Pandora at Town center mall in Cobb County, Georgia 🤍🤍was friendly and helpful. The sales associate that helped me found every single charm I asked for, and was more than willing to package my purchase the way I asked. The only thing was due to covid-19, only 6 people at a time are allowed in the store (with a mask mandatory), so I had to wait in a (ever expanding) line while the customers inside stopped for A LONNNG time..there should be a time limit or there should be catalogs provided for the people standing in line so they know what theyre there to get..I knew right away,and was in and out...we are still in a pandemic afterall..

Excellent staff and super friendly. Thank.you so much!!!

The worst customer service experience I have ever gotten at a Pandora store. I went in to exchange a graduation present and buy additional jewelry (I planned to spend over $200). The moment I walked In the women didn’t pay a single bit of attention to me (I was literally the only one in the store) and then when I tried to exchange they wouldn’t let me. I also asked when I came in to see additional items. After the woman told me she wouldn’t exchange my charm she proceeded to ignore me again. I walked out of the store without spending a dime because of her rudeness.

Helpful and waiting on me immediately although due to Covid, only minimum customers in the store.

A very very very long time ago I used to work here. They since have changed managment a few times. And I don’t shop Pandora much after seeing how Pandora changed how they make charms. BUT I went in this week to get a gift for someone else and I was pleasantly surprised. The line moved quickly considering.. (The line was due to covid restrictions.) I was helped by Caroline and it was really lovely to see someone upholding the traditional Pandora values. Very kind and professional even through a mask. Ask for her when you go in!

Literally the worst Pandora store i’ve ever been to. I went one morning to get a thumb ring. I told the woman helping my that my fingers were a little swollen (it’s my body so I know.) I found the ring I liked and asked for a smaller size. She refused to give it to me because “you need to be able to take it off easily” well now I have a ring that i’ve lost 5 times due to it falling off out of nowhere. I went to exchange it and they said I couldn’t because there was a small scratch on the back. Will definitely be taking my business elsewhere.

Small & cozy store. The girls are super helpful.

Great customer service...the assistants all took time to explain and explore to help me find what i needed...def recommend

Went to pick up a charm I had ordered. When I got there, there were more than 30 ppl in line but when one of the associates realized I was there just to pick up, she took me right in and my experience was superb

The attention is very poor, the people who are there work unwillingly, I wanted to change an accessory and the girl told me that I could not change it because it was on sale and that if I did not leave, she would call the police, that person would not serves to work with customer service! must learn at least manners!

Leslie was a very good and helpful person. She had great energy and over all she was a very good employee.

Very friendly and knowledgeable service!

I’ve had good experiences in this store but there has been a few time that I have waited for 10 mins or more and no one spoke nor acknowledged my presence. I understand if you are helping someone else, but it doesn’t take much to say “hi, we will be with you in a moment”, or whatever. That’s probably my biggest quirk with this store. Other than that, they have a good selection and are never too packed, granted I go during the weekdays

Visited for the first time a few days after Valentines day. My wife, daughter, and I stood at the counter, waiting to be helped. It wasnt until I got someones attention, that we were finally acknowledged. We made our purchase, and was on our way. 2 days later, the 3 stones fell out of my daughters ring. My wife went in to return the ring, and was informed there is not a return policy. She was then informed that my daughter was too rough with the ring, causing the stones to fall out. They ordered us another ring, with attitude, on our way again. 6 weeks later, the ring has arrived. My wife goes to pick it up, and is rudely informed that if this happens again, there would be no warranty, and that we were lucky that they covered the first one for a year. I called, irritated at this point, spoke to the manager on duty, and was told I would get a phone call a few days later. Guess what? No phone call, hence the bad review. I tried to resolve the issue before reviewing the company, but it doesnt surprise me the overall store manager didnt call. Look at his or her employees, and how they behave. well here is another 1 star review to go with your outstanding 3.9 avg!

Bought a bracelet for my mother in law for her birthday. She had to exchange it for a larger size, no issues. And she loved it.

Ive been in several times. Half the times Ive left because they were crowded with too few staff that didnt acknowledge I existed. Couldnt tell if there was an order to helping the next customer. Once, they were fairly courteous and I got what I needed...spent several hundred dollars. However they had at least three sales women, i was the only customer, and i was not a priority to whatever store business they were focused on. A few times, courteous, somewhat professional, but not what Id call friendly. So its a store Ill go to when I need pandora and cant wait for an online order. But begrudgingly...not looking forward to the experience. Sad, because with very little effort, they could make it a nice experience even if a wait was required. My biggest issue is they never ever answer the phone. So for these reasons, I look first to pandora online, online stores (even ebay), jewelry stores that carry pandora, and other close by locations. They must not have individual store goals to meet.

