Staff are always willing to help customers, even ones like me that are TOTALLY out of their element and attempting fabric-ing crafts for the first time....
Good variety of fabric, hobby items. I like fabric panels, and they dont carry many of those unfortunately. I did find some patriotic flannel that was cool and doggy. On sale too.
Shelves half empty as usual and the carts dont roll and the store is olden & smelly. Cant Joann fabrics as a company do better than this?
I do like shopping at Joann(!) much more than the terrible hobby lobby, but this particular store is weird whatwith the unbright lighting and walls that were probably white 40 years ago.Besides that, the workers are fairly friendly.
Nice and friendly place. It has a very big selection of variety of everything. I find it so much fun just going in. The reason that I give it only four star is I am not able to find cotton lawn fabric and good quality cotton flannel.
Always the place to go for anything DIY or sewing related. Lots of inventory with masks required and clear barriers at cashier stations.
I was standing there waiting to have fabric cut, only one waiting, and the gal turned around and walked away. Put the fabric on the counter and walked away.
Nice place and helpful staff. Plus, they have really nifty products.
They dont have as much as you would expect.....sadly....
Do you know I never going to a fabric store and I’m lost in there but the people there are knowledgeable and were able to find everything I needed for a project I was working on And even showed me how to get a coupon off of my phone to help with the price. I love Joann fabrics and my experience thanks to the staff there.
Always find what Im looking for
The largest selection of fabrics in the Tri Cities. They have great sales especially on beads. The seasonal section can be empty sometimes.
Its a Joans Fabric. If you like crafts or sewing you will love this place.
The most clearance fabric I have ever seen in a Joann’s store anywhere in the US. Very nice and helpful employees, although they were very short staffed at the time I was in there. I did find exactly what I went in for though.
Waiting to get fabric cut can be excruciating. And the coupon situation is extremely confusing.
The staff is nice though they seemed stressed the last time I was there. The prices can be really great if stuff is on sale and the app coupons are a must do!
Excellent help with clerk. She helped me get a 40% OFF coupon on my phone and told me about another special.
Not able to use gift card as new registers and central computer not working with card. Clerk tried many times to make it work to no avail. Hope it works soon.
Super nice place for fabric and such
Very friendly, orders special products and they arrive quickly, love that they help you find the coupon you can use on your phone.
Joanns always has the very necessary items.
Great selection. Love those discounts!
Its been a long time. It was cleaner than last time.
Helpful, fast and friendly.With a good selection.
Only ever had good experiences here, its my preferred craft store. So much fabric selection and the most knowledgeable staff of any store!
It was good. Found what I wanted.
I like shipping here because the staff is so helpful and knowledgeable.
Very welcoming people that work their especially the elder lady who greeted me at the door that work there
They were so friendly and helpful great place to go
Fairly sparse staffing. Finding someone at the cutting counter was very hit and miss.
One of my wifes favorite stores.
I love Joann Fabrics....I just NEVER have a good experience at this store. I find The Dalles and Walla Walla to be more personable and friendly.
Employees argued with me about clearly marked sales even after showing them signs. Employee told me shelf was 109.00 and actually was in ad for 60.00 plus buy one get one free.I was having trouble navigating the store, asked for help and was told to shop online. I will never go back.
I have not ever had a bad experience. Everyone is always nice, friendly, and willing to help.
Wonderful place filled with everything I need and great people who help turn my creative ideas into reality!
I love going here mostly cause I stim over all the materials I could get creative with, but thats not what yall are here to read about, what you really want to know is how the staff is and let me tell you, they are just the friendliest bunch Ive gotten the pleasure to have met and so glad they are there to help and assist me in all my project needs.
Everyone social distanced and wore masks, of course, since it was Joannes fabric store many were home made. 😷 I was able to buy Disney fabric for my masks on sale!🙂 I was able to use a coupon for the interfacing that I bought too.
Smaller than I am used to, but still a good selection.
I love going to this store, they always have more than I need., but its fun to dream.
Great time, was hard to leave. But I needed to bring a bigger bank account next time.
Always a nice selection and staff are super friendly!!!!
