Matt was absolutely amazing! He answered all of our questions and we gad a ton! He was so professional and respectful. We will definitely be back to get our mattress here.

We tried out several mattresses and learned a lot about each one. We chose the best most comfortable mattress for us. The sales person Laura was absolutely fantastic and extremely helpful.

Rep was very nice and knowledgeable. Took the time for us to try them.Very good buying experience.

Very knowledgeable staff. Soo excited to get my tempur-pedic!

What a nice and pleasant place to deal with. My salesperson was very knowledgeable and helpful. Any and all questions were answered with true professionalism by Laura, our salesperson. The warehouse was also very prompt in setting up my delivery.This was truly a pleasant surprise after the harrowing experience at one of their competitors. I highly recommend from their selection to the whole buying process.

I dealt with Laura. What a nice, knowledgeable person to deal with. I highly recommend both Mattress Firm and Laura to help with your mattress needs.

Went in for just a mattress and was greeted by amazing customer service from Taylor, Chop & Ashley. Was originally planning to be in and out but got greeted with water, had a lengthy conversation about games and various things. Overall pleasant experience, 10/10 would come back just for small talk even 😅

This place is great. Such an easy experience from walking in not knowing exactly what we wanted to getting set up for 0% interest financing. We were in and out in less than an hour! Matt was great and did an awesome job answering our questions and explaining the differences between all of the beds. No pressure whatsoever to get anything we didnt want or need. After a disappointing experience with one of the many bed in a box companies you see online and on TV (although they did make the return easy) Im very glad we chose to visit Mattress Firm in Kent. Thanks!

Needed 2 mattresses today, totally last minute. Laura was a huge help in getting me what I needed from another mattress firm, sending me everything to pay for it so that I wouldn’t even need to go in the store. Which really helps when you have an infant!

Great experience from the moment I walked. Laura was very knowledgeable and helped us find the perfect mattress.

Employees were knowledgeable and helpful. Store was neat and clean

Laura was so knowledgeable and helpful. Pricing was better than I expected

Lauri was extremely knowledgeable and helpful.

Personable, knowledgable sales person. Had lots of time to try various mattress and base combos. Prices were a real surprise, they certainly have appreciated in the past 8 or so years.

We already had an idea of what we were looking for but Chris was super informative helping us make up our mind on what we wanted. We’re very happy with the service.

Very helpful and considerate. My first time buying a mattress and they made the whole process easy. They also helped me set up my lease to own info and helped explained how everything works. Store was very clean and obeyed social distancing as well.

They were very helpful, accommodating to what we were looking to purchase, we did not feel rushed. Staff was very considerate and helpful with our mattress choice

Laura was very helpful and knowledgeable

Had a good experience with picking out a mattress for me and my wife. Very help and informative.

Great experience. Laura was wonderful.

We were first time mattress buyers and after our experience at mattress firm I feel we are well versed in the industry! Laura was so helpful and informative. She didn’t push a purchase but instead took as much time as we needed to try out the different mattresses and help us weigh out the options. Mattress firm simplifies the purchase process so their customers can focus on finding the right fit for them! So thankful!

We worked with Sabrina to pick out a new mattress. She was absolutely fantastic. She was knowledgeable and patient. She had a very friendly demeanor and made the experience very smooth. With her guidance, we were able to pick a mattress that was supportive, priced reasonably, and suited for our individual sleep styles. Sabrina was extremely helpful with shopping to get the best price for us and explaining the financing. We were in and out in under an hour. Overall, we had an extremely positive experience here and we highly recommend stopping by and talking to Sabrina if you’re in the market for a new mattress.

My experience was short but sweet I already did my research and knew exactly what bed I wanted ended up getting it 200 dollars cheaper than the online website plus 300 in bonus cash towards new pillow and a mattress protector. Im very pleased so far.

From the first call, Laura made it quick and easy to buy. She was straight and honest with her answers and I bought the mattress I needed at a great price in less than 30 mins. Recommended for sure!

Laura Adams worked with us and was amazing. She listened to us and worked with us to find the bed and frame to fit our needs. She explained everything along the way and made us feel special. I cant thank her enough.

