO 6/26/2021 I DID GET IT BACK AND I AM DRIVING IT AGAIN BUT I HAVE HAD TRANSMISSIONS REPLACED IN UNDER 2 WEEKS OR LESS, THIS EXPERIENCE WAS UNREAL, NOW THE SALES EXPERIENCE 2ND TO NONE
Chris Mitchell : working with Mr Mitchell was a pleasure hes all about smiles, polite talking, he also told everything was going to be okay. Whatever he said was truth to me and I believe him. So always come to Best Chevrolet on veterans because its a great place to deal with people that knows how to get you in something without leaving you with nothing
Chris Mitchell was very helpful and considerate in my purchase of my used car. He gave me a great deal. I will recommend him and best chevrolet to anyone.
First, kuddos on making sure that the dealership was sanitary and compliant with masks. I was extremely impressed that the receptionist was diligent in sanitizing the handles and every where that people could touch. Next, Fern was/is the best salesperson we have ever dealt with. His professionalism and thoroughness was above and beyond. It was as if we were dealing with a family member. Actually better.
The people in your service department was really helpful & nice they took care of my needs..
Oh man everyone there is so nice and very very helpful !!!
No one rarely answers the phone, receptionist is rude and the fact when you call and leave a message and yet no one calls you back.. that is not good customer service just saying.As far as buying a vehicle from there it was great along with financing.
My wife brought our impala in for service in 2/9/2021 @ a cost of $237+. Well a month later the service manger Walter calls my and states that the transaction didnt go through and he was running the card again. When my wife told me about I told the first transaction did go through and now we gave a second transaction. I disputed the second but the bank said we gad to take it up with best. My wife has been up there no less than 4 times with our bank statements and they all agree including the GM Joe that we where charged twice they refuse to refund our money. I guess they only other ww can do is file a complaint with BBB and go somewhere else for now on.
Great Customer Service. Everything was clearly explained. Salesman Thomas and Terrance were very kind and knowledgeable about the Chevrolet Traverse, I purchase.
Traveling through the area on a vacation and our Traverse threw a check engine light. Started calling dealers for an appointment to get it resolved. Only Best Chevrolet gave us the opportunity for a same day, come in as soon as possible, appointment. The other dealers were requiring a next day, leave the car all day, pick it up at 5 oclock type solution which didnt fit our schedule. Thank you Oscar and Best Chevrolet for the outstanding service!
The service is horrible I had to bring my truck back to your dealership 3 times Same problem with my transmission… horrible I wouldn’t recommend nobody to deal with this dealership
Jay and Thomas were great. They were very patient and attentive to my needs and worries. I would love to purchase future vehicles from Best Chevrolet.
They were very helpful and made sure to help me in anyway that they could. Even though I was firm on a price I was willing to pay, they met my needs and I am thankful for their professionalism. Terrance Milition was a great salesmen.
Amanda was phenomenal to work with. After spending hours at the Kia dealership we decided to look at a few Chevy’s. Amanda was such a breath of fresh air to work with. We told her what we wanted to look at and she got started right away. She was very knowledgeable about each of the vehicles we looked at. We went in on a Saturday to purchase 1 vehicle, due to the great experience we returned on Monday to purchase our 2nd vehicle. She was beyond helpful from start to finish and made a normally frustrating process very easy.
Best car buying experience I’ve ever had. Was in and out quickly. Top notch service.
Chris Mitchell, I want to Thank you for taking the time and getting me my vehicle. You are myGuardian angel. You are the best sell man.
Per usual, the customer care was awesome. Everything was taken care of in a timely manner. Every representative there always gives me the best quality care for my vehicle case.
Bought a car for my daughter over a month ago. As soon as she left the lot car started smoking and light was on on the dash. My daughter went back twice because the car is under warranty. They said they couldnt fix the car in their shop. Have Not received the 3 yr warranty yet. What a mess.Still waiting.