No fabric to look at to buy. No sure why they have sales if there is no fabric in the store. Online buying isnt any better...Joanns cancel everything on your order. Younger staff members are very friendly and helpful.
Found materials I loved at Joann Fabrics and theyre following their Covid19 guidelines to the T. When you open the door, PLEASE ask the cashier if you can enter or if you should wait outside. They are restricted to 30 at a time as of August 8th, 2020. 😊
As an avid crafter and sewer this is one of my favorite places for supplies. The staff is knowledgable and helpful.
I do the floors there so Im partial to this place
Always love to get my sewing or craft fix with the latest JoAnn coupon!
Love this store
Love Joanns 💘
I’m an avid crafter so I usually can fine what I need online and at the store. The app sends me coupons as well!
They have fabric and crafts and good prices but the store always seems not 100% clean, a little run down, etc. I wish it didnt, and I wish I remembered to go there more often because they really do have the stuff you cant find elsewhere.
Very helpful staff
They were really helpful in assisting my fiancie to find her crafting bits. Really nice staff. Short of adding a spousal waiting area so significant others can kill time while their spouse wanders isle to isle looking at fabric of all sorts or colors and textures, o have no complaints
Always have the best selection of fabrics and their customer service is exceptional
Theres all kinds of great stuff here for all kinds of crafts. FYI they dont have wool for needle felting. And finding a staff member to assist you can be hard sometimes, and the line at the register can get very long.
I like making stuff and needed stuff for my proje to for others. They were friendly and very busy. I did the buy online and curbside pickup. It was easy.
Great service. Jennifer was so enthusiastic on the phone that after a long day’s work, I went anyway! And she and the rest of the staff were so helpful. They even stayed open late when I couldn’t make a decision. Very impressed! Praise Jesus for this place — helped me with Christmas purchases that could have been very stressful.
Great people and great selection of fabrics and craft things
This store is freaking amazing. Sometimes I have to avoid this store just because everytime I do go here i want to buy more than I should but I just love the stuff they have here. Im a crafty person and this store is almost like a heaven for me. They just have pretty much everything for every imaginable craft. Love it
Sales staff are very helpful and pleasant.
One of the only places to get different types of fabric in town. Plus the employees are super friendly and can always answer my questions! They always go out of their way to save me money at the checkout!
Lady was super rude I have gone in and bought stuff from them and she looked me dead in the face and told me they don’t sell what I was looking for and never have but I have bought it from them
Several times I have gone there to look for something with no idea what it is called. This time I had some thick, fabric that Velcro sticks to one side of it. It came from a shoulder sling. Turns out it is called headliner. A nice employee listened to my rantings, looked at the sample, and took me right to it.This is how I have been treated each time I go there.
Prices have gone way up. Nothing is tagged, need some happy people working there.This has not always been the case. I use to love the excitement when I walked into this store. Something has changed. I think they need to find out what changed.
Great prices, sweet and helpful ladies
I visit primarily for yarn, and I absolutely adore the yarn selection! I also love the constant sales and/or coupon availability. The staff here is very nice and approachable, and I will continue going for as long as I can!
Nice place
The store is too small for the volume of customers. Corporate is aware of these issues but still continues to allow it. Always under staffed which makes it hard for shoppers to check out. Employees dont get the proper breaks they deserve because of lack of staffing. Some of the staff seems to get away with anything including dress code. Its really disheartening. It could be a great store.
It was opened on the 4th
What we needed was in stock and on sale and lots of parking.Good job.Rating Very good.
I love this store, the employees are always helpful, if they dont have what you are looking for they do their best at suggesting where you might find an item.
Excellent customer service
The ladies that work here are amazing! Jennifer and Shelley were so helpful and knowledgeable. Even at the end of the night, they both had smiles on their faces and were more than willing to help me find exactly what I needed.
Joanns is convenient, very organized and always having great sales. Employees are very helpful in finding what you need, there is a lot to choose from in fleece and flannel and cotton fabric for quilting. It has become my go to shop for all my sewing needs.