Sleep better... more than a half of our lives is in a bed, so think about that. I will be happy with this Sleepy. Phil was excellent, thanks man

The professionalism and genuine concern of our needs were definitely met by Laura Adams. She walked us thru every step of the way. She didn’t try to over sell us anything that we didn’t want or need. We are extremely happy with our purchase. I will recommend Laura Adams every time to anyone who needs beds, frames, etc.... She makes you feel like family and at this point, I feel like I’m part of the Mattress Firm family.Thank you.

Very pleasant staff. Knowledgeable, helpful, and didnt try to upsell us. It was a great experience.

The customer service was very good at mattress firm. I just came into order a full size frame. Nothing elaborate. But the ladies that took care of me were very nice, from the lady I ordered from, to the lady that I picked up with. Nice job Mattress Firm on hiring these two gems👍🏽

The lady was greatShe knew her jobVery polite and good at up selling. LolOh and we love the bed! And pillow

I needed a box spring for a new mattress I just purchased. The business where I purchased my mattress ($3200) had a back order on box springs of 6-8 weeks. (Crazy right). Called Mattress Firm and they instantly ordered what I needed had it delivered in 2 days and found me additional discounts! Delivery staff was right on time and extremely quick and professional even during the pandemic.

The options they gave me based on my budget helped me get the best comfort and quality for my money. Great service.

Great service from Laura Adams!! I hope she sees this. She help me pick the perfect mattress highly recommended to come here.

In & out very quickly! Free delivery within 2 days! 0% financing for 24 months! Made it easy!

Laura Adams was extremely patient and very knowledgeable. Laura thank you so very much for helping us with getting our massaging adjustable bed.

Laura was extremely helpful to me Im the purchase of the mattresses and the bases. Best experience ever

They are very nice there. And there price are great

Fast, easy and the sales associate didnt try to sell me something I didnt want.

Laura was very knowledgeable and helped us find the mattress that was perfect for us.

Sales person was very knowledgeable and willing to give of her time.

Excellent collaborative customer service by Laura Adams with finding best products for me and resolving issues. Thank you very much.

Ryan was amazing .. super welcoming and helpful. Every time I come here I get great prices and great customer service.

Laura was extremely helpful, accommodating, & pleasant to work with. We would highly recommend visiting this location!

Absolutely loved the service! My girlfriend and I found the perfect bedroom setup and it was all thanks to the staff!!

We had a very great experience purchasing our mattress and the young lady that helped us at the Brimfield/kent location was awesome

Taylor was amazing! I’ve never had such a knowledgeable and hilarious sales person. She’s one of a kind and is a great value to the company. Keep it up girl!

Justin wagler did a great job. He was patient and answered all my questions. He also got me a great deal and made it a no brainer to buy that night . First time buying a high quality bed and it was good!!

Very friendly and helpful staff!

The customer service that we received from Benjamin was absolutely incredible. He was soo friendly and also very informative. You could tell he truly knew his stuff and made my family and I feel like we were talking to a close friend! Amazing employee deserves a raise !

Good customer service.

Sabrina was very helpful and took the time to make sure I got the right mattress for me.

Awesome experience shopping for a new bed! Ashley was so friendly, very informative, patient, and took the time to help me find the best fit! Taylor lives up to the hype from other reviews on here, very friendly and they both worked together to answer my questions. Very helpful and kind staff who want you to leave happy!

Taylor took fantastic care of us from the time we walked in till after delivery. She took plenty of time showing us all the different brands and options. I couldnt recomend them enough. Great selection of mattress and frames, you wont leave disappointed.

Second time dealing with Mattress Firm, and the experience was even better than the first ( which I would not have thought was possible) ! First was with Kristin at the S Arlington store and today was Taylor and Brian. HR needs a raise for supplying the store with such wonderful people. Truly the foundation of a successful business. The people of a brick and mortar store will be the reason the doors stay open. I appreciate not having to shop online. My thanks to everyone !

