I like finding good deals on products. The monthly weekend freebies is an added bonus. I never know what good deals each time since the products change frequent. The employees always are helpful. Located with several other businesses including gas, and restaurant. Lots of parking available.
Everything changed around from the last time I was there. Hard to find stuff. Staff was nice and helpful though.
A star staff that is continuously showing what exceptional customer service is all about !
Need to make aisles more accessible and quit leaving carts with products so customers have to get out of each others way
I find lots of fun stuff at Big Lots.
Ordered a box spring for my daughters bed. Had same day, called and they brought it out to my truck. Pretty good service. Thanks
Nice store, large and clean. Good selection, but prices seem to be getting higher than they were.
Great things to buy and always nice employees. They moved the store around completely this trip. But we always find what we are looking for.. and more.
Great merchandising. Appealing displays and pricing was competitive. Check out setup is greatly appreciated.
Dont care much for this Big Lots. Not very clean or organized. Rude staff. And it does not feel safe in the parking lot.
I love shopping here. Always fun stuff to find here and awesome treasury goodies as well. Staffs are very friendly and helpful.
I have never had some one be so uncomfortable dealing with some one so un perfshionel the short mamger I can only imagine how she got her management job cus as for work ethics of perfshionel she is not I asked a sipel question and som assistance she stated I dont have time for this I can not be bothered when all she was doing is sorting idem tags up in front
This store is ok. Inventory changes every five seconds so dont get used to the same items.
Love the way everything was chnage and organized, now I find more things way easier, their lines are now better and customer service is great!!
Great selection, just wish theyd maintain the place more
I enjoy big lots. They showed me how to access coupons from my gmail, on my phone, saving me $11!!! Who doesnt love THAT!!?
Store really looks good, new set up.Prices are same great deals
Variety of selection and products. Some good deals
Pretty clean and organized store. Today the shelves were not fully stocked. Cashier was friendly and efficient.
I love Big lots in Kennewick my boyfriend and I live in Selah this Big lots in Kennewick puts the Yakima Big lots to shame I love going to the Big lots in Kennewick when I do I spend a lot of money
Great customer service
The worst attention, I bought a table that I had to return three times, because it was bad, the manager of the area, his uniform says his name is Alejandro, he gave us the worst attention, he was not gentle, and rude attitude! I asked to speak to his superior and I did not call him, what a pity that in a store like that they have such problems!
Comfortable shopping. Great gift ideas for Christmas giving, and Christmas decorating. Ill be back to shop again Anytime of the year. They even had furniture.
They have an eclectic mix of products. I had been wanting a set of washable bed pillows and found them there.
This is a great storeYou can save a lot of money for household goods. They have a good selection of shampoos and personal hygiene items at very good prices. A nice selection of furniture, and home decor at very reasonable prices. Nice things. Super helpful employees
I love the place and the prices but the store could definitely use a better lay-out and organization. Also, the staff could stand to be more friendly and helpful. Every time I shop there, Im happy with what I find and the price(s). But, the staff are always just messing around behind the registers, even when there are no customers up there. Meanwhile, the store is in dire disarray. They dont seem to care. And, when I need help finding something, either no one is around to help or whomever I do find and ask doesnt know. Ill still shop there but never buy what Im looking for when I cant find it and no one can help me.
Great prices.
I called to speak with someone in customer service regarding a purchase made and a warranty on the item. I was transferred to a manager named Yolanda who made no effort in helping let alone letting me ask any questions I had. She kept cutting me off as I was speaking and didn’t answer any questions I had called about. I had to ask her to not interrupt me several times so I could finish what I was asking. Worse customer service I’ve every experience when calling a business. Very unprofessional experience after spending 2k on a purchase. Management and customer service needs to be re-evaluated at this store. This experience deserves less than 1 Star.
Over rated,over priced,and not very clean
They were so helpful. Hooked me up with some awesome outdoor furniture with awesome deals. Spent the whole assembling a gazebo and furniture. Family quarantine and now we have a nice place outside to vacate to😍
Not a bad place to shop
Yolee put my elderly father on hold and didn’t return to the call. We then went in the store and she put him off for another customer. He had called ahead to notify them we were there to pick up a 1000 dollar purchase which had been made earlier in the week. They were unprepared.Yolee claimed he needed a receipt to pick up. I told her she could look it up with the card of purchase which she grudgingly did. She could have offered this but wanted to be intentionally obstructive.Another associate came to offer help loading and Yolee told her not to, intentionally trying to delay us. Stay away from this store and and spiteful childish customer service.
