My wife an I received our vaccines at this Drug Mart. After registering they kept us up to date with our appointment. Once they contacted us we went and got both of our vaccines which went very smoothly. The key is they stayed in touch with us and communicated all along they way. Other places went dark and we never heard from them again.

They are very professional at least at the one in Kent, Ohio 2 me. They take great care of me and know me by face and name and not all can say that about there drug store. And its not just the Pharmacy but the whole store. KEEP UP THE GREAT WORK 👍👏🤜🤛👍👏🤜🤛👍👏👍👏🤜🤛.

The check out is set up like a rat maze. The pharmacy is horrible. If youre short, youre screwed, it makes it so much easier for staff to pretend they dont see you. Pharmacy associates are always annoyed to have to wait on people. The managers on the floor are definitely nice. Many of the cashiers are not very welcoming

Staff recognize top priority especially for people are Senior Citizens, Handicap of All Ages as well as serving to be the BEST DURING COVID.HANDS ON ASSISTANCE.Friendly Attitude.

Such a fantastic Discount Drug Mart. So much better than the one in Stow.

This is the most unorganized, issue prone pharmacy weve ever used. Constantly dropping the ball, dont do their jobs, filling prescriptions at the wrong dosage and then blatantly lying to cover it up once we caught their mistake. (this was a monthly injection so not like we could double on the pill or something to get to the correct dosage) and they wouldnt correct the mistake because they already billed the insurance company for it. Then they lied and blamed the doctors office, saying the doctor wouldnt provide a pre-auth for an extra dose (which we had on a three way call and they didnt know the office manager was also on the call so the doctors office forwarded us all the communications showing the pharmacy was blatantly lying and the doctor did send them a preauth but because they couldnt double dip and get paid for their mistake from the insurance company they chose to lie some more and said youll be fine taking a lower dose this month. Our doctors office even advised filing a complaint with our insurance carrier. Patient care is clearly not at the forefront of their business.They constantly try and fax prescriptions to the doctors office knowing they dont accept faxes because we go through this every couple of months and then when Im running out of medication and looking for my refills I have to call everyone and figure out whats going on. Im tired of doing their job and not collecting a check for it. Im tired of having to be the go between and hold their hand to get a prescription refilled. (But as Martina said its not her medication its ours so its our job to make sure its correct). Just one time Id like to be able to get on a schedule with my medication and take it as Im supposed to but I always end up running out waiting on the pharmacy. I dont understand why this is such an issue.When I try and call early before I run out they say its too soon to do anything because its not eligible for a refill yet so we just wait until we run out of medication and then go without for two weeks while we play phone tag and call the doctors office, the pharmacy and the insurance company.Weve filed complaints with the state pharmacy board about their actions and every month its something else with them.Martina is just rude & always has an attitude. Shes always the snippy one with attitude. She must be the rude woman at the pharmacy many of these other reviews mention.Do yourself a favor and use a different pharmacy, were going to.

Decent PPE, staff wears masks, everything is clean. Staff is very friendly and the pharmacy is efficient. Had no problems getting the flu shot and the woman who gave it to me was very good at explaining it and making me feel comfortable. First time I got a flu shot where the injection site didnt swell up because she didnt jab it into me, she was very gentle and fast.Store is always stocked and great prices, as always.Left off one star for a staff member at the pharmacy who was rude and very lax at her job and wouldnt even check for the medication I was looking for before she said they didnt have it. I came back the next day and got another employee who had no problem finding it for me.

Love the variety of products available. Incredibly convenient, typically friendly people who try to help. This store becomes more convenient the more you use it and become aware of the very diverse products offered. A bit like a dollar store but much better in my opinion.

I love the store and the staff in the store. I would have loved to stay with the pharmacy but I was treated terrible by the female pharmasict. Jason was always great, what was implied about me goes beyond the pale. I would not recommend this pharmacy if I could give this female pharmasict a 0 🌟 I would.

Wish yins would fix the water machine,other than that nice clean store and the pharmacist is always helpful and sweet.

This is my favorite drug store in the area. They have everything you could need from typical drug store items to hardware stuff to groceries. My boyfriend and I have joke that drugmart probably sells just about any odd item you can think of. The employees are fast, attentive, and nice.I can tell they care a lot about the customer here because the payment pen-pad always asks questions about your visit that you can easily answer as you pay.

Very professional staff and very friendly a great HELP KEEP UP THE GOOD WORK. A place U can shop get medication. And just like the song say. U find everything yur lookin 4.

I had a very poor experience with a manager iIbelieve named Rob, I have experience in the topic of discussion and he was not able to provide customer service at all and acted like he was doing me a favor when I knew the situation, disappointed for wasting my time and purchasing the products I did, and as I said something to me he pretended to not really engage me or aknowledge my comment and was looking around as if he was going to find the answer. Unhappy with my experience for sure, had a nice cashier though thank you

Discount Drug Mart is one of my favorite one-stop shopping places in Kent. Relaxing music, friendly service, great movie rental options, grocery items if you dont want to go out again afterward. It amazes me that they fit so many different categories of things people might need into such a modestly sized store - light bulbs, birdseed, groceries, movies, cards, school supplies, gardening stuff, etc!

Art and stationary isle kicks butt ..best drug store in the area

Ive used this Discount Drug Mart as my primary pharmacy since 2007, and I have had consistently solid service. I like the drive up option for dropping off a paper prescription or picking up a filled one. My husband and I have different insurance and for awhile I had a third as a secondary - it is very confusing and my husband struggles to keep things straight. The Kent Discount Drug Mart is the only pharmacy Ive used that seemed to have it figured out. This year (Jan. 2013) my prescription card switched to CVS and Ive had nothing but headaches. Im going back to Drug Mart even if my plan makes me pay a penalty.The store is pretty drab, the stock is mediocre but the service is good and reliable.

The manager is very rude. She made me re ring my order 3 different times, canceling my card transaction racking up over $100 in cancelled holds, blaming the young employee for the computer malfunction, not professional.

We enjoy the variety of products and their sales

Workers are rude to me every time I come in. Will not return.

Nice

Friendly clerks and enough options to buy from.