I had a wonderful sales experience with Ryan Catrow, he was very knowledgeable about his adjustable bed frames

My girlfriend and I stopped into the store in need of a new mattress. Sarah and Taylor were both friendly and knowledgeable about the product. There was no pressure to buy. In fact we came in 3 separate times before making a decision. They were there to help and guide us every step of the way. Unfortunately the mattress we picked out wasnt the right one for us, it was a lot harder than the floor model that we loved. My only knock is that you cant take that floor model home with you or buy something and take it home from the store. I liked being able to negotiate on different items and make a deal that worked best for me. The delivery men were also awesome. Very friendly and efficient. Even when we returned the mattress a few days later, the one delivery man recognized me (had only seen them a few days prior) and took interest in what went wrong. Very cool. Good place to buy from and work with, just didnt work out with this particular model. Cant knock the service though. Well find the right mattress soon Im sure.

Curtis did a wonderful job helping us find the perfect mattress while entertaining our kids at the same time. What a great experience. Honest and knowledgeable. Thank you!! If you have kids, this is a great place to get a mattress. Such a great experience.

We went here to find a mattress yesterday and received great service! Taylor helped us and she was great. We found what we were looking for in under 30 minutes and walked out with a new mattress. Would definitely recommend this location.

Very informative and friendly

Sometimes you just walk into the right place at the right time! We were looking for a great mattress for our 3 year old. Taylor knew exactly what we needed, we were in and out of the store in 30 minutes! With delivery the next day! Delivery men were professional and very friendly. GREAT EXPERIENCE!!

Very friendly and helpful.

Taylor W. hooked my wife and I up! We were looking for a decent price for a king and boom she came through!! She listened to our needs and wants and showed us the best deals and beds for us! She really listens and doesnt try to hustle! Great woman to sell you the bed of your dreams!!! Thank Taylor W!!!

Couldnt be happier with our service! Taylor was great, she walked us through the whole process start to finish. We chose the bed right for us, and she helped us fine everything we needed! Not pushy or rushing us through. Would highly recommend! Will update further when we get the bed!

I had the best experience at Mattress Firm! Brian and Taylor were very quick to help and I made a decision on which mattress to buy within ten minutes. I was even able to take the mattress the same day. I would highly recommend doing business with Mattress Firm in Kent. I cannot wait to never leave my new bed!

What a great buying experience! We had to take the kids along and I was a little apprehensive about that. They ended up loving it, they actually had fun while were there. Service and staff were excellent. Taylor was knowledgeable and friendly. I would highly reccomend!

Great experience from start to finish. We did not feel rushed in making a mattress decision even after store hours. Our salesman Brian was extremely knowledgeable and personable and helped us every step of the way. Were walking away confident that we got the best bed for us. Thanks again to Brian, really went above and beyond!

Ashley was great, super friendly, and very helpful! The store overall was clean and fresh! Got a good deal on things and recommend this store for others looking for a new mattress!

Taylor was very engaging and helped me make a very difficult and anxiety causing decision. This is the first brand new mattress Ive ever purchased and it was the best experience.

Had a great experience... would definitely visit again. Taylor was great at troubleshooting our needs and provided enough options without overwhelming us.

Taylor was absolutely amazing!! Very knowledgeable!! Very friendly! Both my husband and I have back issues and she spotted our issues as soon as we laid down. Very happy with our Christmas present to ourselves! Thank You, Taylor and Brian!

My husband and I stopped in on Sat. evening close to closing. Taylor and Trisha helped us. They were very helpful and happy to answer many questions never rushing us. We would highly recommend purchasing your mattress here . We did .

I stopped in this location today to just look at a few prices and see what they had. Taylor was very helpful and showed me every option, and price point. Im very happy with my purchase and I will recommend this store and taylor to others.

Taylor was amazing!! We went in unsure if we would be able to get a bed same day and she made sure to find us a bed that my fiance and myself absolutely loved!! She also made sure it was affordable! She never gave up on us even after I changed my mind a million times on beds! Truly an amazing experience and an even more amazing sales consultant! She deserves a pay raise after dealing with me!! Highly recommended to ask for taylor!

Thank you to Phillip & Taylor for helping us find the perfect mattress. They were both super friendly and were quick to help. We appreciate it! Thank you guys !!