My experience was just what i was looking for in my next ca search. Chris Mitchell was my salesman and was able to help me find my next vehicle. I could not thank him enough for his hard work and dedication in this adventure. I had originally called about an elantra but quickly realized it wasnt for me and he was able to point me in the right direction.
My husband and I are more than grateful for the professionalism and generosity that the supervisor Walter and his staff extended to us. Service is always excellent and the wait time is never an issue. Coming to this dealership feels like visiting family. I want to give a SPECIAL THANK YOU, to Walter for blessing my family.
Always the best service. I trust Louis Morvant, the mechanic, to inspect and repair my Silverado! Thanks Louis!!!
Very good service Casey takes care of me . He s so nice.
I personally want to thank this dealership for the best service Ive ever had my wife and I Latasha Jackson were greeted by and Employee Casi from the service department and he lead us to everything we needed he went beyond customer service, I recommend anyone to just check them out here. Again service was greatly appreciated!!
Chris Mitchell was amazing I loved everything about him he handled my every need quickly without rushing anything, I told him what I needed/wanted and he got me just that actually better than what I expecting.Chris also explained every step without leaving anything out making me feel comfortable and confident about the car I was getting! I’ll definitely be referring people to him he’s great 😊
The service department should be updated with service information on a vehicle that was told to the buyer at point of sale. Had I not had documentation my complimentary service request would not have been honored. Also, specifically Jennifer at the front desk is very rude and extremely incompetent with any act related to service. Lori and Edwards are frauds. Signed a document stating they would provide great service beyond purchase, but that contract based on their actions became null and void at my first service visit. Would not recommend anyone purchase or service their vehicle here!
Manipulative, dishonest and misleading…I purchased a 2021 Tahoe from Best. The car came in without front parking sensors . They told me front parking sensors needed to be added bc of lack of computer chips due to covid. Adam ( car salesman) showed me in another car how the parking front sensor displayed on a screen with lines, bc I told him this was important to me when I was ordering the Tahoe. I brought the car back to have it added and they had a third party vendor put a detection sensor that beeped when objects got close to the front. Nothing on the screen like the original factory puts in, which he showed me when I purchased the car. I confronted the manager Hunter and he said we added front sensors. He didn’t know what I discussed with salesperson. Then they tried to swap the car out for a $20,000 MORE expensive car. I should have stick with Lexus
Best chevrolet took very good care of me and treated me like family. I especially like Oscar. I will recommend all my friends and family to talk to Oscar for all there service needs. Thank you Oscar
Employees are very friendly and knowledgeable The purchase process went smoothly The entire dealership is clean Location is excellent easy to find Thank you Best Chevrolet for serving me
I brought my truck in for an oil change and tire rotation. Didnt have an appointment. They took me right in and I may have waited inside the dealership with coffee or vending machines for about 40 minutes. Very impressed with their entire staff. Have bought 3 new cars since 2013 from them and would refer them to everyone.
I was taking care of right away Jaron Price is a nice young man and the sales manager and Finance manager got me what I needed a good deal. Its like a family team working at their best to help getting people what they like 👍. Thanks
Took way too long to get my truck back. It went in for 3 weeks for rear window leak and center console latch and the latch still isnt fixed, waiting on parts. Hard to get in touch with service manager. Wont go back if i dont have to.
My car was towed to dealership because of problem with auto stop,but when I went to pick up car after being serviced the car stopped before I left dealership.
My experience has always been a fantastic one with Best Chevrolet. Second purchase and the best experience ever. Chris is a very friendly and determined salesman to put you where you want to be... in the drivers set. The whole staff is great. Thanks guys.
Best dealership experience Ive ever had! Our saleswoman, Laurie, was absolutely AWESOME! She helped us so much & made the experience so smooth! Well definitely be coming back here for our future purchases.
Chris mitchell was very helpful and professional with my most complicated task of purchasing a 2018 Malibu today. He and the other associates truly made me feel welcome and made the process simple.