Love this store great bargains and choices.
Kind of cramped inside but nice deals and good staff
Great buys, go in open minded and you find treasure!
I love looking at all of the random house stuff.
My favorite store in Kennewick. Organized. Friendly and helpful staff. Affordable. Lots of good finds. More power to you
I adore Big Lots, they have everything and for great prices. I purchase a vast amount for my home there. To include furniture, I also purchase electronics, beauty items and hoards of seasonal items. If you like to shop and)or get great bargains then you need to be at Big Lots they are awesome. The employees are friendly and cheerful and always willing to assist.
I wasnt sure if it was a furniture store or a thrift store, though they have a little of everything it seems they center more around places to put stuff rather than the stuff to put places if you catch my drift.
Find treasures every so often. Good prices
Good discounts. 20 percent off everything coupons in their emails
Great prices, and they Big Lots have things that are of use from personal hygiene items to cleaning products even very reasonably priced furniture. No long line employees are polite. They have great home decor too
Lots to check out. With plenty of great deals.
Big Lots is a great store to buy food and animal treats and animal food. I love Big Lots I got everything I needed for under 50 bucks. The employees are sweet and polite and friendly. The store is clean and the environment was clean inside and outside.
Not a bad place for discounts on new stuff. You cant count on exact anythings as they buy bulk but you can save money there and that is what counts.
Pretty limited selection.
Dirty bathroom very dirty
Good place for random stuff
The prices are awesome, the staff are somewhat friendly. The sales floor is always clean. But that bathroom is freaking disgusting! But other than that good place too shop.
Fun store to shop at if youre not really sure what youre looking for. Wide variety of merchandise. For being a bargain store some items seem kind of overpriced, but if you take enough time to look, you can find good deals.Their home section seems to have the best selection (curtains, bedding, decor, etc.). But, as stated above, you kind of have to hunt for good deals and use your best judgment on of its a fair price.Staff is very kind and helpful.Overall, I would recommend shopping here.
Goodwill is located beside Big lots. A time saving feature I just noticed. Both store have employed help that will assist with your purchases... Responsibly. Thanks for asking! :-)
Good place to shop
I Love big lots! Excellent prices!
Always meets my expectations no different when its the holidays!
Smoking on the job? I went in with my son this morning and as we were about to walk in the cart pusher walked up pushing carts and smoking a cigarette and just threw it on the concrete IN FRONT OF the door and we had to walk through the smoke.The other day when we went a couple employs cut us off as they were talking to each other across the isles.Customer Service 2/5When it comes to the store itself I think its awesome. Good prices (on certain items) I get most of my baking needs there.
Always excellent customer Service. The young man that checked me out was extremely nice and very helpful!
I like going to this Big Lots they have a variety to choose from decor wise. The price point is not to bad, same with the dry goods they have there. The only thing I would knock down a star for is customer service. Out of ten times I would say I get good customer service maybe three times. The people there seem grumpy to be there. I know a job is not the most exciting place to be at but you need to make people feel welcomed so they feel comfortable to come back. Other then that its a pretty solid store.
Love shopping here for home decor
I love big lots!!
Lots of stuff to browse through. Youll find something there you didnt even know needed. The place was pretty clean, and well stocked.
Great pricing on most items! Very welcoming and easy to loose track on what you originally go for with the shocking pricing! Love the place!
Nice store real friendly staff
Gotta love em!! Good stuff good prices and great customer service, and we know that is hard to find...lol
Love coming here. I always find cute things at a cheap price. And staff are always friendly and informative.
Clean the staff were amazing Anita Rawlings helped me and check out was fast thank you
Browsed around for holiday decor. Good variety. Good prices. Cashier was helpful and let me know I get an additional 15% off for my birthday.
Always visit Big Lots when we go to the Tricities. Great deals and friendly service. Great discounts too. They used to have a bigger toy selection but over all a great store.
It was ok still need to fix the inside a little bit like maybe those floors
Good price for a : u can find all here place.
Always clean, well stocked and nice items. Even carries furniture. Employees are great.
They got a variety of neat stuff that isnt found elsewhere.
I sometimes forget to shop here. They should probably advertise more to remind us. I have found great deals on spring/summer outdoor stuff like patio umbrellas, large pots for plants, etc. They also have inexpensive and fun holiday decorations...IF you shop early. The staff is always very friendly!