I was most pleased with the way both Brian and Taylor treated my wife and I throughout our buying experience. They were friendly, knowledgeable, professional, and worked the numbers to make us pleased with the mattress buying experience. Thanks to both of you for your extended time making my wife and I such satisfied customers. You both went all out! JCG

Brian the salesman was very polite and gave me ample time to make a decision about my purchase. When it was time to buy my mattress he did everything he could to save me money and match online offers to make a better deal. For me that meant free pillow, free mattress protector, free shipping, and a price matched frame on top of a 50% off mattress.

Taylor was a pleasure to talk to and work with. She was very helpful and personable. She gave us a great price and it was very pleasant experience. I would recommend to anyone looking for a mattress!

Tricia was great! She took her time with us and helped us pick out the right bed for us. She was patient and very attentive even with other customers in the store. Would definitely recommend this store to anyone and everyone looking for a mattress!

Didnt understand their business model

My fiancé & I just purchased a King size mattress here & couldn’t be happier! Ashley was very helpful with guiding us into finding a mattress that was best fit for the two of us! If you’re looking for a good mattress experience check out this store! :-)

Tricia was very polite and helpful. She helped me find the best deal for my price range. I would recommend shopping here. I will be back :)

Brian and Taylor took very good care us when we were selecting our new mattress. They were very helpful and friendly. They made sure that we explored every option before making our decision and got the best mattress for our budget.

Wonderful experience! Taylor was friendly and knowledgeable in the products and helped me to determine which was the best mattress for me. There was no pressure or trying to convince me to buy a certain product. Highly recommend.

Highly recommend. Excellent customer service. Philip and Taylor were both very helpful. Taylor even helped entertain our three year old while we picked out a mattress.

The girls who helped us were very nice and fun. And helped us get a great deal. Very pleased with our visit today.

Very friendly staff. Taylor was very helpful in finding the right bed for us and at the right price for our budget. I would recommend shopping here for your mattress needs

Taylor is perfect! Unbiased and fun to work with. I travelled around to different stores and ended up back here. 10/10 recommend it 100%

Taylor helped us find the right setup for us and the process was easy and painless. We had been putting off visiting mattress sellers because the sales people are typically on you like vultures as soon as you enter the store. Not here, we were free to look around on our own and Taylor answering any questions as they came up.

Taylor at Mattress Firm in Brimfield, Ohio was wonderful. Very informative and helpful. Not pushy and willing to help us when we knew nothing about what we were looking for. Will recommend this business to others.

Taylor and Brian were great to work with!! Very refreshing to shop somewhere where the.sales people are helpful and nice! Taylor even gave me a pillow! Dont shop any other Mattress Firm, this one is the best! Trust me, Im hard to please!

My boyfriend and I bought a mattress in here today. The sales associate Taylor was extremely helpful during our search. She made the buying experience a lot easier than i expected! 10/10

Great service!!! Very honest people. Great deals. Wonderful place. Will come back again.. :) defientaly will let friends & family know about this place:)

The salesperson was very knowledgeable and helped us find exactly what we were looking for. They had a large selection and we were able to try out several different mattresses in order to find the one perfect for us.

My friend and I came in here looking for a cheap good mattress for her college apartment. Brian met us at the door with a huge smile and was completely prepared to help us. He got us a great deal on a bed in a box and we were in and out of the store in less than 30 minutes. I totally recommend going into Mattress Firm and having Brian help you, you wont regret it!!!

Store and restroom were super clean. Sales associate, Taylor Welling, was very friendly and knowledgeable. I would recommend this store to anyone looking for quality and great service.

The salesperson Taylor so very helpful. Prices were great. I will recommend this place to everyone. She was super kind, funny, and knowledgeable. Thank you Taylor.

Jackie is the best she help us so much and a lot and she save us a lot of money and she the best person I meet there she the only one we meet there

Ashley was fantastic! Greeted me as soon as I walked in and helped me find the mattress I was looking for. Would recommend to my friends

John was very helpful he helped me pick out a mattress and help get all the features like the adjustable base. I think I will love the mattress and the pillow. Thanks John.

Would highly recommend this store. Taylor went above and beyond to find the perfect bed in the price range I needed. Thanks Bunches!!