Actually had service done on two vehicles at one time. Everything went smoothly and was even notified about upcoming service I need have done on one of the vehicles. Will be bringing that vehicle back in the near future.
My overall experience with this dealership has been quite amazing, personally due to salesperson Amany Youssef. Shes literally a GEM 💎 ! Her customer service is outstanding and she has such a beautiful spirit. Ms. Amany is very professional and super kind. Shes not like any other salesman, she tries her hardest to please her customers. She doesnt just throw you anything to make a dollar for herself. Amany genuinely cares about making sure her customers are extremely satisfied, and equipped with a trustworthy vehicle. Best Chevrolet is the place to go if youre in need of a vehicle. I am extremely happy to recommend Amany Youssef as a salesman for an overall excellent experience with Best Chevrolet!!!
Chris Mitchell was excellent in communication and I would definitely recommend him to all! Very friendly and respectful!
Mr. Chris Mitchell was amazing! A great experience and made getting my first car a good memory.
Good service for oil change tire rotation etc only 1hour 10minutes wait time.
Ferndale has sold me 7 cars in 3 years. I will not buy anywhere else. Hunter went above and beyond on this sale
My experience with the service department changing my oil was good. The management of the dealership is atrocious. I would never consider buying anything from this dealership again and Im telling everyone I possibly can that this is the absolute worst dealership in the country, because of their management
Purchased 2021 Silverado and they did great by me!!! Purchased several vehicles from them and always have had great service!!!
Chris Mitchell was an excellent sales rep. I will definitely recommend all of my family & friends who are looking for a vehicle to visit with him.
It was horrible, charge my fir a brand new car price and the car was used with 1900 miles on it. How can you let other people drive new cars then try to sell it to the public. The car is clearly not brand new anymore
I recently had a 29 point inspection done on a vehicle Id just purchased online, Oscar walked me through the whole process. I needed 3 small fixes that Id noticed during my drive back from Michigan. Oscar made sure to price out each fix, and I opted to have only 2 done at that time. When I say this experience was painless, I have to be brutally honest, these guys went above and beyond, and made all my other dealership experiences look like train wrecks! Not only did they fix the a/c hose and the tail light that was out, they threw in the back door lock AND I got a notice from SeriusXM radio today that because of my recent dealings with Best Cheverolet, I received a 2 month trial for SXM on my phone that I can cast to my tv, radio, and other devices I dont even have! These folks are certainly worthy of our business! Bravo, Best Chevrolet! This is supposed to be how its done!
Thomas M. Enclarde Jr. Provided great customer service. I would recommend him to my family and friends.
Morgan was very helpful with me either though i had a rough day ... He was very polite and patient with helping me with my situation at the time and i applaud him for that🙏🙏
Brant is a fantastic salesmen, and did everything he could to get me into a car. He is now working on getting my fiancé into one, we both couldn’t ask for a better fit in assisting us ! We will be forever customers to this dealership thanks to him !
Brought a car from this dealership and turns out the car needs a transmission which cost thousands of dollars ask salesman for warranty but he didnt get through the process just wants money!!!. sold me a lemon my advice do not go to this dealership if you dont have warranty because they will jip you!! ... after they sell you the car they could care less.. never will go to this dealership again !
Horrible customer service. Leadership/ management sitting in the office like corner regulars. You walk in and they just stare at you! Bananas! You would think they would wanna sell cars there?!
They took my order over the phone, delivered my new truck to me and picked up my trade.Phenomenal job!
Michael Edwards and Ali Aziz did a phenomenally great job with my vehicle purchase. These guys went above and beyond to help me in every way they could. They found me the exact vehicle I wanted and had it delivered from another dealership to me. I will definitely recommend this dealership to all of my family and friends or anyone I come across who is looking to buy a Vehicle. They have earned my business for life. They make it easy. Give them the opportunity to earn your business and I promise that you won’t be disappointed. All smiles over here! Great Job Best Chevrolet!