I only frequent the place because my dad is elderly and he likes to shop in there but I would not recommend it for anyone the prices are way too high I can beat the prices at Walmart any day plus their products or sort of a bunch of junk I think dont taste very good I recommend stay out of there I wish I could get my dad to stay out of there but you know how older people are he doesnt know prices very well I see no deals in there
Interesting place filled with what I can only describe as filled with what is like the harbor freight of hard-line goods. Cool stuff at cheap prices, but I dont think your getting any deals here. You get what you pay for.
Big lots is always fun to shop at. Best thing ever is the crinkly cat mat for $3, my cat loves it.
I love big lots, love to just take my time meandering through the isles only thing is they dont have enough cashiers so can make for long lines, and maybe a few more smiles would be nice with some of the cashiers...
Great place for all your needs
Great place to shop, especially if you can get there either before or during a sale.
Multiple item not price l, long lines and prices are high
Friendly, clean, helpful need.thank you all for being there. Have a great summer all. They care if find all need. Praying for them all.
The store has great selection and affordable prices. I usually get cleaning products at a deal as well as shampoos, lotions, and deodorants. I just dont get food because I heard a rumor about critters... the staff needs improvement. I paid for a carpet and was going to pick up the next day because it didnt fit in my car and when I showed up no one knew about the carpet and I was told I wasnt going to walk out the store for something they didnt have proof of. I was a cashier so i know they cam back track the receipts and Im so glad I entered my phone number when I made that purchase because when I demanded my money back for not receiving the item I paid for... the staff started to actually help me and they got me my carpet from the back room with my name on it. Other than that its a great store that is somewhat lacking customer service skills.
Had giant posters all over the front of the store saying 20% off today only. Went in to purchase a toaster and they did not give me 20% off, when I asked they said I had to be a card member, and asked if I wanted to sign up. I felt bad for everyone else in that store because it was packed. When I left it said in tiny print on the sign (that you could only read if you were standing in front of it) it was a card members deal. That is a pretty dumb way to attract customers into their store. I still bought my toaster, but I will not be returning.
Cashier always greets you as you walk in. And I always seem to find something at a good price. They never have the same things really so I love to go there and see what I can find.
Called and asked if an item was available, got told to look on their website to see if it was available because the employee couldnt leave where he was at to go look for it finally he figured out he could ask someone to look for it while I was on hold. They told me they would leave it in customer service for me to come get but didnt think to mention to tell me they were closing, just for me to drive across town to get there 1 min after closing and they refused to give me service. Shittiest customer service ive ever received.
Love this store
Great prices nice summer items
Very messy and dated location needs to be redone. Most of the items here are of very poor quality. Shop around before buying here especially if your looking at furniture as the items are very low end quality. And very over priced for what your getting. The staff always seems to be in a bad mood and not helpful at all. Big lots is best described as the harbor freight of department stores.
Nice clean, well stocked. Pleasant, curtis help. Good parking.
Best clearance on Earth. Mucinex, Clorox, Lysol, food. Name brands. I saved 70% today
Kristi was so nice to us,she did a excellent job on bagging and supr nice. Store ws very clean and well stocked
Big lots has some great deals but, some things you have to keep an eye on to make sure youre not paying more for a product than you would if you bought it at Walmart or other discount retailers. The frozen foods seem to be a bit steep on price. If youre in the market for furniture, recliners, tables, beds, mattresses etc, they have a program where you put 10% down and if paid off in 60-90 days theres no accrued interest and you can take it home that day. Qualifying is quick and easy and pretty lenient on credit worthiness. However, if you dont pay it off early it can get pretty expensive. Plans are for 6 or 12 months with a dollar amount allotted to spend. If you choose this route, remember that if you sign up and get qualified, there is an expiration on how long you have to use your pre-qualification. If it expires you have to start over, so be ready to buy! Over all above average store for quality and price and bang for your buck!
The big lots in Kennewick is okay however the one in Richland, people are kind of rude. I pointed out that a price that they had was incorrect, and you would think that I insulted their mother. Probably not a place that I would recommend unless you just need to stop in and get something real quick.
Good stuff at great prices
Giving a one because the space is super small and i get anixey all the time when i go into big lots small space and jammed everything they can in there. I wish the buliding was either bigger or they put some of the big stuff away in the back abd make more room in the aisles only one person can fit in an aisle one way. The aisles are just so small