The. Experience Was Amazing😄😄😄😄😄😄😄😄😄😄😄😄😂😂😂😂😂😂😂😁😁😁😁😁😁😁😁😁😁😀😀😀😁😁😁😀😁😁😁😁😂😂😂😃😃😄😄😅😅😇😇😇😇😇😇😇😇😇😇😇😇😇😇😇😇😇😇😇😇😇😇😇😇😇😇😇😆😆😆😅😅😄😄😃😃😂😂😁🎊🎊🎊🎊🎊🎊🌹🌹🍧🍧🍧🍦🍦🍦🍩🍩🍩🍰🍰🍰🍪🍪🍪🍔🍔🍔🍔🍔🍔🍔🍔🍔🍔🍔🍟🍟🍟☺☺☺☺😂😃😃😄😄😄😅😆😊😊😊😊😉😉😀😀😇😇😇😆😅😅😄😄😃😃😂😁☺☺☺☺☺🍟🍔🍔🍔🍔🍪🍪🍰🍰🍩🌹🍲😎😎😎😎😎😎😎💬💬💬💬😏😏😏😏😮😮😮😐😐😐😐🍟🍟🍔🍔🍪☺☺😊😊😀😀😃😃😆😇😐😐😐😐😐😐😐😐😐😉😉😉😉😉😉😴😴😴😮😮😮😨😨😨😳😳😳😳😳😳😳😶😶😶😶😶😷😷😷😷😷😒😒😒😍😍😍😍😍😍😍😍😍😍😎😎😎😎😎😎😚😚😚😚😘😘😘😙😙😙😗😗😗😋😋😋😛😛😌😌😌😏😏😏😏🙋🙋🙋🙌🙌🙌🙍🙍🙆🙆🙆🙆😽🙎🙎🙏🙏🙏😺😺😼😼😼😸😹😹😻👦👶💩💩🙊🙉🙈👧😽😽😿😿😾🙀👧👨👨👨👩👴👴👵💏👫💑💑💑💑💑💑💑💑💏💏💏💑💏💑💏💏💑👭👭👭👭👭👭👭🎅🎅🎅💀💀💀💪💪💪💪💪💪💪👀👀👻👻👸👸👰👃👻👻👸👸💅👂👯💂💆💪👷👳👳👳💃💁💀👳👳👲👲👮👱👤👼👣👣👄👄👅💋💘💙👎👎👎👍💟💞💝💗✌👀👆👇👇👈👉👋👏👐📫📫📬📮📤📢📡📫📬📤📤📥📎📌📌📍📐📏📏📝✒💭💺💻💽💽💾💿📆📅📅📋📁📃📈📉📻🎫🎭🎦📷📂🎃🎃🎃📛📰💼👗🔰👕👕👘👙👢💲👠🎓👢👢👢👕👕🔰🎓💄💲👕💲👕👡

Savannah helped my wife find the charms she was happy with and had a very pleasant attitude and was conversational. Thanks for the assistance ladies!

Great selection even through this pandemic.

Very nice and the people very helpful in order to get what you need my wife was very happy

Ive been calling this store for over a week. Bought a bracelet for my daughter and 4 charms in august. One of the charms has broke. Its the holidays and the mall is slammed. I just want to ask about the charm I spent $50 on. It would be nice to speak to someone without driving 30 miles one direction first. Part of having a business is answering the phone.

Store was a little cramped, but that is probably expected at this time of year. Staff was friendly and very helpful.

Friendly and knowledgeable staff. The store itself is well stocked with a wide selection of Pandora jewelry.

Not professional at all. Didn’t even pay attention of customs walking in. Wouldn’t buy anything from them. I was going in to get my ring cleaned.

Staff was no help at all with a broken charm. I purchased it in Mexico on a trip.

Online service is not the move for me I’m going to the store on going

So it’s 10:30 on Monday Memorial Day. They are even offering a special today and they are closed. I don’t even live around here and came here for nothing. Very frustrating !!!!!

Excellent choices of jewelry for any type of gifts.

Nice products good customer service.

The staff is amazing and so nice and the store is amazing and the prices are so good.

Good selection of jewelry, gets crowded at times... so crowded that the lines extends outside of the store.

Only downside is they have no real diamonds but awesome customer service!

The management here is horrific and they lie and curse at people. Plus they are racist and hideous.

Great selection of jewelry, silver and gold as well, very tasteful pieces

Only three people working this store on Valentine’s Day. Terrible customer service mot toention bad sales planning.

Friendly staff, service was a little slow but it was Christmas. Would visit again

Finally got my wife the bracelet she always wanted but I was told that it came with 2 spacers and there was none in the box,tried to call but the line kept ringing so what was the next step??? TAKE THE PHONE OF THE HOOK, is that the way you handle customers?

Lovely place to get jewelry

Everyone was so kind and helpful

The friendliest people!

The staff is awesome

My favorite place

All good

Love the jewelry

Boring designs

Good price

Very fast the cerbium

Very good, especially for having bilingual staff. Very good service