Terrible customer service will shop another Chevy dealership
I brought my Truck in on 2/24/2021 because it was making a whining noise in the rear of the vehicle. I called the dealership on 3/1/202,1 because I had heard nothing from them, and was told they were still trying to determine what it was but that it was definitely coming from the rear. Again I had to call back on 3/4/2021 and was told my rear differential was bad and they had to order the parts but should have it back by the weekend. Again on Monday 3/8/2021 I called back and was told the they were working on the truck and they would call as soon as it was done. On Friday 3/5/2021 I AGAIN had to call to be told that they just discovered one of the parts were wrong and my truck would not be ready until Monday. Then said that now they had made a reservation for me to pick up a rental at any enterprise rent a car. Well after calling 5 enterprise rentals and told they did indeed have a reservation but had no GMC cars and could ONLY give a GMC or they would not get paid I called the Best service department back - AGAIN and was told they would get right on it and get back to me. This was 2:35 Friday afternoon. On Saturday 3/6/2021 I had to call once again as NOBODY called me back - AGAIN! This time I left a message for the service manager and after 1 1/2 hours I called back Again and he answered.I explained to Walter my frustrations with his service department and he said he was made aware and someone was working on my truck. He also said Enterprise was a last resort and though they were short on loaners he would check and get back to me (short on loaners but I wait over 2 weeks before its even a offer?). A little over an hour later Walter called back and said my truck was finished. The worse news is the whining noise is gone but now its making a whistling noise when I let off the gas - ridiculous!!
Ali and Hunter went above and beyond to seal a good deal for me
DID NOT HAVE ANY PROBLEM THIS TIME. I GOT A OIL CHANGE IT WAS N AND OUT LESS TIME THEN THEY SAY
The customer service at this location was exemplary. Upon calling to schedule an appointment they promptly addressed my issues scheduled me immediately for assistance and gave me guidance as to what the next steps were. I was greeted, acknowledged and helped Upon arrival almost immediately.My car was promptly addressed I was called in updated in relation to the care of my car, only complaint would be that my car left with some how decreased tire pressure and had an alert light which was ignored related there to otherwise service was great.
Ask for Jaron. He’s super knowledgeable and friendly. Made the process a breeze. And Lori is the awesome as well.
This place is amazing. They are willing to work with you snd help get what it is you want. I highly recommend this place to anyone. Couldn’t ask for better, the service was great and fulfilling.
The name says it all. Top notch staff, and they had the perfect vehicles for me. Super-fast and friendly on the paperwork end. They make the difference when the service matters. Thanks again Best Chevrolet! =]
Mr. KC was professional. Called when part arrived and took me in when I was available. Great Job KC
I had an excellent, customer-centric experience at BEST Chevrolet in Kenner, LA. Im happy to do my future Service and other Chevy purchases at this location, BEST, from here on out, because they were the Best. The ladies and gentleman at BEST were dressed professionally, made the experience fun and got the best deal for me from the bank and they achieved all rebates and incentives from the manufacturer. 10/10 Recommend.
Staff is easy to work with. Donovan was extremely helpful and patient in securing the Best deal for me.
We asked for an oil change and new windshield wipers. Only the oil change was done. No new sticker put on windshield either. Service not as good as we have had in the past
Had a very helpful and fun experience looking through cars with Chris Mitchell!
I really enjoyed my buying experience with Best Chevrolet. My salesman, Chris worked hard to get me top dollar for my trade in as well as getting me the Jeep I wanted for 6k less than KBB. I really suggest giving Best Chevrolet a chance when looking for a vehicle. My overall experience was surpassed and I look forward to giving them my business in the future.-Taylor
- Address:2600 Veterans Memorial Blvd, Kenner, LA 70062, United States
- Site:https://bestchevrolet.com/
- Phone:(504) 315-7790
- Chevrolet dealer
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–8PM
- Saturday:9AM–8PM
- Sunday:Closed
- Delivery:Yes
- In-store shopping:Yes
- Oil change:Yes
- Repair services:Yes