Clean, organized, wonderful coupons and sales. You can find a very wide variety of things for your house. It isnt just crafts, or sewing. They have great sales on decorations and you might just get a great idea for a craft project! This place is the best craft store, household decorating and party planning store. Oh! And you can find the good stuff like material for quilters, cross stitch supplies, paints, you name it!
Love Joanns! Great deals all the time from regular retail pricing. Staff are wonderful.
I love this place!! The employees are always so helpful and they always make sure you get all of the usable coupons!
I always enjoy shopping here. The staff is helpful and friendly. I can find what I came for and the store is neat and clean.
The help are very friendly and they have great deals, awesome ideas and great fabrics, supplies and I just really enjoy the store..
Its fine
CUSTOMERS BEWARE OF GRUMPY, RUDE EMPLOYEES!!!In January 2016 I bought an entire $50 6.50 yard bolt of fabric from the red tag section to take home to see if it would work in the color scheme for a wedding in June 2016. It wasnt going to work so I brought it back to be returned. The lady at the register was very nice, courteous and helpful. She sent be back to the cutting table to have it measured for the return. There I was told very abruptly red tag items are never returnable. I asked if there was a sign I had missed to inform customers of this policy. She told me I should know that clearance items are never returnable. I went back to the nice lady and asked to speak to a manager. She again was very nice and asked for a manager to come speak with a customer. I didnt get her name but would like to thank her for her professionalism in customer relations. The manager came and she, as the lady at the cutting counter, was rude and impatient. She curtly told me she would allow my return this one time but that I was to understand this was never to happen again. I suggested the store have signs in areas where merchandise was not returnable informing customers of this policy. She said she would mention it to corporate but the information was on the back of the receipt. When my son suggested that it didnt make sense that a customer must buy merchandise to get a receipt on the back of which is the information that the merchandise wasnt returnable, also be mentioned to corporate, the manager became even more rude and dismissal. She did make the return continuing in her condescending manner. It will be a long time before I feel the need to shop in Jo-Ann Fabric and Crafts.I am also sending this to corporate hoping they will see a need for posting return policies, having employees speak the return information to customers they notice are buying non-returnable merchandise AND training employees in aspects of professional customer service and relations in their store.(The one star is for the employee that was friendly, helpful and kind)
Always awesome going to Joanns. Staff is always friendly. They usually have what I need plus a lot extra.
Staff isnt very friendly they can actually be super rude if you have little kids with you. Bathroom is dirty. But they sell the fabric I want so they have my business.
Good was good price good. Sometimes the good is not up to quality but this time it was.
Excellent selection of fleece
Always greeted when I visit. Busy sale day but the gentleman that helped me was upbeat. Small store with basics. Killer sales and staff helps remind me to use the app for additional savings.
I like Joanns for fabric. I love when Im able to use coupons. Somethings are too high-priced but over all great for your sewing essentials.
Courteous and helpful. Tina in Fabrics was very helpful and kind. Helped us with what we needed. 😊 Thank you!
Great service 👏
Great store and friendly.
I went in to purchase some materials for last minute Christmas crafts. They had some outstanding doorbuster sales on a bunch of material today.
It should be noted that JoAnns has been here since the Hanford economic boom of the late 1970s. It remains a leader in the home sewing retail market, and has held their own against the likes of corporate giants like Walmart, especially after other competitors folded and left. This longtime location has friendly employees and a good mix of fabrics. It *is* on a steep hill, which means entry from Grandridge Blvd is tricky when this area gets a good deal of ice and snow every 8-10 years, but it seems poised to remain for decades to come.
Really, really helpful and had great suggestions. Prices are excellent plus a super variety of material.
Always have good service and enjoy just going in and browse around the store.
Theres a couple of people that are always so friendly when I walk into JoAnns, specifically Debbie. Shes always so kind and so helpful, always ready to take care of you and make sure you find everything you need. Shes the best. The store itself is loaded with all kinds of items, youd be hard pressed to not find what it is you need at JoAnns.
First all my wife made go...she loves it. Why dont they put a bar or coffee shop for guys to hang out. ..oh yes favorite wife bought lots cool things to make grandkids. ..so I am happy
Answered my questions
I love most of the ladies that have been there for years. They know what they are doing and are amazing! Keep up the hard work!